For every 10 nights, get 1 free*!
Family and pet friendly resort near theme parks
Westgate Lakes Resort & Spa is a family and pet friendly 130-acre lakefront resort conveniently located within 2 miles of Universal Studios and SeaWorld Adventure Park, only 4 miles to Walt Disney World® Resort including the Downtown Disney® and Marketplace area, and just 1 mile to world-famous International Drive and Orange County Convention Center. Complimentary scheduled transportation to Walt Disney World®, Universal Orlando and Prime Outlets Orlando.
7 pools, spa, restaurants, bars & more
Large array of amenities include seven outdoor pools and spa tubs, children's wading pools, poolside bars, a marina with small electric boats and kayaks, full service health spa & fitness center, activities program for all ages, Activities Center, game room, miniature golf, playgrounds, bike rentals, tennis, basketball, volleyball, shuffleboard, horseshoes, restaurant with full bar, pizza delivery, gourmet deli & coffee shop, and a convenient marketplace with groceries, beer, wine and souvenirs.
Furnished villas with Kitchens
Accommodations range from Studios to spacious Three-Bedroom villas that sleep up to 12 guests. All of our non-smoking villas include climate controlled air conditioning and heating, sleeper sofa, in-room safe, alarm clock radio, iron & ironing board, phone with voice mail, color television with satellite service, DVD player and Wi-Fi (fees may apply). Most amenities include kitchens or kitchenettes, separate living & dining areas, balconies, washer/dryer, jetted tubs & full baths.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
The 10,000-square-foot Serenity Spa by Westgate provides the ultimate escape from the stresses of everyday life. Relax, rejuvenate and renew with services such as massages, body treatments, hydrotherapy, facials, and yoga classes. The spa includes separate men's and women's lounges with saunas, steam rooms, and spa tubs. Fitness center offers personal training sessions (surcharges apply). The spa features 6 massage rooms, 3 facial rooms and 1 body polish/body wrap room.
The world-class Serenity Spa by Westgate boasts a full menu of rejuvenating spa treatments such as Hypno Massage and Relaxation Skin Care Therapy for Men and Signature Facial for Women, in addition to its salon services like Airbrush Tanning. Body wraps and treatments such as Green Coffee Body Wrap feature Serenity Spa’s signature massage wrapping method. These specialized treatments feature indigenous botanicals such as aloe vera, sage, water lily, seaweed, green tea, organic honey, chamomile, aromatherapy oils and rose petals. Serenity Spa by Westgate also offers hypnosis, spa generation services and mini spa generation services. Complimentary access to the Kids Club is offered to children of guests during designated operating hours.
The resort includes full service health spa and fitness center, 2 tennis courts, 2 sand volleyball courts, jogging/walking paths, a basketball court, miniature golf, marina with kayaks and electric powered boats, 7 outdoor pools and spa tubs, playgrounds, and daily activities and Activities Center for all ages. Rentals include electric powered boats, canoes, and kayaks for the lake and adult's, children's, and surrey bicycles. Water aerobics classes are held daily in one of the pools. Other recreational activities listed below are available near the resort; fees may apply.
Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
A cash deposit of $200.00 or a credit card deposit of $50.00 is required at check-in. Any funds not used will be refunded upon check-out.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
SeaWorld Orlando, a marine mammal park, is just off International Drive. The popular destination is renowned for its killer whale, sea lion, and dolphin shows. Orlando's Orange County Convention Center is the country's second-largest in terms of square footage. After a day at the convention center, visitors can unwind with Orlando's wide array of golf courses suitable for putters of all levels.see all hotels in Orlando
There was no mention of time-share presentation (or i failed to spot it). Rooms displayed very nice, reality failed to match it. On further investigation not a very wise investment. hotel fine as accommodation goes as a base for Orlando holiday.Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your feeback. We are sorry that we were not able to fully meet your expectations. We are always looking to improve and your feedback is of great help, we hope you give us another opportunity to exceed your expectations.
the room was clean, checking in took a while but apart from that the staff were helpful, the room was a little dated but had everything you need in it. It is near food shops and easy drive to wet n wild. Free shuttle to universal is really handy to.Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you so much for sharing your experience at Westgate Lakes Resort & Spa with us. It's gratifying to read you found the room clean and the staff helpful. We are centrally located to the theme parks, shopping & dining. We also have an abundance of onsite activities for you and your family. Our villas are undergoing a comprehensive renovation and should add to the experience next time you visit. Thanks for the review, and we hope to see you soon.
