Everything was perfect !!Nikola at the ski room was very helpfull guy !Genuine Hotels.com guest review
"Best in Bansko"
Great location - next to the ski lift, extensive facilities (would benefit from some upgrades soon but still OK) and great staff. Atanassios (the manager) is running a tight ship and one can feel the difference ever since he took over a couple of years ago. Would only consider staying at Kempi if in Bansko.Genuine Expedia guest review
"Amazing hotel to stay"
Great location, service, room, food, facilities, and view - well worth the price!Genuine Hotels.com guest review
Went there for family vacation. Great service, Friendly hotel staff, spacious comfy room. There is ski lift just behind hotel and a restaurant just opposite. Overall it was pleasant experience. Will recommend to everyone.Genuine Hotels.com guest review
Fantastic hotel, we staied for weekend. The food was excellent in the Italian restaurant. The staff in the hotel was very friendly. The hotel is in great location. Our room was with mountaun view, fantastic. Strongly recommend this hotel.Genuine Expedia guest review
""5" Star Skiing"
Its a lovely hotel but its not a 5 star hotel. Unfortunately you hear other room doors opening and slamming all the time and its very loud out in the halls and in the other rooms. The spa was truly out of this world and its almost worth a visit just for that, breakfasts were good.Genuine Expedia guest review
"Bansko Ski Break"
If an inexpensive ski holiday is what you are after look no further than Bansko. As for accommodation, there is no better place to stay than the Kempinski Grand Arena. Which sits directly opposite the main gondola to ascend the mountain. The hotel on the whole was excellent with large rooms and extensive facilities, including Hamman Steam room and heated […] outdoor pool which is open all year round. I have very few critiscms, but to be constructive I feel the spa areas could be cleaned more often and more thoroughly. Bed linen was spotlessly clean but the bed was untidy after being made and the pillows where poor. Reception seemed to refer every question we had to guests services, who were very helpful. Worthy of a mention is the hotel's boot room and the very helpful chap that looked after us every day (who's name escapes me). We we in Bansko at the end of the season and as a result it was quieter. We experienced no queues, food at the local restaurants was very good and excellent value. We had a feast with two bottles of superb Bulgarian wine for four people and it came to just £90. one thing which may bother some, is the shear number of table dancing bars. Because there presence is so overtly advertised, you may feel like you are wandering through the red light district of Amsterdam. While I was not offended in any way, Bansko should consider toning down the strip bar signage if they would like to attract more families with children. Read moreGenuine Hotels.com guest review
"great weekend getaway"
Absolutely great. Everything was wonderful.Genuine Hotels.com guest review
"Kempinski a name of luxury"
Fantastic hotel with an excellent spa center! Rooms were fantastic staff very polite everybody speak English! Piano bar ( they even let you sing :) ) I strongly recommend this hotels to couples and families. Second time I ve been there and surely I ll be back sometime in the near future!!!Genuine Hotels.com guest review
Amazing! Have visited in the summer and winter and will keep coming back! Appreciate the great customer service that Kempinski offers. The spa services are some of the best I have experienced!Genuine Hotels.com guest review
"My favorite hotel in all of Bulgaria!"
