It's pricy, but everything here is done to perfection. Staff are attentive, friendly, chatty and smiley without exception. Our room was spotless and the breakfast buffet is top notch. The ski resort is 10 minutes away on foot, across the frozen lake from the hotel. We also stayed in a slightly cheaper 4 star hotel locally and the Kempinski was worth […] every penny of the price difference and more. Very good indeed. Read moreGenuine Hotels.com guest review
"Fantastic hotel in the beautiful High Tatras"
Stopped in the Kempinski 2 years running , top quality where least expectedGenuine Expedia guest review
Really great team at check-in - especially Andrea and Simon. Nice welcome and perfect care for client. Nice room, tasty breakfast and excelent spa with great pool and various saunas in perfect conditions. We would like to come back.Genuine Hotels.com guest review
"Excellent 5* hotel"
We stayed for a week and had excellent holidays, hotel is fantastically situated and has been wonderfully reconstructed, staff is attentive, rooms are spacy with magnificent views. The only drawback was the ZION Spa. We booked several treatments and although there was a lower rate to be applied (until 3pm), we were repetitively charged the higher rate […] due to the "fact" that the treatment ended after 3pm - e. g. by 10 minutes. Read moreGenuine Expedia guest review
Got room w lake view. (Sept travel)Probably a larger room as it had a small seating area. The amenities,staff,restaraunt were great. The view was fabulous. First class place. Only wish we could've stayed longer to take advantage of all the spa amenities.Genuine Hotels.com guest review
WonderfulGenuine Hotels.com guest review
"Great hotel, superb location"
Excellent hotel, very good breakfast. Wellness area fantastic and the view from it is stunning! The only problem was with our room, although I must say we didn't complained since most of the time we spent hiking the area around. We got room on the last floor, under the roof so the room was dark with low ceiling and small window (not exactly lake view […] room) Read moreGenuine Hotels.com guest review
Great stay.Genuine Hotels.com guest review
A REAL 5* HOTELGenuine Hotels.com guest review
Wonderful except for the restarant manager pushing too hard with the overpriced liquersGenuine Hotels.com guest review
"Great place, restaurant only slight minus"
The hotel is great in terms of facilities (different public areas, nice bar, great spa etc.) and the rooms well appointed and clean. Kempinski really puts in the effort to provide everything needed from different sizes of slippers and bathrobes to practical information on the keycard holder - so that´s all great. The only slight minus is really the […] restaurant. We had dinner there which was good (but not fantastic) but the fact that the breakfast buffet is a fixed piece of furniture in the middle of the room spoiled the total impression a bit. Breakfast however is really quite average and not Kempinski class. In terms of selection it´s pretty ok but quality wise it´s not great: a bunch of unappetizing cheeses, bread nothing special, omelette chef not really bothering etc. Read moreGenuine Hotels.com guest review
"A Jewel in High Tatras"
It's a wonderful hotel in every way in a beautiful part of Skovakia. Great place to stay in luxury and enjoy the outdoors and this great hotel with a terrific spa While I was not there for the ski season it is certainly in my plans in the near future and the hotel has great ski packages which include the lifts while being pampered at the spa and great […] restaurant Read moreGenuine Expedia guest review
"Terrific Hotel! Simply Impressive."
Exceeds all expectations. Breakfast and wellness area were included. Some majr North American Hotels could learn a lot from the Kempinski chain.Genuine Expedia guest review
"Relaxing and breath the fresh air surrounded"
The breakfast was superb , swimming pool clean , fitness room is excellent.it is better that hotel facilities will be opened from 7 oclock , exercising before breakfast. The staff are friendly .Genuine Hotels.com guest review
The hotel is great, the swimming pool view is to die for. The breakfast buffet is amazing, but the lunch at the bar or the dinner upstairs is overpriced, very small portions and not good at all. Eat somewhere else. They need to improve their lunch and dinner menu.Genuine Hotels.com guest review
The hotel was fantastic! Really good value for money. It is very grand, with excellent facilities and helpful, friendly staff. The rooms are huge, including seperate walk in dressing rooms. Breakfast was an excellent range and dinner in the restaurant was wonderful. Only two criticisms: there is no air con and when you open the windows to cool the room […] you are plagued by misquitoes; dinner in the main restaurant costs a fortune! Although you get a price list for the food to choose from, you don't for drinks. We got charged $25 a glass for champagne - I would not have ordered it if I knew it was so much. Read moreGenuine Expedia guest review
"The most luxurious hotel experience ever"
