"Disappointing Service and Technical Issues
We had a frustrating experience during our recent stay. Upon arrival, we discovered that none of the power outlets in our room were functioning. This meant we were unable to charge our devices, use the lamps, or even make a cup of tea or coffee.
We arrived around 9:30 PM, and while we understood that reception was closed for the night, we attempted to call the provided emergency contact number several times. Unfortunately, no one answered.
The following morning, we explained the situation to a member of the cleaning staff. She was incredibly apologetic and kind; she even took our kettle to the main hotel building to boil it for us so we could have a hot drink, which we truly appreciated.
However, our experience with management was less than satisfactory. We encountered the manager, and despite it being obvious that he was aware of the electrical issues, he offered no apology or acknowledgement of the inconvenience. It was clear that this was a pre-existing problem, as we noticed other guests had extension cables running from their bedrooms to external power sources.
While the room itself was clean and the bed was comfortable, the property feels dated and is in need of some TLC. If management had simply acknowledged the issue and communicated with us, we would have been far more understanding. Given the price and the lack of professional service, I believe there are better accommodation options in the area."
