"You can tell it is a Kempinski"
Excellent Service, which I only rarely experience in even more expensive hotels. Good food and fast Internet connection. Room was rather small, but quite. Hermitage is very close and the view out of the restaurant is astonishing. I will be back soon! Die Angestellten sprechen auch Deutsch.Genuine Hotels.com guest review
"Great location, nice rooms, disappointing staff"
Nice location, nice interior, comfortable room (junior suite). Checkin v good - wife arrived v early but they checked her in anyway. Door staff, concierge and 'lady in red' entertainment/bookings adviser v good. Rooftop restaurant quite nice, though a bit chilly/windy. Blankets provided. Breakfast extremely disappointing. Probably the worst staff I've […] ever experienced. No one to greet you. No one offered coffee, or asked if we wanted anything from menu. Slow service. Disgraceful for a place of this type. Lobby bar much better. Great service. Food/drink here expensive. Maybe 3x the price you'd pay in cafés nearby. This is not our first visit to St. P or Russia (my wife is Russian). Read moreGenuine Expedia guest review
"Top notch service"
Very clean, excellent customer services and awesome breakfast!Genuine Hotels.com guest review
"Wonderful hotel in stunningly beautiful city"
Very centrally located, excellent facilities, attentive, friendly staff.Genuine Expedia guest review
Overall a superb hotel (at a price). Service and location are unbeatable. Everything is top quality from hotel finish to food. The only negatives were the failure to fumigate the bathroom after being smoked in. (It was a non-smoking room), and the bar/restaurant prices which are double those of UK 5 star hotels.Genuine Expedia guest review
"Great Location. Good value for money."
the heat in my room wasnt strong enough. but the hotel staff tried really hard to fix it.Genuine Hotels.com guest review
"frontdesk was slow and unhelpful"
the hotel itself is nice but the service was definitely not the best, totally needs a better front desk managementGenuine Expedia guest review
Unforgettable warmth, helpfulness and professionalism from the entire hotel staff. Unbelievable magic from the Concierge Team in obtaining impossible-to-find tickets to the Balket and Opera during the Holiday Season. Excellent 24-Hour Room Service at below average prices. Breakfast service as indulgent or as efficient as you need it to be.Genuine Expedia guest review
Response by Kempinski Hotel Moika 22 Dear Guest, Thank you very much for taking time and sharing with us your warm review! We are truly delighted that our service met your expectations and made your stay with us a pleasant one. Any time you are in St. Petersburg we would be happy to see you as our guest! Sincerely, Hotel Management
Nice pleasant stay, excellent service, best breakfast. But we've missed opportunity to make tea in the rooms, as no kettle found (usually tea/coffee exists in every hotel we visited before).Genuine Hotels.com guest review
Response by Kempinski Hotel Moika 22 Dear Valeri, We appreciate your comment and are pleased to hear that you enjoyed our breakfast, as well as our service which we strive to maintain at the top level. We hope, when you stay with us next time and would like to have a tea in your room, you might use Room Service which is available 24 hours or ask for the kettle which we always provide to the guests upon their request. We are looking forward to welcoming you back to our hotel! Sincerely, Hotel Management
"Too small rooms, inconvenient stairs inside room"
The rooms have a silly layout where you Need to walk down 5 steps to reach the wardrobe & bathroom. Desk & night tables too clustered with lights & objectsGenuine Expedia guest review
"Great hotel, excellent location"
This is a hotel which I would definitely visit again. Very close to key historical sites and nice rooms (heated floors and towel warmers in the bathroom are a nice touch). If I had any complaints, I'd say the room they gave us was a bit small. I suggest asking for one of their larger rooms.Genuine Hotels.com guest review
Good hotel although somewhat outdated. Great breakfast buffet.Genuine Hotels.com guest review
Excellent services. My whole family love it.Genuine Hotels.com guest review
"Close to everything!"
Staff was helpful and the location is prime! The hotel is within walking distance to all the major sites and close to boat tours. It was very clean and comfortable enough. The rooms could use a little updating, but they are still nice. The service was good, not great. Some off the staff could be a bit rude with the exception of the front desk... they […] were very attentive and nice. Overall I would stay here again if I am in the area. Read moreGenuine Hotels.com guest review
"Good location, some rough staff."
Nothing good to write about. The hotel is at the best location of the city. The great name of Kempinski is a magnet. The particular staff I met was rough and I wish my first stay in a Kempinski property were better. I stayed more than 1/3 of the past year in hotels and yet this was my first ever stay in Kempinski. I would love to stay at other Kempinski […] hotels to see if this is unique. The trainees are much friendlier while the senior staff (at least appearing senior) are cool. Read moreGenuine Expedia guest review
Response by Kempinski Hotel Moika 22 Dear Anonymous, Thank you for taking your time and sharing your experiences about the stay at Kempinski Hotel Moika 22. It's only through the comments of our guests we do have an opportunity of constant improvement of our services ensuring a unique experience for our guests. It's greatly concerns us that we weren't able to meet your expectations during your stay and we would like to sincerely appologise for this. We would be happy to welcome you back to our hotel during your next visit to St. Petersburg and have another opportunity of delivering the memorable experience.
The location is superb, close to Hermitage, Isaac's Catheral, and the Spilled Church. The breakfast is sumptuous and offers a great variety of choices of hot dishes. Front desk, concierge, and bell boy services are spotless. The only complaint is the smell of tap water, which is quite aweful, and we found the same type of smell of tap water in other […] hotel, guess this is the general problem in St Petersburg. The hotel is fully aware of this situation, and provides ample supply of bottled water, a kind gesture to combat the water problem. All in all, a very nice and reasonably priced hotel, and I would recommend to anyone who travels in St Petersburg Read moreGenuine Hotels.com guest review
"The S. Petersburg best hotel for age people!"
It's all near. Just in walkeer distance from Hermitage!Genuine Expedia guest review
"Great centrally located hotel"
Very nice hotel. Attentive staff and clean room. A two minute walk from the Hermitage, which is a great bonus.Genuine Hotels.com guest review
"One of the best Hotel I have ever stayed in"
Everything was excellent. The staff are extremely friendly. Sure will stay again at this hotel if we are back to St Peter burgGenuine Expedia guest review
"Excellent Hotel close to the Palace Square"
From the minute we arrived at this Hotel we had a wonderful experience. The staff could not have been nicer!Genuine Expedia guest review
Excellent Hotel : Service , Location , Room everything ExcellentGenuine Hotels.com guest review
"Great location adjacent to the Hermitage"
Great location to tour all the must see sights of St. Pete. Excellent staff and hotel facilities. Great breakfasts and clean rooms. Management handled a difficult problem quickly and above guest expectation. Would recommend the hotel to friends and family without conditions.Genuine Expedia guest review
"Perfect place to be in St. Petersburg"
With the Hermitage across the street and great amenities, this was the perfect place to stay in the city center.Genuine Expedia guest review
great staff, very refined facilities, good location.Genuine Expedia guest review
"best location and helpful staff"
Great hotel with all commodities. Very helpful staff. Wonderful terrace restaurant with views on the Palace. We enjoyed every moment of our stayGenuine Expedia guest review
Room too small while overpriced. One would expect a descent room in terms of size for Euro 500 per night. Moreover during our departure we've asked the concierge to call for a taxi. Concierge told us that the taxi would be there in 15 minutes. 35 minutes later when I asked the concierge where is our taxi they had no idea. We had to get one of the Mercedes […] taxis outside the hotel who asked us at the airport double the price of a normal taxi. Hotel did not even had the decency to offer the airport transfer at the normal taxi rate since it was their mistake that the taxi they called never came. Towels, bathrobe, slippers missing when we needed them so we had to call 3 times the reception since no one else speaks English in order to get what was missing. Read moreGenuine Expedia guest review
"Good hotel for sightseeing"
Everything was fine though the trainee showing us the rooms was "irritatingly naive"Genuine Expedia guest review
"A wonderful place to stay in St. Petersburg"
