"5 star experience"
excellent hotel....by far the best hotel I have ever stayed inGenuine Expedia guest review
"Fantastic hotel in Nairobi."
We stayed here twice while visiting Kenya and each time the staff were very helpful and welcoming. The food in the Asian restaurant was absolutely fantastic. The prawn starter a 'must try'! The pool is great - the spa is truly international luruxy standard and the gym is extremely clean, bright and great for a jetlag cure. Excellent duvets and pillows. All […] in all a fantastic hotel. Read moreGenuine Hotels.com guest review
I have stayed at this hotel,on business, several times. It is still brilliant and certainly does NOT disappoint.Genuine Hotels.com guest review
"Best Place To Stay"
We first stayed at the Hilton thinking it would be the nicest around and it was average for an african hotel, but then we stayed here and it was amazing! truly first class service and the best accomidation and nicest staff in a hotel I've ever seen.Genuine Hotels.com guest review
The hotel is brand new, very nicely designed and great service. The only minor drawback is the location - central location with easy access to Nairibi by taxi, but not easily accessible by foot and not a lot of things to do within walking distanceGenuine Hotels.com guest review
"My second home !"
I really enjoy staying at this hotel. The staff are professional and friendly. The service is great!Genuine Hotels.com guest review
"Best hotel in whole of Africa"
The Kempinski is an amazing property. This was my third time staying here since they opened in November 2013, and the service is as good as any place I've stayed. The staff is super attentive, very responsive, thoughtful and very kind. Makes you feel at home. International guests, but you always feel like you are part of a family. Staff is well trained […] and always keen to help. Rooms are perfectly sized, very clean with nice amenities. George Nato, the head concierge, John Muita and Genevieve are fantastic. Always there. The food at the Cafe is fresh, and plenty of choices. I would never stay anywhere else but this hotel in Nairobi. Read moreGenuine Hotels.com guest review
"Great quality and service"
Overall good quality and serviceGenuine Hotels.com guest review
The front desk staff were very welcoming and accepted to check me in well before the stated 2 pm check in time. The room was just superb and felt good.Genuine Expedia guest review
"Beautiful but a few flaws"
Lovely stay, big rooms, beautiful furnishings, but no coffemaker or iron in roomGenuine Expedia guest review
"Great after-safari hotel."
If you are looking for a first class hotel, look here first! Absolutely best-of-the-best hotel here. Lacks adequate dining options (on property) but staff is amazing and you will not regret your experience!Genuine Hotels.com guest review
"New hotel teething problems"
Great entrance, service, clean, modern look Victorian decor. Only issue was rooms are small. Free wifi which is great for a business hotel. Would stay here again but not going to be my first choice choice until they are about 1year old.Genuine Hotels.com guest review
"Best hotel in Nairobi"
No another hotel in Nairobi can beat it!!!! I will always come back!Genuine Hotels.com guest review
Very good hotel & service.. Great and new hotel in Nairobi. HIghly recommendedGenuine Hotels.com guest review
"Nice and quite"
Great room and clean and professional staff with great restaurant even the qty of plates is less but good foodGenuine Expedia guest review
"Very nice stay"
We stayed at the villa rosa kempenski for 3 nights before a trip on safari. The hotel was brand new and a good relaxing break. The staff couldn't do enough for us.Genuine Hotels.com guest review
"Great new hotel"
Everything is new and clean. Service is outstanding. Everyone is friendly and helpful.Genuine Hotels.com guest review
Staff is a little slow, but the hotel is 6 star status, especially the gym and pool area.Genuine Expedia guest review
"nice hotel in near center of Nairobi"
overall it was a great time. food was great, room was clean and nice. one drawback was it was relatively new, therefore some of the facilities, such as spa, was not completed and unable to use it at the moment. otherwise, rest of the stay was enjoyable.Genuine Expedia guest review
The service was amazing. Extraordinary, really. Each staff person. Every one was fantastic - always attentive, always willing to help and always with a smiling face. The head concierge, George Nato, was terrific; very professional, very in-tune with guests. For a fairly new hotel, they were super accommodating. One challenge is the rooms can be noisy […] on the front part of the hotel (which faces a main road). They should really put in double pane windows; but, that is more management and owner issue; not the staff. Read moreGenuine Hotels.com guest review
"Very sophisticated,clean and nice city hotel."
