"Very Poor Customer Service"
01/03/2015 Paul H Cork, Ireland
Booked stay for 23-Jan, but when checking in it was pointed out that I had booked Hilton Munich City in error. At all times I accted this was my error, there were rooms available so I booked there and then, but Hilton Hotels refused point blank for any relief on the cancellation charge for the City Hotel. I wrote a glowing review of this hotel previously WHEN UNDER PREVIOUS MANAGEMENT (Kempinski). Hotel is still good, but 'the Hilton' treatment leaves a sour taste. I'll be making alternative arrangements in the future.
28/02/2015 FRQTRV USA
We had a very early flight out of MUC and decided to stay in this hotel at the airport. Couldn't be more conveniently located, walking distance to the terminals. In addition, you can walk to a much of sandwich places, fish and chips, burgers, if you do not want to spend the money at the hotel restaurant. Everything is just there, walking distance. The two minuses I see are the following: 1) The wifi is free in the lobby, but not in the rooms. For us for one short night it was not a big deal but for the price, it should be included in the rooms. 2) The windows don't open and it got very warm for us, and no a way to lower the temperatures as we would have liked. Yes there is a thermostat, but it really isn't the same as being able to open a window. We did not hear ANY airplane noise at all. Recommended. I will be returning if my trip calls for a night at/close to the airport.
"Perfect airport hotel"
28/02/2015 Lene T Salford Priors, United Kingdom
Amazing hotel directly connected to Munich Airport. We stayed one night and drove to our final destination in the mountains. Very easy to walk right out of hotel and across to rental car. Great central location. Beautiful rooms and great breakfast. Wish we could have stayed a bit longer!
"Perfect for my business trip in Munich"
27/02/2015 Daniel R
I needed a conveniently located hotel for a one night stay in Munich, this hotel was located in the airport terminal so fitted the bill perfectly. Helpful front desk staff allowed me to leave my bag before I was due to check in so I could visit the exhibition I was attending without needing to cart it around with me. Came back later in the day and collected my bag and checked in without any hassle. Room service for dinner was quickly delivered and was quite tasty to boot. All staff were helpful, polite and an asset to the hotel. Room was comfortable, clean, well sound proofed from the noise of the airport and I had a good nights sleep. Recommended for a short stay if you have early flights to catch or business in or around Munich. One thing I would like is a kettle and some tea/coffee in the room :-)
"Excellent Hotel at Munich Airport"
27/02/2015 Mucki W St. Thomas
If you have an early flight out or simply want to stay close to Munich Airport, this is the place. Room was great and quiet, Restaurant and bar on sight. Service was excellent, check in quick and friendly and in the morning a driver took me to the airport - all the way to check in - I had several bags and was travelling alone, so this was great and stress free. sooo much better than my trip the month before at Novotel at Munich airport.. This one is pricier, but considering the aggravation and Taxi fees I saved, I would recommend it hands-down. WiFi did not work and hopefully they will work on that.. Hilton just took over this hotel and will hopefully bring that up to speed
"Just an ok visit!"
23/02/2015 KingMarcus Boone, North Carolina
I have staid 1 night prior to my early transatlantic flight in this hotel! I thought the service was wonderful, but that hotel is in urgent need of an upgrade! Beds are extremely uncomfortable! WiFi wasn't working! The Pool/Sauna was ok! I think if Hilton puts a bit of $$$ in it could be a gem of the Hilton Hotels in Europe!
"Great location, very poor customer service and reduced quality"
22/02/2015 Lily099 Surrey
We stayed at the Hilton for two nights at the beginning and end of our skiing holiday in Austria. This will have been our 8th stay at this hotel, and what a shame that Hilton have taken over. We have always looked forward to our stay here and consider it a treat to start and end our annual skiing vacation. The positives first : Great location, clean and tidy. Quiet, comfortable, Now for the Negatives : it seems the quality and customer service has considerably reduced. Toiletries in the bathroom were not existent. Wi Fi non existent and when I enquired about this, was told that I was not a Hilton Club Member and so had to pay 6 euros per hour. Shocking. Customer service is non existent. Check in on both nights was efficient - the first night was fine, the second night was rude and cold, check out was better - however someone else's bar bill was on our bill. The gentleman did remove this. Customer service in the night flight bar - appalling. The bar man (Christian) took our order, then proceeded to take 3 other customers orders, served them first - assuming this is because they were German, and then took another 5 minutes to serve us with our drinks. Saw exactly the same thing happen to another English gentleman in the bar who also had to wait a long time to be served. It seems that unfortunately the quality and customer service at this hotel is now lacking and we will probably not stay here again. Hilton really need to read the reviews that their customers are putting on - stop cutting and pasting the same response - and actively look at how easy it would be to make this a high quality establishment again. Customer service is paramount.
"if this hotel was any closer to airport, it would be on the tarmac...."
20/02/2015 NYCHawaiian NYC
This hotel location is the best for early morning flights. We like how convienent it is to airport. However, it is a little pricey, because the breakfast it not included with every price point. But, you can always eat in the airport and there is a nice market near hotel.
"Great for a business trip and very helpful staff "
19/02/2015 TimBar505 London, United Kingdom
Stayed overnight at this hotel on a Thursday having flown into Munich that evening for an early meeting the next day. The hotel is literally right outside the terminal exit so you are out of the airport and relaxing in no time. My room was on the 4th floor and was quiet, clean, well maintained and very comfortable. I had dinner at the Charles Lindbergh restaurant and had some of the best pork chops I have ever eaten. All of the staff were really friendly and efficient, from reception to restaurant. It was my first time in Munich and I needed to get to the South of the city for my meeting by 10am the next day. The woman on Guest Services said that a cab would be about €140 return (!!!) and recommended the S-Bahn train and U-Bahn underground. It would take the same time as a cab (or maybe quicker in rush hour) and cost only €12 for a day ticket! Bargain!! The entrance to the S-Bahn is between Terminal 1 and 2 (2 minute walk from the hotel) and she helped me work out a route. You can buy the ticket from reception. The trip to and from the meeting was easy and (with a little help from Google maps and a few locals) I made my meeting with time to spare and got back to the airport for my flight in the afternoon. All in all I had a great experience and would recommend this hotel.
"Perfect location and very Comfortable."
18/02/2015 Goovster Preston, United Kingdom
Like has been said before it was the Kempinsky but Hilton have done a great job. Perhaps not the most modern of rooms but very good Service and everything you need and very comfortable. Surprisingly quiet considering in the middle of an Airport!! Breakfast usual great Hilton Quality! only negative was its not cheap but then thats to be expected of quality. apart from that spot on!
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