"5 star experience"
excellent hotel....by far the best hotel I have ever stayed inGenuine Expedia guest review
"Fantastic hotel in Nairobi."
We stayed here twice while visiting Kenya and each time the staff were very helpful and welcoming. The food in the Asian restaurant was absolutely fantastic. The prawn starter a 'must try'! The pool is great - the spa is truly international luruxy standard and the gym is extremely clean, bright and great for a jetlag cure. Excellent duvets and pillows. All […] in all a fantastic hotel. Read moreGenuine Hotels.com guest review
I have stayed at this hotel,on business, several times. It is still brilliant and certainly does NOT disappoint.Genuine Hotels.com guest review
"Best Place To Stay"
We first stayed at the Hilton thinking it would be the nicest around and it was average for an african hotel, but then we stayed here and it was amazing! truly first class service and the best accomidation and nicest staff in a hotel I've ever seen.Genuine Hotels.com guest review
The hotel is brand new, very nicely designed and great service. The only minor drawback is the location - central location with easy access to Nairibi by taxi, but not easily accessible by foot and not a lot of things to do within walking distanceGenuine Hotels.com guest review
"My second home !"
I really enjoy staying at this hotel. The staff are professional and friendly. The service is great!Genuine Hotels.com guest review
"Best hotel in whole of Africa"
The Kempinski is an amazing property. This was my third time staying here since they opened in November 2013, and the service is as good as any place I've stayed. The staff is super attentive, very responsive, thoughtful and very kind. Makes you feel at home. International guests, but you always feel like you are part of a family. Staff is well trained […] and always keen to help. Rooms are perfectly sized, very clean with nice amenities. George Nato, the head concierge, John Muita and Genevieve are fantastic. Always there. The food at the Cafe is fresh, and plenty of choices. I would never stay anywhere else but this hotel in Nairobi. Read moreGenuine Hotels.com guest review
My fiancée and I stayed one night at the Kempinksi to celebrate our engagement. Despite the hotel not having prior notice, they arranged a free room upgrade for us and late check-out the next day to allow us to make the most of the facilities. The concierge also helped us to get a reservation at another exclusive hotel in Nairobi despite it being fully […] booked in high season. The whole experience at the Kempinksi was fantastic and I hope to stay at their hotels again in future. Read moreGenuine Expedia guest review
"Great quality and service"
Overall good quality and serviceGenuine Hotels.com guest review
The front desk staff were very welcoming and accepted to check me in well before the stated 2 pm check in time. The room was just superb and felt good.Genuine Expedia guest review
"Beautiful but a few flaws"
Lovely stay, big rooms, beautiful furnishings, but no coffemaker or iron in roomGenuine Expedia guest review
"Great after-safari hotel."
If you are looking for a first class hotel, look here first! Absolutely best-of-the-best hotel here. Lacks adequate dining options (on property) but staff is amazing and you will not regret your experience!Genuine Hotels.com guest review
"New hotel teething problems"
Great entrance, service, clean, modern look Victorian decor. Only issue was rooms are small. Free wifi which is great for a business hotel. Would stay here again but not going to be my first choice choice until they are about 1year old.Genuine Hotels.com guest review
"Best hotel in Nairobi"
No another hotel in Nairobi can beat it!!!! I will always come back!Genuine Hotels.com guest review
Very good hotel & service.. Great and new hotel in Nairobi. HIghly recommendedGenuine Hotels.com guest review
"Nice and quite"
Great room and clean and professional staff with great restaurant even the qty of plates is less but good foodGenuine Expedia guest review
"Very nice stay"
We stayed at the villa rosa kempenski for 3 nights before a trip on safari. The hotel was brand new and a good relaxing break. The staff couldn't do enough for us.Genuine Hotels.com guest review
"Great new hotel"
Everything is new and clean. Service is outstanding. Everyone is friendly and helpful.Genuine Hotels.com guest review
Staff is a little slow, but the hotel is 6 star status, especially the gym and pool area.Genuine Expedia guest review
"nice hotel in near center of Nairobi"
overall it was a great time. food was great, room was clean and nice. one drawback was it was relatively new, therefore some of the facilities, such as spa, was not completed and unable to use it at the moment. otherwise, rest of the stay was enjoyable.Genuine Expedia guest review
The service was amazing. Extraordinary, really. Each staff person. Every one was fantastic - always attentive, always willing to help and always with a smiling face. The head concierge, George Nato, was terrific; very professional, very in-tune with guests. For a fairly new hotel, they were super accommodating. One challenge is the rooms can be noisy […] on the front part of the hotel (which faces a main road). They should really put in double pane windows; but, that is more management and owner issue; not the staff. Read moreGenuine Hotels.com guest review
"Very sophisticated,clean and nice city hotel."
