"5 star experience"
excellent hotel....by far the best hotel I have ever stayed inGenuine Expedia guest review
"Nice new hotel very clean and courteous staff"
It's the second time I stay in this hotel and it's worth the money spent. New hotel very clean fast check in nice and helpful staffGenuine Expedia guest review
"Fantastic hotel in Nairobi."
We stayed here twice while visiting Kenya and each time the staff were very helpful and welcoming. The food in the Asian restaurant was absolutely fantastic. The prawn starter a 'must try'! The pool is great - the spa is truly international luruxy standard and the gym is extremely clean, bright and great for a jetlag cure. Excellent duvets and pillows. All […] in all a fantastic hotel. Read moreGenuine Hotels.com guest review
I have stayed at this hotel,on business, several times. It is still brilliant and certainly does NOT disappoint.Genuine Hotels.com guest review
"Best Place To Stay"
We first stayed at the Hilton thinking it would be the nicest around and it was average for an african hotel, but then we stayed here and it was amazing! truly first class service and the best accomidation and nicest staff in a hotel I've ever seen.Genuine Hotels.com guest review
The hotel is brand new, very nicely designed and great service. The only minor drawback is the location - central location with easy access to Nairibi by taxi, but not easily accessible by foot and not a lot of things to do within walking distanceGenuine Hotels.com guest review
"My second home !"
I really enjoy staying at this hotel. The staff are professional and friendly. The service is great!Genuine Hotels.com guest review
"Best hotel in whole of Africa"
The Kempinski is an amazing property. This was my third time staying here since they opened in November 2013, and the service is as good as any place I've stayed. The staff is super attentive, very responsive, thoughtful and very kind. Makes you feel at home. International guests, but you always feel like you are part of a family. Staff is well trained […] and always keen to help. Rooms are perfectly sized, very clean with nice amenities. George Nato, the head concierge, John Muita and Genevieve are fantastic. Always there. The food at the Cafe is fresh, and plenty of choices. I would never stay anywhere else but this hotel in Nairobi. Read moreGenuine Hotels.com guest review
My fiancée and I stayed one night at the Kempinksi to celebrate our engagement. Despite the hotel not having prior notice, they arranged a free room upgrade for us and late check-out the next day to allow us to make the most of the facilities. The concierge also helped us to get a reservation at another exclusive hotel in Nairobi despite it being fully […] booked in high season. The whole experience at the Kempinksi was fantastic and I hope to stay at their hotels again in future. Read moreGenuine Expedia guest review
"Great quality and service"
Overall good quality and serviceGenuine Hotels.com guest review
The front desk staff were very welcoming and accepted to check me in well before the stated 2 pm check in time. The room was just superb and felt good.Genuine Expedia guest review
"Beautiful but a few flaws"
Lovely stay, big rooms, beautiful furnishings, but no coffemaker or iron in roomGenuine Expedia guest review
"Great after-safari hotel."
If you are looking for a first class hotel, look here first! Absolutely best-of-the-best hotel here. Lacks adequate dining options (on property) but staff is amazing and you will not regret your experience!Genuine Hotels.com guest review
"New hotel teething problems"
Great entrance, service, clean, modern look Victorian decor. Only issue was rooms are small. Free wifi which is great for a business hotel. Would stay here again but not going to be my first choice choice until they are about 1year old.Genuine Hotels.com guest review
"Best hotel in Nairobi"
No another hotel in Nairobi can beat it!!!! I will always come back!Genuine Hotels.com guest review
Very good hotel & service.. Great and new hotel in Nairobi. HIghly recommendedGenuine Hotels.com guest review
"Nice and quite"
Great room and clean and professional staff with great restaurant even the qty of plates is less but good foodGenuine Expedia guest review
"Very nice stay"
We stayed at the villa rosa kempenski for 3 nights before a trip on safari. The hotel was brand new and a good relaxing break. The staff couldn't do enough for us.Genuine Hotels.com guest review
"Great new hotel"
Everything is new and clean. Service is outstanding. Everyone is friendly and helpful.Genuine Hotels.com guest review
Staff is a little slow, but the hotel is 6 star status, especially the gym and pool area.Genuine Expedia guest review
"nice hotel in near center of Nairobi"
overall it was a great time. food was great, room was clean and nice. one drawback was it was relatively new, therefore some of the facilities, such as spa, was not completed and unable to use it at the moment. otherwise, rest of the stay was enjoyable.Genuine Expedia guest review
The service was amazing. Extraordinary, really. Each staff person. Every one was fantastic - always attentive, always willing to help and always with a smiling face. The head concierge, George Nato, was terrific; very professional, very in-tune with guests. For a fairly new hotel, they were super accommodating. One challenge is the rooms can be noisy […] on the front part of the hotel (which faces a main road). They should really put in double pane windows; but, that is more management and owner issue; not the staff. Read moreGenuine Hotels.com guest review
"Very sophisticated,clean and nice city hotel."