"Family resort, close to parks"
Stayed two nights before staying a further 7 on a timeshare exchange. As we had booked two bedroom with our exchange we were upgraded to a two bedroom apartment for this stay. I few maintenance items required attention on arrival but service in putting them right was fast and efficient . Good location for stopover or long stay, but unfortunately not […] up to Marriott standard of which I exchanged my week. Can be noisy with music and children around some pools until late at night. Read moreGenuine Hotels.com guest review
The sales patter we received on arrival was very dissapointing, after a long flight the last thing you want is a brain washing session on buying a time share there. The mattress on the sofa bed was very old and lumpy, after telling the staff it was changed.Genuine Expedia guest review
"Overall pleased with hotel..."
Contrary to other reviews, check in was painless, just advise you do not want the free breakfast and that was the end of the timeshare pitch. Had to use hotels services for safe to be reset, but they were prompt and there within 10 minutes, also rang facilities for more bathroom supply's and they were there the next time I went to the room. Bed settee […] a little disappointing for our boy as he was not comfortable, but after a day in the parks he would have slept anywhere...overall very pleased with stay... Read moreGenuine Expedia guest review
Just returned from a 2 week stay.. Had read previous reveiws - not all good so was unsure what to expect. Just myself & my 10yr old staying we booked a studio room. Very comfortable for the two of us but if you have more that 2 people going then book a bigger room! Sofa bed if we used it would block access to kitchen/bathroom,( a regular single would […] have been more useful.) We requested a room in a quiet location - which we were given. Overall very pleased, staff very helpful & polite... Nobody tried selling us timeshare! Beautiful & decently maintained resort, lots of pools, meals & activities to choose from on site & based in a central location to all the theme/water parks/malls etc .. none of which were more than a 10min drive in any direction! We were allowed to use the wireless Internet without further charge (to the $10 a day resort charge - mandatory, but I was aware if this upon booking) had expected we would be charged so very pleased. Parking in site was also free & although busy at times we never failed to find a space. Only 1 complaint (if being picky!) the pools could do with lifeguard, as some guests on occasion are not very well behaved!!! Read moreGenuine Expedia guest review
it was goodGenuine Hotels.com guest review
"Do not go here, very dissapointing!!!!!!!!"
If my overall experience confuses anyone then ill happily explain. Decor: shockingly bad, old, light salmon pink walls, horrible paintings, fake flowers, plastic blinds, horrible carpets, bedding is painful to look at, overall in need of complete modernisation. Other: travel adaptors did not fit, had to buy the old version (wasted money because it […] didnt work properly), Steakhouse grill on the property is too expensive especially due to the fact that it was great food. They dropped our food and took forever to bring us more and still did not give us a discount. When calling for room service we was told each time that the cost does not include drivers tip. how dare they even think of asking for one, its my decision to give one or not!!!!! checking in we was told we have to give a $200 deposite for DAMAGES!!! i said fair enough but asked if i will get the money back, the lady said yes. A few days later i get a call from front desk stating we need to pay for the resort fees inc...boating &various other things.I said we are not planning to use any of those things and she said its compulsory, i explained that we was not told about this at any time and i am very dissapointed. she said i can pay by cash or card,i did not have a card so i have no choice, they need to remove the amount from my deposite. she said i did have a choice. thats when i got really annoyed, i said wether i give them money straight from my pocket or from the deposite they are still taking the money from me Read moreGenuine Expedia guest review
"Great Hotel Location"
u cant go wrong it has everything and is 10 mins from Disney & I DriveGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for sharing your vacation experience with us. We are very happy to read you enjoyed your visit and appreciated Westgate Lakes Resort and Spa. As you mentioned, our resort is in the perfect location close to tons of unique activities. We hope to have you visit us again in the near future!
