Everything was perfect !!Nikola at the ski room was very helpfull guy !Genuine Hotels.com guest review
"Best in Bansko"
Great location - next to the ski lift, extensive facilities (would benefit from some upgrades soon but still OK) and great staff. Atanassios (the manager) is running a tight ship and one can feel the difference ever since he took over a couple of years ago. Would only consider staying at Kempi if in Bansko.Genuine Expedia guest review
"Amazing hotel to stay"
Great location, service, room, food, facilities, and view - well worth the price!Genuine Hotels.com guest review
Went there for family vacation. Great service, Friendly hotel staff, spacious comfy room. There is ski lift just behind hotel and a restaurant just opposite. Overall it was pleasant experience. Will recommend to everyone.Genuine Hotels.com guest review
Fantastic hotel, we staied for weekend. The food was excellent in the Italian restaurant. The staff in the hotel was very friendly. The hotel is in great location. Our room was with mountaun view, fantastic. Strongly recommend this hotel.Genuine Expedia guest review
""5" Star Skiing"
Its a lovely hotel but its not a 5 star hotel. Unfortunately you hear other room doors opening and slamming all the time and its very loud out in the halls and in the other rooms. The spa was truly out of this world and its almost worth a visit just for that, breakfasts were good.Genuine Expedia guest review
"Bansko Ski Break"
If an inexpensive ski holiday is what you are after look no further than Bansko. As for accommodation, there is no better place to stay than the Kempinski Grand Arena. Which sits directly opposite the main gondola to ascend the mountain. The hotel on the whole was excellent with large rooms and extensive facilities, including Hamman Steam room and heated […] outdoor pool which is open all year round. I have very few critiscms, but to be constructive I feel the spa areas could be cleaned more often and more thoroughly. Bed linen was spotlessly clean but the bed was untidy after being made and the pillows where poor. Reception seemed to refer every question we had to guests services, who were very helpful. Worthy of a mention is the hotel's boot room and the very helpful chap that looked after us every day (who's name escapes me). We we in Bansko at the end of the season and as a result it was quieter. We experienced no queues, food at the local restaurants was very good and excellent value. We had a feast with two bottles of superb Bulgarian wine for four people and it came to just £90. one thing which may bother some, is the shear number of table dancing bars. Because there presence is so overtly advertised, you may feel like you are wandering through the red light district of Amsterdam. While I was not offended in any way, Bansko should consider toning down the strip bar signage if they would like to attract more families with children. Read moreGenuine Hotels.com guest review
"great weekend getaway"
Absolutely great. Everything was wonderful.Genuine Hotels.com guest review
"Kempinski a name of luxury"
Fantastic hotel with an excellent spa center! Rooms were fantastic staff very polite everybody speak English! Piano bar ( they even let you sing :) ) I strongly recommend this hotels to couples and families. Second time I ve been there and surely I ll be back sometime in the near future!!!Genuine Hotels.com guest review
"good hotel close to the ski gondola"
In general hotel has a very good position and it is good organized , but the main function sleeping comfort is far away from good. First of all the room isolation it is so bad that You can hear from all rooms around the shower, walking, TV set, toilet, ... What was worst on Friday and Saturday evenings the "Piano bar" two flours below our room was working […] as a disco from 23 to 03 o'clock and we can not sleep with ear plugs also. I ask reception but they can not do nothing. I have been in other Kempinski hotels more than 10 times and never have such an experience. Read moreGenuine Expedia guest review
