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Розташування
The Buena Vista Palace Hotel & Spa – це курорт для всієї родини, розташований у місті Лейк-Буена-Віста у районі "Район парку розваг Disney®/Лейк Буена-Віста — ділова частина міста"; неподалік від нього є Парк атракціонів Downtown Disney®, Парк розваг DisneyQuest® і Гольф-клуб Lake Buena Vista. Також неподалік є Аквапарк Typhoon Lagoon і Торговий центр «Орландо Преміум Аутлетс – Вайнленд Авеню».
Курортні вигоди.
У готелі The Buena Vista Palace Hotel & Spa є спа-центр із повним набором послуг, 3 відкриті плавальні басейни, відкриті тенісні корти і спа-ванни. У зонах загального користування є високошвидкісний бездротовий і дротовий доступ до Інтернету (за додаткову плату). Для ведення бізнесу в цьому 4-зірковому готелі передбачено такі готельні вигоди: бізнес-центр, зали засідань для невеликих груп та послуги лімузина або міського автомобіля. Цей курорт зі спа-центром пропонує таке: ресторан, кав’ярня і бар біля басейну. Послуги на вимогу: допомога в підборі турів/квитків, весільні послуги та обслуговування заходів. Додаткові готельні вигоди включають таке: дитячий басейн, нічний клуб та послуги спа-центру. За додаткову плату відвідувачам надається доступ до таких послуг: трансфер із аеропорту та назад (за запитом). Самостійне паркування надається безкоштовно.
Номери
У кожному номері є балкон. У номерах із кондиціонерами, кількість яких у готелі The Buena Vista Palace Hotel & Spa складає 1014, є сейфи і кавовий автомат. Є 32-дюймовий плаский телевізор, передбачено платні канали супутникового телебачення та платні кінофільми. В усіх номерах є письмовий стіл і багатоканальний телефон з голосовою поштою. Відвідувачі можуть скористатися безкоштовним високошвидкісним бездротовим і дротовим доступом до Інтернету в номерах. Постільні речі: матраци ортопедичні та постільні речі преміум-класу. У ванних кімнатах є комбінований душ/ванна із ручною душовою лійкою і фірмові предмети туалету. Серед додаткових вигод: дзеркала для макіяжу/гоління та праска/прасувальна дошка. На запит надаються такі готельні вигоди: підготування постелі до сну, антиалергенні постільні речі та побудка телефоном. Прибирання пропонується щоденно.
Може стягуватися плата за розміщення додаткових осіб залежно від політики готелю.
Під час поселення потрібно мати при собі посвідчення особи державного зразка з фотокарткою та кредитну картку або готівкову заставу на випадок непередбачених витрат.
Особливі запити виконуються по змозі після поселення, і за них може стягуватися додаткова плата. Виконання особливих запитів не гарантується.
**Ці зручності можуть надаватися лише в певних номерах або апартаментах. За деякі зручності може стягуватися додаткова плата.
The Spa має 14 кімнат(и) для процедур включно з кімнатами для пар. Послуги включають масажі, процедури з догляду за обличчям, обгортання тіла та процедури по догляду за тілом. Спа-центр має ванна спа. Пропонується цілий ряд терапевтичних процедур, включаючи аромотерапія. Відвідувачі цього спа-центру можуть завершити свій відпочинок поїздкою до бутік.
Екологічно чистий готель – Сертифіковано першою стороною
У цьому готелі було самостійно проведено процедуру оцінки, відому як сертифікація першою стороною, щодо безпечності його туристичної діяльності для навколишнього середовища через програму Florida Green Lodging Program, уживаючи заходів щодо впливу діяльності на такі сфери, як навколишнє середовище, суспільство, культурний спадок і місцеву економіку. Заяви готелю не було перевірено в рамках програми незалежної сертифікації другою або третьою стороною.
У готелі The Buena Vista Palace Hotel & Spa є власний ресторан. Пропонується обслуговування номерів (за розкладом).
На території є 3 відкриті плавальні басейни, а також дитячий басейн. З-поміж інших можливостей для відпочинку — відкриті тенісні корти, спа-ванни, сауна і парильня.