"Pleasant Hotel Marred by Poor Staff"
The room had an odd layout which didn't match any of the images provided and had an unusually high amount of mirrors. The main concern was that the kitchen wasn't as extensive as we were led to believe, having no oven, hob, freezer or kettle, though there was a coffee maker. The TV remote was a universal one which didn't work properly. The furnishings […] were comfortable and generally the maids did an outstanding job, even going so far as to neatly organise our belongings on the bathroom counter. However, two incidents were unwelcome. Firstly they had activated the alarm clock set for 4.30 in the morning, which obviously woke us up, and one took a breakfast bar from an unopened box. We reported the latter to security as a matter of confidence rather than reimbursement but all security did was take the whole box away as evidence and we never saw them again or heard anything back. Staff at the front desk were helpful when we checked in but generally unenthusiastic when we wanted to discuss the issue with the maids. In the end we just put our do not disturb sign on the door and didn't have maid service for the last 4 days of our 14 night stay. Their on-site convenience store was, inconveniently, closed for renovation during our stay but there's a wal-mart a minute down the road by car. The on-site restaurant is nice and you don't have to be a guest to use it. I recommend that if you're passing by, but maybe pick another hotel to stay at. This one is just alright...ish. Read moreGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your feedback. We appreciate your comments as we are always looking for areas to progress. Guest satisfaction is our top priority and the issues you experienced are not our usual standard of service. We hope that you will give us another opportunity to go beyond your anticipations.
Enjoyed staying here very much. Rooms nice and bigger than we have had in Orlando would stay there again. Very close to theme parks and quieter than I Drive.Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you so much for your review. We are so thrilled that you enjoyed the location of our resort. We are pleased to read that you enjoyed our resort amenities and services. We hope that you will recommend us to family and friends. We are looking forward to seeing you again soon!
"Westgate Lakes - EXCELLENT"
Westgate Lakes & Spa Resort, have stayed previously several years ago, and the quality of the room is still excellent. Some reviews say everything is dated, maybe looks a little dated on the interior but everything is clean, working and well presented. Rooms are of an excellent standard, won't get that size room unless staying in a villa. Rooms were […] cleaned daily, fresh towels, bedding even dishes washed if you didn't get round to it before going to the parks. Wifi was of a good speed, supports more than one device, we had 4 on at once, using FaceTime back to UK without any issues. Room safe is a nice feature, and decent size to keep large objects in. Best of all, no timeshare hassle, say no to "free breakfast" and you won't be hassled again. Would return tomorrow if I could! Thanks Westgate. Read moreGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your review. We appreciate your comments about our resort. We are happy to hear that you enjoyed our resort accommodations. We always look forward to exceeding all our owner and guest expectations. Please come back to visit us again soon.
"Use to be great gone down hill"
I stayed here as an exchange through interval for 7 nights and Expedia for an additional night. This hotel has gone down hill since I last stayed here. No Mid week Animal show (I loved that show) anymore, marketplace closed for refurbishment and gift shop closed at 430pm and often not manned. Despite being led to believe that wifi was free, it was […] actually $39.99 a week. I stayed in a value Disney hotel for the first five nights and actually it's way better. Staff nicer shops opened till 11 and free wifi and local calls free NOT 75cents. Also other timeshare resorts offer free activities to owners and exchangers but here only owners got free activities To top it all no mugs to make hot drinks shuttle bus to the parks about the only good thing about this hotel. but other hotels in area also offer free shuttle probably with better pick up time. I would be willing to give this hotel another chance in the future but improvements have to be made, next year will be staying in Disney for the whole two weeks. Read moreGenuine Expedia guest review
"Good base for a site seeing break"
The hotel is very busy and a huge resort, but if you let this work for you the stay is very enjoyable. There are time-share talks that you are tricked into a little bit by offering a resort show around, which is in fact a sales pitch for a time-share. This isn't a problem is you are straight off from the word go that you are not interested. We did in […] fact get the resort tour which was very useful to get your bearings. You are also given $25 dollars for your time at the talk so it's not too bad. The resort is perfect if you want a base for your holiday and if you don't want to eat out every night, as the rooms are well equipped with a kitchenette. We had a studio for a week and was perfect for our needs, we had views over the lake and we could see the Disney fireworks every night. The only grumbles are the restaurant on site. It is sold as the best ribs in Orlando. My partner was disappointed as we had better in a theme park! Overall it's not bad to visit after a busy day at the park- be warned the portions are huge!! The resort is so big it could do with another restaurant to add a little variety. Just one more thing, there is a Walmart 1.2 miles down Turkey Lake road so stay away from the shop on site as it is way over priced. Good for convenience but bad for a weeks shop! To summarise- now we are a little more aware of the things to look out for we would definitely stay again as we had a fabulous time. Read moreGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you very much for your review. We are glad that you were able to take advantage of our greatly located resort. We are conveniently located to close to all of the areas theme parks, shopping and dining. We are happy that you enjoyed your time and we hope to see you again soon.
