"Terrible service and overpriced"
Geneva is expensive, but this hotel is ridiculous. What is worse is that the service, quality and staff attitude is terrible. I can accept paying 30 CHF for a toasted sandwich, but not if it is burnt and cold. Staff generally view it as a hassle to take your order and are mostly either rude or unresponsive when you press them. The room is nice, but […] for the price I couldn't recommend it. Read moreGenuine Hotels.com guest review
"Great hotel - but like rest of Geneva, expensive"
Very nice hotel with great spa. Good facilities and very luxury feel. Breakfast and drinks aren't cheap, but think that is just Geneva in general.Genuine Hotels.com guest review
The best hotel in Geneva, great location and nice staff, the best breakfast ever.Genuine Hotels.com guest review
"A 4 night stay in Geneva"
Arrogant, small minded, unsmiling staff. I lived for two years in Kempinski Hotel apartments when I was younger and was totally not expecting the unfriendliness of Grand Kempinski Geneva staff. Laughable. They behaved like a British comedy skit.Genuine Expedia guest review
Modern hotel with great staff. Expensive.Genuine Hotels.com guest review
"Great location. Potential great view of Jet d'Eau"
Due to the hotel being quiet and from what they said, that we were only staying one night, we were upgraded to a superior room, which was very nice and appreciated. Loved the Floor 2, bar/ lounge. Food in Il Vero was nice. Service was very good. Very helpful. Great location next to the lake and right opposite Jet d'Eau. 5 minute walk from all the designer […] shops. Free apples in the reception :) Read moreGenuine Expedia guest review
"Nice hotel, friendly staff."
Sauna and steam room could have been better, but overall very nice hotel and great staff. Avoid if you are trying to economise.Genuine Expedia guest review
"Reasonable city hotel"
Small room, scuffed furniture. No tea/coffee in room. Ignored by reception upon arrival - heads down on their computers. Good location on lakeside - 10 minute walk to old town and railway station. Front of building has been renovated, but vow from room was concrete quadrangle in need of serious cleanup - weathered and tarnished. We stayed in the st […] Moritz Kemplinski last year - a considerably better 5 star hotel. Read moreGenuine Expedia guest review
"Steps from the City"
Kempinski is a global brand with hight standards. The hotel in Geneva is no exception.Genuine Hotels.com guest review
From check in to check out, the whole experience of the Grand Hotel Kempinski Geneva was superb. Although a room was available in the third floor, the receptionist wanted to give us a lake view room on the eighth floor with a balcony. This wasn't yet ready so we were given a free voucher for drinks while we waited in the lovely surroundings on the second […] floor. Well worth it as we were able to enjoy the vista of Lac Leman from our private balcony. The room was beautifully decorated, with a large bed and fine bathroom. " Room service came at the push of a bell" - to quote Al Stewart, was friendly efficient and prompt. The choice of dining - Chinese, Italian or general was excellent. The location of this hotel, lakeside, close to the water taxis is ideal. I would thoroughly recommend this hotel and would stay again the next time I visit Geneva. Read moreGenuine Expedia guest review
"Disappointing 5 star hotel"
Swimming pool too cold, even though the breakfast had been prepaid for all the family they still charged us after informing the reception the error was rectified. Another point was they did not provide night gowns for the children.Genuine Expedia guest review
"Luxury but at a price"
Very nice and classy hotel with friendly and helpful staff. Little touches would make things better: eg coffee/tea making facilities in the room. Room service and in house restaurants incredibly expensive even by Swiss standards so more for business travellers than families (though the latter will enjoy the nice swimming pool). Concierge service friendly […] but a bit clueless at times (claimed that no restaurants in Geneva opened before 7pm - we found plenty nearby that did). Great location - right on the waterfront. Still, a very smart property and a very pleasant and relaxing experience. Read moreGenuine Expedia guest review
Been traveling my hole life, this is the worst hotel I ever stayed in. Front desk were very rude and never gave me a straight answer to any of my questions. I did some shopping and left my shopping bags in my room and left for a walk and came back later and everything was stolen. The hotel didn't do any thing about it.Genuine Hotels.com guest review
