2 out of 5 — Mixed Experience at the Leonardo Hotel Middlesbrough
We stayed at the Leonardo Hotel in Middlesbrough recently, and while there were a few positives, overall the experience left quite a bit to be desired.
Check-in:
The check-in process started off well — the lady at reception was friendly and polite. However, she didn’t really explain much about the facilities or hotel procedures. I asked about car parking and was told I could pay on checkout, but when it came time to leave, the lady on the desk seemed confused as to why I hadn’t paid up front. That lack of consistency left a bit of a poor impression.
Spa and Pool Area:
The swimming pool itself seemed to have a lot of chlorine — so much that our eyes were burning while in the water. The young lady on reception for the spa area didn’t seem very interested in helping guests at all. She spent most of the time playing on her phone with her feet up on the desk, which came across as quite unprofessional.
It was also confusing that towels for the pool were kept behind the main hotel reception rather than in the spa area itself — there didn’t seem to be any reason for this setup. When we asked where to return our used towels afterwards, we were vaguely told “over there on the right,” with no clear direction. When we had to ask again, her tone turned noticeably sharp and dismissive.
Room:
The room itself was okay in size but very dated. It looked like it hadn’t had a proper refresh in quite some time — bits of mould