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Розташування
Готель Gaylord Texan Resort and Spa розташований на озері у місті Грейпвайн; неподалік від нього — Grapevine Mills Mall і Розважальний центр Historic Downtown Grapevine. З-поміж розташованих поряд додаткових цікавих місць — Головна площа м. Саутлейк і Виноробня Delaney.
Готельні вигоди.
У готелі Gaylord Texan Resort and Spa є спа-центр із повним набором послуг, критий басейн і спа-ванни. Безкоштовний високошвидкісний бездротовий і дротовий доступ до Інтернету доступний у зонах загального користування. Для ведення бізнесу в цьому 4-зірковому готелі передбачено такі готельні вигоди: цілодобовий бізнес-центр, зали засідань для невеликих груп та технічна допомога. Цей готель має власні заклади харчування, а саме: 5 ресторани(ів) та кав’ярня, 2 бари(ів)/лаунж-бари(ів) і бар біля басейну. Послуги на вимогу: допомога в підборі турів/квитків, весільні послуги та обслуговування заходів. Додаткові готельні вигоди включають таке: відкритий басейн (сезонний), нічний клуб та послуги спа-центру. За додаткову плату відвідувачам надаються такі послуги з перевезення: трансфер із аеропорту та назад (за запитом) і місцеві перевезення. Паркування на території готелю пропонується за додаткову плату. Зверніть увагу, що паління на території заборонено.
Номери
У номерах із кондиціонерами, кількість яких у готелі Gaylord Texan Resort and Spa складає 1511, є CD-програвач і сейфи для ноутбуків. У номерах є високошвидкісний доступ до Інтернету. Є 37-дюймовий рідкокристалічний телевізор, передбачено платні канали кабельного телебачення та платні кінофільми. В усіх номерах є письмовий стіл, сейфи і багатоканальний телефон із голосовою поштою; пропонуються безкоштовні місцеві дзвінки (можливі обмеження). У ванних кімнатах є комбінований душ/ванна, фірмові предмети туалету, дзеркала для макіяжу/гоління і фен.
У кожному номері передбачено: холодильник та кавовий автомат. Серед додаткових вигод: безкоштовні газети та праска/прасувальна дошка. На запит надаються такі готельні вигоди: підготування постелі до сну, антиалергенні постільні речі та побудка телефоном. Прибирання пропонується щоденно. У номерах готелю Gaylord Texan Resort and Spa палити заборонено.
Може стягуватися плата за розміщення додаткових осіб залежно від політики готелю.
Під час поселення потрібно мати при собі посвідчення особи державного зразка з фотокарткою та кредитну картку або готівкову заставу на випадок непередбачених витрат.
Особливі запити виконуються по змозі після поселення, і за них може стягуватися додаткова плата. Виконання особливих запитів не гарантується.
**Ці зручності можуть надаватися лише в певних номерах або апартаментах. За деякі зручності може стягуватися додаткова плата.
Екологічно чистий готель — Сертифіковано третьою стороною
Цей готель бере участь у програмі незалежної сертифікації третьою стороною California Green Lodging Program. Програма сертифікації третьою стороною оцінює вплив діяльності готелю на такі сфери, як навколишнє середовище, суспільство, культурний спадок і місцеву економіку. Об’єктивна оцінка екологічної безпечності діяльності готелю проводилася незалежним аудитором, відповідно до правил програми сертифікації третьою стороною.
Zeppole – у цьому елітному ресторані подається обід, а також є бар. Пропонується дитяче меню.
Old Hickory Steakhouse – у цьому елітному ресторані подається обід, а також є бар.
Riverwalk Cantina – у цьому спеціалізованому ресторані подаються: сніданок, ланч і обід, а також є бар. Пропонується дитяче меню.
Texan Station – у цьому ресторані подаються: ланч і обід, а також є бар. Пропонується дитяче меню.
Glass Cactus – у цьому ресторані подаються: обід і пізній сніданок, а також є бар. Ресторан не працює в такі дні: понеділок та неділя.
Пропонується цілодобове обслуговування номерів.
На території є критий басейн, відкритий басейн (сезонний) та спа-ванни. З-поміж інших можливостей для відпочинку — сауна, парильня і цілодобовий фітнес-центр.