Perfect.Genuine Expedia guest review
"Great service. Noisy location"
Really great service here. Above the normal for even a high end hotel. Negative is do not get a room on the main road. The windows are not double-paned (for some strange reason for a new hotel), but otherwise terrific hotel. George NATO, the concierge and his team were exceptional. Restaurant one of best for a hotel, and very personalized service. Would […] stay here again - but make sure have quiet room:-) Read moreGenuine Hotels.com guest review
"Beautiful hotel in Westland."
Villa Rosa is in a beautiful rose colored turn of the century style villa. Everything is new and gleaming. The only restaurant that was open replicated the room service menu, not very exciting. It offered only buffet style service for breakfast, lunch and dinner. 3 more restaurants are in the planning stage, something of which potential guests should […] be made aware. This was very disappointing. Read moreGenuine Expedia guest review
"Best Hotel in Nairobi"
This was my first stay at the Villa Rosa, it's an outstanding hotel, the staff were very courteous and friendly from hotel pick-up to drop. The rooms are nice and spacious and the bathroom is the best I've seen in a hotel of recent. The food is also great, though I have tried only one restaurantGenuine Expedia guest review
"Convenient, Comfortable, and Cozy"
I only stayed for one night during an overnight transit from Harare. The breakfast was excellent, the room was very comfortable, and the staff were friendly. The only recommendation I have would be to include coffee/tea in the room.Genuine Hotels.com guest review
"Very high quality hotel with very friendly staff"
The staff went out of there way to make sure we had everything we needed, the rooms were very nice and the food was good. One this hotel has fully established itself and opened all the restaurants/bars it offers, this will be the best place in Nairobi to stay.Genuine Expedia guest review
"A True 5-star"
In an area where star ratings seem a little inflated, Villa Rosa Kempinski is a true 5-star. We were there 5 days 20-25 September 2013. Staff attentiveness was outstanding, the room was spotless and well appointed, and the overall facility has a "wow" factor. Hotel location is excellent for shopping and dining (although the Westgate tragedy at least […] temporarily impacts that). Hard to imagine a better hotel in Nairobi. Read moreGenuine Expedia guest review
"brand new luxury just outside Nairobi City center"
The most welcoming staff I have ever experienced. Hotel is init's soft opening and some of the restaurants will not open for two weeks. However, that did not stop the outstanding service. The rooms are immaculate and the bedding is top notch. This will be the place to stay in Nairobi by Christmas!Genuine Expedia guest review
Fantastic hotel and best staff we haver ever met.Genuine Hotels.com guest review
TOP!Genuine Hotels.com guest review
"Best hotel in Nairobi"
Excellent hotel with a lot of love to details! Outstanding service. Extremly friendly! High quality along the chain. I will come back! For sure! Staff needs more training!Genuine Hotels.com guest review
Een uitstekend hotel, zeer goede prijs kwaliteit verhouding. Bedden top. Ontbijt was fantastisch. Zeer aan te bevelen.Genuine Hotels.com guest review
27/11/2014 michael m London, United Kingdom
It was my first time in this Hotel and I must commend the staff for their outstanding service and hospitality. The buffet restaurant staff are excellent. On my last night I was rushing to the airport so I needed to have dinner early. Esther allowed me to have early dinner and kept checking on me. She was very helpful. Eunice also was nice. I love their professionalism and will for sure recommend this Hotel to my friends.
"Could have been so much more."
27/11/2014 Jacky K Towcester, United Kingdom
What a shame. We took a party totally six on a Wednesday evening and were very disappointed. The restaurant was almost empty but we were still seated at a table that was pretty much on the corridor. There were no other alternatives (I looked). The waitress was really well trained and made us very welcome and was as helpful as she could have been. We all thought that the food was ok but nothing really to recommend and was expensive for what it was. I won't go again.