""Here we are a Hotel experience with Stoppers ""
Room ..Reception....ususal swiss efficiency Breakfast Self service mmmm ? A bit of interaction would be helpful here not 5 Star treatment Cocktail Bar ..sense of service lacking..searching for waiters and for coats @the end suprising really they needed 2 more waiters..after all it is 5 StarGenuine Expedia guest review
Very welcoming and helpful staff and always at hand. No running around trying to find assistance. Both the hotel and the leisure facilities were very clean. Trying to find your room may be a little difficult at first as there seem to be may corridors. Finding your way back to the lifts also confusing. I bumped into a couple of people wandering around […] looking for the lifts but it's no issue. The room: I'd have loved a room overlooking the lake but beyond my budget so my room looked inward towards the other rooms -not pretty. The room shape was long and thin so it seemed a bit cramped. Very clean, modern enough. I banged my little toe hard on the lip of the bath which sits above the bath plinth so watch out for that. The concierge sorted out some sticky plasters but it still hurts even now. No tea/coffee making facilities in the room - just the minibar. I didn't expect that as I like an early morning cuppa without having to order it. The bar: The bar staff were reasonably attentive but could miss you out as there didn't seem to be enough staff. Fantastic olives. There was some private party in the club room so I couldn't go in there. There was a sign of apology outside - that was OK for me. Eating: During my stay I used both restaurants in the hotel which were busy at peak times so it's best to make a reservation. The Chinese restaurant food was good, service was OK.. The food in the Grill was also good. I had some skewer griled prawns which tasted great but were presented on a large skewer held by a 'stand' that held the skewer at at an angle of around 45 degrees, sloping toward the platter underneath so you could slide the food down the skewer onto the plate directly underneath..The height of this 'stand' was about 25cms and this is an individual meal so you get it right in your face. Too embarassing for me - leave the stand in the ktchen and put the food on a plate. I tried the house red wine but sorry -not good enough for the venue. Best to check that out yo Read moreGenuine Hotels.com guest review
"Stay with flair in Geneva"
We stayed during the IAA and the hotel was full of idling rich people from the Middle East. This is typical for Geneva hotels at is is for London. Nevertheless the great location and modern/clean appearance as well as helpful staff made this a pleasant weekend experience. By all means avoid the Chinese restaurant in the hotel - mediocre food at high […] prices. Read moreGenuine Expedia guest review
Went for work. Prompt service, efficient check-in and out, good OK breakfast, free WiFi and central.Genuine Hotels.com guest review
"Very convenient and luxury hotel"
Extremely friendly and efficient staff Rooms very comfortable bed and modern style For both business and leisure highly recommendedGenuine Expedia guest review
The hotel is in an excellent location within walking distance of many attractions. It is very clean and beautifully decorated.Genuine Expedia guest review
"Only one night...wish it was more"
If I am back in Geneva, I wii be babk in this hotelGenuine Expedia guest review
"Not so great"
Hotel is beginning to show wear....seating in bar and lounge areas worn, decor a bit past peak. Front desk lightly staffed, a long checkin time. Room did not have a coffee or tea pot but lots of high priced items in the fridge. Room service was slow on three different occasions. Had brunch on Sunday, eggs and sausages were cold.... Not great when one […] considers it is the most expensive Sunday brunch in Geneva and possibly the rest of Europe ! The location is ok but no better than half a dozen others. Will not be going back. Read moreGenuine Hotels.com guest review
THIS IS THE SECOND TIME THAT I HAVE STAYED AT THIS HOTEL. Irrespective of any of the virtues of the place I and others in the party I was with are left firmly with the impression that the hotel perhaps turns a blind eye to a significant number of working ladies touting for trade in the bar area. If management are not aware of this then they should be.I […] assume that the controversial nature of this allegation will mean that the review is not posted but there we go. Read moreGenuine Hotels.com guest review
"Best Hotel in geneva!"
