Everything was perfect !!Nikola at the ski room was very helpfull guy !Genuine Hotels.com guest review
"Best in Bansko"
Great location - next to the ski lift, extensive facilities (would benefit from some upgrades soon but still OK) and great staff. Atanassios (the manager) is running a tight ship and one can feel the difference ever since he took over a couple of years ago. Would only consider staying at Kempi if in Bansko.Genuine Expedia guest review
"Amazing hotel to stay"
Great location, service, room, food, facilities, and view - well worth the price!Genuine Hotels.com guest review
Went there for family vacation. Great service, Friendly hotel staff, spacious comfy room. There is ski lift just behind hotel and a restaurant just opposite. Overall it was pleasant experience. Will recommend to everyone.Genuine Hotels.com guest review
Fantastic hotel, we staied for weekend. The food was excellent in the Italian restaurant. The staff in the hotel was very friendly. The hotel is in great location. Our room was with mountaun view, fantastic. Strongly recommend this hotel.Genuine Expedia guest review
""5" Star Skiing"
Its a lovely hotel but its not a 5 star hotel. Unfortunately you hear other room doors opening and slamming all the time and its very loud out in the halls and in the other rooms. The spa was truly out of this world and its almost worth a visit just for that, breakfasts were good.Genuine Expedia guest review
"Bansko Ski Break"
If an inexpensive ski holiday is what you are after look no further than Bansko. As for accommodation, there is no better place to stay than the Kempinski Grand Arena. Which sits directly opposite the main gondola to ascend the mountain. The hotel on the whole was excellent with large rooms and extensive facilities, including Hamman Steam room and heated […] outdoor pool which is open all year round. I have very few critiscms, but to be constructive I feel the spa areas could be cleaned more often and more thoroughly. Bed linen was spotlessly clean but the bed was untidy after being made and the pillows where poor. Reception seemed to refer every question we had to guests services, who were very helpful. Worthy of a mention is the hotel's boot room and the very helpful chap that looked after us every day (who's name escapes me). We we in Bansko at the end of the season and as a result it was quieter. We experienced no queues, food at the local restaurants was very good and excellent value. We had a feast with two bottles of superb Bulgarian wine for four people and it came to just £90. one thing which may bother some, is the shear number of table dancing bars. Because there presence is so overtly advertised, you may feel like you are wandering through the red light district of Amsterdam. While I was not offended in any way, Bansko should consider toning down the strip bar signage if they would like to attract more families with children. Read moreGenuine Hotels.com guest review
"great weekend getaway"
Absolutely great. Everything was wonderful.Genuine Hotels.com guest review
"Kempinski a name of luxury"
Fantastic hotel with an excellent spa center! Rooms were fantastic staff very polite everybody speak English! Piano bar ( they even let you sing :) ) I strongly recommend this hotels to couples and families. Second time I ve been there and surely I ll be back sometime in the near future!!!Genuine Hotels.com guest review
we payed for appartment for 3 people , what we got was room with 1 double bed and one extra bed i am not coming back thereGenuine Hotels.com guest review
"The.best hotel in Bansko"
This was the third time we have stayed in this hotel and hopefully it will not be the last! It is very close to the ski gondola and about a 10 - 15 minute walk from the town centre. The staff are very welcoming and the rooms are spotless and comfortable. There are towelling robes provided so that you can wander down to the excellent spa and swimming […] pools. The buffet breakfast was to die for!! Go on, treat yourself!! Read moreGenuine Expedia guest review
"5* luxury at a very good price"
We stayed for one night in the Kempinski Grand Hotel in Bansko. The service and location were excellent. It is right next to the ski lift and has excellent spa facilities. We stayed off season so the price was extremely competitive.Genuine Hotels.com guest review
"good hotel close to the ski gondola"