"Great value, great stuff"
The reception stuff are great, the facilities are greatGenuine Expedia guest review
i cannot tell anything bad about the hotelGenuine Hotels.com guest review
Good location right next to the gondola ski lift and a 15 minute walk to the centre. Outstanding service and very polite staff, excellent cuisine. Quality internet. Nice value off season.Genuine Hotels.com guest review
"Great Hotel and Staff"
I attended a destination wedding in Bansko and stayed at the Kempinski hotel. Beautiful location and amenities. Staff was exceptionally pleasant. We had an early morning flight from Sofia before the hotel served breakfast. Without asking, the staff prepared a free packed breakfast for the car ride to the airport. Above and beyond service.Genuine Expedia guest review
it is very good located, very good quality of services , Bansko and all mountain region is very beautiful , there is a gondola with an amazing route , mountain Vihren is a test for climbing so visit Kempinski at Bansko and mark 10 for Bulgaria and KempinskiGenuine Hotels.com guest review
Nice hotel. The surroundings hoewever, no snow in summertime, are à little depressing because of bad infrastrucure etc. Breakfast is real fine. Service; 5 star level too. We really can recommend this hotel when visiting Bansko.Genuine Hotels.com guest review
"ΟΛΑ ΓΙΑ ΤΟ ΞΕΝΟΔΟΧΕΙΟ"
ΤΟ ΞΕΝΟΔΟΧΕΙΟ ΑΡΙΣΤΟ Ο ΜΠΟΥΦΕΣ ΕΚΠΛΗΚΤΙΚΟΣ ΟΙ ΥΠΑΛΛΗΛΟΙ ΦΙΛΟΞΕΝΟΙ ΚΑΙ ΠΡΟΘΥΜΟΙ, ΟΙ ΧΩΡΟΙ ΑΝΕΤΟΙ Η ΠΟΛΗ ΜΕ ΑΠΟΓΟΗΤΕΥΣΕGenuine Hotels.com guest review
"Excellent hotel in Bansko"
Except from ski not so interesting areaGenuine Hotels.com guest review
"Excellent for ski"
Bansko is only for ski and kempinski is the place to stayGenuine Hotels.com guest review
Супер!Genuine Hotels.com guest review
"Уютный отель, комфортный"
Респектабельный, комфортныйGenuine Hotels.com guest review
"Tolles 5 Sterne Hotel"
Dieses 5 Sterne Hotel kann man nur empfehlen. Tolles Frühstücksbüffet, aufmerksames und freundliches Servicepersonal zeichnen dieses Hotel aus. Ansprechende Poole und schöne Saunalandschaft. Idealer Ausgangspunkt für Wanderurlauber, die Gondelbahn ist unmittelbar neben dem Hotel.Genuine Expedia guest review
別の地でKempinskiには何度か宿泊したが、全て快適で会った（料金はそれなりに安価とは言えないが）。今回も期待に沿うものであった。 街の中心部からはやや離れているが、散歩がてらと思えば十分に徒歩圏内。 Winter sports 目的の場合にはropewayに隣接しているので理想的。 駐車料金無料。Genuine Hotels.com guest review
"διπλα στο χιονοδρομικο κεντρο"
πολυ καλη αλλα χρειαζεται σοβαρη βελτιωση το φαγητοGenuine Hotels.com guest review
"Can do better"
Perfect location, great mountain view, good spa facilities, OK breakfast. Could do better on maintainance, spa hygiene (obviously could not manage the sometimes overwhelming number of visitors, especially families with small children).Genuine Hotels.com guest review
"hôtel 5 étoiles???"
Pour les standards bulgares peut-être pouvons-nous classer cet hôtel dans les 5 étoiles mais pas pour nos standards à nous qui avons voyagé à travers le monde. Il manque de raffinement, d'élégance et d'impeccabilité pour pouvoir mériter cette cote. Nous avons apprécié notre séjour sans avoir été enchantés. Les prix sont BEAUCOUP trop élevés pour l'offre. En […] revanche, l'hôtel est bien situé pour accéder rapidement aux pistes de ski. Read moreGenuine Hotels.com guest review
"Nice hotel, very good service"
09/12/2014 ifigenia t Athens, Greece
a very nice hotel, the location excellent, since it is located very near to the Gondola. The rooms are very nice furnished and spacious. The housekeeping does a very good work. The staff very friendly and english speaking. Breakfast is very good.