Love the comfort, amazing spa, gigantic pool, clean Swiss environment, great food, impeccable service, beautiful Leman Lake view, a treat! Always stay there when in geneva. Good A/C, important for USA travelers .Genuine Hotels.com guest review
magnificent, superb; excellentGenuine Hotels.com guest review
"Nice hotel, but more of a 4 star"
The location is great. It is water front with the infamous Jet d'Eau in plain site. Train station is a few minutes away by foot, and many great dining choices are nearby. The hotel is well decorated, and the staff is very friendly. I only have two complaints. One, the king size bed was lumpy. On the edges it was sagging downwards, so it felt like you […] were going to roll off the bed. Two, the quality of the room service food was poor. For the money I paid for it, I was very disappointed. I ordered a meat shawarma with hummus and a pita. The shawarma was edible, but was dry and barely had flavor. The hummus did not taste like hummus. The pita was the best thing about the meal. The next day, I went to a local shawarma shop and paid less than a 10th of the price for an excellent shawarma. I am a foodie, so the room service being poor was a let down. That doesn't take away from the rest of the amenities and great service. Just stay away from the room service and eat at the great restaurants nearby. Read moreGenuine Hotels.com guest review
"Great location and comfortable stay"
The Grand Hotel Kempinksi Geneva is in a great location on the Quai de Mont Blanc right across the street from Lake Geneva. Within walking distance of the Vielle Ville and major sights, the location can't be beat. Aptly described as a concrete bunker, the interior of the hotel and rooms are extremely comfortable and nicely appointed. Our room was extremely […] quiet and although decor was somewhat dated, we have no complaints about our stay and would recommend the hotel. Read moreGenuine Expedia guest review
Hotel is located on the lake so easy to walk in the evening. Hotel staff tried to be accommodating but never followed though. We had a non smoking room that smelled of old stale cigarettes and faced the cement wall. They told us it was an "upgraded" room. The food in the restaurant is extremely expensive for amount and quality. Staff was pleasant. The […] pool was wonderful. Our daughter loved it Read moreGenuine Expedia guest review
"nice, nice hotel"
just a little bit disappointed by the spa servicesGenuine Expedia guest review
"bad reception and room"
I chose this hotel for the location only. But there are so many hotels with good location. When I asked for late check out they refused because "as they said to me" the hotel is full. But when I checked the website I found alot of rooms same to my room. In presedint Wilson last year they extended my checkout till 6 pm this is the different. Also they […] give me room in last floor and I cannot see the lake without standing up. It is not facing the lake and the balcony was dirty. The room is small. And they add donation amount to my bill without asjing me!!! Then I refused to pay it. Read moreGenuine Hotels.com guest review
"Home away from home"
It was close to Lake Geneva water front and restaurants plus shopping. Staff are caring and professional. Our room is a little compact with insufficient table tops. Overall a very good hotel.Genuine Hotels.com guest review
Although diffecult access by car especially to reach parking area, The location is great just by the lake. Friendly staff at reception. We did not get the child crib that we asked for during reservation and remind the reception twice about. Clean room, good condition with A/C.Genuine Expedia guest review
"first class experience"
not a fault to mention attention to guest needs, friendly and very helpful staff at all levelsGenuine Expedia guest review
Super Hotel . Deserve to be rated as 5-stars .Genuine Hotels.com guest review
"Nice hotel close to lake Geneva"
We arrived to the hotel at 5 p.m. after driving from Lugano for almost six hours only to be told our rooms were not ready! We were very tired but had to wait more than half hour to have our rooms cleaned up and ready to be moved in.Genuine Expedia guest review
"Quality went down"
I visit Geneva every year, staying at this hotel. This year the quality is way down the drain. Rooms smells like food, staff unhelpful, shower leaks all over the place. It used to be a gem, don't know what happened. Pay a little bit extra and stay in a real five star hotel. 4 stars at best. Not recommended.Genuine Expedia guest review
"Best hotel of our vacation"
Beautiful hotel. Very upscale. Great location. The restaurant was wonderful (but very expensive). The room was very nice. You pay a lot to stay here, but you get a great hotel in a great location.Genuine Expedia guest review
"great room with a great view of the lake."
