Everything was perfect !!Nikola at the ski room was very helpfull guy !Genuine Hotels.com guest review
"Best in Bansko"
Great location - next to the ski lift, extensive facilities (would benefit from some upgrades soon but still OK) and great staff. Atanassios (the manager) is running a tight ship and one can feel the difference ever since he took over a couple of years ago. Would only consider staying at Kempi if in Bansko.Genuine Expedia guest review
"Amazing hotel to stay"
Great location, service, room, food, facilities, and view - well worth the price!Genuine Hotels.com guest review
Went there for family vacation. Great service, Friendly hotel staff, spacious comfy room. There is ski lift just behind hotel and a restaurant just opposite. Overall it was pleasant experience. Will recommend to everyone.Genuine Hotels.com guest review
Fantastic hotel, we staied for weekend. The food was excellent in the Italian restaurant. The staff in the hotel was very friendly. The hotel is in great location. Our room was with mountaun view, fantastic. Strongly recommend this hotel.Genuine Expedia guest review
""5" Star Skiing"
Its a lovely hotel but its not a 5 star hotel. Unfortunately you hear other room doors opening and slamming all the time and its very loud out in the halls and in the other rooms. The spa was truly out of this world and its almost worth a visit just for that, breakfasts were good.Genuine Expedia guest review
"Bansko Ski Break"
If an inexpensive ski holiday is what you are after look no further than Bansko. As for accommodation, there is no better place to stay than the Kempinski Grand Arena. Which sits directly opposite the main gondola to ascend the mountain. The hotel on the whole was excellent with large rooms and extensive facilities, including Hamman Steam room and heated […] outdoor pool which is open all year round. I have very few critiscms, but to be constructive I feel the spa areas could be cleaned more often and more thoroughly. Bed linen was spotlessly clean but the bed was untidy after being made and the pillows where poor. Reception seemed to refer every question we had to guests services, who were very helpful. Worthy of a mention is the hotel's boot room and the very helpful chap that looked after us every day (who's name escapes me). We we in Bansko at the end of the season and as a result it was quieter. We experienced no queues, food at the local restaurants was very good and excellent value. We had a feast with two bottles of superb Bulgarian wine for four people and it came to just £90. one thing which may bother some, is the shear number of table dancing bars. Because there presence is so overtly advertised, you may feel like you are wandering through the red light district of Amsterdam. While I was not offended in any way, Bansko should consider toning down the strip bar signage if they would like to attract more families with children. Read moreGenuine Hotels.com guest review
"great weekend getaway"
Absolutely great. Everything was wonderful.Genuine Hotels.com guest review
"Kempinski a name of luxury"
Fantastic hotel with an excellent spa center! Rooms were fantastic staff very polite everybody speak English! Piano bar ( they even let you sing :) ) I strongly recommend this hotels to couples and families. Second time I ve been there and surely I ll be back sometime in the near future!!!Genuine Hotels.com guest review
we payed for appartment for 3 people , what we got was room with 1 double bed and one extra bed i am not coming back thereGenuine Hotels.com guest review
"The.best hotel in Bansko"
This was the third time we have stayed in this hotel and hopefully it will not be the last! It is very close to the ski gondola and about a 10 - 15 minute walk from the town centre. The staff are very welcoming and the rooms are spotless and comfortable. There are towelling robes provided so that you can wander down to the excellent spa and swimming […] pools. The buffet breakfast was to die for!! Go on, treat yourself!! Read moreGenuine Expedia guest review
"5* luxury at a very good price"
We stayed for one night in the Kempinski Grand Hotel in Bansko. The service and location were excellent. It is right next to the ski lift and has excellent spa facilities. We stayed off season so the price was extremely competitive.Genuine Hotels.com guest review
"good hotel close to the ski gondola"
In general hotel has a very good position and it is good organized , but the main function sleeping comfort is far away from good. First of all the room isolation it is so bad that You can hear from all rooms around the shower, walking, TV set, toilet, ... What was worst on Friday and Saturday evenings the "Piano bar" two flours below our room was working […] as a disco from 23 to 03 o'clock and we can not sleep with ear plugs also. I ask reception but they can not do nothing. I have been in other Kempinski hotels more than 10 times and never have such an experience. Read moreGenuine Expedia guest review
"Great value, great stuff"
The reception stuff are great, the facilities are greatGenuine Expedia guest review
i cannot tell anything bad about the hotelGenuine Hotels.com guest review
