Everything was perfect !!Nikola at the ski room was very helpfull guy !Genuine Hotels.com guest review
"Best in Bansko"
Great location - next to the ski lift, extensive facilities (would benefit from some upgrades soon but still OK) and great staff. Atanassios (the manager) is running a tight ship and one can feel the difference ever since he took over a couple of years ago. Would only consider staying at Kempi if in Bansko.Genuine Expedia guest review
"Amazing hotel to stay"
Great location, service, room, food, facilities, and view - well worth the price!Genuine Hotels.com guest review
Went there for family vacation. Great service, Friendly hotel staff, spacious comfy room. There is ski lift just behind hotel and a restaurant just opposite. Overall it was pleasant experience. Will recommend to everyone.Genuine Hotels.com guest review
Fantastic hotel, we staied for weekend. The food was excellent in the Italian restaurant. The staff in the hotel was very friendly. The hotel is in great location. Our room was with mountaun view, fantastic. Strongly recommend this hotel.Genuine Expedia guest review
""5" Star Skiing"
Its a lovely hotel but its not a 5 star hotel. Unfortunately you hear other room doors opening and slamming all the time and its very loud out in the halls and in the other rooms. The spa was truly out of this world and its almost worth a visit just for that, breakfasts were good.Genuine Expedia guest review
"Bansko Ski Break"
If an inexpensive ski holiday is what you are after look no further than Bansko. As for accommodation, there is no better place to stay than the Kempinski Grand Arena. Which sits directly opposite the main gondola to ascend the mountain. The hotel on the whole was excellent with large rooms and extensive facilities, including Hamman Steam room and heated […] outdoor pool which is open all year round. I have very few critiscms, but to be constructive I feel the spa areas could be cleaned more often and more thoroughly. Bed linen was spotlessly clean but the bed was untidy after being made and the pillows where poor. Reception seemed to refer every question we had to guests services, who were very helpful. Worthy of a mention is the hotel's boot room and the very helpful chap that looked after us every day (who's name escapes me). We we in Bansko at the end of the season and as a result it was quieter. We experienced no queues, food at the local restaurants was very good and excellent value. We had a feast with two bottles of superb Bulgarian wine for four people and it came to just £90. one thing which may bother some, is the shear number of table dancing bars. Because there presence is so overtly advertised, you may feel like you are wandering through the red light district of Amsterdam. While I was not offended in any way, Bansko should consider toning down the strip bar signage if they would like to attract more families with children. Read moreGenuine Hotels.com guest review
"great weekend getaway"
Absolutely great. Everything was wonderful.Genuine Hotels.com guest review
"Kempinski a name of luxury"
Fantastic hotel with an excellent spa center! Rooms were fantastic staff very polite everybody speak English! Piano bar ( they even let you sing :) ) I strongly recommend this hotels to couples and families. Second time I ve been there and surely I ll be back sometime in the near future!!!Genuine Hotels.com guest review
we payed for appartment for 3 people , what we got was room with 1 double bed and one extra bed i am not coming back thereGenuine Hotels.com guest review
"good hotel close to the ski gondola"
In general hotel has a very good position and it is good organized , but the main function sleeping comfort is far away from good. First of all the room isolation it is so bad that You can hear from all rooms around the shower, walking, TV set, toilet, ... What was worst on Friday and Saturday evenings the "Piano bar" two flours below our room was working […] as a disco from 23 to 03 o'clock and we can not sleep with ear plugs also. I ask reception but they can not do nothing. I have been in other Kempinski hotels more than 10 times and never have such an experience. Read moreGenuine Expedia guest review
"Great value, great stuff"
The reception stuff are great, the facilities are greatGenuine Expedia guest review
i cannot tell anything bad about the hotelGenuine Hotels.com guest review
Good location right next to the gondola ski lift and a 15 minute walk to the centre. Outstanding service and very polite staff, excellent cuisine. Quality internet. Nice value off season.Genuine Hotels.com guest review
"Great Hotel and Staff"
I attended a destination wedding in Bansko and stayed at the Kempinski hotel. Beautiful location and amenities. Staff was exceptionally pleasant. We had an early morning flight from Sofia before the hotel served breakfast. Without asking, the staff prepared a free packed breakfast for the car ride to the airport. Above and beyond service.Genuine Expedia guest review
it is very good located, very good quality of services , Bansko and all mountain region is very beautiful , there is a gondola with an amazing route , mountain Vihren is a test for climbing so visit Kempinski at Bansko and mark 10 for Bulgaria and KempinskiGenuine Hotels.com guest review
Nice hotel. The surroundings hoewever, no snow in summertime, are à little depressing because of bad infrastrucure etc. Breakfast is real fine. Service; 5 star level too. We really can recommend this hotel when visiting Bansko.Genuine Hotels.com guest review
"Excellent hotel in Bansko"
Except from ski not so interesting areaGenuine Hotels.com guest review
"Excellent for ski"
Bansko is only for ski and kempinski is the place to stayGenuine Hotels.com guest review
Супер!Genuine Hotels.com guest review
"Уютный отель, комфортный"
Респектабельный, комфортныйGenuine Hotels.com guest review
"Tolles 5 Sterne Hotel"
Dieses 5 Sterne Hotel kann man nur empfehlen. Tolles Frühstücksbüffet, aufmerksames und freundliches Servicepersonal zeichnen dieses Hotel aus. Ansprechende Poole und schöne Saunalandschaft. Idealer Ausgangspunkt für Wanderurlauber, die Gondelbahn ist unmittelbar neben dem Hotel.Genuine Expedia guest review
別の地でKempinskiには何度か宿泊したが、全て快適で会った（料金はそれなりに安価とは言えないが）。今回も期待に沿うものであった。 街の中心部からはやや離れているが、散歩がてらと思えば十分に徒歩圏内。 Winter sports 目的の場合にはropewayに隣接しているので理想的。 駐車料金無料。Genuine Hotels.com guest review
"διπλα στο χιονοδρομικο κεντρο"
πολυ καλη αλλα χρειαζεται σοβαρη βελτιωση το φαγητοGenuine Hotels.com guest review
"Can do better"
Perfect location, great mountain view, good spa facilities, OK breakfast. Could do better on maintainance, spa hygiene (obviously could not manage the sometimes overwhelming number of visitors, especially families with small children).Genuine Hotels.com guest review
"hôtel 5 étoiles???"