"Pleasant short stay"
Was very good value for money, as a large studio apartment. Staff vey helpful and procedures quick.Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for sharing your feedback. This always helps us to improve the customer service experience. We are thrilled to hear that our staff was able to assist you during your stay. We always look forward to providing our owners and guests with a memorable vacation. We hope you will visit us soon.
"Great Honeymoon location"
We stayed at this hotel on the final week of our Honeymoon. Had an amazing Studio with a jacuzzi and balcony overlooking the waterfront. Service was great, even did the washing up for you. Close to Disney and Universal with a free shuttle bus to both, also had many great warm swimming pools. Will definitely return. Andy & Eve HGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We are honored you chose to stay with Westgate Lakes Resort and Spa! We are happy to hear you had a great time! We pride ourselves in many things, from superior customer service, to our beautiful grounds. But we also work hard to provide a diverse assortment of amenities that all of our guests can enjoy. It’s great you took part, we love it! Please come back and visit us again soon!
Brilliant Hotel room was kept very clean and all the staff were very helpful. Great positioning of the hotel for all the parks Good for everyone as the rooms are very versatile.Genuine Expedia guest review
The hotel is the wrong side of the I 4 ( Motorway ) but is a massive hotel with limited places to eat, travel to international drive where most of thr restaurants and bars are is 12dollar ride each way. The hotel and facilities are very good although they will try and sell you a time share once that's over we had a good stayGenuine Expedia guest review
Having read the reports about this Hotel i was unsure what to expect,however for me the whole experience was good.The front desk were great,the VIP desk were a great help. My studio was first class,i have stayed in many so called 5 star hotels but there rooms were nowhere near as good as this.Jacuzzi bath in room a bonus ! The pools all heated and spotless […] clean,also same could be said about jacuzzi pools ! All in all a first class resort. Read moreGenuine Expedia guest review
"An oasis of calm amidst the madness"
Having stayed at Westgate Lakes on a previous trip to Orlando, we were more than happy to book an apartment there this year. All the staff were helpful & friendly even when faced with weary travellers trying to check in after a long journey. Our apartment was situated on the edge of the lake where we couldn't be overlooked by other guests - we seemed […] to spend more time on the balcony, eating breakfast there before the heat of the day was a pleasure & relaxing with a cocktail watching the sun rapidly disappearing below the horizon was another highlight. The apartment itself didn't disappoint - all the rooms were spacious, well designed, comfortable yet practical & stylish. With four of us sharing we never found it claustrophobic or gotin each others way. The kitchen was very well equipped though the shorter members of our party had problems reaching items in some of the cupboards! The pools were fine, a big hit with adults & children as were the mini golf & boats. We didnt join in any of the activity sessions or pool parties & managed to avoid all the hard sell investment offers. As for location, it was wonderful to be close to the parks & main restaurant areas but far enough away to be peaceful. The proximity of a large supermarket turned out to be a bonus! Read moreGenuine Expedia guest review
It was a great fellas getaway, very nice property. I wish there were more like this closer to universal with the balconies. parking was a challenge so be prepared to park a distance but it was indeed worth it. everything was excellent. The service could use improvement due to incorrect information provided but the other front desk team made up for the […] error. You will enjoy the property and love the amenties included in the resort. Read moreGenuine Hotels.com guest review
Two words just greatGenuine Hotels.com guest review
"Never have to leave your room!"
The room was very roomy and comfortable. Like a mini apartment. Easy to make it very Romantic, Bathroom/tub/shower very spacey. Great over all, would come again.Genuine Hotels.com guest review
"the best hotel I've ever stayed at"
with my job I travel all around America and stayed at possibly 750 different hotels, but this resort is by far the nicest friendliest place I've ever been. The staff was always ready to help and did not ask for a tip. They were very respectful honorable and I will definitely be staying there whenever I'm in Orlando. Kudos to the management and staff […] for all you did for me and my family Read moreGenuine Hotels.com guest review
Just make sure to check your bill at checkout..The hotel over charge meGenuine Hotels.com guest review
Staff was rude and room was outdated.Genuine Hotels.com guest review
Booked from Hotels.com. Looked like a nice place for a reasonable price. After trying to check in for an hour and realizing it was a time share trap we were very upset. We were only staying for 1 night and told them we had to be at a show at 9 he kept insuring us that we would be fine. We had to leave $20 for a "free" breakfast that we would get back […] with an additional $75 when we went to the breakfast. Needless to say we didn't go to the breakfast due to waking up and trying to take a shower and discovering there was no water in the shower. The suite it self was nice (other than the shower not working) but was to clouded by the trickery of the time share. I also notice that when they refute your review they blame it on their "sales team" but they are the sales team. They wouldn't even give us the key to our room. We had to have someone else take us there. Read moreGenuine Hotels.com guest review
I think the room need to be updated, but my overall stay was pleasant. I would stay here again, next time am in the area.Genuine Hotels.com guest review
Very nice place will come back and stay again. Staff and maintenance were very nice. One one issue with Smk alarm was beeping for almost two hour before maintenance came to replace the battery. Besides that had a great time.Genuine Hotels.com guest review
Place was so-so. Place is huge, so front desk area was a zoo. As soon as we checked in, they handed us off to someone for our "condo tour." Very annoying. We like to rent condo-style places, and have never seen a smaller one-bedroom condo in my life. Can't believe anyone would live in this tiny space. The living room, kitchen and dining room are all […] in the space that should accommodate one of the above. Very tiny. There was a free-standing closet in the master bedroom, and 2 night stands, but not a single dresser. Where are you supposed to put your clothes? Had issues with the door key, and had to hike a very long way to get it re-worked, then still had to slide the card 15-20 times every time every time we came back to the room. This happened with both keys. Also very annoying. We came back to the hotel late one evening, and there was no place to park in the parking area by our building. There really needs to be adequate parking near the buildings people are stating in, instead of having to park a long distance away. It is also annoying to have to park so far from your room when you are loading and unloading.The place is pretty new, and it was clean enough, but it just left us "blah." Nothing spectacular. Not horrible, but not good enough for us to ever stay there again. Read moreGenuine Hotels.com guest review
"always a pleasure to stay here"
No matter if is for one night, three days or one whole week I always choose this hotel is close to restaurants also a walmart the parks etc. Clean very friendly and helpful.Genuine Hotels.com guest review
Really enjoyed my stay great location will return again whenever I go to universalGenuine Hotels.com guest review
Hotel is near WalMart and restaurants and close to my business meeting. Enjoyed our stay.Genuine Hotels.com guest review
"Deluxe room villa is nice!!!"
It was a nice stay we stayed in a deluxe villa on the sixth floor and the little apartment was nice, full kitchen living room area and a nice balcony I would stay there again.Genuine Hotels.com guest review
My stay was okay. The property has a lot of potential. When I arrived to check in there was a very long line. Many guests were getting impatient and the process to actually check in should be much more quicker. The rooms are great but should need some new furnishing.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your review. You are correct, we are a large resort, and we offer many amenities to help you enjoy your time here. We apologize that there was a wait during check in-we are working on making this more efficient and a better experience for our guests. Many of our visitors enjoy the units, most with fully equipped kitchens and living room areas. We have been rolling out updates to our units, and we regret that you didn't receive one with that makeover. We hope to have you back as our guest! Sincerely, David
"Birthday for my fiancée"
One of the best places in Orlando for all ages. We have stayed in several places in the area and Westgate was overall very clean, and super comfortable.Genuine Hotels.com guest review
Condition of the resort was very good. Everything was clean. Facilities were clean as well as the room. Only con was that the room wasn't updated. There werent any free outlets by the bed. Besides that everything else was great .Definitely recommend.Genuine Hotels.com guest review
An excellent resort. Would definitely stay again and not hesitate to recommend to family and friends.Genuine Hotels.com guest review
This hotel was awesome. The staff was five-star they helped us from the moment we got there to the moment we left. The room was extremely clean , very large, awesome kitchen, we were 10 minutes from Universal Studios. There was a Starbucks right on property. The lobby was great the pool was clean with a great tiki bar & music. We have stayed in a lot […] of places in Orlando and this place is the best place that we could find for the quality price. A couple of suggestions... Use a navigation system to get around.. Bring a lot of bottled water, we spent over $25 at the theme parks just buying waters (4 ppl), There is a 7-11 right up the street. Minutes from International Dr. Outlets were right around the corner... Tons of restaurants. The LOCATION IS GREAT. They do provide shuttle service to the parks. Read moreGenuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We appreciate you taking the time to share with us your experience at Westgate Lakes Resort & Spa. It greatly pleases us that you found the resort awesome, and that our staff gets five stars from you! You are correct, we offer a great amount of amenities for a decent price, and we are centrally located close to dining, theme parks & shopping. We look forward to having another opportunity to exceed your expectations!
