"5 star experience"
excellent hotel....by far the best hotel I have ever stayed inGenuine Expedia guest review
"Fantastic hotel in Nairobi."
We stayed here twice while visiting Kenya and each time the staff were very helpful and welcoming. The food in the Asian restaurant was absolutely fantastic. The prawn starter a 'must try'! The pool is great - the spa is truly international luruxy standard and the gym is extremely clean, bright and great for a jetlag cure. Excellent duvets and pillows. All […] in all a fantastic hotel. Read moreGenuine Hotels.com guest review
I have stayed at this hotel,on business, several times. It is still brilliant and certainly does NOT disappoint.Genuine Hotels.com guest review
"Best Place To Stay"
We first stayed at the Hilton thinking it would be the nicest around and it was average for an african hotel, but then we stayed here and it was amazing! truly first class service and the best accomidation and nicest staff in a hotel I've ever seen.Genuine Hotels.com guest review
The hotel is brand new, very nicely designed and great service. The only minor drawback is the location - central location with easy access to Nairibi by taxi, but not easily accessible by foot and not a lot of things to do within walking distanceGenuine Hotels.com guest review
"My second home !"
I really enjoy staying at this hotel. The staff are professional and friendly. The service is great!Genuine Hotels.com guest review
"Best hotel in whole of Africa"
The Kempinski is an amazing property. This was my third time staying here since they opened in November 2013, and the service is as good as any place I've stayed. The staff is super attentive, very responsive, thoughtful and very kind. Makes you feel at home. International guests, but you always feel like you are part of a family. Staff is well trained […] and always keen to help. Rooms are perfectly sized, very clean with nice amenities. George Nato, the head concierge, John Muita and Genevieve are fantastic. Always there. The food at the Cafe is fresh, and plenty of choices. I would never stay anywhere else but this hotel in Nairobi. Read moreGenuine Hotels.com guest review
My fiancée and I stayed one night at the Kempinksi to celebrate our engagement. Despite the hotel not having prior notice, they arranged a free room upgrade for us and late check-out the next day to allow us to make the most of the facilities. The concierge also helped us to get a reservation at another exclusive hotel in Nairobi despite it being fully […] booked in high season. The whole experience at the Kempinksi was fantastic and I hope to stay at their hotels again in future. Read moreGenuine Expedia guest review
"Great quality and service"
Overall good quality and serviceGenuine Hotels.com guest review
The front desk staff were very welcoming and accepted to check me in well before the stated 2 pm check in time. The room was just superb and felt good.Genuine Expedia guest review
"Beautiful but a few flaws"
Lovely stay, big rooms, beautiful furnishings, but no coffemaker or iron in roomGenuine Expedia guest review
"Great after-safari hotel."
If you are looking for a first class hotel, look here first! Absolutely best-of-the-best hotel here. Lacks adequate dining options (on property) but staff is amazing and you will not regret your experience!Genuine Hotels.com guest review
"New hotel teething problems"
Great entrance, service, clean, modern look Victorian decor. Only issue was rooms are small. Free wifi which is great for a business hotel. Would stay here again but not going to be my first choice choice until they are about 1year old.Genuine Hotels.com guest review
"Best hotel in Nairobi"
No another hotel in Nairobi can beat it!!!! I will always come back!Genuine Hotels.com guest review
Very good hotel & service.. Great and new hotel in Nairobi. HIghly recommendedGenuine Hotels.com guest review
"Nice and quite"
Great room and clean and professional staff with great restaurant even the qty of plates is less but good foodGenuine Expedia guest review
"Very nice stay"
We stayed at the villa rosa kempenski for 3 nights before a trip on safari. The hotel was brand new and a good relaxing break. The staff couldn't do enough for us.Genuine Hotels.com guest review
"Great new hotel"
Everything is new and clean. Service is outstanding. Everyone is friendly and helpful.Genuine Hotels.com guest review
Staff is a little slow, but the hotel is 6 star status, especially the gym and pool area.Genuine Expedia guest review
"nice hotel in near center of Nairobi"
overall it was a great time. food was great, room was clean and nice. one drawback was it was relatively new, therefore some of the facilities, such as spa, was not completed and unable to use it at the moment. otherwise, rest of the stay was enjoyable.Genuine Expedia guest review
The service was amazing. Extraordinary, really. Each staff person. Every one was fantastic - always attentive, always willing to help and always with a smiling face. The head concierge, George Nato, was terrific; very professional, very in-tune with guests. For a fairly new hotel, they were super accommodating. One challenge is the rooms can be noisy […] on the front part of the hotel (which faces a main road). They should really put in double pane windows; but, that is more management and owner issue; not the staff. Read moreGenuine Hotels.com guest review
"Very sophisticated,clean and nice city hotel."
Perfect.Genuine Expedia guest review
"Great service. Noisy location"
Really great service here. Above the normal for even a high end hotel. Negative is do not get a room on the main road. The windows are not double-paned (for some strange reason for a new hotel), but otherwise terrific hotel. George NATO, the concierge and his team were exceptional. Restaurant one of best for a hotel, and very personalized service. Would […] stay here again - but make sure have quiet room:-) Read moreGenuine Hotels.com guest review
"Beautiful hotel in Westland."