In general hotel has a very good position and it is good organized , but the main function sleeping comfort is far away from good. First of all the room isolation it is so bad that You can hear from all rooms around the shower, walking, TV set, toilet, ... What was worst on Friday and Saturday evenings the "Piano bar" two flours below our room was working […] as a disco from 23 to 03 o'clock and we can not sleep with ear plugs also. I ask reception but they can not do nothing. I have been in other Kempinski hotels more than 10 times and never have such an experience. Read moreGenuine Expedia guest review
"Great value, great stuff"
The reception stuff are great, the facilities are greatGenuine Expedia guest review
i cannot tell anything bad about the hotelGenuine Hotels.com guest review
Good location right next to the gondola ski lift and a 15 minute walk to the centre. Outstanding service and very polite staff, excellent cuisine. Quality internet. Nice value off season.Genuine Hotels.com guest review
"Great Hotel and Staff"
I attended a destination wedding in Bansko and stayed at the Kempinski hotel. Beautiful location and amenities. Staff was exceptionally pleasant. We had an early morning flight from Sofia before the hotel served breakfast. Without asking, the staff prepared a free packed breakfast for the car ride to the airport. Above and beyond service.Genuine Expedia guest review
it is very good located, very good quality of services , Bansko and all mountain region is very beautiful , there is a gondola with an amazing route , mountain Vihren is a test for climbing so visit Kempinski at Bansko and mark 10 for Bulgaria and KempinskiGenuine Hotels.com guest review
Nice hotel. The surroundings hoewever, no snow in summertime, are à little depressing because of bad infrastrucure etc. Breakfast is real fine. Service; 5 star level too. We really can recommend this hotel when visiting Bansko.Genuine Hotels.com guest review
"Good value off season"
Although not at the level of other Kempinski hotels, the overall value at off season rates was good.Genuine Hotels.com guest review
"Excellent hotel in Bansko"
Except from ski not so interesting areaGenuine Hotels.com guest review
"Excellent for ski"
Bansko is only for ski and kempinski is the place to stayGenuine Hotels.com guest review
Супер!Genuine Hotels.com guest review
"Уютный отель, комфортный"
Респектабельный, комфортныйGenuine Hotels.com guest review
"Tolles 5 Sterne Hotel"
Dieses 5 Sterne Hotel kann man nur empfehlen. Tolles Frühstücksbüffet, aufmerksames und freundliches Servicepersonal zeichnen dieses Hotel aus. Ansprechende Poole und schöne Saunalandschaft. Idealer Ausgangspunkt für Wanderurlauber, die Gondelbahn ist unmittelbar neben dem Hotel.Genuine Expedia guest review
別の地でKempinskiには何度か宿泊したが、全て快適で会った（料金はそれなりに安価とは言えないが）。今回も期待に沿うものであった。 街の中心部からはやや離れているが、散歩がてらと思えば十分に徒歩圏内。 Winter sports 目的の場合にはropewayに隣接しているので理想的。 駐車料金無料。Genuine Hotels.com guest review
"διπλα στο χιονοδρομικο κεντρο"
πολυ καλη αλλα χρειαζεται σοβαρη βελτιωση το φαγητοGenuine Hotels.com guest review
"Can do better"
Perfect location, great mountain view, good spa facilities, OK breakfast. Could do better on maintainance, spa hygiene (obviously could not manage the sometimes overwhelming number of visitors, especially families with small children).Genuine Hotels.com guest review
"hôtel 5 étoiles???"
Pour les standards bulgares peut-être pouvons-nous classer cet hôtel dans les 5 étoiles mais pas pour nos standards à nous qui avons voyagé à travers le monde. Il manque de raffinement, d'élégance et d'impeccabilité pour pouvoir mériter cette cote. Nous avons apprécié notre séjour sans avoir été enchantés. Les prix sont BEAUCOUP trop élevés pour l'offre. En […] revanche, l'hôtel est bien situé pour accéder rapidement aux pistes de ski. Read moreGenuine Hotels.com guest review
Mukava hotelli hyvällä palvelulla ja mukavuuksilla. Saapuessamme vastaanoton virkailija (nainen) esitteli hotellin ja otti meidät vastaan todella hyvin. Huone tilava ja näköala vuorille rentouttava,täysi aamiainen kaikilla höysteillä. Kylpylä ja hoidot hyvät sisältäen Suomalaisen Saunan!Genuine Hotels.com guest review
21/07/2014 Milena S Blagoevgrad, Bulgaria
Awesome hotel! This is my favorite hotel and it is a pleasure for me to spend time there. You can receive the perfect vacation combined with stylish restaurants, gorgeous food, clean rooms and pools. Very kind staff, that cares for every guest. Everything in this hotel is very classy. You can find relax and silence easily here. I want to thank them for the surprise they made me for my birthday. Thanks to Kempinski Grand Arena’s staff I had my best birthday! We will go back there again!!!