Pour les standards bulgares peut-être pouvons-nous classer cet hôtel dans les 5 étoiles mais pas pour nos standards à nous qui avons voyagé à travers le monde. Il manque de raffinement, d'élégance et d'impeccabilité pour pouvoir mériter cette cote. Nous avons apprécié notre séjour sans avoir été enchantés. Les prix sont BEAUCOUP trop élevés pour l'offre. En […] revanche, l'hôtel est bien situé pour accéder rapidement aux pistes de ski. Read moreGenuine Hotels.com guest review
19/11/2014 Irene S
Perfect spa.. location.. kind staff.. everything was really nice.. Outdoor jacuzzi was amazing even in 3 celcium degrees. Swimming pool too. Housekeeping was ok... they used to bring us bottles of water every day for free of charge.
18/11/2014 Radosvet M Sofia, Grad Sofiya, Bulgaria
this hotel is a true 5* hotel fantastic spa - wide choice of procedures beatful scenery - location of the hotel is very good perfect staff - polite, accurate very good food and drinks will always want to go back there
14/11/2014 Boris K Sofia, Bulgaria
Superior hotel in the biggest winter resort in the country. Kempinski Hotel Grand Arena Bansko is the only hotel in Bulgaria included in Visa Luxury Hotel Collection. Significant fact, which automatically rose our expectations to levels commensurable with the scale of the highest peaks of Pirin mountain. And the result was miles beyond our boldest expectations. Fine and well-ballanced craftsmanship radiated from the internal and external architecture. Each member of the staff was kind, helpful and truly honest in their respect. The atmosphere - calm and welcoming. Everything have been done with precision and attention to the tiniest detail. A hotel for everyone, who thinks that just "very good" is not enough and simply wants the best. True masterpiece. I am so grateful for the opportunity to experience its richness and spirit.
11/11/2014 doodko Sofia
One of the best hotels I've ever been! Absolute comfort and luxury could be felt everywhere. Also some kind of mildness (lots of carpets, soft chairs, etc.) - this is the main association which has remained in my mind... Smiley and very friendly staff. Amazing breakfast with wide choice of fresh and tasty foods/drinks. We are a family with 2 little kids and they felt nice as well. The junior suite suited us very well. No critical notes and remarks. I can not think another superlative than "perfect".
"place to enjoy even at any season"
04/11/2014 Ivaylo B Budapest, Hungary
It is nice and new hotel with everything what 5 star hotel should have. Staff was friendly and helpful The italian restaurant was very good. I think in such a place it deserves to be excellent. And of course, dont forget to enojy the view and the nature.
31/10/2014 Yaron123 Bucharest, Romania
the hotel is located next to the ski lift. the hotel provide ski equipment storage room and direct exit toward the ski lift which is excellent for skiers. the hotel SPA includes swimming pool and external hot pool and other spa facility which are highly recommended. the staff provided help with touristic info as well help to arrange and coordinate restaurants ski equipment rent. the rooms are big and sufficient for a family (recommended connecting room). the food facility are reach and offer variety of option. highly recommended for ski vacation in Bansko.
"Relaxation and mountain air"
26/10/2014 Breakingwaves2001 Sofia, Bulgaria
The staff were exceptionally attentive, and favoured my 5-year-old daughter very kindly. We were spoilt for thoughtfulness. The bed and the pillows were divine, the pool lovely and clean, the FOOD is GORGEOUS! I didn't have a convenient socket for the DVD player, and the staff brought one immediately. The bell boy parked and retrieved my car which is a huge blessing with a little one. It was a sheer pleasure. I coaxed my daughter on the drive there by promising Teppanyaki cooked on fire in front of her, unfortunately, the restaurant is closed off season, but this is not mentioned on the website. The Come Prima is perfect, so don't worry!
"5 stars well-deserved"
12/10/2014 yavorvm Sofia, Bulgaria
Junior suite was great and perfectly clean. Staff is polite and attentive. Breakfast is exceptional. Spa is very good. Having all-day children care is quite useful so you can indeed relax. Would definitely come back again!
08/10/2014 Amir H Haifa, Israel
this hotel is a true 5* hotel! luxurious, polite staff, amazing breakfast buffet! amazing suite! the spa is perfect, 3 pools, all warmed, so swimmable even winter time, the hot stone bed is devine! we had a perfect 3 days experience! i highly recommend it!
29/09/2014 Yordanka123 Sofia, Bulgaria
Location, rooms, spa, pools, restaurants, service, cleanliness - еverything is perfect! Оne of the best five star hotels in Bulgaria. In this hotel you feel special! Me and my family spend a wonderful weekend.This is more than a good hotel, it is exceptional!
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