"Luxury, luxury, luxury..."
Reviewed by a Hotels.com guest on Nov 20, 2011
Folks, you can see the place for yourself on the web. Its beautiful, it aint cheap...but I have never felt so relaxed after such a short break! Great service, great food, great spa facilities, attentive and welcoming staff.
How many times have you been to a 5* hotel where the spa is in a basement room ? Here - each spa facility is a purpose-built thai bungalow , bigger than your average hotel room itself. Awesome - and the staff are great too.
What was interesting was how proactive the hotel can be. There was a big Indian wedding taking place during the first 24 hours we were there; they were thoroughly obnoxious, having taken over the hotel's beachfront area and playing music so loudly that the bass thumping could be heard a quarter mile away in the hotel lobby. As we checked in, we thought there must have been a gym class going on near reception , not a party down at the beach! The staff were clearly miserable about the situation. But here's the thing - the hotel upgraded us to a massive villa on the other side of the property, and gave my wife and I a complimentary massage - we didnt ask for this, and we are certain that this was to make up for the disruption due to the wedding (which also included some of the onsite restaurants being unavailable). So it worked out great for us, and 24 hours later the wedding party were gone. (oh, and I dont use the word obnoxious lightly - there is NO reason to play music that loud when the lunch it was catering to was long over, nobody was dancing where the DJ was, most people had left the event - we went down to see for ourselves, it was so loud that their guests had mostly moved down the beach so they could hear each other talk!)
I rated the location and convenience only 4, not 5, for two reasons - neither are necessarily a problem. Firstly, the property is situated in a resort complex owned by Laguna Estates that includes other hotels and residential villas and a golf course - its like a big, manicured, gated community if