Incredible!Genuine Hotels.com guest review
"luxurious, great location"
outstanding spaGenuine Hotels.com guest review
Got an upgraded room, Janocik (or something), really Big and comfortable suite! The spa were also wonderful, with perfect view!Genuine Hotels.com guest review
"bajkowy hotel ze świetnym serwisem"
bardzo dobry hotel, ze świetnym serwisem, dobrze wyposażone pokoje de luxe z magicznym widokiem na jezioro. Pyszne śniadania w restauracji. Spa na bardzo wysokim empoziomie, basen z widokiem na jezioro i góry. nie ma problemu miejscem do parkowania.Genuine Hotels.com guest review
부활절에 다녀온 타트라에 비싼 가격을 지불했으나 맨 꼭대기층 지붕쪽 방을 배정받아 천정이 입구에선 높은데 창가쪽으로 갈수록 지붕이 낮아져 상당히 불편했어요. 제가 운이 없었던거죠. 다락방 같은 분위기. 서비스는 좋았지만 방은 다소 아쉬웠네요.Genuine Hotels.com guest review
Vyborne sluzby, vhodne pre rodinnu dovolenku vdaka velkemu bazenu. Vstup do welness ale az pre deti od 16 rokov! Vysoke ceny v restauracii, stolovanie na urovni, ranajky kvalitneGenuine Hotels.com guest review
РекомендуюGenuine Hotels.com guest review
Pekný hotel a okolie, super wellness a kuchyňa, milý personál.Genuine Hotels.com guest review
"Endlich mal wieder ein Grand Hotel"
Wir wurden von den Hotelmitarbeitern (Reception) herzlich begrüßt und es wurde ein Willkommensgetränk kredenzt. Der Concierge kümmerte sich um das Gepäck und parkte unser Fahrzeug. Nach eingehender Erklärung über die Örtlichkeiten im Hotel sowie unseres Zimmers durften wir den atemberaubenden Blick von unserem Zimmer auf die Berge der hohen Tatra sowie […] dem See geniessen. Read moreGenuine Expedia guest review
"Rewelacyjne miejsce na kilkudniowy wypad"
Świetna lokalizacja, cicha okolica, wspaniały hotel!Genuine Hotels.com guest review
"Raj na ziemii"
Super, absolutnie the best, polecam i bede polecac do konca swiata i o jeden dzien dluzej....Genuine Hotels.com guest review
スパから見る山景色やスパの快適さやビッフェ朝食の豊富さ、手作りジャムと思われる美味しさ、スロバキア人のやさしさを感じるとても良いホテルでした。また雪景色でない時期に滞在したいと思います。リフト、駅までの送迎もお願いすれば無料で助かりました。Genuine Hotels.com guest review
"Amazing retreat in the High Tatras"
A beautiful historical hotel in amazing surroundings. Perfect for a an extended weekend. Friendly staff, great rooms and good food. Especially the breakfast buffet was great. The spa area is beautiful and looks on to the lake. Can be reached in car from Krakow in under 3 hours - probably 2 hours in good weatherGenuine Hotels.com guest review
"Очень хороший отель"
Отдыхали зимой. Отель прекрасный. Слабоват по питанию: завтраки скудные и однообразные, дессерты - не очень. Складывается впечатление, что живешь в хорошем пятизвездочном отеле, а питаешься в трехзвездочном. Даже шампанское по утрам не меняет ощущения (не заметила, чтоб его пили...). СПА очень красивое, атмосфера и вид из окна впечатляет, но качество […] и ассортимент процедур - не очень. Номер на 1-м этаже с видом на озеро очень хороший, удобный, чистый. Обслуживание хорошее, молодцы! Read moreGenuine Hotels.com guest review
"Hotel je priamo pri Štrbskom Plese."
Bol podľa našich očakávaní, dobre sme si oddýchli. Z welnesu je krásny výhľad na samotné pleso a Vysoké Tatry.Genuine Hotels.com guest review
14/09/2014 Makucech Prague, Czech Republic
After couple of hikes around the Slovak mountains we have decided to treat ourselves to one night in the Grand hotel Kempinski. For just 24 hours this became and ultimate relaxing spot. Whether we walked around the lake or just lounged in the wellness area amazed by the views of the Tatra mountains we had a great time. Everything works like a clockwork in this magnificent complex of three beautiful buildings and you know you are welcome here. There was only one thing (person) who didn't quite fit into the concept of the hotel and that was the sommelier. This person behaved like a clown and at the beginning we were not quite sure if we wanted to drink any wine served by him. We have never met a wine steward who would suggest Pinot Noir after he was told we would prefer white wine that evening. What was even more ridiculous was his reaction to our own choice of wine from the wine list. After we have asked if the wine we found and were about to try was what we looked for he simply stick both thumbs up and yelled: "Best wine in Slovakia"! This person has no place in such a hotel at all. In the end we didn't let him to spoil our evening and enjoyed ourselves. Meal was of exceptional quality and all the other staff very professional.
"off season excellence"
13/09/2014 Tami F
Was thrilled with this hotel. Service, amenities and VIEW. We booked a lake view and whatever extra it cost, the view by far outweighed it!! Breath taking! The staff was almost overly attentive, but very nice and friendly. The amenities (spa, restaurant, etc) were great. We did not take full advantage of the spa because we had sight seeing to do. The room was beautiful...bed comfortable. Hard wood floors, heated bathroom floor made of limestone and marble; robes provided. Extra sitting area in the room. I wouldn't hesitate to come back here. As it was off season, we got an excellent rate. I am sure this room goes for much more during ski season.
"Slovakian mountain hide-away"
09/09/2014 IandN2012 London, United Kingdom
Stayed for two nights in July 2014. Hotel has a wonderful setting on a small lake which is well worth the 25 minutes to walk around. Service was very good, as was the standard of the room. We had one that had a view over the valley, we weren't prepared to pay the extra 30-50 euros for a lake view. Food in the restaurant was good, we ate one evening and enjoyed it. The breakfasts were also very good. Room was clean with good facilities. This is a an ideal break in an idyllic setting. Travelling to the hotel can be difficult, it was a four and half hour drive from Bratislava. Highly recommended.
We were there for 4 days. Hotel is perfect! Rooms are big with perfect bathroom and space enought. Hotel have excelent spa area with pool and Whirlpool and with exklusive rest area with perfect view to Strbske pleso.
"Special hotel in a special place"
My wife and I visited the Tatras mountains and decided to try this hotel. We are thrilled that we did. The setting is stunning and the hotel itself is extraordinary. We used all of the facilities. The indoor pool and spa set this hotel apart. Sitting in the hot tub looking at the mountains reflect in the little lake make you think this is one of the most beautiful places in Slovakia. The only downside was that we had to leave. The food is excellent and the breakfast had everything you could want. Get a room that overlooks the lake and ask for a balcony.
"Super luxury hotel"
01/09/2014 Lonels Frederiksberg, Denmark
A fantastic hotel with super service from everyone. Wonderful room with view to the mountains and the lake. Breakfast super delicious - and so much to choose from - imagne just 4 different kinds af butter!!! Very cosy bar with an open fire in the evening, great bar food and live music in weekends. We have already booked for next summer.
"Great hotel with excellent restaurant"
25/08/2014 Another_Thom London, United Kingdom
We were staying for 7 nights and this Kempinksi hotel. I liked: nice grounds, amazing pool area with great views, nice lake view room (junior suite I think), very nice staff in reception and overall hotel. Very good food for dinner at a la carte Grand hotel. Ingredients hight quality and presented very well. I disliked: dress code of many guests - slippers, high heels, sport wear in the breakfast and common areas even at evening. Should be more strict policy for such kind of property, but I give 5 starts to my rating anyway, as this is common problem with guests from some local countries. Lobby / bar area not very clean and a bit tired furniture. Anyway it is best place to stay in High Tatras. Recommended.
"Superb but a few glitches"
22/08/2014 AnGr2013 Luxembourg City, Luxembourg
We had a wonderful stay. Luxurious room, very friendly staff with good English. The whole setting is very appealing. The beds were wonderful. The Spa and pool are impressive but I found it annoying that a very busy hiking trail was right in front ofthe pool and the relaxation area. All hikers could see the Spa guests through the panorama windows. Being watched the whole time makes it difficult to relax. The breakfast is top notch but we had to wait for our eggs forever. Everything we had picked up from the buffet was stone cold by the time the eggs arrived. The food for dinner was good but a little below what i consider standard for a five star restaurant. The egg poached all the way through, the salmon overcooked. The very impressive sommelier made up for it by serving wonderful Slovak wine. The wine was so good it was an eye opener for me what Slovak wine makers are capable of. Lastly the prices are very hefty. I would have expected such prices in bratislava maybe but not at the east end of Slovakia. Anyhow, we had a great time and will return.
"Ultimate luxury in a beautiful setting"
20/08/2014 morr27 San Francisco, CA
We just spent a few days at this hotel and had a wonderful time. The hotel is beautiful and it is just steps away from many amazing hiking trails. We loved the views of the lake and spending time at the pool and spa. We also loved that it was easy to walk down the steps to the small village where you could eat at casual restaurants and get supplies at the grocery store. Also, wanted to highlight that we loved working with the concierge to help us get to and from the hotel from Krakow and back to Budapest. They provided great information and set us up with Ondrej who picked us up at the Zacopane train station and drove us to the hotel. He was extremely professional and gave us tons of interesting information about the area. We really enjoyed chatting with him about Slovakia and he helped us get on the right train back to Budapest. If you stay at the hotel - we recommend that you get him to take you on some of the excursions in the area so you can get great info. Would highly recommend this hotel for people who love to hike and and are looking for a luxurious get away.
20/08/2014 Roo017 London, United Kingdom
We don't usually stay in chain hotels but are very glad we made an exception in this case - the Kempinski outstripped our expectations completely. Staff were fantastic (they even arranged a cake and card for my daughter's 5th birthday), facilities and room service were superb. Also a lovely location on the lake. I'm sure that there isn't a hotel in the vicinity which even comes close.
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