We stayed in an outstanding corner suite which had a large balcony with a fantastic view towards the mountain Pirin. All windows in the room can be opened which is great. The room was massive and had a dining table and area too. The bathroom was outstanding and massive with both a shower cabin and bathtub. The hotel offers a wonderful breakfast buffet […] where staff will also prepare you unlimited omelets, egg dishes, crepes, espressos, champagne, freshly squeezed juices, etc. This hotel is truly on a world-class scale! Read moreGenuine Expedia guest review
"good hotel close to the ski gondola"
In general hotel has a very good position and it is good organized , but the main function sleeping comfort is far away from good. First of all the room isolation it is so bad that You can hear from all rooms around the shower, walking, TV set, toilet, ... What was worst on Friday and Saturday evenings the "Piano bar" two flours below our room was working […] as a disco from 23 to 03 o'clock and we can not sleep with ear plugs also. I ask reception but they can not do nothing. I have been in other Kempinski hotels more than 10 times and never have such an experience. Read moreGenuine Expedia guest review
"Great value, great stuff"
The reception stuff are great, the facilities are greatGenuine Expedia guest review
i cannot tell anything bad about the hotelGenuine Hotels.com guest review
Good location right next to the gondola ski lift and a 15 minute walk to the centre. Outstanding service and very polite staff, excellent cuisine. Quality internet. Nice value off season.Genuine Hotels.com guest review
"Great Hotel and Staff"
I attended a destination wedding in Bansko and stayed at the Kempinski hotel. Beautiful location and amenities. Staff was exceptionally pleasant. We had an early morning flight from Sofia before the hotel served breakfast. Without asking, the staff prepared a free packed breakfast for the car ride to the airport. Above and beyond service.Genuine Expedia guest review
it is very good located, very good quality of services , Bansko and all mountain region is very beautiful , there is a gondola with an amazing route , mountain Vihren is a test for climbing so visit Kempinski at Bansko and mark 10 for Bulgaria and KempinskiGenuine Hotels.com guest review
Nice hotel. The surroundings hoewever, no snow in summertime, are à little depressing because of bad infrastrucure etc. Breakfast is real fine. Service; 5 star level too. We really can recommend this hotel when visiting Bansko.Genuine Hotels.com guest review
"nice hotel ut not best and kempinski"
itwas good but please do not wait kenpinski standarts, it is bulgarian kempinski....Genuine Hotels.com guest review
Ωραίο ξενοδοχειο αλλά πολυ ακριβό για την περιοχή δεν αξίζει υπάρχουν εξίσου πολυτελή ξενοδοχεία σε σαφώς χαμηλότερη τιμηGenuine Hotels.com guest review
"ΟΛΑ ΓΙΑ ΤΟ ΞΕΝΟΔΟΧΕΙΟ"
ΤΟ ΞΕΝΟΔΟΧΕΙΟ ΑΡΙΣΤΟ Ο ΜΠΟΥΦΕΣ ΕΚΠΛΗΚΤΙΚΟΣ ΟΙ ΥΠΑΛΛΗΛΟΙ ΦΙΛΟΞΕΝΟΙ ΚΑΙ ΠΡΟΘΥΜΟΙ, ΟΙ ΧΩΡΟΙ ΑΝΕΤΟΙ Η ΠΟΛΗ ΜΕ ΑΠΟΓΟΗΤΕΥΣΕGenuine Hotels.com guest review
"Excellent hotel in Bansko"
Except from ski not so interesting areaGenuine Hotels.com guest review
"Excellent for ski"
Bansko is only for ski and kempinski is the place to stayGenuine Hotels.com guest review
Супер!Genuine Hotels.com guest review
"Уютный отель, комфортный"
Респектабельный, комфортныйGenuine Hotels.com guest review
"Tolles 5 Sterne Hotel"
Dieses 5 Sterne Hotel kann man nur empfehlen. Tolles Frühstücksbüffet, aufmerksames und freundliches Servicepersonal zeichnen dieses Hotel aus. Ansprechende Poole und schöne Saunalandschaft. Idealer Ausgangspunkt für Wanderurlauber, die Gondelbahn ist unmittelbar neben dem Hotel.Genuine Expedia guest review
別の地でKempinskiには何度か宿泊したが、全て快適で会った（料金はそれなりに安価とは言えないが）。今回も期待に沿うものであった。 街の中心部からはやや離れているが、散歩がてらと思えば十分に徒歩圏内。 Winter sports 目的の場合にはropewayに隣接しているので理想的。 駐車料金無料。Genuine Hotels.com guest review
"διπλα στο χιονοδρομικο κεντρο"
πολυ καλη αλλα χρειαζεται σοβαρη βελτιωση το φαγητοGenuine Hotels.com guest review
"Can do better"
Perfect location, great mountain view, good spa facilities, OK breakfast. Could do better on maintainance, spa hygiene (obviously could not manage the sometimes overwhelming number of visitors, especially families with small children).Genuine Hotels.com guest review
"hôtel 5 étoiles???"