Наведені нижче види відпочинку доступні в самому готелі або поруч; деякі з них платні.
У деяких готелях додаткова плата за певні вигоди або послуги стягується навіть у разі, коли ви ними не користуєтеся. Крім того, під час реєстрації та виписування з готелю з вас можуть стягуватися державні збори та податки. Представники готелю повідомили нас, що в них стягується плата за:
Ми врахували всі збори, повідомлені нам представниками готелю. Проте розмір плати може змінюватися, наприклад залежно від тривалості перебування або типу броньованого номера.
Перелічені нижче збори та завдатки стягуються готелем під час надання послуг, реєстрації в готелі або від’їзду.
Наведений вище список не вичерпний. Збори та завдатки можуть не включати податки й можуть бути змінені.
Може стягуватися плата за розміщення додаткових осіб залежно від політики готелю.
Під час поселення потрібно мати при собі посвідчення особи державного зразка з фотокарткою та кредитну картку або готівкову заставу на випадок непередбачених витрат.
Особливі запити виконуються по змозі після поселення, і за них може стягуватися додаткова плата. Виконання особливих запитів не гарантується.
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"gaylord texan hotel, grapevine, texas"
my reviiew ratings tell my feelings.
"Stay at the gaylord - my experience"
My fiancée and I just got a one night stay to celebrate our anniversary. The set up of everything is really neat and beautiful. We enjoyed walking around and seeing all of it. We went during bad weather so we didn't do anything outside. Our overall visit was enjoyable. My only complaints are the Mexican food where we ate (the food tasted awful) and […] the hot tub is extremely small, only one group of about 10 (with adults and kids) could fit and the gaylord is considered a resort so I expected a much larger hot tub. We didn't get to sit in it because all of the space was taken. Читати далі
"Amazing"
I don't know how to post a review without sounding like an advertisement for this resort. Everything here was amazing. My wife and I stayed here the night of our wedding before flying out the next morning. I have never been treated better in my life. We were given a free room upgrade upon the hotel finding out we just got married. Later in the evening […] we went to a very nice bar in an italian restaurant and they comped our bill. Room service was great as well. I ordered the crab encrusted halibut and she ordered the New York strip steak. We rolled the cart onto our balcony and enjoyed the food while overlooking the river walk. The food was excellent. The only regret that I have is that we didn't stay longer. We will definitely be returning in the future. Читати далі
The general theme of the hotel is mixed up with no particular style or theme. The staff give the impression they could do without having guests and the vast majority of the cleaning staff around at night dont speak two words of English giving the impression of the Hotel hiring the lowest paid and lowest experienced workers possible. Stayed 6 days I […] spent most of my time away and was glad to leave there were so many nicer Hotels in the area I wish I had known about them beforehand. Читати далі
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"Hidden costs"
Didn't like the resort fee and self parking fees that were added once we arrived.
"Gaylord Texan"
I have stayed in many 5 star hotels across the world. The service, food and facilities is second to none. The folks at the Gaylord Texan know how to take care of thier guest.
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"Stayed in hotel for a convention"
Although the Gaylord Hotel markets itself for big conventions, the restaurants are not prepared for the crowds. The deli sandwich shop was out of sandwiches and pizzas and the hotel manager said that always happens when there is a convention. There is a convention/conference every weekend. The wait times for service at the other hotel restaurants was […] long and many of the restaurants were closed during the lunch hour. Читати далі
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"Gaylord Resort"
This was our 13yr.anniversary and the resort was perfect fit for us everthing under one roof was great. Excellent service wonderful resturants. We had a blast!!! Look forward to going back.
"Watch what room you get"
Nice hotel, resort pricing- 20% above the room fee for services and parking unless you valet-then more. Resort food prices. No money spent on sound insulation in our room. We could hear the neighboring room and the room upstairs and at 7am when the upstairs tentant used water it was hard to imagine there was a floor between us. The fan would not stay […] on in manual mode to help screen the noise and the area outside our door was terra-cotta-type tile that reflected suitcase/service cart and voice noise into our room. Resort pricing was expected, inadequate noise control will stop us from returning. Читати далі
Thank you for your feedback regarding your recent stay with us. We apologize that your experience did not meet your expectations. We take reviews like this very seriously. Please feel free to contact us, and we will be happy to discuss the details of your stay with you directly. Thank you.
