"Our stay at The Marcus was unfortunately quite disappointing, despite some positive first impressions. The hotel itself is beautifully decorated and has a stylish, modern feel, which initially gave us high expectations with it being situated bang in the centre of Portrush
However, the room was a major letdown. We had originally booked a double-double room, but upon arrival were given a “king deluxe” with a king-size bed and a sofa bed. With two children (aged 13 and 10), the sofa bed simply wasn’t big enough. I went back to reception to resolve the issue, and while we were moved, the replacement room turned out to be smaller and have a double bed and a queen bed — something that was never clearly communicated to us. Meaning we downgraded ourselves to a double bed from a king and the boys bed looked similar size but just sturdier than the sofa bed
We also moved from the second floor to the fifth floor in the hope of getting a better view, but unfortunately ended up facing the side of another building, which was quite disappointing when our initial building had a view from the front
Service was inconsistent throughout our stay. I requested towels in the afternoon, but they never arrived, and I had to remind staff again the following morning. To make matters worse, there was no shampoo in the room at all. I raised these issues with reception on check out, and while they took our details and said they would look into it, we never heard anything further.
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