"5 star experience"
excellent hotel....by far the best hotel I have ever stayed inGenuine Expedia guest review
"Best Place To Stay"
We first stayed at the Hilton thinking it would be the nicest around and it was average for an african hotel, but then we stayed here and it was amazing! truly first class service and the best accomidation and nicest staff in a hotel I've ever seen.Genuine Hotels.com guest review
The hotel is brand new, very nicely designed and great service. The only minor drawback is the location - central location with easy access to Nairibi by taxi, but not easily accessible by foot and not a lot of things to do within walking distanceGenuine Hotels.com guest review
"My second home !"
I really enjoy staying at this hotel. The staff are professional and friendly. The service is great!Genuine Hotels.com guest review
"Best hotel in whole of Africa"
The Kempinski is an amazing property. This was my third time staying here since they opened in November 2013, and the service is as good as any place I've stayed. The staff is super attentive, very responsive, thoughtful and very kind. Makes you feel at home. International guests, but you always feel like you are part of a family. Staff is well trained […] and always keen to help. Rooms are perfectly sized, very clean with nice amenities. George Nato, the head concierge, John Muita and Genevieve are fantastic. Always there. The food at the Cafe is fresh, and plenty of choices. I would never stay anywhere else but this hotel in Nairobi. Read moreGenuine Hotels.com guest review
"Great quality and service"
Overall good quality and serviceGenuine Hotels.com guest review
The front desk staff were very welcoming and accepted to check me in well before the stated 2 pm check in time. The room was just superb and felt good.Genuine Expedia guest review
"Beautiful but a few flaws"
Lovely stay, big rooms, beautiful furnishings, but no coffemaker or iron in roomGenuine Expedia guest review
"Great after-safari hotel."
If you are looking for a first class hotel, look here first! Absolutely best-of-the-best hotel here. Lacks adequate dining options (on property) but staff is amazing and you will not regret your experience!Genuine Hotels.com guest review
"New hotel teething problems"
Great entrance, service, clean, modern look Victorian decor. Only issue was rooms are small. Free wifi which is great for a business hotel. Would stay here again but not going to be my first choice choice until they are about 1year old.Genuine Hotels.com guest review
"Best hotel in Nairobi"
No another hotel in Nairobi can beat it!!!! I will always come back!Genuine Hotels.com guest review
Very good hotel & service.. Great and new hotel in Nairobi. HIghly recommendedGenuine Hotels.com guest review
"Nice and quite"
Great room and clean and professional staff with great restaurant even the qty of plates is less but good foodGenuine Expedia guest review
"Very nice stay"
We stayed at the villa rosa kempenski for 3 nights before a trip on safari. The hotel was brand new and a good relaxing break. The staff couldn't do enough for us.Genuine Hotels.com guest review
"Great new hotel"
Everything is new and clean. Service is outstanding. Everyone is friendly and helpful.Genuine Hotels.com guest review
Staff is a little slow, but the hotel is 6 star status, especially the gym and pool area.Genuine Expedia guest review
"nice hotel in near center of Nairobi"
overall it was a great time. food was great, room was clean and nice. one drawback was it was relatively new, therefore some of the facilities, such as spa, was not completed and unable to use it at the moment. otherwise, rest of the stay was enjoyable.Genuine Expedia guest review
The service was amazing. Extraordinary, really. Each staff person. Every one was fantastic - always attentive, always willing to help and always with a smiling face. The head concierge, George Nato, was terrific; very professional, very in-tune with guests. For a fairly new hotel, they were super accommodating. One challenge is the rooms can be noisy […] on the front part of the hotel (which faces a main road). They should really put in double pane windows; but, that is more management and owner issue; not the staff. Read moreGenuine Hotels.com guest review
"Very sophisticated,clean and nice city hotel."
Perfect.Genuine Expedia guest review
"Great service. Noisy location"
Really great service here. Above the normal for even a high end hotel. Negative is do not get a room on the main road. The windows are not double-paned (for some strange reason for a new hotel), but otherwise terrific hotel. George NATO, the concierge and his team were exceptional. Restaurant one of best for a hotel, and very personalized service. Would […] stay here again - but make sure have quiet room:-) Read moreGenuine Hotels.com guest review
"Beautiful hotel in Westland."