Наведені нижче види відпочинку доступні в самому готелі або поруч; деякі з них платні.
У деяких готелях додаткова плата за певні вигоди або послуги стягується навіть у разі, коли ви ними не користуєтеся. Крім того, під час реєстрації та виписування з готелю з вас можуть стягуватися державні збори та податки. Представники готелю повідомили нас, що в них стягується плата за:
Ми врахували всі збори, повідомлені нам представниками готелю. Проте розмір плати може змінюватися, наприклад залежно від тривалості перебування або типу броньованого номера.
Перелічені нижче збори та завдатки стягуються готелем під час надання послуг, реєстрації в готелі або від’їзду.
Наведений вище список не вичерпний. Збори та завдатки можуть не включати податки й можуть бути змінені.
The hotel requires a credit or debit card on arrival; a $75 per night hold is placed on the card for incidental charges. Guests may opt at check-in to charge only the mandatory daily resort fee to their credit/debit card and remain on a cash-only basis during their stay, without charging privileges to their guestroom account. Otherwise, the hotel collects the daily resort fee and incidentals charged to the guestroom account during their stay at check-out.
Може стягуватися плата за розміщення додаткових осіб залежно від політики готелю.
Під час поселення потрібно мати при собі посвідчення особи державного зразка з фотокарткою та кредитну картку або готівкову заставу на випадок непередбачених витрат.
Особливі запити виконуються по змозі після поселення, і за них може стягуватися додаткова плата. Виконання особливих запитів не гарантується.
Downtown Disney ® area is Disney for the adult set. Here, restaurant options range from fast-food fare to white-linen service. Entertainment choices include dancing, live music, and a multiplex cinema. Shops offer children’s toys, as well as Harley-Davidson gear and hand-rolled cigars. Downtown Disney ® area’s other appeal is its proximity to both non-Disney and Disney-owned golf courses.
переглянути всі готелі – Лейк-Буена-Віста"Great hotel!!"
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"great location"
we had a great stay loved the staff however what botherd me was one unclean towel and resort fee which i was not openly told about . they gave me a pamphlet and I dont think any body who just came from a tiredsome trip would read it . they should just advice you of the fee other than that it was a great hotel and i really liked it .
"My stay and my over view"
The quality of my staff was ok. I was was not 100% satisfied because when I check in the customer service from the front desk didn't not let us know about the extra bill that the hotel charges after you check in! The room was clean, but the sheets had holes and you can hear people clearly in your room. So, if your looking for a quiet place this is not […] the hotel you would want to stay in. The location is good because your in the Disney area. Читати далі
"Good hotel if you're on business ..."
This felt like a conference hotel. If you're there on business, it's a great place to stay. You get access to Downtown Disney at night -- have a nice place to sleep at night and can go to their conference center during the day. If you're travelling for fun -- there are many more better options taht are priced better and don't charge $6.95 for a liter […] of water (which in humid, hot Florida -- ought to be ILLEGAL!) The fees at this resort are really high ... and the other downtown Disney hotels don't charge them. I kept going over to Wyndham to get drinks and snacks (I didn't have a car) ... selection was better there, and cheaper. So -- unless you're travelling for business, recommend, passing on the Palace. Читати далі
"disappointed"
I stayed on this hotel before and the last time it was a horrible experience with the room, the air conditioner not working, but I wanted to give another try, and this time again disappointed, the room was dirty, the staff not to friendly. Never again.
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"Great stay"
The hotel is beautiful!!! This great looking and extremely comfortable hotel is just perfect to stay only minutes away from Disney parks and across the street from downtown Disney. 24 hour available pool which is an incredible point to make. The food is a bit overpriced, but this hotel is definitely worth it. Definitely returning for future vacatio […] ns. Читати далі
"great Location"
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"Disappointed"
The room was not fully clean when we arrived, even though the front desk said it was. The sink was dirty and there was soap left in the soap dish. It also looked like someone had just gone to the bathroom. The maid service was knocking on our door at 8:30 in the morning even though I was checking out that day. When I let the front desk know about these […] things they had nothing to say. Very disappointed!!!!!!!! Expected better with all the resorts to choose from in that area. Читати далі
"Great hotel"
This was our second stay here. We are always super satisfied with the hotel and the staff.
