"5 star experience"
excellent hotel....by far the best hotel I have ever stayed inGenuine Expedia guest review
"Great quality and service"
Overall good quality and serviceGenuine Hotels.com guest review
The front desk staff were very welcoming and accepted to check me in well before the stated 2 pm check in time. The room was just superb and felt good.Genuine Expedia guest review
"Beautiful but a few flaws"
Lovely stay, big rooms, beautiful furnishings, but no coffemaker or iron in roomGenuine Expedia guest review
"Great after-safari hotel."
If you are looking for a first class hotel, look here first! Absolutely best-of-the-best hotel here. Lacks adequate dining options (on property) but staff is amazing and you will not regret your experience!Genuine Hotels.com guest review
"New hotel teething problems"
Great entrance, service, clean, modern look Victorian decor. Only issue was rooms are small. Free wifi which is great for a business hotel. Would stay here again but not going to be my first choice choice until they are about 1year old.Genuine Hotels.com guest review
"Best hotel in Nairobi"
No another hotel in Nairobi can beat it!!!! I will always come back!Genuine Hotels.com guest review
Very good hotel & service.. Great and new hotel in Nairobi. HIghly recommendedGenuine Hotels.com guest review
"Nice and quite"
Great room and clean and professional staff with great restaurant even the qty of plates is less but good foodGenuine Expedia guest review
"Very nice stay"
We stayed at the villa rosa kempenski for 3 nights before a trip on safari. The hotel was brand new and a good relaxing break. The staff couldn't do enough for us.Genuine Hotels.com guest review
"Great new hotel"
Everything is new and clean. Service is outstanding. Everyone is friendly and helpful.Genuine Hotels.com guest review
Staff is a little slow, but the hotel is 6 star status, especially the gym and pool area.Genuine Expedia guest review
"nice hotel in near center of Nairobi"
overall it was a great time. food was great, room was clean and nice. one drawback was it was relatively new, therefore some of the facilities, such as spa, was not completed and unable to use it at the moment. otherwise, rest of the stay was enjoyable.Genuine Expedia guest review
The service was amazing. Extraordinary, really. Each staff person. Every one was fantastic - always attentive, always willing to help and always with a smiling face. The head concierge, George Nato, was terrific; very professional, very in-tune with guests. For a fairly new hotel, they were super accommodating. One challenge is the rooms can be noisy […] on the front part of the hotel (which faces a main road). They should really put in double pane windows; but, that is more management and owner issue; not the staff. Read moreGenuine Hotels.com guest review
"Very sophisticated,clean and nice city hotel."
Perfect.Genuine Expedia guest review
"Great service. Noisy location"
Really great service here. Above the normal for even a high end hotel. Negative is do not get a room on the main road. The windows are not double-paned (for some strange reason for a new hotel), but otherwise terrific hotel. George NATO, the concierge and his team were exceptional. Restaurant one of best for a hotel, and very personalized service. Would […] stay here again - but make sure have quiet room:-) Read moreGenuine Hotels.com guest review
"Beautiful hotel in Westland."
Villa Rosa is in a beautiful rose colored turn of the century style villa. Everything is new and gleaming. The only restaurant that was open replicated the room service menu, not very exciting. It offered only buffet style service for breakfast, lunch and dinner. 3 more restaurants are in the planning stage, something of which potential guests should […] be made aware. This was very disappointing. Read moreGenuine Expedia guest review
"Best Hotel in Nairobi"
This was my first stay at the Villa Rosa, it's an outstanding hotel, the staff were very courteous and friendly from hotel pick-up to drop. The rooms are nice and spacious and the bathroom is the best I've seen in a hotel of recent. The food is also great, though I have tried only one restaurantGenuine Expedia guest review
"Convenient, Comfortable, and Cozy"
I only stayed for one night during an overnight transit from Harare. The breakfast was excellent, the room was very comfortable, and the staff were friendly. The only recommendation I have would be to include coffee/tea in the room.Genuine Hotels.com guest review
"Very high quality hotel with very friendly staff"
The staff went out of there way to make sure we had everything we needed, the rooms were very nice and the food was good. One this hotel has fully established itself and opened all the restaurants/bars it offers, this will be the best place in Nairobi to stay.Genuine Expedia guest review
"A True 5-star"
In an area where star ratings seem a little inflated, Villa Rosa Kempinski is a true 5-star. We were there 5 days 20-25 September 2013. Staff attentiveness was outstanding, the room was spotless and well appointed, and the overall facility has a "wow" factor. Hotel location is excellent for shopping and dining (although the Westgate tragedy at least […] temporarily impacts that). Hard to imagine a better hotel in Nairobi. Read moreGenuine Expedia guest review
"brand new luxury just outside Nairobi City center"
The most welcoming staff I have ever experienced. Hotel is init's soft opening and some of the restaurants will not open for two weeks. However, that did not stop the outstanding service. The rooms are immaculate and the bedding is top notch. This will be the place to stay in Nairobi by Christmas!Genuine Expedia guest review
TOP!Genuine Hotels.com guest review
"Best hotel in Nairobi"
Excellent hotel with a lot of love to details! Outstanding service. Extremly friendly! High quality along the chain. I will come back! For sure! Staff needs more training!Genuine Hotels.com guest review
Een uitstekend hotel, zeer goede prijs kwaliteit verhouding. Bedden top. Ontbijt was fantastisch. Zeer aan te bevelen.Genuine Hotels.com guest review
"Great business hotel"
26/08/2014 Balakrishna A
I stayed at Villa Rosa Kempinski while on a business visit to Nairobi. Very centrally located and close to airport. Spacious with airy comfortable rooms. Free wifi across the property for residents. Restaurant serves excellent food. Very courteous staff
"Excellent hotel,Wow service"
23/08/2014 Violet K
I was here afew days ago with a team from work.The meeting rooms are modern and spacious.There were over 5 different meetings and Kempinski has enough facilities to cater for huge numbers.Food was amazing and fresh,i liked the local vegetables served with different cuisines on our buffet.The hotel is relatively new and it has an air of class and quality.Will be coming back soon.I highly recommend Kempinski villa rosa.
"No 1 In Nairobi"
22/08/2014 Mogensen Denmark
In a city where hotel investors and developers are flocking and New 4 and 5 star hotels are popping up all over town Villa Rosa could be seeing some stiff competition in The months and years to come. But if The standard is kept at The levels i have experienced over The last 3 days The management has nothing to fear. Clean fresh rooms, a nice breakfast, and a boutique hotel feel with faces that recognize you in the morning and smiles all over these are all elements that made my stay perfect! Highly recommended!!
"Service straight from the heart"
18/08/2014 Goldenkey_asia Mumbai (Bombay), India
I recently stayed in this beautiful hotel in Nairobi, my first time in Kenya. starting from the airport with their excellent fleet of cars till the departure could not fault it. Special mention to their General Manager Mr. Manish Nambiar always seen meeting the hotel guests is an excellent host. Helen who escorted me to my room and explained the hotel facilities, Genevieve the young concierge in the lobby i could name a few. Staff at the restaurants and everyone i interacted had full of smile and attitude to help. It is great place for holidays and business. Excellent facilities for the meeting and again the people who make the difference.
16/08/2014 jinnine r australia
Like alot of tourists, we were cautious about staying in Nairobi but I can say that it was the complete opposite. All cars/baggage are screened by the hotel security prior to entry to the hotel. Hotel staff were very welcoming and service is great. The rooms are reasonable size and very comfortable. We stayed here twice, first time prior to our safari to Masai Mara reserve and on the way back - both stays were excellent. Free wifi (fast speed). On the second visit we went to the restaurant for dinner. I hate buffets and when we went into the restaurant we were offered either buffet or a la carte. When I looked at the buffet - i changed my mind about buffets...it was so extensive and every type of cuisine was catered for. It was so well presented - couldn't refuse. Service was great aswell. It was a pity that there were few customers in the restaurant... the terrorist issues have hit Kenya quite badly. Few things to mention - the hotel is about 20 Kms from the International airport - it will take on average about 2 hours to get there, due to the congested traffic. Only time that it will take about 30 minutes is at 5.30am in the morning. Ensure you book your transfers prior to arrival. We used a company called Kenya Transfers (www.kenyatransfers.com) and they were very punctual, professional and polite. We would go back to the hotel again and also visit Kenya.
"Manager of Café villa Rossa needs customer service training."
13/08/2014 KandVaroundtheworld Nairobi, Kenya
I have not used the Kempinski Villa Rossa accommodation however my husband took our family, our friends and I for dinner at Café villa Rossa on my birthday this year, 28th June. We were a party of 10. The ambience is good however I did not appreciate the fact that the buffet had mostly Indian cuisine in the buffet which we were not informed of in advance when we made our reservation. Not that there wasn't any other cuisine but if you do not enjoy Indian cuisine that particular dinner would be difficult to go through. Our waitress seemed to be in a hurry although she was polite.My husband ordered 2 bottles of similar brand wine- one red and one white. Each costed about $70. The waitress brought over the wine but to our surprise after dinner the wine bill was $240! My husband had to leave our guests and I to speak to the manager as the waitress realised that she had brought us a more expensive wine with a similar name. She was very apologetic however the manager was so rude! He had the odasity to tell my husband that people are always trying to get out of paying bills by saying that they did not intend to purchase a particular wine. He also rudely added that he would pay for it out of his own pocket !!!!! I don't mean to get into the nitty gritty of bills however our total correct bill was over $ 550! Did this manager honestly think that we were trying to abscond an extra $100?! Where was he trained and is he aware that he is working for a 5 star establishment?! I would not recommend Café Villa Rossa unless you enjoy expensive Asian food, enjoy your special occasions ruined and don't mind being treated like crap by a restaurant manager.
"Excellent amenities but some teething problems"
09/08/2014 Luvos M
Had a great time at the hotel. My room was excellent. Reception and restaurant staff were superb too. Big up to Faith for being a great hostess. The drivers too were great company. The House Keeping guys need to improve their turnaround times. My shirts were late twice in the morning. The first time around it took them over 40 minutes just to send someone to to collect my shirt. The in-room dining guys took forever to bring my order and when they eventually did brought a wrong order. My bar fridge was also not replenished until I asked.
"EXCELLENT AND MIND BLOWING HOTEL"
08/08/2014 alyasin2014 Nairobi, Kenya
Hi. I really enjoyed dinning At Lucca- Villa Rosa Kempinski. Mind blowing dishes and beverages. Excellent customer service and friendly staff. Special Thanks to Restaurant manager and the hostess Grace Kimani taking good care of us throughout the evening. Very memorable.. All in all unique ambiance. Generally the hotel is awesome with splendid amenities and services.
"Service! Service! Service!"
31/07/2014 BC G Pretoria, South Africa
One has come to expect very expensive hotels that turns out to be very average, or below, in most Africa capitals. What a surprise the Villa Rosa Kempinski was. It is expensive but it is worth it. It it everything you expect from a top class hotel. The quality of the rooms are very good and you are drowned in service and friendliness. I only tried the Lucca Italian restaurant on consecutive evenings and it was excellent. I did appreciate the way in which they serve their wines if you do not want a bottle sitting by yourself. Highly recommended and i hope to be back.
"Quite Oasis in the city"
27/07/2014 Micki G
Very nice relatively new property. All the staff is friendly and are ready to assist with a smile. One of the best customer service experiences I have encountered in my travels. If you need help booking a safari or any other activities George and Genevieve are the best. The hotel is quite and caters to range of clientele including high profile persons such as President Obama's grandmother.
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