Price Guarantee

Here’s how it works

1. Found a better price?

   Check if it’s the same accommodation option at the same property on the same dates. You must be a One Key member to be eligible.

2. What you need to know

   Is the price you’ve seen cheaper on Hotels.com?

   If you have a refundable booking, call us and we’ll rebook the cheaper price and immediately refund the original (higher priced) booking.

   Alternatively, sign in to your Hotels.com account to cancel your existing booking online and rebook it at the cheaper price.

   Your bank can take up to 30 days to process your refund.

   If you have a non-refundable booking, we’ll check the details of your booking and if your claim is eligible, we’ll issue you the difference in OneKeyCash.

   Is the price you’ve seen cheaper on another website?

   For both refundable and non-refundable bookings, we’ll check the details of your booking and if your claim is eligible, we’ll issue you the difference in OneKeyCash. If you’re paying at the property and your claim is eligible, we’ll issue you the difference in OneKeyCash after you complete your stay.

3. Ask us to match the price

   Submit your request

   Where did you see the lower price?

   Please selectHotels.comOther

   What’s the current status of your booking?

   Please selectRefundableNon-refundableNot sure

   Your name

   Your Email Address

   Contact Phone Number

   Hotels.com Confirmation Number

   Date of check-in

   

   The Lower Price you Found

   Source of Lower Price

   Attach screenshot

   Browse or drag and drop an image

   Image must contain property name, travel date(s), room type(s) and price(s). Image must be no more than 1MB. Only JPG, PNG, GIF, PDF, DOC, DOCX allowed.

   Submit

   Here’s what we suggest...

   1. If your booking can be cancelled for free, please make a new booking and pay the lower price that you’ve seen on Hotels.com.
   2. Cancel your existing booking and we’ll refund you the full amount.

   Here’s what we suggest...

   1. If your booking can be cancelled for free, please select the ‘Refundable’ option from the menu.