"5 star experience"
excellent hotel....by far the best hotel I have ever stayed inGenuine Expedia guest review
"Best hotel in whole of Africa"
The Kempinski is an amazing property. This was my third time staying here since they opened in November 2013, and the service is as good as any place I've stayed. The staff is super attentive, very responsive, thoughtful and very kind. Makes you feel at home. International guests, but you always feel like you are part of a family. Staff is well trained […] and always keen to help. Rooms are perfectly sized, very clean with nice amenities. George Nato, the head concierge, John Muita and Genevieve are fantastic. Always there. The food at the Cafe is fresh, and plenty of choices. I would never stay anywhere else but this hotel in Nairobi. Read moreGenuine Hotels.com guest review
"Great quality and service"
Overall good quality and serviceGenuine Hotels.com guest review
The front desk staff were very welcoming and accepted to check me in well before the stated 2 pm check in time. The room was just superb and felt good.Genuine Expedia guest review
"Beautiful but a few flaws"
Lovely stay, big rooms, beautiful furnishings, but no coffemaker or iron in roomGenuine Expedia guest review
"Great after-safari hotel."
If you are looking for a first class hotel, look here first! Absolutely best-of-the-best hotel here. Lacks adequate dining options (on property) but staff is amazing and you will not regret your experience!Genuine Hotels.com guest review
"New hotel teething problems"
Great entrance, service, clean, modern look Victorian decor. Only issue was rooms are small. Free wifi which is great for a business hotel. Would stay here again but not going to be my first choice choice until they are about 1year old.Genuine Hotels.com guest review
"Best hotel in Nairobi"
No another hotel in Nairobi can beat it!!!! I will always come back!Genuine Hotels.com guest review
Very good hotel & service.. Great and new hotel in Nairobi. HIghly recommendedGenuine Hotels.com guest review
"Nice and quite"
Great room and clean and professional staff with great restaurant even the qty of plates is less but good foodGenuine Expedia guest review
"Very nice stay"
We stayed at the villa rosa kempenski for 3 nights before a trip on safari. The hotel was brand new and a good relaxing break. The staff couldn't do enough for us.Genuine Hotels.com guest review
"Great new hotel"
Everything is new and clean. Service is outstanding. Everyone is friendly and helpful.Genuine Hotels.com guest review
Staff is a little slow, but the hotel is 6 star status, especially the gym and pool area.Genuine Expedia guest review
"nice hotel in near center of Nairobi"
overall it was a great time. food was great, room was clean and nice. one drawback was it was relatively new, therefore some of the facilities, such as spa, was not completed and unable to use it at the moment. otherwise, rest of the stay was enjoyable.Genuine Expedia guest review
The service was amazing. Extraordinary, really. Each staff person. Every one was fantastic - always attentive, always willing to help and always with a smiling face. The head concierge, George Nato, was terrific; very professional, very in-tune with guests. For a fairly new hotel, they were super accommodating. One challenge is the rooms can be noisy […] on the front part of the hotel (which faces a main road). They should really put in double pane windows; but, that is more management and owner issue; not the staff. Read moreGenuine Hotels.com guest review
"Very sophisticated,clean and nice city hotel."
Perfect.Genuine Expedia guest review
"Great service. Noisy location"
Really great service here. Above the normal for even a high end hotel. Negative is do not get a room on the main road. The windows are not double-paned (for some strange reason for a new hotel), but otherwise terrific hotel. George NATO, the concierge and his team were exceptional. Restaurant one of best for a hotel, and very personalized service. Would […] stay here again - but make sure have quiet room:-) Read moreGenuine Hotels.com guest review
"Beautiful hotel in Westland."
Villa Rosa is in a beautiful rose colored turn of the century style villa. Everything is new and gleaming. The only restaurant that was open replicated the room service menu, not very exciting. It offered only buffet style service for breakfast, lunch and dinner. 3 more restaurants are in the planning stage, something of which potential guests should […] be made aware. This was very disappointing. Read moreGenuine Expedia guest review
"Best Hotel in Nairobi"
This was my first stay at the Villa Rosa, it's an outstanding hotel, the staff were very courteous and friendly from hotel pick-up to drop. The rooms are nice and spacious and the bathroom is the best I've seen in a hotel of recent. The food is also great, though I have tried only one restaurantGenuine Expedia guest review
"Convenient, Comfortable, and Cozy"
I only stayed for one night during an overnight transit from Harare. The breakfast was excellent, the room was very comfortable, and the staff were friendly. The only recommendation I have would be to include coffee/tea in the room.Genuine Hotels.com guest review
"Very high quality hotel with very friendly staff"
The staff went out of there way to make sure we had everything we needed, the rooms were very nice and the food was good. One this hotel has fully established itself and opened all the restaurants/bars it offers, this will be the best place in Nairobi to stay.Genuine Expedia guest review
"A True 5-star"
In an area where star ratings seem a little inflated, Villa Rosa Kempinski is a true 5-star. We were there 5 days 20-25 September 2013. Staff attentiveness was outstanding, the room was spotless and well appointed, and the overall facility has a "wow" factor. Hotel location is excellent for shopping and dining (although the Westgate tragedy at least […] temporarily impacts that). Hard to imagine a better hotel in Nairobi. Read moreGenuine Expedia guest review
"brand new luxury just outside Nairobi City center"
The most welcoming staff I have ever experienced. Hotel is init's soft opening and some of the restaurants will not open for two weeks. However, that did not stop the outstanding service. The rooms are immaculate and the bedding is top notch. This will be the place to stay in Nairobi by Christmas!Genuine Expedia guest review
TOP!Genuine Hotels.com guest review
"Best hotel in Nairobi"
Excellent hotel with a lot of love to details! Outstanding service. Extremly friendly! High quality along the chain. I will come back! For sure! Staff needs more training!Genuine Hotels.com guest review
Een uitstekend hotel, zeer goede prijs kwaliteit verhouding. Bedden top. Ontbijt was fantastisch. Zeer aan te bevelen.Genuine Hotels.com guest review
20/09/2014 Darryl S
This hotel is perfect for a business trip. Everything is extremely comfortable and the rooms are perfect. Its great because there is more than 1 restaurant to choose from depending on what you feel like. Additionally, their security is top notch as well ensuring you are safe and dont need to worry about anything. They also catered to my needs for a driver and cash too. Would happily stay there again and recommend to anyone travelling to kenya, could ask more of a hotel.