Perfect.Genuine Expedia guest review
"Great service. Noisy location"
Really great service here. Above the normal for even a high end hotel. Negative is do not get a room on the main road. The windows are not double-paned (for some strange reason for a new hotel), but otherwise terrific hotel. George NATO, the concierge and his team were exceptional. Restaurant one of best for a hotel, and very personalized service. Would […] stay here again - but make sure have quiet room:-) Read moreGenuine Hotels.com guest review
"Beautiful hotel in Westland."
Villa Rosa is in a beautiful rose colored turn of the century style villa. Everything is new and gleaming. The only restaurant that was open replicated the room service menu, not very exciting. It offered only buffet style service for breakfast, lunch and dinner. 3 more restaurants are in the planning stage, something of which potential guests should […] be made aware. This was very disappointing. Read moreGenuine Expedia guest review
"Best Hotel in Nairobi"
This was my first stay at the Villa Rosa, it's an outstanding hotel, the staff were very courteous and friendly from hotel pick-up to drop. The rooms are nice and spacious and the bathroom is the best I've seen in a hotel of recent. The food is also great, though I have tried only one restaurantGenuine Expedia guest review
"Convenient, Comfortable, and Cozy"
I only stayed for one night during an overnight transit from Harare. The breakfast was excellent, the room was very comfortable, and the staff were friendly. The only recommendation I have would be to include coffee/tea in the room.Genuine Hotels.com guest review
"Very high quality hotel with very friendly staff"
The staff went out of there way to make sure we had everything we needed, the rooms were very nice and the food was good. One this hotel has fully established itself and opened all the restaurants/bars it offers, this will be the best place in Nairobi to stay.Genuine Expedia guest review
"A True 5-star"
In an area where star ratings seem a little inflated, Villa Rosa Kempinski is a true 5-star. We were there 5 days 20-25 September 2013. Staff attentiveness was outstanding, the room was spotless and well appointed, and the overall facility has a "wow" factor. Hotel location is excellent for shopping and dining (although the Westgate tragedy at least […] temporarily impacts that). Hard to imagine a better hotel in Nairobi. Read moreGenuine Expedia guest review
"brand new luxury just outside Nairobi City center"
The most welcoming staff I have ever experienced. Hotel is init's soft opening and some of the restaurants will not open for two weeks. However, that did not stop the outstanding service. The rooms are immaculate and the bedding is top notch. This will be the place to stay in Nairobi by Christmas!Genuine Expedia guest review
Fantastic hotel and best staff we haver ever met.Genuine Hotels.com guest review
"unreal great,and i travel a lot :-)"
stayed more in the hotel,then outside :-)beds was the best,food was great,service was great:-)Genuine Expedia guest review
TOP!Genuine Hotels.com guest review
"Best hotel in Nairobi"
Excellent hotel with a lot of love to details! Outstanding service. Extremly friendly! High quality along the chain. I will come back! For sure! Staff needs more training!Genuine Hotels.com guest review
Een uitstekend hotel, zeer goede prijs kwaliteit verhouding. Bedden top. Ontbijt was fantastisch. Zeer aan te bevelen.Genuine Hotels.com guest review
It was business trip to Nairobi and i had stayed in Villa Rosa .Nice hotel with great people .Most of local workings but seen few expat around outlets . Room was nicer , cleaned and on comfort temperature . Bathroom was full of amenities , cleaned and range of all the require towels . Consistency in room cleaning was one of the good thing .Staffs were well a wear of the five star service .Food at restaurants were good with fusion of local and international dishes.Love the ambiance at balcony bar .Hotel over all clean and well maintained . Pool area and spa service agent were very professional and i had good time . Nice place to stay and i was told that they have some safari arrangements but wasn't able to go .But hopefully my next visit will discover this adventure .
"Located bang in Westlands"
13/04/2015 AaryanRaghu Ho Chi Minh City, Vietnam
A fairly new addition to Nairobi and a very welcome when. The service still has to be brought upto standards of the Kempinskis the world over. The location is an advantage , being in Westlands gives you access to some great restaurant.
