"luxury in the extreme"
wow! probably the best hotel in the worldGenuine Hotels.com guest review
"Wedding at the Top of The World"
A truly amazing hotel! Nothing was too much trouble, completely spotless and an huge breakfast choice. Would recommend it totally for all types of people. Would now love to go in the winter.Genuine Hotels.com guest review
"Top top service."
Absolutely spotless service. The chauffeurs were top. The breakfast is not to be missed.Genuine Expedia guest review
"Best Hotel Stay Ever"
This hotel sets the bar for excellent customer service. I have stayed at many high end 5 star hotels and this one blew me away. Beginning with the iconic setting a the foot of the St Moritz mountains, gorgeous lobby, restaurants, rooms & spa. Upon checkin the front desk rep walked me through the hotel & room and gave a tour. The room was amazing, private […] balcony, mountain views. Loved the big comfy bed & large armoire for storage. Bathroom was big but the shower was a little small. Was provided two international electric adapters for no deposit required, compared to 6 other hotels we stayed at during this trip all charged deposits for using adapters treating us like potential thieves. Free WiFi. The free breakfast was unbelievable, fresh juices such as watermelon, carrot, fresh preserves and fresh honey dripping right from the honeycomb, large selection of cheeses & breads. Vvisited the spa for my birthday and had a collegen face mask and foot massage which were heavenly. Ordered room service once, it was delicious down to the last detail. Only issue it's a bit of a walk to any shops or restaurants but there is a bus stop right by the hotel which takes you everywhere with the free travel card Kempinski gives it's guests. This hotel was the best hotel of our entire trip and I was so impressed by Kempinski that I actually looked through their book of hotels to see what other locations they are in so I can be sure to stay at Kempinski again next time. Highly recommend! Read moreGenuine Hotels.com guest review
My husband and I went to St. Moritz for a 3 day ski holiday. The Kempski was great. Very convenient: the shuttle will drop you/pick you up from the train station and the city center. The breakfast is great. The bar is really relaxed. The hotel is not stuffy at all, even though it's very high end. The spa gives very good massages. There is also a ski […] rental shop and ski school in the hotel, although it's more convenient to rent on the mountain if you are skiing in Corviglia and all of the ski schools will send instructors to the hotel to pick you up if you get private lessons. Read moreGenuine Hotels.com guest review
"Great spacious grand hotel at St. Moritz"
Great spacious grand hotel at the top of the Alps St. MoritzGenuine Expedia guest review
Great hotel. Great service. Rooms were very small which is common in Europe. Pricey but in line with other 5 star hotels in the area. Location was not central but the hotel had shuttle and car service which was conveniant.Genuine Hotels.com guest review
"Service is top notch"
5 star service all the way! The breakfast buffet was best I have seen in Switzerland. Only downfall was that its a bit of a hike to the town for shopping, dining and entertainment.Genuine Hotels.com guest review
Response by Kempinski Grand Hotel Des Bains Dear Guest, What a nice comment – what else can I answer, except: Thank you very much. We will continue like that, and hope to welcome you again soon. Yours sincerely, Carla Lopes Hotel Manager
"Best hotel staff ever, dated facilities"
I booked this hotel for a romantic getaway weekend. The hotel staff were among the best I have ever encountered; it's a large hotel and the receptionists & concierge remembered our names...and we were there for 1 night. The location of the hotel is stunning; beautiful views and a close walk to center of town in St. Moritz. Unfortunately, the hotel […] itself is incredibly dated; it's a grand old dame of a hotel that has been very inexpensively and poorly renovated. It looks like an average Marriott inside. This would be OK, but we paid $900 a night for a "junior suite" (a regular sized room in any average US hotel) so the value was just not there. Read moreGenuine Expedia guest review
"Excellent service and great food"
Amazing staff and very attentive service. We were greeted by the porter at the station and took us to the checked in counter where we were given an upgraded room. The hotel receptionist offered us champagne and showed us our room and explained everything else to us. The gym is fully equipped with all sorts of equipment and there is a separate room for […] stretching which is really nice. The pool is big and heated. view. The concierge was nice to arrange us to have dinner in the hotel restaurant when they were about to close. The meal was really good. Again, the restaurant staff was very attentive (They can even prepare gluten free meal if you have food allergies). Breakfast was amazingly huge with freshly squeeze juice to be ordered (inclusive in the breakfast). We were also given late check-out. They offered to take us to the station free of charge. The deluxe room is huge, bed is comfortable and a separate toilet with bathroom plus free wi-fi. We will definitely stay there again when we return to St Moritz. The service is really excellent and staff in the hotel is so attentive to the needs of their customers. We were made very special during our stay from checking in to checking out. We will recommend people who are visiting St Moritz to stay there. Read moreGenuine Hotels.com guest review
"Good five star hotel in a secondary location"
Good five star hotel in a not very centric locationGenuine Expedia guest review
"Perfect ski vacation"
We know St.Moritz very well from numerous previous visits, but this was the best hotel experience so far. Where to start? The staff goes out of their way to make you feel comfortable. The Spa was a great highlight after an exhausting day skiing. The breakfast offers a rich choice of dishes, though mostly Western ones. We particularly liked the selection […] of fresh juices which not every 5-star hotel offers. Bottom line: we will go back Read moreGenuine Hotels.com guest review
"Maravilhoso Hotel em St. Moritz"
Atendimento muito atencioso, boa localizacao, entreterimento completo, bela area de lazer e spa! Gostamos muito e voltariamos.Genuine Hotels.com guest review
部屋が明るく快適でした。また、レストランの夕食がとても上質で、美味しいコース料理を食べることが出来ました。 周辺の交通機関が無料で利用出来るカードを貰えたのもありがたかったです。 一日、ほぼ交通費が掛からずに観光出来ました。Genuine Expedia guest review
"excellent quality of services"
This hotel is definitely one of high quality hotel in the world. Especially it's breakfast was fine in it's variety of foods and the way of serving. But two star grade restaurant in this hotel was little bit disapointing during gourmet week because of failure on chef's miss-understanding on each characteristic taste of sea food materials. There were […] only broken harmony of sea foods . Nevertheless there I can found world's best butter and olive oil. In general it was my pleasure to stay in this hotel. Thanks for all staff of the hotel. Read moreGenuine Hotels.com guest review
Boa, alguns funcionários (portaria) muito bons, outros nem tanto.Genuine Hotels.com guest review
観光の為に６連泊（３部屋）した ５星クラスは間違いない（それ以上でも、それ以下ではない） 部屋は快適 トイレとバスは完全に分離されている 長期宿泊に対しては収納スペースも十分 正面玄関サイドの２階の部屋だったので眺望は前庭方向に開けているもののそれほど見ごたえのあるものではない 同じグレード（料金）でも部屋の広さ、備品等異なる（間取りが各部屋多少異なるため） 朝食は５星レベルで種類多い 団体客多く朝晩はロビーが混雑 ドアボーイ、コンセルジュ、レセプションの対応は概ね５星並み プール、サウナ（特に女性用）も充実で連泊者は楽しめる 夏の客層は短期宿泊の個人客、ツアー客（日本団体と中国語を話す団体）で、このようなリゾート型ホテルによくいる常連長期連泊者は見かけなかった バス停(ST.Moritz bad […] signalban)がホテルの正面路上で、便も多いので各方面に行くのに便利 無料インターネットのスピードは快適（ただし多少のパケット落ちは発生している模様） なお、このホテルだけではないが、宿泊者にはチェックアウト時まで無料利用できる鉄道カードを貸してもらえ、鉄道・バス等に自由に乗れる。特に高価なロープウェイやケーブルカーにも何回でも乗れるので大変重宝。 Read moreGenuine Hotels.com guest review
クールで電話して、ｻﾝﾓﾘｯﾂの駅まで迎えに来てもらいました。帰りも駅まで送ってもらい、大変助かりました。周辺は何もないので、バケーションで長期滞在するにはいいところです。Genuine Expedia guest review
"Tolles Hotel zum Skifahren mit Familien"
Eins der weltweit besten Grand Hotels. Super Lage, tolle Zimmer, sehr gutes Essen und super Service. Muss man einmal gebucht haben. Auch für Familien mit Kindern.Genuine Expedia guest review
- Ausgesprochen freundlicher und aufmerksamer Service! - 100m vom Lift! Das Dorf St. Moritz ist mit dem Auto 3min entfernt - Ski-Service im Haus - Für St. Moritz gutes Preis-Leistungs-Verhältnis - Zimmer sind ein bißchen hellhörigGenuine Expedia guest review
sehr kompetentes Personal! Schöner SPA, im Ganzen alles okGenuine Hotels.com guest review
Wunderschön - super Tage mit vollem Sonnenschein - schöne Umgebung um sich mit und ohne Skisport verweilen zu können.Genuine Hotels.com guest review
A bit pricey but very nice experience!Genuine Hotels.com guest review
当ホテルを拠点にサンモリッツ駅から鉄道で小旅行に出かける機会が多かったのですが、スタッフの方がホテルと提携しているBMW製高級車で気軽に駅まで送迎していただいたのには大変助かりました。Genuine Expedia guest review
"Professionell aber nicht herausragend"
Man erwartet mehr, wird aber bestens bedient. Der Anlage fehlt es an Identität, an Charme, an Glanz. Die Auslastung mit Autoclubs und sonstigen Events bringt sicher Geld in die Kasse, zieht aber auch ein Publikum an, das man in Hotels dieser Klasse eigentlich nicht erwartet.Genuine Hotels.com guest review
25/01/2015 donbosco676 Canton of Zurich, Switzerland
i like kempinsky hotels but this one is really great one of the best hotel in saint moritz i think this hotel is really superstar in saint moritz very clean luxury and service was great .....for me one of the best hotels...