Villa Rosa is in a beautiful rose colored turn of the century style villa. Everything is new and gleaming. The only restaurant that was open replicated the room service menu, not very exciting. It offered only buffet style service for breakfast, lunch and dinner. 3 more restaurants are in the planning stage, something of which potential guests should […] be made aware. This was very disappointing. Read moreGenuine Expedia guest review
"Best Hotel in Nairobi"
This was my first stay at the Villa Rosa, it's an outstanding hotel, the staff were very courteous and friendly from hotel pick-up to drop. The rooms are nice and spacious and the bathroom is the best I've seen in a hotel of recent. The food is also great, though I have tried only one restaurantGenuine Expedia guest review
"Convenient, Comfortable, and Cozy"
I only stayed for one night during an overnight transit from Harare. The breakfast was excellent, the room was very comfortable, and the staff were friendly. The only recommendation I have would be to include coffee/tea in the room.Genuine Hotels.com guest review
"Very high quality hotel with very friendly staff"
The staff went out of there way to make sure we had everything we needed, the rooms were very nice and the food was good. One this hotel has fully established itself and opened all the restaurants/bars it offers, this will be the best place in Nairobi to stay.Genuine Expedia guest review
"A True 5-star"
In an area where star ratings seem a little inflated, Villa Rosa Kempinski is a true 5-star. We were there 5 days 20-25 September 2013. Staff attentiveness was outstanding, the room was spotless and well appointed, and the overall facility has a "wow" factor. Hotel location is excellent for shopping and dining (although the Westgate tragedy at least […] temporarily impacts that). Hard to imagine a better hotel in Nairobi. Read moreGenuine Expedia guest review
"brand new luxury just outside Nairobi City center"
The most welcoming staff I have ever experienced. Hotel is init's soft opening and some of the restaurants will not open for two weeks. However, that did not stop the outstanding service. The rooms are immaculate and the bedding is top notch. This will be the place to stay in Nairobi by Christmas!Genuine Expedia guest review
Fantastic hotel and best staff we haver ever met.Genuine Hotels.com guest review
"unreal great,and i travel a lot :-)"
stayed more in the hotel,then outside :-)beds was the best,food was great,service was great:-)Genuine Expedia guest review
TOP!Genuine Hotels.com guest review
"Best hotel in Nairobi"
Excellent hotel with a lot of love to details! Outstanding service. Extremly friendly! High quality along the chain. I will come back! For sure! Staff needs more training!Genuine Hotels.com guest review
Een uitstekend hotel, zeer goede prijs kwaliteit verhouding. Bedden top. Ontbijt was fantastisch. Zeer aan te bevelen.Genuine Hotels.com guest review
"Great Service, Great People"
22/01/2015 E H Cabo San Lucas, Mexico
We stayed here when we arrived in Kenya and then when we returned from a 15 day Safari through Kenya and Tanzania last week. Our room was clean and everything we needed was there. We had zinging internet / the breakfast buffet was fabulous and delicious! (The buffet servers are amazing / we would like to single out Jane who we especially enjoyed during both visits ... she is a wonderful rep for the hotel). We ate at Lucca and at 88 (Asian fusion which was wonderful). I have no complaints ... it's a lovely hotel, comfortable beds and rooms ... the staff tries very hard but sometimes they need reminding - our rooms were in the front so we weren't affected by the loud disco.
"An excellent new hotel"
20/01/2015 Lzrdoc Phoenix, Arizona
This hotel was built about a year ago, and is in central Nairobi. We enjoyed everything about it. The service was impeccable, and the rooms spacious with excellent internet service. Both a shower and a bath are in the bathroom area. The bed was very comfortable and there was a nice desk to work at. Adequate electrical plugs were available for recharging electrical devices. The breakfast buffet was superb, and we enjoyed Jane on the wait staff who was always smiling and helpful. A disappointment was that some of the restaurants that were advertised were not yet open.
"Probably the greatest hotel in Nairobi"
12/01/2015 flateg Kathmandu, Nepal
It gives the impression that this is the greatest hotel in Nairobi but I am sure there are others as well. it is situated not very convenient for the walking through the city, if you want to. Otherwise the location is good. The room and bed is wonderful and so the service. Be prepared to pay an extra night if you come early before 8:00am and 50% if you come before 12pm. Internet connection was ok, not great, but this is expectedly to me in Africa. The breakfast is very good and diverse, the restaurant itself is so as well. The concierge can help you with the restaurants arrangements and the transportation but be prepared to pay extra as the hotel prices are higher. We were trying to get a normal taxi cab and couldn't manage that with him. But he is very polite ... ;) Also be sure that your requests to the reception staff are followed, you better check daily. I had to, unfortunately...