04/12/2014 Joanna M Sofia, Bulgaria
I have been in Kempinski Hotel Grand Arena Bansko so many times and I would like to share my opinion that this hotel is getting better and better. It's my favorite hotel because it's really 5 stars. Amazing SPA (don't forget to try Thai massage), friendly, smiley and helpful staff. The new "Panorama Suit" is really great and absolutely luxurious. Breakfast is exceptional. The Italian restaurant is one of the best restaurant I have ever been and of course the food is brilliant as usual. I'm looking forward to going there for Christmas holidays.
"best hotel in Bansko"
03/12/2014 Alexandar S Skopje
this is the best hotel in Bansko. The spa and the pool is perfect! room nice and clean. the food is great! If you go to Bansko and you are looking for 5* hotel this is the one! No other hotel there can offer that.....
03/12/2014 marijapalmbeach Skopje, Republic of Macedonia, Europe
the hotel is excellent!we went there mostly for the spa, its amazing and the thing that i like the most it was quiet so you can really have a good rest. Room are so beautiful a spacious terrace.we love it and sure to be back
"A repeat 100%"
03/12/2014 Alexis N
On was staying at the hotel for 2 days for business and was impressed more or less by everything the hotel had to offer, service,food,rooms , value for money , and above all location. A pity there was no snow in this beautiful area of Bulgaria. For value for money November is the best time to visit the hotel
"Amazing, fantastic, superb!"
03/12/2014 Gingerelvis81 Bangor, United Kingdom
Impossible to fault. This is truly a 5 star hotel in beautiful Bansko. Check in was swift and efficient. The staff very friendly and polite. Receptionist made you feel special and that you were truly valued as a guest. The mountain view room is stunning with the view being spectacular. Definitely worth upgrading from a town view. The room itself was spacious with all the amenities you would expect from a world class 5 star hotel. The bathroom was luxurious with a walk in shower and a big bath tub. Visited the Italian restaurant for dinner and could not fault the service nor the quality of the food. Decided to go for the set menu which was 39 leva. I found this to be exceptional value for a top quality 3 course menu. The spa, heated outdoor pool and jacuzzi are the best I have ever experienced in all my travels. Again the service was perfect and every member of staff were courteous and respectful. The breakfast was amazing. The choice and quality was fantastic, with a specific bulgarian section if you want to try something local but if not, it has anything you could possibly want. I particularly recommend trying the freshly cooked pancakes! It really is hard to fault this hotel in anyway. The staff are well trained, the spa is perfect and the food quality is 5 star. No wonder this hotel is not only the best in Bansko but in the whole of bulgaria! Thanks to everyone for making it a special retreat and will definitely return.
"Our favourite hotel"
30/11/2014 L S
Kempinski Hotel Grand Arena Bansko is one of the best hotels in Bulgaria. Housekeeping services were better than the previous time we'd been there. The spa was perfect as usual. The restaurants offer tasty and different foods. The rooms are comfortable and cozy. We love going there and look forward to going back for our next vacation in this fantastic hotel.
19/11/2014 Irene S
Perfect spa.. location.. kind staff.. everything was really nice.. Outdoor jacuzzi was amazing even in 3 celcium degrees. Swimming pool too. Housekeeping was ok... they used to bring us bottles of water every day for free of charge.
18/11/2014 Radosvet M Sofia, Grad Sofiya, Bulgaria
this hotel is a true 5* hotel fantastic spa - wide choice of procedures beatful scenery - location of the hotel is very good perfect staff - polite, accurate very good food and drinks will always want to go back there
14/11/2014 Boris K Sofia, Bulgaria
Superior hotel in the biggest winter resort in the country. Kempinski Hotel Grand Arena Bansko is the only hotel in Bulgaria included in Visa Luxury Hotel Collection. Significant fact, which automatically rose our expectations to levels commensurable with the scale of the highest peaks of Pirin mountain. And the result was miles beyond our boldest expectations. Fine and well-ballanced craftsmanship radiated from the internal and external architecture. Each member of the staff was kind, helpful and truly honest in their respect. The atmosphere - calm and welcoming. Everything have been done with precision and attention to the tiniest detail. A hotel for everyone, who thinks that just "very good" is not enough and simply wants the best. True masterpiece. I am so grateful for the opportunity to experience its richness and spirit.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )