"Reception staff brusque. I advised the manager that they were bolshy, but she didn’t know what I meant. In general, all other staff were quite cheerful, efficient, helpful and seemed to be reasonably happy.
On arrival, we were eventually shown to the room, 307 I think, and on entering we were knocked backed by a smell of damp, musty, fousty. A firm no thank you, long walk back to reception. We were shown to another room which was almost as far and just as damp etc., smelling. Trecked back to reception. After much protestations we were shown to a suite, which was thankfully smell free. This room was available to us at US$160 per night. We are reluctantly accepted after a strong protest. Not very happy.
Even less happy when after a little around the property we went for a shower. Run the taps for 10 minutes but no hot water. Back to reception. “Are you sure you’re turning the tap the right way”? We had tried both ways. No one came until the following morning when they turned the tap on for 10 mins for the same result. Head scratching as they went to investigate. We went on like this all day until finally early evening we had some hot water.. But Planning was essential. Had to run the tap for five minutes before any hot water arrived.
After being rebuffed by reception staff, I eventually spoke to the manager who offered a one night cancellation of the upgrade fee only, which I refused and successfully insisted on both nights upgrade fee being cancelled.
Food was GOOD
"