Good location right next to the gondola ski lift and a 15 minute walk to the centre. Outstanding service and very polite staff, excellent cuisine. Quality internet. Nice value off season.Genuine Hotels.com guest review
"Great Hotel and Staff"
I attended a destination wedding in Bansko and stayed at the Kempinski hotel. Beautiful location and amenities. Staff was exceptionally pleasant. We had an early morning flight from Sofia before the hotel served breakfast. Without asking, the staff prepared a free packed breakfast for the car ride to the airport. Above and beyond service.Genuine Expedia guest review
it is very good located, very good quality of services , Bansko and all mountain region is very beautiful , there is a gondola with an amazing route , mountain Vihren is a test for climbing so visit Kempinski at Bansko and mark 10 for Bulgaria and KempinskiGenuine Hotels.com guest review
Nice hotel. The surroundings hoewever, no snow in summertime, are à little depressing because of bad infrastrucure etc. Breakfast is real fine. Service; 5 star level too. We really can recommend this hotel when visiting Bansko.Genuine Hotels.com guest review
"Good value off season"
Although not at the level of other Kempinski hotels, the overall value at off season rates was good.Genuine Hotels.com guest review
"Excellent hotel in Bansko"
Except from ski not so interesting areaGenuine Hotels.com guest review
"Excellent for ski"
Bansko is only for ski and kempinski is the place to stayGenuine Hotels.com guest review
Супер!Genuine Hotels.com guest review
"Уютный отель, комфортный"
Респектабельный, комфортныйGenuine Hotels.com guest review
"Tolles 5 Sterne Hotel"
Dieses 5 Sterne Hotel kann man nur empfehlen. Tolles Frühstücksbüffet, aufmerksames und freundliches Servicepersonal zeichnen dieses Hotel aus. Ansprechende Poole und schöne Saunalandschaft. Idealer Ausgangspunkt für Wanderurlauber, die Gondelbahn ist unmittelbar neben dem Hotel.Genuine Expedia guest review
別の地でKempinskiには何度か宿泊したが、全て快適で会った（料金はそれなりに安価とは言えないが）。今回も期待に沿うものであった。 街の中心部からはやや離れているが、散歩がてらと思えば十分に徒歩圏内。 Winter sports 目的の場合にはropewayに隣接しているので理想的。 駐車料金無料。Genuine Hotels.com guest review
"διπλα στο χιονοδρομικο κεντρο"
πολυ καλη αλλα χρειαζεται σοβαρη βελτιωση το φαγητοGenuine Hotels.com guest review
"Can do better"
Perfect location, great mountain view, good spa facilities, OK breakfast. Could do better on maintainance, spa hygiene (obviously could not manage the sometimes overwhelming number of visitors, especially families with small children).Genuine Hotels.com guest review
"hôtel 5 étoiles???"
Pour les standards bulgares peut-être pouvons-nous classer cet hôtel dans les 5 étoiles mais pas pour nos standards à nous qui avons voyagé à travers le monde. Il manque de raffinement, d'élégance et d'impeccabilité pour pouvoir mériter cette cote. Nous avons apprécié notre séjour sans avoir été enchantés. Les prix sont BEAUCOUP trop élevés pour l'offre. En […] revanche, l'hôtel est bien situé pour accéder rapidement aux pistes de ski. Read moreGenuine Hotels.com guest review
Mukava hotelli hyvällä palvelulla ja mukavuuksilla. Saapuessamme vastaanoton virkailija (nainen) esitteli hotellin ja otti meidät vastaan todella hyvin. Huone tilava ja näköala vuorille rentouttava,täysi aamiainen kaikilla höysteillä. Kylpylä ja hoidot hyvät sisältäen Suomalaisen Saunan!Genuine Hotels.com guest review
29/09/2014 Yordanka123 Sofia, Bulgaria
Location, rooms, spa, pools, restaurants, service, cleanliness - еverything is perfect! Оne of the best five star hotels in Bulgaria. In this hotel you feel special! Me and my family spend a wonderful weekend.This is more than a good hotel, it is exceptional!
25/09/2014 Diana B
The best hotel in Bansko area! The rooms are big and very nice decorated with a typical mountain style. The SPA center is perferct - I love it! The indoor pool is warm and clean. The only thing that I did not like is that there isn't any children area in any of the pools (indoor/outdoor) and it was hard for me to and my little son (2.5 y.o.).
"The best hotel in Bansko"
23/09/2014 RadostinaDimitrova Sofia Region, Bulgaria
I absolutely loved everything in this hotel. Totally deserves the 5 stars. The SPA was lovely, although not that big. The pools are very warm and clean. There are plently of places to relax, even when the hotel is fully booked. The food is amazing, the service is over the top.
"Highest quality - from grounds to staff"
15/09/2014 jkpBelleair Golden, Colorado
Just spent 3 wonderful nights in the great hotel. It is our second stay and I booked two nights using an email special offer, we were given two junior suites overlooking the mountains. After the second night I asked for one additional night fully expecting to pay a higher rate but was pleasantly surprised that my special rate was continued. But this hotel would be great at triple the price. From the staff to the pool & spa, the rooms, the restaurants, all earn their 5 star rating. I cannot praise the fine hotel enough! Every staff member from housekeeping to the manager are great. All very well trained to seeing their client's needs. My only regret for this fine hotel is that it is a long way from my home town in Golden, CO USA and there are no Kempinski hotels anywhere in the USA.