Perfect.Genuine Expedia guest review
"Great service. Noisy location"
Really great service here. Above the normal for even a high end hotel. Negative is do not get a room on the main road. The windows are not double-paned (for some strange reason for a new hotel), but otherwise terrific hotel. George NATO, the concierge and his team were exceptional. Restaurant one of best for a hotel, and very personalized service. Would […] stay here again - but make sure have quiet room:-) Read moreGenuine Hotels.com guest review
"Beautiful hotel in Westland."
Villa Rosa is in a beautiful rose colored turn of the century style villa. Everything is new and gleaming. The only restaurant that was open replicated the room service menu, not very exciting. It offered only buffet style service for breakfast, lunch and dinner. 3 more restaurants are in the planning stage, something of which potential guests should […] be made aware. This was very disappointing. Read moreGenuine Expedia guest review
"Best Hotel in Nairobi"
This was my first stay at the Villa Rosa, it's an outstanding hotel, the staff were very courteous and friendly from hotel pick-up to drop. The rooms are nice and spacious and the bathroom is the best I've seen in a hotel of recent. The food is also great, though I have tried only one restaurantGenuine Expedia guest review
"Convenient, Comfortable, and Cozy"
I only stayed for one night during an overnight transit from Harare. The breakfast was excellent, the room was very comfortable, and the staff were friendly. The only recommendation I have would be to include coffee/tea in the room.Genuine Hotels.com guest review
"Very high quality hotel with very friendly staff"
The staff went out of there way to make sure we had everything we needed, the rooms were very nice and the food was good. One this hotel has fully established itself and opened all the restaurants/bars it offers, this will be the best place in Nairobi to stay.Genuine Expedia guest review
"A True 5-star"
In an area where star ratings seem a little inflated, Villa Rosa Kempinski is a true 5-star. We were there 5 days 20-25 September 2013. Staff attentiveness was outstanding, the room was spotless and well appointed, and the overall facility has a "wow" factor. Hotel location is excellent for shopping and dining (although the Westgate tragedy at least […] temporarily impacts that). Hard to imagine a better hotel in Nairobi. Read moreGenuine Expedia guest review
"brand new luxury just outside Nairobi City center"
The most welcoming staff I have ever experienced. Hotel is init's soft opening and some of the restaurants will not open for two weeks. However, that did not stop the outstanding service. The rooms are immaculate and the bedding is top notch. This will be the place to stay in Nairobi by Christmas!Genuine Expedia guest review
Fantastic hotel and best staff we haver ever met.Genuine Hotels.com guest review
"unreal great,and i travel a lot :-)"
stayed more in the hotel,then outside :-)beds was the best,food was great,service was great:-)Genuine Expedia guest review
TOP!Genuine Hotels.com guest review
"Best hotel in Nairobi"
Excellent hotel with a lot of love to details! Outstanding service. Extremly friendly! High quality along the chain. I will come back! For sure! Staff needs more training!Genuine Hotels.com guest review
Een uitstekend hotel, zeer goede prijs kwaliteit verhouding. Bedden top. Ontbijt was fantastisch. Zeer aan te bevelen.Genuine Hotels.com guest review
"Excellent business hotel"
25/02/2015 Manoj K Dubai, United Arab Emirates
Very nice hotel- compact but perfect for business. Rooms are good, amenities decent and layout is great. Breakfast does not have very many choices but the fruits and juices selection is great....has 2-3 restaurants including a Asia ( read Japanese!) and Italian, good food. Staffs are good and always ready to help though at times you feel the numbers of staff are less compare to guests around.