Only one night....but a good one. Kampinski has really upgraded the old Hilton.Genuine Expedia guest review
"Elegant hotel with fabulous view of lake Geneva"
Hotel staff was professional, courteous and helpful. Room was perfect. Clean, clean clean!!! Pool was wonderful. Only thing, a little late night place to grab a bite to eat would have been a nice touch.Genuine Expedia guest review
"Great stay. I small issue"
Room was hot. Asked to review and they quickly sent maintenance. He said it as working perfectly however room remained warm. Expected better.Genuine Expedia guest review
noGenuine Hotels.com guest review
"Nice hotel very disappointing experience"
When I extended my stay for one day they raised the rate more than double.Genuine Expedia guest review
"Nice location, poor service for Kempinski"
Beautiful location, nice building but services for three stars hotel ! I am sorry to say this but this was the reality.The breakfast service was under the expectation . The restaurant Le Grill is excellent !Genuine Expedia guest review
"First Class in Every Way"
First class in every way. Expensive but everything in Geneva is.Genuine Expedia guest review
"Beware of the Concierge"
We stayed overnight at the Kempenski in Geneva on our way to Les Gets, France for a family ski trip. This is an annual trip for us and we usually stay overnight at the Beau Rivage just a couple blocks down. The overnight stay was generally ok, nothing to gripe about, but the next morning we booked a taxi with the concierge to take us to Les Gets (approx […] 90 km away), and we were told the taxi trip would cost us 450 Swiss Francs. The price seemed outrageous, but the concierge assured us he got us the best price possible, quote "a great deal". Well, when we asked a random taxi driver waiting outside of the hotel, we were told that the ride would cost approximately 260 Swiss Francs. We asked the hotel to cancel our taxi reservation, and the concierge got really flustered, saying that we cannot and that the taxi is on its way. We ignored him and even the door man wasy quite uneasy when we told him that we found our own taxi. Just a warning, as this has never happened to us in other hotels in Geneva.... Read moreGenuine Expedia guest review
good location modern facilitiesGenuine Hotels.com guest review
"Wonderful 5 star hotel! Great gym!"
Enjoyed this hotel very much. We stayed at room no. 5576 which was very spacious and comfortable. Beautiful breakfast buffet and the gym and pool were one of the best. Would surely come back here!Genuine Expedia guest review
"Geneva on the lake"
Just an amazing experience,staff very helpful and location very good.very happy to recommend this hotelGenuine Expedia guest review
"Expensive but gorgeous"
Wonderful staff, very helpful. My wife broke her dental retainer the day we were leaving for Zermatt, the staff found her a dentist, made the appointment, and we were on our way within a couple hours, they were so wonderful. The hotel was beautiful and the location was great. The expense of the hotel and Geneva in general is a little shocking, but rate […] we got through Hotels.com was amazing. Way to go hotels.com! Read moreGenuine Hotels.com guest review
"Great hotel, but lacking in the service department"
The hotel was very nice, but service was definitely lacking. I had to request a bottle opener on 4 separate occasions, which should NOT be the case when dealing with a 5 star hotel. I even went to the front desk twice to request an opener.Genuine Expedia guest review
"A magnificent, classy hotel"
I stay there with my daughter, the swimming pool, unlike in many hotel, was large, beautiful and extremely clean. For american the rooms may look to be on the small side and simple for a 5 stars hotel. Service was perfect, the staff went out of his way each time we asked for something and human qualities are what we look for too when we travel.Genuine Hotels.com guest review
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