The hotel was great, price was extremely right staff is friendlyGenuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We are so glad that you found Westgate Lakes Resort & Spa great! We're pleased that you found our staff friendly, and that our price was "extremely right" for you. It would be our pleasure to have you visit again!
"Always a Pleasure"
This was my fourth trip to Orlando within the last two years. I refuse to stay anywhere else. Great location, customer service, affordable and kid friendly.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you so much for your response. We feel honored that you enjoyed your overall stay at Westgate Lakes Resort and Spa. We are thrilled you enjoyed our location and our staff was able to accommodate your needs. Thank you for choosing Westgate and we look forward to seeing you soon! Sincerely, Idalise
My stay was nice and I really enjoyed the customer service I received.Genuine Hotels.com guest review
The room was nice , bed was comfy; my only dislike of this hotel was being by the pool. They play loud music till 11pm every night. If we stay here again I will ask for a room away from the pool.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your comments, we are glad that you found the accommodations to your liking. We apologize if being by the pool created any inconvenience for you and your family. Certainly when you return we will be happy to assist you with a room assignment further away from the pool area for a little more quite and relaxation. We look forward to you staying with us again! Sincerely, Lucía
"Great Location for Disney"
Very clean and spacious room. Located in the heart of everything.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We are glad that you found our accommodations to be clean and spacious. We do have a very convenient location with easy access to major roads. We are so glad that you enjoyed your trip and hope to see you back at the resort soon. Sincerely, Lucía
"room not as described"
On the receipt from hotel. Com said i was a room 485sq ft. Not true was a box with kitchen in the living room. Said i was getting a soaking tub. Not true a tiny shower with a low . Advertised as next to universal studio not true. Out of the way. Parking was horrible.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We apologize that you experience any inconvenience at all. The Westgate Lakes Resort and Spa is conveniently located close to International Drive, the Orlando Convention Center and Universal Studios. Our resort does offer free scheduled transportation to Universal Studios and other points of interest for our owners and guests convenience. Our smallest room; a standard studio unit is 485sq Ft. The unit will have a walk in shower and a jetted tub as well as a kitchenette area including a microwave and coffee maker. We really appreciate your comments as they help with our overall improvement efforts. Sincerely, Lucía
Horrible customer serviceGenuine Hotels.com guest review
"Wonderful Wonderful Wonderful"
Everything about my stay at Westgate Lakes was outstanding. From being greeted at the main door in the lobby, to the pool an tiki bars, through mu checkout experience.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We are so happy you enjoyed your stay with us. We pride ourselves in providing a vacation experience unlike any other. We look forward to you retuning to visit us in the future. Sincerely, Lucía
Excellent resort! I have stayed in this one at least 8 times and I will keep on doing it. Everything is perfect, location, cleanliness, room. The only thing is that sometimes they let you check out but the majority of the times they say its impossible, not even an hour but besides that I totally recommendedGenuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for letting us know about your experience. We are so happy that you continue to enjoy Westgate Lakes Resort and Spa as your home away from home. We appreciate your recommendation and hope you will be back. Sincerely Lucía
"good could be great"
Overall good stay but could have been better. Elevators very slow, washers broke n some staff was accommodating some weren't.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you so much for your review. We are thrilled that our staff was able to accommodate your needs. We are always looking for ways for our guests and owners to feel like they’re home away from home. Please come back to see what new things we’ve rolled out!
One thing I enjoyed was the Jetted bathtub. The room and bathroom are huge compared to many other hotels I've been in at Orlando.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your review. We are proud to provide all our owners and guests with a true vacation experience. We love hearing kind words such as yours about our room amenities. We really appreciate you and look forward to your next visit.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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