I travel a lot and stay in many 5* hotels atleast once a month. I used to live in Leningrad 22 years ago. I am very picky about the hotels to stay - I chose Kempinsky this time because of the brand reputation and the location of the hotel. The location - You basically 100 yard away from the Hermitage, steps away from Pushkin museum - everything central […] and very close. The service at the hotel - impeccable. I am Russian (was born in Soviet union) and have worst expection from Russian service establishments. But this hotel really impressed me by the helpful and courteous staff. Any problem/issue I had - they tried to address it - not to dismiss it. The food - the breakfast was a signature of the hotel. I have stayed in many London and NY 5 stars - I never had this kind of buffet breakfast. Great choice of food and excellent service. I liked the HIgh Tea service at the lobby. The Bellevue restaurant on the 9th floor was very good but too pricy even for my London standards. The only warning is that taxi service at the hotel is very expensive and it make sense to skip using services provided by the hotel considering that it is fairly easy to order a cab by a phone call to a cab company. Read moreGenuine Expedia guest review
"very good hotel"
excellent location, very friendly and helpful staff, very good seclection for breakfast, the room was a bit small, the bedding is not good enoughGenuine Expedia guest review
"Best spb hotel yet"
perfect stuff, many antiqes, great breakfast, lovely place!!!Genuine Expedia guest review
Et rigtigt dejligt, topprofessionelt serviceminded hotel med fokus på gæsternes velbehag.Genuine Hotels.com guest review
Excellent location and good staffGenuine Hotels.com guest review
Un séjour en tout point remarquable, la réception dès notre arrivée a été très agréable . L' accueil du personne et la qualité des prestations luxueuses vous laissent un souvenir extraordinaire.De plus,l' hotel est parfaitement situé , proche des sites remarquables à visiter.Genuine Hotels.com guest review
tolle Stadt gerade im winter. kaum Touristen in der Eremitage oder im katarinenpalast.Genuine Expedia guest review
まずドアマンの方が良かったです。 ホテルの雰囲気も良かったし、お部屋も気に入りました。 朝食も美味しかった。 エルミタージュ美術館に行く人はとても近いので便利です。 スタッフも皆さん親切でしたが、コンシェルジュにチケットを頼み、いつまでに受け取れるかと聞いてその時間にチェックアウトしたつもりが、チケットの入場時間になっていて結局使えなかったので、そこだけが残念。Genuine Hotels.com guest review
Hotel remarquable, confortable des chambres au spa et personnel sérieux. Je le recommandeGenuine Expedia guest review
"네바강 야경과 다리 열리는것을 구경하고 걸어갈 수 있는호텔"
깔끔하고 편안한 호텔에요. 궁전광장 바로 옆에 위치해서 에르미따쥐나 네바강 야경 구경하기에 좋아요. 시설과 서비스는 좋은데 조식은 약간 아쉽네요. 빵의 종류는 다양하고 맛있으나그 외 요리는 그다지...Genuine Hotels.com guest review
"San Pietroburgo per l'ultimo giorno dell'anno"
Città imperiale, bella (per quanto riguarda il centro storico), ma fredda e con luce ridotta (anche se questa è un optional per gran parte dell'anno). Hermitage sublime, chiese e cattedrali molto belle e decorate, teatro dell'opera incantevole e tant'altro ...Genuine Expedia guest review
"Henkilökunta. Mielyttävää ja avuliasta,"
Loistava hotelli, hyvällä paikalla. Arvosana oikein hyväGenuine Hotels.com guest review
"не все в отеле хорошо"
Отель "Кемпински Мойка 22" всегда производил хорошее впечатление. Уборка, сервис на высоком уровне. Улучшилась доставка вещей в номер, в прошлом году при заселении было предложено самостоятельно доставлять чемоданы в номер. Несколько беднее выглядел "шведский стол" на завтраке. Как серьезный недостаток, отмечаю проведение публичных мероприятий в фойе […] отеля в вечернее время: 12 декабря мероприятие проводилось до часу ночи, музыка гремела не давая возможности отдыхать в номере; 13 декабря все повторилось, вынужден был обратиться на ресепшен. Ничего предпринято не было. Администрация пыталась компенсировать данные неудобства шампанским и фруктами. При следующем посещении С-Петербурга буду смотреть возможность поселения в других отелях. Read moreGenuine Hotels.com guest review
Förgyll en vistelse i St Petersburg med att bo på Kempinsky hotel. Nära heremitaget och Ryska museet. Ett stenkast från nevskij Prospekt. Champagne till frukost och levande musik i Lobbyn. Oförglömligt!Genuine Hotels.com guest review
Hotel splendide, extrêmement bien situé (à 2 pas de l'Ermitage), au calme, au bord de la Moïka et à 5 min à pieds de la perspective Nevski. Le personnel est aux petits soins, presque trop. Rien à dire de plus. Je retournerai dans cette Hotel si l'occasion se représente. Petit bémol sur le petit déjeuner fabuleux mais non inclus et très cher.Genuine Expedia guest review
"Fantastisk hotel, med gæsten i centrum."
vi har haft en fantastisk miniferie hvor vi fik set lidt af Skt. Petersborg. Vi er en familie på 5. Lige fra modtagelsen, følte vi os utrolig velkommen. fantastisk service, fantastik mad og utrolige sød og venlig betjening. Vi kan kun anbefale Kempinski. Mange hilsner familien Nørgaard.Genuine Hotels.com guest review
"Perfekte Lage für Städtetrip"
Insgesamt waren wir sehr zufrieden mit unserem Aufenthalt. Das Personal war äußerst aufmerksam und sehr freundlich. Die Lage des Hotels ist perfekt und sehr zentral.Die Zimmer und Bad waren sehr sauber allerdings für ein Hotel dieser Kategorie etwas zu klein. Der Fernseher sollte etwas moderner und größer sein.Genuine Hotels.com guest review
"Jeden Cent wert"
Wunderschönes Hotel in bester und ruhiger Lage. Der Service ist unübertreffbar. Jederzeit wieder!Genuine Expedia guest review
Отель расположен в 1 минуте ходьбы от Дворцовой площади, что позволяет посетить многие интересные места Санкт-Петербурга, не затрачивая много времени на транспорт.В отеле тихо, уютно. На завтраке представлен широкий ассортимент блюд, внимательный, доброжелательный персонал. В течение дня в отеле звучит живая музыка. В пятницу, субботу и воскресенье […] в баре проходят музыкальные вечера. В отеле есть панорамный ресторан на 9 этаже. Останавливались в номере Делюкс, в номере нас ожидал комплимент от отеля, что весьма приятно. Номер просторный, чистый, вид на внутренний дворик. "-" - отсутствие биде. В целом, отель оставил очень хорошее впечатление. Read moreGenuine Hotels.com guest review
"Accogliente e tranquillo"
Hotel situato a due passi dai luoghi di interesse principali. Colazione di alta qualita', personale molto attento e disponibile, camera molto pulita e isolata acusticamente. Uniche osservazioni, letto matrimoniale composto da due letti singoli affiancati, in ogni caso comodi, impianto di condizionamento un po' rumoroso, bagno provvisto di vasca anziche' […] doccia. Read moreGenuine Hotels.com guest review
"Top Hotel nahe der Eremitage"
Ich war zum wiederholten Mal in diesem Hotel und wie immer sehr zufrieden, das Hotel im prunkvollen Stil des alten Russlands trägt einen gewissen Charme. Die Zimmer sind komfortabel mit allen Annehmlichkeiten, WiFi in guter Qualität und kostenlos. Imposant das Frühstücksbuffet incl. rotem Kaviar und Ruinart Champagner.Genuine Hotels.com guest review
사우나가 좋습니다.Genuine Hotels.com guest review
"Elegante albergo in posizione centrale"
L'albergo si trova in una posizione ottima per la visita della città, a pochi metri dall'Ermitage. Il personale è gentile ed estremamente disponibile. Colazione da sogno, buffet con ampia scelta di frutta, pane, salumi, dolci e molto altro, il tutto sempre freschissimo, e con la possibilità di ordinare piatti caldi (compresi). Le stanze sono abbastanza […] piccole, in particolare la mia singola di tipo "business" al terzo piano affacciata sul cortile interno aveva poca luce e mi dava un lieve senso di oppressione. Comunque pulitissime e con servizio due volte al giorno. Molto graditi dettagli quali il cesto di frutta e i cioccolatini all'arrivo e il cesto con un uovo di cioccolato il giorno di Pasqua. Read moreGenuine Expedia guest review
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