"Very nice hotel"
13/04/2015 dannythepiper Lakewood, Colorado, United States
Went to Nairobi for business and the hotel came recommended and close to my place of business. What a wonderful hotel. I can't say enough about the staff. Every single employee went out of their way to make you feel welcome. From the cleaning staff to the bellmen, as well as the restaurant staff, everyone was nice and helpful. Special mention to Christina in the '88'. A wonderful Asian style restaurant. The food was excellent and kept me coming back as well as Christina and her counterparts' awesome service. Made it a kind of home away from home. Also extremely helpful are the concierge staff. I had a day off from business and they helped me organize a wonderful mini safari in Nairobi National Park where I got to see lions, giraffe, zebra, and many other animals, and a visit to the elephant orphanage, with a final lunch with my driver Francis at Mamba Village crocodile farm. I think I can say Francis is the best guide in Nairobi. You should ask for him directly. What a great way to get out and see the tourist sites in Nairobi. Thank you George Nato and all the concierge staff, you helped make my first trip to Africa a wonderful experience! The hotel premises are beautiful and the rooms were new and modern with all the cool conveniences you'd expect from a Kempinski hotel. I was stuck in the hotel for a number of days delivering on-line training from the room so I appreciated the prompt and tasty room-service as well as the speedy internet and comfy desk and office setup. The only downside was that it was a bit noisy at night. They put me on the back side of the hotel fairly high up and mentioned that it could get noisy from the traffic at the front of the hotel. I thought that was very thoughtful, but in the back of the hotel there was some type of disco thing with the requisite thumping bass that would start up each night around 10:00 pm and go for a couple hours. On Friday the music didn't stop until 5:00 AM! It was a good thing I was dead tired so I managed to sleep through it without being bothered too much but someone with sensitive hearing might not have enjoyed it so much. And if I was younger I might have gone down and joined the party! I didn't use the workout facility or the pool. The workout facility was busy and looked very comprehensive with all modern equipment but the pool was a bit on the small side for laps so I didn't make use of it. I tried all of the restaurants as well as the Balcony Bar. The food was excellent, great selection of beer and wine. The breakfast was bit pricey for what was offered but they have a nice little coffee bar in the lobby that offers fresh coffee and various breakfast muffins, etc. All served with a smile! I'd highly recommend the Villa Rosa for anyone traveling to Nairobi for a warm and welcoming experience.
13/04/2015 Mohamed M
A brilliant hotel with one of the best locations in Nairobi. Away from the hustle of the city centre, however easily accessible to landmarks and the city centre. The design is also magnificent. From the outside, the hotel looks grand, but does not do enough justice to the interior and to top it, the staff. The room and services are brilliant and the staff also, very welcoming and warm. I would highly recommend this hotel, whether for business or pleasure. It is also good for families as it offers a very warm surrounding. I would definitely stay here again, whether alone or with family. Thank you very much to the Villa Rosa team for making my stay memorable.
"Better than average business hotel"
09/04/2015 TravellingAddict Joburg, South Africa
Its a beautiful hotel with lovely rooms and fantastic service. The staff went out of their way to assist even booking a beauty service out of hours. There are three great restaurants including excellent sushi and the breakfast is exactly what you would expect at a hotel of this standard. Nairobi is establishing itself as a premier business hub in Africa and this hotel exceeds any I have stayed in - in other parts of the continent. Would definitely go there again.
"Great hotel, with excellent customer service"
30/03/2015 Andrew S London, United Kingdom
The Kempinski is my preferred place to stay when working in Nairobi. Beautiful rooms. Excellent customer service. A nice bar. Excellent gym. Good business centre and conference facilities (that my organisation has used once). The security seems to be of a high standard as well (only the heavily fortified area around the Fairview is better I believe). Any areas for improvement? Perhaps the green water that comes out of the bath taps (meaning that a bath isn't possible). Other than this, a top notch place.
"Great rooms,excellent deco but too noisy"
29/03/2015 Mahnaz M
A pity that such a beautiful hotel is situated right next to one of the busiest roads in Nairobi.They should have invested in proper double glazing and it would certainly be a 5 star plus hotel.The lobby,public areas and rooms are fantastic but with so much noise and unable to sleep,one fails to appreciate all of this.
"Amazing experience "
28/03/2015 Tushit S Ahmedabad
Words r short to express the experience.. Excellent property to stay , excellent staff especially Receptionist r so warm n pleasant , it sets out itself from other hotels in Nairobi for sure for their world class service. They were so sweet to consider that I have a late night flight so they gave me an extension on check out .
"Fabulous stay at the Villa Rosa Kempinski Nairobi!"
28/03/2015 Ahmed K
I recently undertook a business trip to Nairobi and had the pleasure of staying at the luxury five-star Villa Rosa Kempinski Hotel in Nairobi. The Hotel is well positioned in the centre of the Corporate Hub of Nairobi, 20 kms from the Airport and makes for convenient travelling around the City. The food served by the restaurants was absolutely delicious! You can choose to dine from 3 different restaurants at the Hotel. I quite enjoyed swimming in the heated rimless pool-which was a great way to end the day. The Hotel has superb and exquisite finishes. The staff are courteous and polite and the rooms are meticulously cleaned. I wish to mention that staff go out of their way to make your stay as pleasant as possible-special thanks go to the Assistant Director of Food and Beverage, Mr Jaako Eskola and his staff who made special arrangements for me for my requests. If you wish to have an exceptional stay at a luxurious and elegant Hotel of International standards in Nairobi, you need not look further than the Villa Rosa Kempinski Hotel!
"The nicest hotel in Nairobi"
26/03/2015 AMkenya Sandton, South Africa
I have had the pleasure of staying in the Kempinski a couple of times during the past month. I also had a meeting in their conference area. The staff are super attentive. Always greet you by name ! For a busy hotel like this that is very special. The rooms are great. Beds are very comfortable, and great linen. The bathrooms are luxurious. The conference area everything was as per my schedule and nothing was left off the list. It is a pleasure to stay there. I do need to add that it is also very safe. I would recommend to anyone to stay there.
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