The RuMa Hotel and Residences

Photo gallery for The RuMa Hotel and Residences

Primary image
Outdoor pool
Outdoor pool
Free minibar, in-room safe, desk, blackout curtains
Free minibar, in-room safe, desk, blackout curtains

Overview of The RuMa Hotel and Residences

VIP Access

The RuMa Hotel and Residences

5.0 star property
Luxury hotel with 2 bars/lounges, near Kuala Lumpur Convention Centre

9.4/10 Exceptional

228 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is £111
Price available on 29/8/2022
Map
7 Jalan Kia Peng, Kuala Lumpur, 50450
Main amenities
  • Daily housekeeping
  • Restaurants and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • 24-hour health club
  • Pool bar
  • Room service
  • Spa services
  • Business centre
  • 6 meeting rooms
  • Terrace
  • 24-hour front desk
For families
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Blackout curtains
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In Kuala Lumpur City Centre
  • KLCC Park - 5 min walk
  • Suria KLCC Shopping Centre - 8 min walk
  • Pavilion Kuala Lumpur - 8 min walk
  • Petronas Twin Towers - 10 min walk
  • Berjaya Times Square - 18 min walk
  • Kuala Lumpur Tower - 7 min drive
  • Petaling Street - 4 min drive
  • World Trade Centre Kuala Lumpur - 14 min drive
  • Kuala Lumpur Sentral - 13 min drive
  • Mid Valley Megamall - 16 min drive

Getting around

  • Subang (SZB-Sultan Abdul Aziz Shah) - 36 min drive
  • Kuala Lumpur International Airport (KUL) - 45 min drive
  • Kuala Lumpur Pasar Seni Station - 4 min drive
  • Kuala Lumpur Sultan Ismail Station - 5 min drive
  • Kuala Lumpur Masjid Jamek Station - 30 min walk
  • Raja Chulan Station - 9 min walk
  • Bukit Bintang Station - 12 min walk
  • KLCC Station - 13 min walk

About this property

The RuMa Hotel and Residences

5-star luxury hotel in the heart of Kuala Lumpur City Centre
The RuMa Hotel and Residences is located close to KLCC Park and Pavilion Kuala Lumpur, and provides a poolside bar, a free daily manager's reception and a terrace. The on-site restaurant, ATAS, features international cuisine. In addition to a library and dry cleaning/laundry services, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An outdoor pool
  • Free self-parking
  • Buffet breakfast (surcharge), a lift and coffee/tea in the lobby
  • Multilingual staff, a front desk safe and concierge services
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at The RuMa Hotel and Residences include perks, such as air conditioning and free minibar items, in addition to amenities, such as late-night fare and complimentary wireless Internet access.
More amenities include:
  • Rainfall showers, designer toiletries and deep-soaking baths
  • 42-inch Smart TVs with digital channels
  • Electric kettles, daily housekeeping and desks

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 253 rooms
  • Arranged over 12 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:30 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Coffee/tea in a common area
  • Free daily reception
  • Room service (late night)

Working away

  • Business centre
  • 6 meeting rooms
  • Conference space (1884 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Library
  • 24-hour health club
  • An outdoor pool
  • Spa services

Accessibility

  • Lift
  • Wheelchair accessible
  • Wheelchair-accessible parking

Languages

  • Chinese (Mandarin)
  • English
  • Malay

Room amenities

Be entertained

  • 42-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Deep-soaking bath
  • Shower/bath combination
  • Rainfall shower heads
  • Designer toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services.

Dining

ATAS – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of MYR 130 for adults and MYR 65 for children (approximately)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a smoke detector and a security system on site.

This property accepts credit cards, debit cards and cash.

Also known as

RuMa Hotel Kuala Lumpur
RuMa Hotel
RuMa Kuala Lumpur
The Ruma And Residences
The RuMa Hotel and Residences Hotel
The RuMa Hotel and Residences Kuala Lumpur
The RuMa Hotel and Residences Hotel Kuala Lumpur

Frequently asked questions

Does The RuMa Hotel and Residences offer free cancellation for a full refund?
Yes, The RuMa Hotel and Residences does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The RuMa Hotel and Residences?
As of 20 Aug 2022, prices found for a 1-night stay for 2 adults at The RuMa Hotel and Residences on 29 Aug 2022 start from £111, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The RuMa Hotel and Residences?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The RuMa Hotel and Residences?
Yes, there's an outdoor pool.
Are pets allowed at The RuMa Hotel and Residences?
Sorry, pets aren't allowed.
Is parking offered on site at The RuMa Hotel and Residences?
Yes, there's free self parking.
What are the check-in and check-out times at The RuMa Hotel and Residences?
You can check in from 3:00 PM - 11:30 PM. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at The RuMa Hotel and Residences and nearby?
The RuMa Hotel and Residences has 2 bars and an outdoor pool, as well as a 24-hour health club and spa services.
Are there restaurants at or near The RuMa Hotel and Residences?
Yes, ATAS offers international cuisine. Nearby restaurants include Little Rara Thai Noodle House (4-min walk), Hakka Restaurant (5-min walk) and Din Tai Fung (5-min walk).
Does The RuMa Hotel and Residences have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around The RuMa Hotel and Residences like?
The RuMa Hotel and Residences is in Kuala Lumpur City Centre, a short 9-minute walk from Raja Chulan Station and 5 minutes' walk from KLCC Park. Travellers say that this hotel is in a good location.

Overall score and ratings

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

8.5/10

Eco-friendliness

6/10 Good

Disappointing
Disappointed right from our arrival. Despite arriving at 3pm which is the check in time, we were the last to get our room. Few couples who arrived after us got their room ready before us. The worst is no one told us anyone so we were just left alone in the lobby just hanging there. Ruined the anniversary mood as we had to enquire few times why were we the only one left in the lobby. We got upgraded for the wait but , as a gold member, I was supposed to be upgraded anyways. So we got a corner room with the best view : condos. We were surrounded by close range apartments so there was not one single day/night we could have a clear view as we could literally look emo to each other’s room. So our room was dark all day. Overall the vibe is good but i think the first contact is the most important and the fact that a room isn’t ready after 3pm is unacceptable for a 5 star hotel. What a waste because the rest of the staff are so friendly.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Love it
We loved our Stay at the Ruma. It is in the perfect location, right between KLCC Park, the Pavillion shopping centre and the monorail. The staff were lovely and attentive. the rooms are spacious and clean. The pool and pool Bar are amazing! The the buffet breakfast is something special.
Kellie, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lawrence, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lawrence, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lawrence, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

yip kee, 1-night trip
Verified Hotels.com guest review

6/10 Good

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jun Yuan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fenella, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful hotel with great hospitality!
Great hotel! Convenient location. Staffs were friendly and provided great service. Clean and spacious room. Love the Twin Tower view from my room!
3-night business trip
Verified Hotels.com guest review