1 відповідь від Gaylord Texan Resort and Spa"Gaylord Texan in Grapevine"
The hotel was beautiful with its grand entrance way and landscaping of pink geraniums, waterfalls, fountains, and greenery everywhere. There were lots of places to rest and just enjoy the atrium. The rooms were clean and tastefully decorated with a great view. We loved the spa lotion which smelled great. There were lots of choices of where to eat within […] walking distance. One cafe was open 24hrs for the guests to buy a salads, sandwiches, muffins, oatmeal,fruit, coffee, cookies and milkshakes etc. They even made a custom chocolate milkshake with a half shot of coffee for me...We will be back! Читати далі
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"Good Business Connference Hotel"
In general, it is a good hotel for business conference. The room is clean and comfortable. The severvice is above the average. But be aware that it even charges the over night self parking for USD $18 a day and USD $15 resort fee.
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"Gaylord Texan in Grapevine"
I've stayed here many times and always enjoyed it. I love walking around the atrium with the gorgeous Texas star glass ceiling. During the holidays it is beautifully decorated. I would like to see them renovate their rooms. They are starting to feel a bit worn. The restaurants are hit and miss. I had some great dinners at the steakhouse, but they better […] be at those prices. The sports bar is always fun with the walls of giant TV's and the lounge chairs. Drinks are not cheap, and food there is OK. The service has always been top notch everywhere in the resort. I enjoyed the spa, but it's expensive. Starting to see a theme here.... They have a decent work out facility with plenty of machines and free weights. The pool is small, nothing special but I heard they were going to remodel it. The Glass Cactus nightclub is fun, live music, big dance floor. The food was mixed, good lobster quesadilla was good but the sushi roll was terrible. If you are going to spend $50 a person there then reserve a table. Be ready to pay a daily resort fee and also for parking. Читати далі
"Gaylord Texan"
This is where cowboys and cowgirls spend the weekend when they win a thousand dollar scratch-off lottery. Now wait... that is not all bad. It is a very nice but fake/manufactured environment. It's clean, and the clientele who are attracted to this type of place, really rave about it. So, chances are, you will probably love it, because if you're from […] Texas, and spent your whole life here, then you won't know better than not to love it. :) You'll be on top of the world. So.. see.. that's a nice review, depending on who you are. Читати далі
"The Gaylord Texan Hotel-Grapevine TX"
The Hotel is beautiful. Unlike anything short of a Vegas mega-hotel. The restaurant service was very poor. 25 minute table wait for a restaurant that was only half full of customers. 10 minutes to get drink order taken after being seated. We received one wrong meal meal, but ate it anyway after waiting 30 minutes to be served. the meal apparently it […] belonged to someone else. When the waiter/manager figured it out with the other table, much finger pointing at our table. Very uncomfortable. Surroundings were beautiful, food was outstanding, but the service./management was very poor. Very slow service for a 1/2 full restaurant serving Mexican food. Читати далі
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"Gaylord Texan"
The room was nice, but a long walk from the front desk, self parking was expensive and far, the toilet didn't work, and our neighbors kept us up the first night. Overall it wasn't a good expierience for the cost, I would've enjoyed staying at a compfort Inn instead...
"Plan to pay extra"
The court yard area of this hotel is unbelievable. Plants of every kind in full bloom and sparkling clean. The staff is very nice. Don't be mislead, however, by the per night rate. You will receive an additional charge for a resort fee which allows you to have high speed internet (really?) and to use their pool (really!) and to receive a newspaper. […] They will return your change if you do not want your paper. (Thanks) We were there on a Sunday, and received no paper at all. Perhaps it is more than the few cents they would return to you. There is a hefty daily valet parking charge. This was a bargain, though. We had two cars and only valet parked one of them. It was more expensive to use the paid parking garage if you went out and in more than once. Читати далі
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"Nice hotel but not worth the price"
Be sure to know about all fees when booking this hotel. Our price we paid on the hotel did not include other add-ons (ie: resort fees and parking fees). Quite a bit of money when thinking you paid so much to stay to begin with.