Pour les standards bulgares peut-être pouvons-nous classer cet hôtel dans les 5 étoiles mais pas pour nos standards à nous qui avons voyagé à travers le monde. Il manque de raffinement, d'élégance et d'impeccabilité pour pouvoir mériter cette cote. Nous avons apprécié notre séjour sans avoir été enchantés. Les prix sont BEAUCOUP trop élevés pour l'offre. En […] revanche, l'hôtel est bien situé pour accéder rapidement aux pistes de ski. Read moreGenuine Hotels.com guest review
"Luxury and convenient to slopes"
23/01/2015 naved Shropshire
We stayed here for a week with a party of twelve. I'll start with the negatives as they are few. The temperatures in the hotel rooms, bar, lounge areas and corridors are high and uncomfortable. Room thermostats are fixed and radiators can't be turned off, we left the window open day and night to cool down. The soundproofing between rooms is poor especially if you have rowdy children next door as we did, arriving back at midnight and starting to play up! Positives are many. Good food in Gallery Restaurant, great choice, themed nights, good service, friendly obliging waiters, good restaurant management. Clean tidy rooms, no tea or coffee facilities but everything else provided. Good spa area, heated indoor and outdoor jacuzzi and swimming pool. Massage treatments are a must after a tiring day skiing. Ski room in hotel is right by the slope, attendants are great, very helpful and friendly, boot warmers for indoor shoes so no lockers. Ski school vouchers act as VIP passes for fast track up gondola, show them to security staff to get up the left lane. The organisation to collect ski hire equipment is a bit chaotic on the first morning but once past that it runs smoothly. Ski instruction and instructors are hit and miss, they range from very polite and interested to poor English and those who aren't patient with beginner progress. There are one or two who try to make extra money for themselves by inviting you out to dinners at a cost or offering to take you to the top of the slopes after class for a cost, the wages are low here so they are keen to make extra money which ever way they can! The slopes are varied, we weren't in peak season and they were quite crowded, it must be chaos in peak season or school holiday time which makes skiing less enjoyable. A lot of the Blue runs should be graded as Red, too challenging for beginners, the ski road from the gondola to the town is about 6km and a good slope for beginners to do as its gentle. Overall, a good resort with an busy town, would I come again? Only if there was a good deal, last minute offer with good snow. Hotel worth a visit in the summer as looks like a good area for walking as its in a National Park.
"Do NOT believe the bad reviews."
20/01/2015 Kate-Craig M
Before I begin I would like to say that I never wrote reviews and I have been to many countries and stayed in many hotels! The Kempinski in Bansko is by far my favourite and it has become like a second home to us. The hotel is immaculate from the rooms to the spa, the staff are fantastic and can not do enough for you and how anyone can say they do not like the restaurant is beyond me!! This is our fourth year running here and we keep saying we will try somewhere new but the hotel wins every time and we can not stay away! Book away .... You will not be sorry. Don't believe everything you read!!
"Amazing location and great service"
20/01/2015 bilyana n Sofia, Bulgaria
I was a little hesitant to book Kempinski because I am Bulgarian and the prices seemed a bit high for a resort in Bulgaria but it is truly worth it and the hotel was full!First the location is amazing right on the ski road and next to the gondola so you can go in the ski wardrobe of the hotel right from the ski road which is great and very useful. The staff is amazing especially considering that normally the service in hotels outside of Sofia is not that good and the staff is not that well-trained. I would especially like to thank Maria at the breakfast for being so accommodating and the boy in the ski wardrobe, who immediately remembered my skis etc and was very nice and offered to lend me ski glasses when mine broke without me even asking. The service is definitely worth 5-stars and is quite nice how they take care of your car and skis immediately after you arrive. Our room was very spacious and I especially liked the bathroom which was quite cozy and the breakfast which offered a wide variety of foods, specifically enjoyed the machine for freshly squeezed juice. The best thing in the spa is the snow room.
"Slowly going downhill"
18/01/2015 Djb988 , England, United Kingdom
I've stayed here 3 times , first time fabulous , second time no food on arrival after a long trip, third time they have stopped the VIP lift pass for kempinski guests, no food on arrival for guests n no foods for your long trip on check out really gutted By these cut backs, as little things make you remember and recommend a hotel.