19/01/2015 tkc333 Singapore, Singapore
we stay over in the junior suite from the 12-16 december2014.the staffs were very helpful and friendly.they chauffeur us around even to restaurants that were far away.the breakfast spread was the best i have seen.we hire sk instructor Micheala from Kempinski and she was great,very knowledgeable of the terrains and patient with giving instructions and showing techniques.My two kids enjoy the room so much that they have roomservices for their meals for the rest of their stay.On departure day the staff even help us to locate our platform and bring our three big luggages up onto the train.We will definitely make Kempinski st moritz our annual ski holiday resort.
19/01/2015 jarl d Stockholm County, Sweden
A fantastic hotel! Perfect for a weekend filled with skiing and having a great time with an old friend. The days started with a very complete breakfast with all you can ask for cooked to perfection and served by a big smile, followed by a day of skiing in great sloopes and then a glass of champagne in the lobby bar. Around 6 PM you are ready for an hour at the sauna area, many sauna versions to choose from, the best saunas I have ever seen and never crowded. After a dinner and a few drinks I slept like a baby. I will be back!
"Glamorous hotel but poor room"
07/01/2015 luxuryvoyage Switzerland
Over all a very good luxury hotel. Friendly and helpful staff, large spa with several sauna and relaxing rooms and a beautiful bar. Breakfast was one of the best we had in Switzerland with a huge buffet. The only big complain was our room (we had a resort room) which had only a small window and and felt cramped (room nr. 214). Resort rooms look very different on their website and much bigger. So choose your room carefully. It's a glamorous place and I can recommend the place although I prefer the luxury casual boutique hotel Giardino Mountain in St. Moritz Champfer.
"Beautiful white Christmas"
05/01/2015 Johan H
Stayed here over the Christmas period. Very friendly staff, nice atmosphere and not as crowded as some of the other hotels. Breakfast was great, could improve on the other food though. Casino was a bit understaffed had to wait some time for drinks, but heard the casino runs independantly from the hotel.
"Great hotel and incredibly friendly staff"
05/01/2015 Gianmaria P London, United Kingdom
The hotel is beautiful with great restaurants and spa. The staff is extremely helpful and nice. I suggest it to everyone wanting to spend some time in St Moritz. The hotel distance from the centre of town is roughly 20 mins by foot or a shirt car/ taxi ride.
"Gorgeous, Exceeded Expectations"
28/12/2014 Julie B United States
The Kempinski lived up to its hype -- it was truly a wonderful place to stay. From the lobby to the dining area to the room, everything was very well done. Our room was beautifully decorated, spacious, and had a fabulous shower and tub (which were great to have after a day of hiking!). We enjoyed dinner in the dining room, which was nice. While not the best meal of my life, it was certainly enjoyable and the service was good. Breakfast is also fine and offered plenty of options for us during our stay. This is just a beautiful hotel -- would happily stay here again and again.
"A good three days"
28/12/2014 Martin S Lugano, Switzerland
We stayed three nights over the Christmas period. Expensive, but worthwhile. Great food, and plenty of choice. But the main restaurant has 'boarding school' seating arrangements which makes intimate dinners a little unlikely. The dining room staff are most efficient and friendly--a plus vote for Alex and his team. We got poor advice about the 'free' photograph and were gazumped by a local outfit who we thought were the house photographers. The room staff were outstanding. It began to snow on our departure and driving down the Maloja Pass was interesting. A great break, all told. We shall go again.
24/11/2014 Justin G Houston, Texas
Stayed one night here in June - the staff was very friendly, professional and helpful. Room was amazing - actually the largest room I stayed in out of all my hotels in Switzerland. Ordered room service and it was quick and delicious. Breakfast was top notch. Would definitely stay again if I'm every in St. Moritz again.
16/09/2014 MicholeandBen Adelaide, Australia
We stayed at this truly grand hotel for two nights and wish we could have stayed longer! It definatley lives up to its name and we will be recommending it to anyone that listens. Our whole experience was amazing and photos do not do it justice. Every staff member that we came across was friendly, enthauastic, polite, knowledgable and helpful, and all spoke perfect English. We hired a rowing boat and went for a paddle on Lake St Moritz on advice from reception. The views were amazing and romantic. At breakfast on our second morning we were asked what our plans were for the day and when we said that we wanted to see snow (in summer), restaurant staff recommended Diavolezza. It was perfect! Our room on the fourth floor was spacious, luxurious and comfortable with a balcony and a view of the valley. Quiet at night and perfect in the evenings with the windows open watching the sun set or fog come in, and hearing the cow bells ringing in the distance. We ate in the restaurant for dinner, had room service and the 'best buffet breakfast' in Switzerland and it was delicious. The spa facilities were excellent, and upon returning from dinner we found our room had been 'made up' for bedtime, a lovely touch. We cant wait to go back one winter for another amazing experience!
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