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"Was Okay :/"
Great location but we probably wouldn't choose to stay there again. The room was fine but the resort in general is Old.
"Fantastic Room"
We just got back from a 1 night stay (04/28/2012) at The Buena Vista Palace Hotel & Spa. Since we are Florida residents and frequent visitors to Disney we have stayed at many different hotels/condos. This is the nicest hotel in the Disney/Orlando area that we have ever stayed at. Based on previous reviews we felt pretty confident booking our reservation […] and definitely were not disappointed when we checked in. Everything was just perfect from the vallet attendants, the amenities to our room. We will definitely book future stays at this hotel. Читати далі
"Buyer beware!"
Read the pricing well! There is a $20 per day resort fee. Pool is not complimentary,,wifi not complimentary, shuttle bus not complimentary.
"great location for a vacation"
this was a great hotel with great staff
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"Awesome hotel"
Loved the hotel. The front desk staff was very helpful and even found a room for me since I arrived a day ahead of schedule. In fact they upgraded me to a suite. On a side note, I know this sounds silly but this is the first place that I've stayed at that doesn't provide shower caps. The only thing they need to really work on is their housekeeping staff. […] I think they need more customer service training. So this is what happened, I heard a knock on my door and answered it and there stood a lady just staring at me not saying a word. Now it was easy to surmise that she was housekeeping but when I asked her if she was needing something she still said nothing. Maybe she didn't speak English either way it was just weird, the blank stare and all. In the grand scheme of things though this was a minor hickup to my entire stay. Читати далі
Thank you for the wondeful comments from your stay! I am sorry about the issue with our housekeeper but will pass along your comments to our housekeeping managment team for review. Thank you again for the review and we look forward to welcoming you back again soon!
1 відповідь від The Buena Vista Palace Hotel & SpaWhat a fantastic place! We were staying at another location, it turned out to be a dump.. Jumped online after the 1st night and booked this Hotel. We will never stay anywhere else this Hotel had everything we wanted and what a nice place.. It is well worth the money. It is across from Disney Mart where we ended up most nights and you can walk there, […] which was a bonus. I highly recommend this Hotel and like I said, we will stay at this Hotel every time we go Orlando. Читати далі
We couldnt be happier to hear how much you enjoyed your stay! We cannot wait to welcome you back again soon!
1 відповідь від The Buena Vista Palace Hotel & SpaI was impressed with the hotel as I drove up. Once checked in, the room was great with a nice water view and a cozy small balconey. The staff members were all very friendly and helpful and I would highly recommend not only the Buena Vista Palace Hotel & Spa but also using Hotels.com.
We are so happy to hear that you enjoyed your stay! We look forward to welcoming you back again soon!
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"5th Floor Soak"
The overall stay was a sad event for our family. It was annoying to have air fans blowing throughout the 5th floor in an attempt to dry out a plumbing issue. The whole level smelled of must no matter how much air fresheners the hotel staff sprayed/poured around. It was also a pain in the bottom to escort two children through the middle of the hallway […] while plumbing repair was attempted over our two night stay. The hotel staff was very friendly with the children. All kid oriented activities did really entertain my two. Читати далі
I am truly sorry to hear about the issue with the leak, I can certainly see how this had a negative effect on your stay. We hope we have the opportunity to welcome you back soon.
1 відповідь від The Buena Vista Palace Hotel & Spa"Very nice"
It was very nice. A little smaller than I expected. Was only disappointed by the fact it was my birthday and anniversary and stated this when I made my reservation and the hotel did nothing to acknowledge that. Overall, lovely experience.
Happy Belated Birthday and Anniversary! I am sorry that we failed to recognize this fact when you checked in, that is most certainly an area that our team may need some additional training in. Thank you for bringing this to our attention and we hope we have the opportunity to make it up to you on your next birthday!
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"Great beds but the room and hotel are very worn"
While the beds are fantastic, the rooms and hotel are very worn. Cleanliness is not high on the priority list, I beleive. The rugs on the stairs leading to the spa had huge stains all up and down. Our room was moderately clean. Mold on the shower curtain, tile floor was prety dirty, hair on the webtv keyboard, and our coffee pot never got cleaned the […] entire stay. While the location to events makes it a plus, I feel the hotel needs to be updated and cleaned. Читати далі
I’m very sorry to hear about your recent stay. I can assure you that your comments will be passed on to our Director of Housekeeping and our engineering team to look into this matter immediately to ensure it is corrected. If your travels bring you back to Orlando in the future I hope that you will give us the opportunity to show what a fantastic resort we are.
1 відповідь від The Buena Vista Palace Hotel & Spa"Clean and convenient"
The hotel was very nice, convenient to the parks, and clean. The buses to the parks ran very regularly which was great. Parking at Disney is $14/day, so it was nice to avoid that. My only complaints are that there is a $16.95/day resort fee added later, which is closer to$20 with tax. Also, while parking is free, it is only if you park yourself and […] the lot is a bit of a walk. If you valet at the entrance, it's $16/day. Our room was very nice and immaculately clean but (and I've never had this happen) the half of the bed by the phone and alarm (obviously the most used) was saggy while the other side was perfect and comfortable. You would think they would rotate the mattresses, The differences between the two sides was night and day. Читати далі
Thank you for the comments from your recent stay with us! We are glad that you had a wonderful time and thank you for your feedback regarding our mattresses. I will ensure this is discussed with our Director of Housekeeping for follow up. Thank you again and we look forward to welcoming you back again soon.
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"Great location"
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"Great spa svcs"
The location was great. Spa was awesome. Staff wonderful. However rooms are very noisy. You can here doors slamming every time people leave there rooms and you can hear all conversations held inside room door
We are so glad to hear that you enjoyed your time at the Spa! We are sorry about the issue with the noise and will look into solutions for this immediately. Thank you again for your feedback and we look forward to welcoming you back again soon!
1 відповідь від The Buena Vista Palace Hotel & SpaFood and drinks (coffee) too expensive...hotel's great.
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"Nice hotel, Disney expensive."
The hotel is nice, the beds are comfy. View left something to be desired. We were charged an extra fee that wasn't clear when we set up our reservations. Any extras (such as room service) are way over-priced.
I am sorry for any missunderstanding with the fees associated with your stay, and for services that felt overpriced. I have passed your comments onto our Managemetn Team for review. Thank you again for your review and we look forward to welcoming you back again soon!
1 відповідь від The Buena Vista Palace Hotel & Spa"Awesome hotel! Recommend!!!"
Beyond my expectations, very nice!
Thank you for the great reccomendation! We look forward to welcoming you back again soon!
1 відповідь від The Buena Vista Palace Hotel & SpaGenerally everything was good, however I was disappointed to learn that I was required to pay a further $20 per day per room 'resort fee'. As we had 3 rooms, this added considerably to the overall cost of the accomodation - the hotel insisted that this was communicated to us at the time of the booking - no doubt in the small print T&Cs, but it was not […] obvious from anything we received from hotels.com nor the hotel that this would be the case. Not entirely sure that the hotel was good value for money given this extra cost, would be more inclined to book a villa for future trips! Читати далі
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"Love it!"
My kids and I went for the weekend just to relax by the pool and I fell in love with it. Would definitely go again!! :)
We are delighted to hear that you and your family enjoyed your time with us! We look forward to welcoming you back again soon!
1 відповідь від The Buena Vista Palace Hotel & SpaВідвідувач не залишив коментар.
Great location, very nice hotel. Only prob is its a real hike to the parking lot if your staying on the island.
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"The Buena Vista Palace Hotel & Spa"
excellent service and hospitality and next to Downtown Disney.
"simply great"
really had a great time with the kids ..they just loved the pool and the room.
We are so happy to hear that you and your family had a great time! We cannot wait to welcome you back again soon!
1 відповідь від The Buena Vista Palace Hotel & SpaВідгуки та оцінки на цьому сайті – це суб’єктивні точки зору клієнтів та постачальників. Вони не відображають погляди Hotels.com. Hotels.com та сторони, що залучені до надання вмісту відгуків, не несуть відповідальності за будь-які збитки, спричинені в результаті використання цих відгуків