Villa Rosa is in a beautiful rose colored turn of the century style villa. Everything is new and gleaming. The only restaurant that was open replicated the room service menu, not very exciting. It offered only buffet style service for breakfast, lunch and dinner. 3 more restaurants are in the planning stage, something of which potential guests should […] be made aware. This was very disappointing. Read moreGenuine Expedia guest review
"Best Hotel in Nairobi"
This was my first stay at the Villa Rosa, it's an outstanding hotel, the staff were very courteous and friendly from hotel pick-up to drop. The rooms are nice and spacious and the bathroom is the best I've seen in a hotel of recent. The food is also great, though I have tried only one restaurantGenuine Expedia guest review
"Convenient, Comfortable, and Cozy"
I only stayed for one night during an overnight transit from Harare. The breakfast was excellent, the room was very comfortable, and the staff were friendly. The only recommendation I have would be to include coffee/tea in the room.Genuine Hotels.com guest review
"Very high quality hotel with very friendly staff"
The staff went out of there way to make sure we had everything we needed, the rooms were very nice and the food was good. One this hotel has fully established itself and opened all the restaurants/bars it offers, this will be the best place in Nairobi to stay.Genuine Expedia guest review
"A True 5-star"
In an area where star ratings seem a little inflated, Villa Rosa Kempinski is a true 5-star. We were there 5 days 20-25 September 2013. Staff attentiveness was outstanding, the room was spotless and well appointed, and the overall facility has a "wow" factor. Hotel location is excellent for shopping and dining (although the Westgate tragedy at least […] temporarily impacts that). Hard to imagine a better hotel in Nairobi. Read moreGenuine Expedia guest review
"brand new luxury just outside Nairobi City center"
The most welcoming staff I have ever experienced. Hotel is init's soft opening and some of the restaurants will not open for two weeks. However, that did not stop the outstanding service. The rooms are immaculate and the bedding is top notch. This will be the place to stay in Nairobi by Christmas!Genuine Expedia guest review
TOP!Genuine Hotels.com guest review
"Best hotel in Nairobi"
Excellent hotel with a lot of love to details! Outstanding service. Extremly friendly! High quality along the chain. I will come back! For sure! Staff needs more training!Genuine Hotels.com guest review
Een uitstekend hotel, zeer goede prijs kwaliteit verhouding. Bedden top. Ontbijt was fantastisch. Zeer aan te bevelen.Genuine Hotels.com guest review
"Very Good Service"
17/10/2014 ElleVee288 Johannesburg, South Africa
My family stayed at the Villa Rosa Kempinski for only one night for a function. I must say that I was so pleasantly surprised at this hotel. The rooms are so lovely and spacious. Check-in was very easy and quick, the staff brought our luggage to our room very quickly. The food at the function was good. The bed was comfortable and breakfast the next morning had everything that you needed. The only small negative was that the traffic noise from the busy Wayaki Way can be heard in the room that face the street. But all in all very enjoyable.
16/10/2014 Remmy O
Warm check in,glass of juice,warm stuff,standard of world class hotels just a few bits missing..Upon booking a hotel of this nature could go out of its way to provide Airport pick ups, with desired magazine per pax .email /sms of THANK YOU FOR BOOKING WITH US,compel the client register with GHA programme.apply and receive card upon arrival..concierge was great,security check was acceptable,the room tv channels could be customisable according to the available but customers choice,complimentary free movie of desired genre. DOCKING STATION FOR IPOD could do with the rooms..Thank -you- note upon check out...my fruit bowl would have done with a refill daily.not once as I had arrived..intergrating with loyalty programe with reknowned airlines...all in all...one of the best in Nairobi.
15/10/2014 sanjoyg New Delhi, India
Near the city center, clean and safe hotel. A typical business five star hotel with all the facilities one would expect. Has a heated swimming pool, which was nice given the weather was a little chilly when we went in there. The rooms are very nicely equipped a little cramped but very comfortable, very nice open big bathrooms. Overall the in-room dining, restaurants and concierge facilities were very good. Definitely recommend staying.
11/10/2014 David S Salt Lake City, Utah, United States
We at first stayed at the Hilton when we got to Nairobi thinking it was going to be the nicest place. But the we switched the second night to Kempinski. Same price but sooooooooo much better service. The staff was friendlier, the car service was better, the rooms were cleaner and the overall experience was just so much better. I would recommend this hotel to anyone and i'm going to be staying there from now on. One slight snag was the in hotel restaurant over $100.00 for a buffet for 2 in Kenya is a bit pricey and the food wasn't really even that worth it.
"5 stars hotel with a wonderful service"
11/10/2014 eranrunner Haifa, Israel
A great hotel with everything you can expect from an international top 5 stars hotel. The service is really good and everyone, from restaurant waiters to the spa workers, are doing their best to make the guest happy. The property is located about 1km north of the town center; this is very close by walking but during traffic hours this can take 30-45 minutes. Nairobi traffic could get really bad and I would put it into account on my trip planning.
We really enjoy this place! The staff is superb. The rooms are beautiful and clean. Lucca still remains our favorite restaurant in Nairobi. Chef Silvio is really a culinary master! George the concierge is the best! He answered any and all questions we had about the area. He went above and beyond to set us up at the olare Mara kempinski. If it wasn't for George we might not have had the amazing experience we had at the Mara. Highly recommend this hotel to anyone staying in Nairobi.
"Beautiful hotel, great facilities: But uncomfortable amount of staff"
01/10/2014 CraigTucks Nairobi, Kenya
The quality of facilities in this hotel is superb. The only negative I could find is that there are so many staff in the hotel it almost becomes a little uncomfortable. You are constantly reminded you are not somewhere to relax (when outside your room) with people always asking you if you're ok all the time. I was ok on the first corner, then the corridor, and the next corner... and they were sure they knew it. They had clearly been briefed this way. That said, they staff were very knowledgeable and helpful when needed. The staff are very friendly and the place is an ideal all round business stay... if you had a high budget of course.
"nice dining experience"
01/10/2014 Maxwell K Nairobi, Nairobi, Kenya
Absolutely nice fine dining experience at their restaurants..especially the lucca restaurant,the menu was nice.The staff were really friendly and professional.I definitely would consider going back for another experience.
20/09/2014 Darryl S
This hotel is perfect for a business trip. Everything is extremely comfortable and the rooms are perfect. Its great because there is more than 1 restaurant to choose from depending on what you feel like. Additionally, their security is top notch as well ensuring you are safe and dont need to worry about anything. They also catered to my needs for a driver and cash too. Would happily stay there again and recommend to anyone travelling to kenya, could ask more of a hotel.
18/09/2014 1987Stella1987 Vancouver, Canada
This is an absolute beautiful hotel! From the moment you walk in to the moment you leave, you will be pleased! The rooms are big, clean, and have all the extra special touches. The staff are friendly and helpful! The rooftop is beautiful, we hung out up here for a few hours and had some drinks and lounged in their super comfortable chairs. The hotel organized transportation for a large group of us to the Elephant Orphanage, which was such a memorable experience!
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )