10/10 Exceptional
The proprietor
Jenny M
Jenny M, 1-night trip
The Cross Keys Hotel
Adults-only inn in Castle Douglas
The Cross Keys Hotel, nestled in a beautiful location, offers a warm welcome with free WiFi and multilingual staff. Connect to the world outside while enjoying the convenience of luggage storage and electric kettles in every room.
Very good
Popular amenities
- Free parking
- Non-smoking
- Free WiFi
Main amenities (3)
- Breakfast available
- Multilingual staff
- Luggage storage
£101
includes taxes & fees
16 Nov - 17 Nov
Room options
Check availability for these dates
Showing 5 of 5 rooms
Standard Double Room, Ensuite
Highlights
Heating
TV
Separate bedroom
Private bathroom
Coffee/tea maker
Electric kettle
Digital channels
Wardrobe
- 1 bedroom
- Sleeps 2
- 1 Double Bed
Economy Double Room, Ensuite
Exceptional
Highlights
Heating
TV
Separate bedroom
Private bathroom
Coffee/tea maker
Electric kettle
Digital channels
Wardrobe
- 1 bedroom
- Sleeps 2
- 1 Double Bed
Superior Double Room, Ensuite
Highlights
Heating
TV
Separate bedroom
Hairdryer
Private bathroom
Coffee/tea maker
Electric kettle
Digital channels
- 1 bedroom
- Sleeps 2
- 1 Double Bed
Standard Triple Room, Ensuite
Highlights
Heating
TV
Separate bedroom
Private bathroom
Coffee/tea maker
Electric kettle
Digital channels
Wardrobe
- 1 bedroom
- Sleeps 3
- 1 Single Bed and 1 Double Bed
Standard Twin Room, Ensuite
Very good
Highlights
Heating
TV
Separate bedroom
Private bathroom
Coffee/tea maker
Electric kettle
Digital channels
Wardrobe
- 1 bedroom
- Sleeps 2
- 2 Single Beds
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About the area
High Street, New Galloway, Castle Douglas, Scotland, DG7 3RN
About this property
The Cross Keys Hotel
The Cross Keys Hotel is a great choice for a stay in Castle Douglas. Free self-parking is an added perk, and guests looking to stay active can experience the nearby kayaking, mountain biking and waterskiing.
At a glance
Property amenities
Room amenities
Frequently asked questions
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The Cross Keys Hotel Reviews
Very good
8.6
Cleanliness
8.4
Location
8.8
Staff & service
8.2
Eco-friendliness
7.6
Property conditions & facilities
Popular mentions
Service staffBreakfastTownsVillagesRoom8/10 Very good
Clean, comfortable and peaceful
The hotel itself is lovely. Sadly the dining room and bar are closed but the hotel side is open for business! Clean rooms, comfy bed and delightful host. Breakfast was cooked fresh to order and was perfectly done. Really lovely place to stay to take in the surrounding villages and towns. Peaceful village with cafes
Sarah
Sarah, 3-night trip
8/10 Very good
Good find
Nice little place at a good price as we were going to The Open at Troon. No services in the village but next village has a great food pub and hotel that does decent pub Faye. when we visited the hotel bar and restaurant was closed for refurb but they did do a good breakfast
Carrie
Carrie, 2-night trip
10/10 Exceptional
Stayed over for one night passing through on a cycling trip. The host was extremely friendly, welcoming and helpful storing and charging our bikes. Only open for B&B but fortunately the local tearoom opens on weekend evenings for meals. Well stocked community shop next door and community pub at the end of the street. Great village and area.
Willie
Willie, 1-night trip
4/10 Fair
no food on service or breakfast on offer, tele was to small.
R
R, 2-night trip
8/10 Very good
Really friendly and brilliant breakfast
s
s, 4-night trip
6/10 Good
Adequate for a short stay,
A former coaching house with very friendly owner, Susan. Perfectly adequate for a short stay. We know the area well and did know in advance that it’s not “Castle Douglas”. Others travellers should be aware!
Lorna
Lorna, 1-night trip
2/10 Poor
Very old needs updating staff/owner not friendly
Katrina
Katrina, 1-night trip
2/10 Poor
Unfriendly
Katrina
Katrina, 1-night trip
10/10 Exceptional
Hidden Gem 💎
Just returned from four nights at the Cross Keys ...... Susan the owner and staff are more than welcoming ...... New Galloway is tranquility it’s self !!!!! And a hidden gem for those looking to escape for a while .... a piece of Scottish charm and well worth a visit ..... but don’t tell too many people 😁
Christopher
Christopher, 4-night trip
10/10 Exceptional
Overnight in New Galloway
Arrived late and departed early unfortunately so didnt eat or drink. A very warm welcome and a comfy bed was had,no street parking to be found around the hotel but there is a large free car park 5 mins walk away uphill
graham
graham, 1-night trip
10/10 Exceptional
Situated in a beautiful town. Very quiet at night. Friendly staff.
Melvyn
Melvyn, 1-night trip
8/10 Very good
Great stay - thank you
Solo traveller on a motorcycle trip, small country inn, owner and staff were friendly, great value and whilst rustic and a little dated, the room was spotless, food was home cooked good and plentiful and a great wee bar - good food, clean room, decent bed and a few beers for very little money.
Alastair
Alastair, 1-night trip
4/10 Fair
ross Keys
Bad experience. No Sunday food, no Sunday bar. No where in village to get these items. Central heating poor.
Alexander
Alexander, 1-night trip
6/10 Good
New Galloway
The food was fabulous both breakfast and dinner. Both ladies were pleasant and beyond helpful.
Having paid extra for a large room, we were disappointed with our room which could not by any stretch of the imagination be large.
Ann
Ann, 1-night trip
2/10 Poor
We booked the hotel under the impression it had a garden as advertised “not true”
We booked a four day stay arriving on Sunday the bar and restaurant was closed throughout our stay only opening for the quiz night Wednesday nothing to do with us being there hence we left a day early truly feeling let down and disappointment which having to pay for the night we did not stay with this in mind we would like to request a refund for one night
For your info the hotel is for sale!
Kind regards
Ian Bottomley
M 07870686955
Verified traveller
4-night trip
10/10 Exceptional
Sleepy hollow bolt hole
Really friendly hotel with lots of quirks. The village is a sleepy hollow and the hotel is a great spot. Some may say it is a little dated, but I’d say if you want new, clean lines, city clone the you could stay in a Holiday in served by disinterested staff with no reason to make your stay special. Come to a place like the Cross Keys and you get the real thing, warts and all. Not that there are any, just some tiny midgy bites. Our lives would be a lot poorer without places like this.
simon
simon, 1-night trip
10/10 Exceptional
Relaxed, enjoyable stay
Well looked after in friendly, comfortable establishment. Local area has much of interest, including forest walks, wildlife, gardens and scenery.
Richard
Richard, 2-night trip
4/10 Fair
Would not stay at the Cross Keys again
Bed linen had strong, damp, musty smell that kept me awake. Quite unfriendly host, unwilling to accommodate even small requests. Dining room very cold. Limited choice of food since the ovens had been out of commission for a week. However, parking was convenient and off-road.
Verified traveller
1-night trip
10/10 Exceptional
Clean, comfy and convenient
Well situated for exploring the Galloway Forest and surrounding area. Comfortable rooms and a good breakfast to start the day.
Derek
10/10 Exceptional
Cosy
Friendly staff, small pub,cosy.
Paul
Paul, 1-night trip
10/10 Exceptional
Quiet little hotel.
Cozy hotel with a good restaurant , friendly hostess.
graham
graham, 1-night trip
10/10 Exceptional
Upgraded and champagne at breakfast Amazing xxx
We stayed here on our wedding night 5th of august 2017 after our fantastic wedding at Overton house. We checked in over the phone and on arrival were unexpectedly upgraded to the honeymoon suite a lovely room with gorgeous furniture. we were greeted at breakfast with a glass of champagne and a very welcoming host. The breakfast was lovely with best eggs i have ever tasted.
We were welcomed with congratulations on arrival and a champagne breakfast couldn't have asked for more. Highly Recommend A+
Verified traveller
1-night trip
8/10 Very good
Quiet town and nice place in New Galloway
Enjoyed the hotel, be aware that cash is still king in New Galloway so bring some with you! Liked the wee pub attached on site and the breakfast was good.
William
William, 1-night trip
6/10 Good
Good feeling, only 2 nights in hotel. Friendly personnel and owner lives in hotel combination
Verified traveller
2-night trip
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