"Super hotel for ski holiday"
08/01/2015 Kirsti M Aviemore, United Kingdom
Having booked a weeks ski holiday through Crystal Ski, 3 hour transfer from Sofia airport, arriving late in the evening, couldn't have been made to feel more welcome! Excellent concierge service took our luggage inc. skis from the coach straight to our room while we checked in. We were personally shown to our room by friendly, caring staff with excellent English. Hotel is a stone throw from main gondola station and you can literally ski to the ski room door! Nikola was exceptional in his service there, boots and skis handed to you personally and even our shoes wer lifted off the floor for safe keeping! He really gave our holiday a special touch and seemed generally interested in how our day was. Food in Gallery Restaurant was fair. Apparently Bulgarians think Its unhealthy to eat very hot food. This was our only gripe in that it could have been kept hotter undear the buffet lamps. Plenty of varied choice in meals with themed buffet every night. Come Primo Italian restaurant is definitely worth a visit. Staff very attentive to our needs, housekeeping efficient and helpful. Minibar kept well stocked. You will need to request a kettle if needed. Bathroom large and very nice with over bath shower and separate shower cubicle too, robes and slippers available. We had a mountain view room over looking the home ski road.loads of storage in room and the biggest most comfy pillows available. Easy walk to town. Not sure we'd return to the ski area here, as the gondola is the only way up the mountain, it took almost 1hour standing in -15oC to get through the queue and up the hill, was Russian school hols but this improved as the week went on. Thank you Team Kempinski! :-))
"Very good hotel in great location for skiing"
06/01/2015 ocp100 New York, NY
Just what you'd expect from a Kempinski hotel: great service, very friendly and helpful staff, nice rooms, well kept and clean. We even got a bathrobe and slippers for our 2-year old! Nice in-door swimming pool (big enough, never crowded even the hotel was apparently full over the Holidays; cleaning ladies continuously mopping the wet floor by the pool). They have an outdoors pool and jacuzzi too, but did not try them. Breakfast was very good: wide variety of foods including Bulgarian specialities, freshly squeezed juice (you put the fruit in the machine yourself, which sometimes created a bit of wait, but nothing major). Prompt service (both high-chair and cup of milk with a straw for the little one came very fast, every day). The hotel is located just next to the gondola, which is amazingly convenient for skiing. The store by the reception can issue VIP passes for skiing (only for skiing, i.e. not for return-trip on the gondola), which give you priority in line (there was a long queue otherwise). About 20 min walk to the actual city center (the pretty area with historical houses), but this is definetely not a drawback (if you stay in the old center, which is very small anyways, you are a long walk from the slopes!) Free wi-fi in the hotel, including the rooms, which is a nice bonus compared to many other hotels! I would definetely recommend the Bansko Kempinski hotel and would stay here again if coming to Bansko again.
05/01/2015 IOANNIS P Athens, Greece
This hotel has probably the friendliest staff out there. The rooms are beautiful and extremely clean. We strongly recommend visiting the Gallery Restaurant. The food is amazing! The services at the spa are also very good. Above all, what a view...
"Great location and mountain views!"
29/12/2014 Milena K
We were very pleased with the hotel in general. The Kempinski is probably one of the best located hotels in Bansko, a few minutes away from the lift and town centre. Most of the rooms also have a beautiful mountain view. We also loved the hotel breakfast. There was a good choice of food and it was freshly prepared and delicious. We also went to the sushi restaurant for dinner. The quality of service and food was excellent. Finally, we thought the swimming pool and spa facilities were perfect. A few points which have made me rate down the hotel is that the quality of service is not as great as other Kempinsky hotels around the world and also the room interiors were not for a five star hotel quality. I believe the room interiors could be improved. One of the walls had a slight crack, there was a a rather big bleached stain on the carpet, also the light switch positions were slightly misaligned.
"A splendid hotel to relax right next to the ski gondola"
27/12/2014 MIMIKA_11 Athens, Greece
We stayed there during Christmas vocation with my hasband and our three young kids. We loved our stay in this hotel and the staf was very polite and helpfull. We had two spacious connected rooms with a mountain view. There was a second late afternoon room service which i appreciated. The sushi restaurant was georgious, we visited it twice with kids and the spa area was splendid operating until 10o clock in the evening! The people working in the ski room were very helpfull bringing us and helping with the skis and boots all the time. Our youngest daughter aged 5 and half had her skis and boots and ski lessons all the days we were there right from the hotel, so she went of straight to the gondola from the hotel with her ski teacher who returned her bach in the afternoon. This facility helped us a lot as i could go skiing with my other two older kids. Of course the greatest thing of all is the situation of the hotel which is right beside the main gondola which takes you up on the slopes and if there is enough snow you can ski down at the hotel!! I definetely recomend this hotel!
"Nice hotel, very good service"
09/12/2014 ifigenia t Athens, Greece
a very nice hotel, the location excellent, since it is located very near to the Gondola. The rooms are very nice furnished and spacious. The housekeeping does a very good work. The staff very friendly and english speaking. Breakfast is very good.
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