"Gaylord Texan"
Enjoyed our stay -was very happy that although we had not made an appointment previous to our trip - we were able to get a manicure. The shuttle to the Glass Catus is a very nice.
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"Gaylord Texan in Grapevine Texas"
The stay was very nice. The hotel is beautifully decorated this time of year. Was very dissapointed though on the morning we checked out. We had over $70 in additional fees. As we stayed two nights there were two resort fees and two days of parking fees. Thought these fees should be included in the price of the room. If you go to Ice and eat there the […] parking is validated, we did both but were still charged. When we checked in they wanted a $100 deposit and said that will be a hold but would come off, they didn't say that there would be any additional charges that would be applied. This certainly ruined our stay, we won't be going back. It's more of the fact that at check in we were not told about these fees probably on purpose as there is nothing you can do about it after the fact. Читати далі
"Christmas at Gaylord"
We stayed overnight for the holidays and the Christmas spirit was a delight. Decorations and lights are impressive. But the hotel was a little disappointing. Instead of fitted sheets, top sheets were used so my husband was constantly tucking in the sheets. And the mattress and beddings are not comfortable at all. My kids even said this is not a fancy […] hotel because I told them it was for the price I paid. No microwave noted when having kids with us, is a necessity to warm up foods if they go hungry bec they cannot eat much with all the excitement and when back to the hotel, they will look for food. It would have been nice to have a small one. Overall, the stay was fine. Читати далі
"One night getaway"
Family oriented. They probably needed more staff on Christmas selling tickets for special events. Responded quickly to request for foam pillows. Only complaint is that the buffet breakfast was OK, not very good. And the Texan Restaurant didn't have salsa on request.
"Christmas at Gaylord"
We had a great time. Wonderful Christmas decorations and lots of fun activities to choose from. The service was great, couldn't have asked for better. The bed wasn't the most comfortable, too firm for me but, that's the only thing I would recommend them upgrading. Also the Christmas Brunch is just fabulous.
"Holidays at the Gaylord Texan"
The entire hotel was beautifully decorated for the holidays, inside and out. Will definately spend time there again, especially close to Christmas.
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"Gaylord"
We had a wonderful stay. We will be back.
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"Gaylord Texan in Grapevine great getaway"
Although it was extremely busy due to the holidays check in was a breeze. The line was long but the wait was less than 5 minutes. The hotel looked great and the food and drinks were very good. It is a must do during the holidays but be prepared for all the people.
"Overpriced"
Despite all the things to do there, I don't find any advantages to paying so much for a room. There are no perks to the hotel guests over the visitors. I couldn't even get in to a restaurant to eat there. I had to leave. I tried to eat an overpriced breakfast buffet but the wait was tremendous. Ice show was shorter than a couple years ago. Very overpriced […] commercialization of Christmas. If I decide to visit again it won't be as a hotel guest. Читати далі
"Great stay"
We enjoyed the excellent holiday decorations and ICE!
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The Gaylord Texan Resort is a beautiful Hotel. We had a wonderful time and would stay again.
"the hotel in grapevine,tx"
the stay was great.the staff was friendly,they would say hi to you as u were walking by.the people in the stores in the hotel area,were great helpers.We bought jewelry from the store in the hotel.they were great women.never once did they look at us like we couldnt afford it.they talked to me like a regular human being.i will be goin back to them,when […] we go back.my kids enjoyed it,espicially breakfast. The only fallback,would be that room service for breakfast was expensive.We will be going back in the summer for a week,so my kids can enjoy the water park. Читати далі
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"Gaylord Texan in Grapevine, Texas"
A beautiful property but it's the staff that makes it perfect. Great people stationed throughout the hotel were always ready to help.
"Very Satisfied"
Wonderful room, all decorated with Christmas lights, got the family in the Christmas spirit, over one million lights were turned on, we were there when they turned them on for the first time, They had a fireworks display when the lights were first lit.
"Hotel Resort Fee"
This was a very nice facility. It has s lot of amenities and things to do;I have never been at a hotel where they charge you for a "Resort use fee.. in addition to the hotel rate, they charged me the fee.I was very disappointed with that hidden fee.
"Excellent Getaway"
We stayed at the Gaylord for a nearby wedding and loved it. Everything was nice and perfect. Great place to go to be pampered.
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