"Room with a view"
21/07/2014 Wayne P
Summer in the Pirin Mountains is an amazing experience especially for us expats living in Dubai; an amazing contrast! Bankso is closed effectively in the summer so expect to entertain yourself. The Hotel has a tennis court and a decent spa with 3 pools and two jacuzzi. The hotel rooms are tired but the suite we had had an amazing sauna and bathroom. The hotel staff were fab. If you like Italian food then you will be fine, if not you will starve!! Bankso in the summer is quite and very chilled, in the winter it will be seedy and packed.
"Total luxury favourite"
20/07/2014 John W Douglas, United Kingdom
I've stayed here 20 times in 5 years. Good rooms, large, balconies, big beds. Good breakfasts. Good in summers and winters. Centre of town, next to ski gondola, attentive staff, good restaurants, log fire, pianist
08/07/2014 Nikola C Sofia, Bulgaria
I spent a few days in summer at Kempinski hotel. Obviously the management of hotel facilities and the level of service is on a highest level. I is clean everywhere at the hotel, especially the rooms. Breakfast is excellent and hotel staff is always polite without being persistive. Kid's club was of a great use.
06/07/2014 Zhulieta G Sofia, Bulgaria
We stayed at the hotel in the weekend of the 5th-6th of July. I expected the luxury, but did not expect the service - it was fantastic. Everyone was genuinely kind and respectful, without sign of tackiness. Guess it is busier in the winter months, in the summer its quietness is like a breath of fresh air. If you like space, light, cleanliness and outstanding service - this is your hotel. My 2 years old was happy in the pools; we were all happy. We will definitely come back.
"Kempinski Grand Arena Bansko, Again!!!"
02/07/2014 Barabbas_10 London, United Kingdom
Well another visit to this splendid hotel. Everything,again was top notch. From the reception guys to the waiter everybody was always smiling and trying to help.We had to organize a transfer from Sofia to Bansko and they organized everything with their VIP driver. It was fantastic experience. The outside pools are amazing. One is very hot water and the other is normal so you swim whenever you prefer.There is also outside jacuzzi. They were also kind enough to let us stay for late-checkout which was nice touch. Personally I think this is the best hotel in Bulgaria(Based on service, prices, food...everything).Will I visit,again..yes I already have my next reservation.
"I went home and get some sleep!"
30/06/2014 Zeke713 Sofia Region, Bulgaria
I had been eyeing this hotel for sometime as Bansko's 'top' hotel. A deal came up that was too hard to resist, 50% off on the Junior suite. I was impressed by the service and helpfulness of the staff. The buffet breakfast was truly amazing, even champagne if you wanted. The dinner that was included gets a 10 for presentation and scores high for taste. I didn't get a chance to use the spa center, it was too hot so the outdoor pool sufficed. I can see the spa being a hit in winter. The negative thing was what should be important. The bed - sags and My wife and I could not get a comfortable sleep. The climate control could not be turned off (at least I couldn't figure it out). We wanted the room cool at night and decided to open the door for fresh air. At 3 am we were awoken by trickling water in the radiator as the heat kicked in. After 2 nights of interrupted sleep I am so exhausted. The staff took the dirty coffee cups from the previous day and never returned them. Small things but important for a 5* hotel to give attention to detail. I really want to return to this hotel but from this experience it doesn't make sense to pay just so you can run home to get a proper rest.
"Excellent hotel, good location."
28/06/2014 Amy H
A lovely hotel, everyone is very friendly and the amenities are fantastic. The only disappointment was that the complimentary upgrade wasn't offered to us as the hotel is apparently very busy although it appears very quiet.
"Very nice hotel!"
27/06/2014 Darena C
Very nice hotel! Excellent service & accommodations. Well, I didn't really like the design of the rooms, but this is very much dependant on the individual's perception. The breakfast is superb! We visited it out of the season, but it was still worth it. Spa center is great as well.
"Skiing vacation in Bansko"
25/06/2014 Vazerol Bern, Switzerland
Truly a five star hotel with large rooms, excellent spa and good restaurants. Excellent ski room. Good location next door to ski lift and near shops. Good breakfast. King-size bed was very comfortable. A bit slow in bringing luggage to room. Front desk staff was very helpful.
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