"This was genuinely one of the worst hotel experiences I’ve had. From the moment we walked in, the entire place smelled awful and was extremely run down. The front desk staff immediately had an attitude, which only got worse throughout the interaction.
When we entered the room, it smelled terrible, felt weirdly bare, and there was hair on the bed sheets. We then realized we had somehow been placed in an accessibility room, which was not what we booked for our couples getaway…. Like what. I calmly explained there had clearly been a mistake and asked if there was any possibility of changing rooms, even offering to pay extra. The employee repeatedly interrupted me, brushed me off, and told me it was “not her problem” and that there were no other options. I have honestly never experienced someone so rude and unprofessional in customer service.
I later checked my reservation and confirmed that I had booked a standard king room, not the accessibility room we were given. Expedia also contacted the hotel on our behalf and informed us that the hotel was unwilling to help in any way.
Thankfully, Expedia relocated us to another hotel for the night, and the difference was unbelievable. Clean, comfortable, welcoming staff, and an actually relaxing stay.
Yes, this hotel was cheap, but at what cost? Between the terrible customer service, poor cleanliness, awful smell, and overall uncomfortable atmosphere, I would NEVER ever stay here or recommend it to anyone."