"Bad customer service"
26/11/2014 devros k Washington DC, District of Columbia
I actually like the Villa Rosa property and have stayed in the hotel 4 times this year. I also had my staff who travel to Nairobi to stay in the hotel. I asked earlier in the day of my departure to print my bill, this failed to happen. The hotel printed charges on the bill which I did not incur. I refused to pay. The gentleman kept insisting that I pay. 45 minutes later they bring the bar attendant and he affirmed that I did not incur the charges. Now I am stuck in traffic hoping that I make my flight. Nicely built hotel but bad service- the attendant kept stalling thinking I would just pay. I asked for the manager and he said he was the management. They should change management. I had asked for the hotel taxi receipt for the past three days and had to leave without them. It is very unfortunate given the amount of money I have spent at the hotel that they were unwilling to accommodate even if I was wrong.
"a place to celebrate"
25/11/2014 959alex Nairobi, Kenya
Friday was my best day having visited the hotel for dinner. i was impressed by the staffs right from the time i made a call for reservation. when i arrived at the restaurant i was warmly received by the hostess who handed us to a very brilliant and jovial waiter one Mr. Brian. This staff was excellent in his service and indeed understood what customer satisfaction is all about. He took us through the buffet explaining all the courses. He was so friendly and ready to help even when we found the food to be dry he suggested and brought us beef source to make us enjoy our meal. His up selling suggestive skill made us buy a bottle of Muscat-wine which my wife really enjoyed and liked. The surprise of birthday cake presentation to my wife really made our night. I SALUTE KEMPINSKI HOTEL
Great venue, draw card for an event, staff are great, stunning rooms, great restaurants, great informal areas. Had a very early morning check out , takeout breakfast was arranged at no extra costs. Spa is spotless and the packages are affordable.
"The good, the bad and the ugly"
22/11/2014 Dietrichsen Pretoria, Gauteng, South Africa
Hotel is spotless. Staff were very nice and made sure their service was good (restaurants especially) and the Asian restaurant is defnitely worth a mention, excellent sushi and Thai. I'm a light sleeper so found the outside noise (night club?) somewhat disturbing and windows don't seal well. Pity there was a water leakage in my room one evening, I had to move to another (a bit smaller) room, with apologies by the engineers but no acknowledgement or apology by the manager / duty manager of the inconvenience caused to me. I would've expect more from a hotel ranked so highly. It would be nice too if there was a Kenyan flavour to the decor.
"best hotel ever"
21/11/2014 chris l
This is one of the best hotels I have stayed. The staff very friendly, service excellent from check in to the restaurants. The staff in the restaurants are the best especially the breakfast staff were very friendly and offered the best service. Special mention of the lady manager(light lady),who was always smiling and ensured that we had our teas on time and always wiling to assist. Thank you and I will always choose Kempinski.
"Most Wonderful Hotel in Nairobi"
Look no further: this is your Nairobi hotel. Conveniently located in the heart of downtown, this is THE business hotel. Everything is set up for you to have the perfect stay: staff is professional and superbly trained; the concierge is top notch; and restaurants, cigar rooms, the spa and the bar are all conveniently located on two floors. The outdoor pool is lovely; one can swim laps in virtually complete privacy; it is an outside oasis. We were fortunate to have a business suite; it was spacious and extremely well-appointed. Ultra-comfortable and beautiful. Great views, too. If you venture into Nairobi, ask the concierge to arrange for a driver. It's the best way to get around. Also MOST HIGHLY RECOMMENDED: ask them to set you up for a safari in the Masai Mara; Kempinski owns a place there, and it is DIVINE! We made very last minute plans to safari, as we didn't think we had enough time to do it right. We are so glad we let them talk us into it. It is a lifetime highlight! UNFORGETTABLE! The Villa Rosa Kempinski ticks every single imaginable box. MOST HIGHLY RECOMMENDED!
"Best hotel in Nairobi"
20/11/2014 Sanjeet_Pradhan Dubai, Dubai, United Arab Emirates
Good rooms luxurious ambience good staff. A bit far from the airport but close to the business district. Breakfast is ok. Gym not that great. Apart from wifi speed everything is good. Rooms are expensive but worth it.
"Very good, but no less than you'd expect for the price"
15/11/2014 MrnMrsBales Haslemere, United Kingdom
This is a first class hotel and ticks every box in terms of service, quality of decor and facilities etc. Great restaurants and excellent bar (1st floor), so highly conducive to business meetings. The spa was also really very good. Of course, all this comes at a price, but as long as they maintain the quality then it seems fair enough.
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