"Great Staff ...Great Hotel"
06/01/2015 Tosin A Lagos, Nigeria
The Hotel is very nice and modern. The staff very helpful and nice. A particularly staff stood out. Her name is Faith Ellie, She always welcome myself and colleagues to the breakfast table with a big smile and attending to us to make sure we are fine. We always hope she is on shift when we go for breakfast. The rooms has modern facilities and nice view also. I would recommend this as the number one hotel in Kenya!!
"Damaging the Brand"
31/12/2014 Nash1605 Dubai, United Arab Emirates
Having lived in Abu Dhabi for many years, my knowledge of the Kempinski brand is the Emirates Palace, as such anything else managed by the brand will struggle to match up, however, the Nairobi Hotel has a long way to go to even come close. There are many positives to mention at the hotel, the staff are very pleasant, however, for many simple requests it's appears that they are doing the action for the first time. The hotel has a number of restaurants which are often quite empty, I wonder whether this is due to the service or quality of food. During my trip a colleague was stricken by Salmonella poisoning following a session at a Hotel buffet. As aside, the Hotel's website states that all it's restaurants are open, which is a blatant lie. Supplies of all but basic alcoholic beverages are limited. When choosing from the wine list its easier to ask what they have rather than an aspirational request from their menu. Similarly whilst the local brand beer is plentiful but ask for an international label you could be struggling. I then witnessed what can only best be descirbed as a "Monty Python" script. Another guest requested Marlboro Lights at the bar. The barman paused and stated that they didn't have "lights" but they did sell other Marlboro cigarettes. The guest then asked which ones, the barman replied we don't have them at present ! The guest then asked what other brands were available, the barman replied we don't have any cigarettes at present !!! Another evening a small group of my colleagues met in the bar for pre-dinner drinks. Our order was taken four times by different waiters. I travel to East Africa a half a dozen times throughout the year, as such am aware of the shortcomings of the region, including power cuts most days and lifts not working. When travelling I tend to stop over in Dubai and I'm quite often wonder how hotels in these different regions can differ so wildly ? What I do know is that I'm unlikey to be staying at the Villa Rosa again.
"Dinner at Lucca"
30/12/2014 Sunshine342 Nairobi, Kenya
Had dinner one week ago at the Lucca restaurant. The food was excellent, I chose a very sumptuous and delicious chicken meal with a sauce that was just awesome. Staff are helpful and very courteous including those who assist with the parking. The cake for my friend's birthday was unique and very professionally done. It was my first time to be at this restaurant and will definitely be going back.
"HOME FAR AWAY HOME"
28/12/2014 mohamedalimoha Chile
we spent little time at the hotel but we found the place more warmer and conducive than our own home. My family actually came to the hotel for breakfast before taking our flight to chile. Being the first time in the hotel the warm welcome right from the reception to the main restaurant where we had breakfast made us feel home. The whole hotel was actually pleasing in sight. I remember the waiter who served us that morning BRIAN showed us that we are in the right place. the juices, teas and all that he served us was perfectly made. However, his skill helped us when our younger son had refused to eat. He suggested pan cakes for him which indeed was his favourite and he ate thus relieved of our worries. CONGRATULATION KEMPINSKI FOR OUTSTANDING SERVICE.
"What a perfect Christmas"
Great hotel , excellent staff The sprit of Christmas in an African setting was wonderful. Great dinner at Lucca. Sushi at the Asian was the best Muggi at he spa was wonderful George at the reception can get you anything Only negative is the room is a bit noisy from the sound of the street Will be back
"World class elegance"
Villa Rosa Kempinski Nairobi "Kempinski" is a world recognised brand for its elegant simplicity accompanied by class and standards beyond compare I've stayed at a few kempinskis and so it was an obvious choice to spoil my self for the Christmas weekend I checked in Thursday afternoon took a quick look around the property, my room was amazing I called the spa and booked a massage and facial with Lucy. the evening was well spent at the balcony bar with great entertainment from hellon the saxophonist and band. They offer A great selection of wine from the wine list. I was booked for dinner at 8:30 pm at the famous Lucca Italian restaurant I absolutely fell in ln love with the food great service and the chef Silvio checked in on me several times to make sure the food was to my liking. Overall great experience! Kempinski is without a doubt Nairobis crown jewel 5 stars
"I loved the service, I enjoyed my short stay in Nairobi, a great property, a lovely suite and a friendly atmosphere."
My personal experience at Villa Rosa Kempinski was fantastic. Limousine chauffeur provided by the hotel was very accommodating, hospitable and friendly. He stood up with luxury signage with the name of the hotel written on it instead of my name, which I loved it. It has given a clear sign that the hotel understands a privacy of each guest. The hotel is located in a quite green area. I was escorted to the suite by a lady in red and she was very helpful. I had dinner at the lounge and bar and had breakfast in the morning. The staffs were very polite. It was a great value of Italian cuisine at the Italian restaurant overlooking the street where you can see people and streetwalkers passing by outside of the villa gate. As a business traveller there was nothing that I could complain about the service I experienced during my stay at the property. Thank you to the GM and his team. I would definitely be back ! Gessy G
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