We’ve recently made some changes to our Best Price Guarantee.
Please see the full details below.
Found a better price?
Let us know and we’ll match it.
We check thousands of hotel prices every day to make sure you pay unbeatably low prices when you book with us. We’re convinced you won’t find your hotel cheaper but if you do, we’ll offer you the difference. That’s our Best Price Guarantee and it’s just one of the ways we help you find the perfect hotel.
Check it’s the same room at the same hotel on the same dates
For refundable bookings where the cheaper price is available on Hotels.com, call our Customer Service or alternatively cancel your existing booking online under Your Bookings when signed into your Hotels.com account and rebook online at the cheaper price.
For non-refundable bookings or refundable bookings where the cheaper price is available on another website, just fill out the form below and we’ll check the details.
All requests must be made by 23:59 the day before your stay at the latest.
For a refundable booking:
If you find the cheaper price on another website, we’ll check the details of your booking and refund you the difference immediately or, if you are paying at the hotel, after you have completed your stay. Your bank can take up to 30 days to process this.
If you find the cheaper price on Hotels.com and give us a call, we’ll rebook the cheaper price and refund the original (higher priced) booking. We will refund you immediately but your bank can take up to 30 days to process this.
For a non-refundable booking:
Once we’ve checked the details of your booking, we’ll give you the price difference in the form of a coupon for you to redeem on any future booking on Hotels.com. This will be sent to you by email. Coupons terms and conditions apply
We can’t price match if bookings aren’t available to the general public for example:
However, our Secret Prices are eligible for price match.