"It is just excellent,the best mountain hotel in Bulgaria,and maybe not only mountain"
12/09/2014 VanesaPlovdiv Plovdiv
Well,if this hotel was in Switzerland,it would cost 1000 euro/night. Everything is great,but what makes it really my favorite is the design of the rooms,restaurants,lobbies.The exquisitely used wood creates such pleasant atmosphere.It is hard to explain- it is luxurious and yet cosy. Service is impeccable. You should try the Come Prima Restaurant and especially the dessert with passion fruit- their special.I dream of it- so good. And of course if you are into winter sports it is practically next to the ski run.
"Quality vacation and high standards"
01/09/2014 VessiD Sofia
We stayed at Kempinski Hotel Grand Arena in August with our 10 months old daughter and another couple - some friends of ours. Even though we booked a special offer on the internet, everything was as stated in the package and even more than we expected. From the moment we arrived we were warmly welcomed and taken care of. The service was excellent(from the piccolo to the maids and front desk), the food was really tasty and various, the pools/spa area was very well maintained. We stayed at a junior apartment and it was really huge with a nice view to the mountains. We had our room daily cleaned and the towels and sheets were changed every day (thought we stayed only for 2 nights!). Breakfast was delicious and even though at first sight it looked like the area it occupied was just a small part of the restaurant, when you went to choose what to have, you realized there was more then you could see at once. Fresh omelets and pancakes were made in front of you, you could prepare your own tea with the taste you want or you could squeeze some oranges/grapefruits to accompany your breakfast with a fresh juice.In the meantime the waiters would bring your coffee, latte or whatever you have ordered. Great choice of cheese, fruit, the finest salami/hams etc...really 5* breakfast! We had a great, relaxing short vacation and even our daughter seem to be quite happy! I would definitely recommend the hotel to our friends and we would go back to Kempinski Hotel Grand Arena with pleasure.
"Name of the game - Comfortable & Elegance"
26/08/2014 Yehuda F F Caesarea, Israel
Writing about "Kempinski" is unnecessary. There are already plenty of reviews and praise regarding this chain, one more or one less, would not make any difference. I am writing this review as appreciation and gratitude to the hotel staff !! I had never met such a heartwarming staff all over the world. 55 years of experience, slept in thousands of hotels, most of them four or five stars all over the world - and I should admit: never met such behavior and dedication from the employees like in this hotel in Bansko. The hotel itself is elegant and comfortable. spacious rustic style rooms, elegant lobby, chef restaurants, big garden with 3-4 pools and tennis yard and the price? pricing is very affordable. There are lots of activity options, for inside or outside:- Ski, Hiking, Biking, Gym, Tours, Spas and more. Don`t miss it.
23/08/2014 Mikkel T København, Danmark
Just next to the mountains with a great view. You get it all. Nice large clean rooms. Super restaurants. Best service ever. I was here for mountain biking and they have descent Specialized 29" you can borrow for free. And all of that.... at a really fair price
21/08/2014 travelwander35 Bulgaria
This trip was for Family over from UK Four nights Stay Two Deluxe doubles mountain view. Wonderful hotel all of us enjoyed so much so our Son in law and Daughter want to go back in the winter and next summer. Rooms well equipped very comfortable and clean room service and turn down service very good. Spa facilities pools and grounds excellent. All staff lovely helpful and caring. Breakfast as always in Kemplinski hotels excellent everything you would expect from a hotel of this stature. One slight problem large group of young people checked in on the last day we where staying they where rude obnoxious and intimidating around the pools and spa at night they where very drunk causing a lot of disturbance into the early hours of the morning. I was assured by the reception staff the matter would be addressed however as we left that morning I do not know. A minor matter but upsetting.
"Thoroughly relaxed and spoilt"
19/08/2014 Melly C Kardzhali, Bulgaria
We stayed here while visiting the jazz festival and I've nothing but high praise for this hotel. Staff treated us expertly and everything was peaceful even though the hotel was full. Plenty of space around the 3 pools and the spa area was very relaxing with beautiful scents in the sauna rooms. Outdoor pools were big enough to swim in but the indoor pool was usually empty. Also the jacuzzi's are the most powerful I have experienced. Everything was clean and the rooms big and luxurious. Really felt like I should have paid a lot more to stay in this classy hotel. The breakfasts were the best we've seen in Bulgaria - every type catered for, from full fried including baked beans and hash browns, to wide variety of continental options. Omelettes and pancakes made in front of you to your choice of ingredients, a huge choice of muesli, yogurts, fruit, jams, honey, croissants and many kinds of bread, even gluten free! Wide selection of teas and good coffee too. I had a different breakfast everyday but after 5 days I still hadn't tried everything!
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )