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"Undergoing refurb, excellent customer service"
Reviewed by a Hotels.com guest on Apr 19, 2013
Having stayed in Mercure hotels across Brazil we were very surprised at the condition of our original room. I immediately raised my concerns with the reception team and thankfully the customer service is first rate. A genuinely concerned and very polite gent addressed all of my concerns and provided us with a new room which he personally inspected in advance. When refurbished the hotel should be as good as the other Mercure hotels in Brazil.