18/09/2014 1987Stella1987 Vancouver, Canada
This is an absolute beautiful hotel! From the moment you walk in to the moment you leave, you will be pleased! The rooms are big, clean, and have all the extra special touches. The staff are friendly and helpful! The rooftop is beautiful, we hung out up here for a few hours and had some drinks and lounged in their super comfortable chairs. The hotel organized transportation for a large group of us to the Elephant Orphanage, which was such a memorable experience!
"Really first class"
18/09/2014 Bob B Edinburgh, United Kingdom
This was the first time I have stayed at this hotel and it was first class service from the moment we entered till the moment we left. I feel that although it is on the the expensive side it is well worth the money you pay. Concierge is a pleasure, desk staff are polite and very helpful and the small things they do makes the stay here what it is, excellent. The rooms are very neat, bathroom is a delight, beds are very comfortable, very little noise from the main road inside the room. I would recommend this hotel to anyone wishing a pleasant and peaceful stay. Congratulations to all of the staff and thanks to all who helped us during our time there. I would definitely return without hesitation.
"Lovely with Gracious Staff"
16/09/2014 MountainGirlHikes Banff
This hotel is an oasis in a busy city. The rooms are spacious and elegant. The buffet breakfast in the bright and airy Cafe Villa Rosa is exceptional with a wonderful selection of hot and cold items. We enjoyed drinks on the outdoor patio of the K Lounge, dinner in the Lucca Restaurant & Deli and room service. Although the food was fantastic in each spot, the service was exceptional throughout the hotel. From the doormen, security, front desk, housekeeping to each of the restaurant outlets we were met by friendly, smiles and gracious courtesy. It was a wonderful introduction to Kenya!
14/09/2014 Ken K
We didn't expect to be wowed but we were. It's amazing from reception we felt really welcomed. Regina made a lovely booking. The best was the service at the Villa Rosso Cafe our lady Nellie anticipated all our needs and made it a memorable stay. Lovely place. Will definitely be back.
"Top class hotel"
13/09/2014 Harold T
I stayed at this hotel while on a business trip in Nairobi and i must say i thoroughly enjoyed my stay here. The qualty of service received is top notch and it has all the requirements of a five star hotel. Itlocated at a good area in Westlands allowing access to various services Nairobi Westlands has to offer
"My favourite hotel in Africa"
05/09/2014 DDDJJJ Johannesburg, South Africa
I have stayed at the Villa Rosa four times now (all business), and it is probably my favourite hotel in Africa, if not beyond. The staff are incredibly friendly, and you just feel welcome and relaxed after arriving back from a long day. The rooms and facilities are great (the gym in particular), but what I love most is the attention to detail, like the little complimentary snacks in your room each afternoon, or the fact that all the equipment in the gym are "packed" with a bottle of water, a towel and headphones. Even the showers, which often leave a lot to be desired in these fancy hotels, are great. After my first visit, I noted on the satisfaction survey that the wifi configuration wasn't ideal, and this was fixed when I returned. This time, I had a bit of a wifi dead zone in my room, and when I got back in the evening they had configured a wifi network just for my room. The food in all the restaurants is fantastic (Lucca in particular) and the breakfast always gets the day off to a pleasant start. My only big criticism (and it's not of a nature that I would dock a star) is with the GHA loyalty programme. I never received a card after my first stay, and my first two stays were never credited to my account until I logged a manual claim. Even that was an issue - the web site is terrible and they take days, even weeks, to respond to queries. After my previous visit my status should've been upgraded and this recent stay should've been in an upgraded room, but this was sadly not the case. I really hope they can improve this part of the experience, because I plan to come back often!
"Very friendly Hotel"
04/09/2014 Ashraf383 Dubai, United Arab Emirates
I have a business in Kenya and I frequently visit Nairobi. I have stayed in many hotels in Nairobi, till I first stayed in Villa Rosa, after that I have stayed only in Villa Rosa Kempinski. The entire staff are very friendly. You need to stay in this hotel to experience their friendliness.
04/09/2014 juanmuriango Nairobi, Kenya
Great place to cool off, great and excellent staff who offer world class customer service that is totally unrivaled all over in Africa. I definitely encourage all to try this place and I assure you'll be delighted and say "I'm lovin' it!"
01/09/2014 Nelly M
It's on a Convenient Place along Chiromo Way, Nairobi. Really Quite despite being close to a highway, More than enough parking space, The Service is simply good, very helpful staff , Great Food, Simply welcoming.
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