19/02/2015 Rosscojnb Johannesburg, South Africa
Absolutely fantastic. Beautiful hotel and rooms. Great on site restaurants and bars - enjoyed the breakfast as well as the Italian and Asian restaurants. Fantastic nights rest and staff that are a cut above most hotels in terms of friendliness, service and willingness to go the extra maile. Felt at home immediately and would stay here again if in Nairobi.
"Amazing experience "
17/02/2015 Caro K
The hotel is grand and strategucally located near the central business dustrixt. Meticulous customer service, very clean rooms, absolutely tasty food with wide selections. We enjoyed every bit of the services offered. We will frequent Villa Rosa Kempinski as often as possible.
"Villa Rosa Kempinski Nairobi"
17/02/2015 Michael W
I stayed here for my first trip to Nairobi Kenya (Feb 2015). The hotel facilities were outstanding. Security was strong. The exercise and pool area was comfortable. Dining was excellent. However, the staff were what set this property apart. They were extremely helpful, welcoming, and happy. I would highly recommend this property to others.
"Memorable and commendable"
16/02/2015 Rose O Nairobi, Kenya
I was here for Valentine's day with my husband. We had a wonderful stay in a deluxe room. The room was beautifully adorned with rose petals and made for a breathtaking sight indeed. It was a spacious room, the bathroom had both a shower and tub and exceeded our expectations. The hotel exudes a refined elegance without being cold. Staff are friendly and willing to assist. The breakfast buffet has a large variety of foods that can cater to just about any dietary preferences. I would strongly recommend a stay at Villa Rosa and look forward to staying again, preferably for a longer time.
"Nice stoppover in Nairobi"
16/02/2015 AroundTheGIobe Bern, Switzerland
When you arrive at the building, you wouldn't believe it is a new construction. It looks like a nice house build around the beginning of the last century. This, compared with the luxury standart and comfort of Kempinski, set the perfect mood for our start of another african holiday. The staff is nice, the food was good. Tipp: visit the balcony bar. Great place. The only let down, and this is something the hotel can't be fault for, is that everything is surrounded by high fences and security- unfortunately this seems necessary in Nairobi. A special mention goes for the pick up service. A Kempinski member picked us up at the airport at night which was very nice.
"Value for your Money"
15/02/2015 Moses Q
Very rarely do you get a good experience....what is even more rare is when you get this service consistently. The whole process from booking and reservations to checking in. The rooms are amazing. The food and spa treatments are to die for...to finally checking out. All that was one beautiful and fluid process. The staff know what they are doing , always ready to help and assist. My wife and I loved every minute if it. I felt like a million bucks!! They definitely have a lifetime customer in me.
"Very happy but a bit more consistency in service needed"
i like very much the infrastructure, room is huge and bathroom as well, with space even if big bath and shower are both present. Bed is very comfortable. I was unable to use the pool but told it is a very good one. Issue isWiFi that is free but unbelievable slow when working, also asking a taxi did not resulted in the easiest thing to do. Little thing that can be fixed to get the last star
"The best service in Nairobi"
13/02/2015 Farhiya A Nairobi, Kenya
In an environment where staff are not trained and don't care, I have experienced the best service in Nairobi at the Kempinski hotel, villa rosa Balcony Bar. And not because I'm comparing the service to the sub-par service prevalent in most of the places that I've visited in Nairobi. This is definitely a thumbs up and please ask for Chandra Shah, he's the manager at the balcony bar, and really phenomenal. Edward Otieno is also one of my favorites there!
"My favorite hotel in Nairobi"
09/02/2015 Pablo F
I come to Nairobi regularly for business and have been disappointed staying in other hotels in the past. The Villa Rosa on the other hand has consistently delivered good service. Rooms are cozy and well equipped (perhaps a tad small). The open bathrooms are a nice feature. The gym is small but has all you need for a quick workout... and then you can recharge energy at the breakfast buffet, which is excellent.
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