Verified
10/10 Exceptional
2 Mar 2026
Anita
Anita, 4-night trip
Palmaïa-The House of AïA: All Inclusive Wellness Resort
5.0 star property
Luxury beachfront property with spa, near Piste Cyclable sur Paseo Xaman-Ha
Choose dates to view prices
Photo gallery for Palmaïa-The House of AïA: All Inclusive Wellness Resort
Nestled close to Piste Cyclable sur Paseo Xaman-Ha and Playa del Carmen Maritime Terminal, Palmaïa-The House of AïA: All Inclusive Wellness Resort offers a tranquil retreat. Relax at one of the 4 outdoor pools, indulge in spa treatments like hydrotherapy and deep-tissue massages at Atlantis: Spa in the Jungle or enjoy Mediterranean cuisine at one of the 4 on-site restaurants. With free beach cabanas, yoga classes and helpful staff available - your stay is sure to be an unforgettable experience.
VIP Access
Reviews
9.89.8 out of 10
Exceptional
Popular amenities
- Spa
- Free parking
- Free Wi-Fi
- Air-conditioning
Main amenities (12)
Main amenities (12)
- Daily housekeeping
- On the beach
- 4 restaurants and 3 bars/lounges
- 2 swim-up bars
- Full-service spa
- 6 outdoor pools
- Free children's club
- Health club
- Free use of bicycles
- Free beach cabanas
- Free beach club on site
- Beach umbrellas
Feel at home (6)
Feel at home (6)
- Supervised childcare (surcharge)
- Children's pool
- Children's club (free)
- Separate sitting area
- Television
- Terrace
The current price is £904
£904
includes taxes & fees
14 Apr - 15 Apr
Why we love this property
Beachfront bliss
Discover white sand bliss at this waterfront resort. Free cabanas and loungers await, plus a beach bar, yoga classes, and beachside massages.
Waterfront healing escape
This resort offers a full-service spa with treatments from Ayurvedic to hot stone massages. Beach yoga and a 24-hour gym complement the waterfront relaxation.
Seaside luxury views
This waterfront resort boasts an ocean-view restaurant, designer stores, and a private walkway to the water. Luxury beach living at its finest.
Room options
Available filters for rooms
Showing 20 of 20 rooms
View all photos for King Suite with Bathtub
King Suite with Bathtub
10.010.0 out of 10
Exceptional
1 review
(1 review)
- Garden view
- 50 sq m
- 1 bedroom
- Sleeps 2
- 1 King Bed
View all photos for Queen Suite
Queen Suite
10.010.0 out of 10
Exceptional
9 reviews
(9 reviews)
- Garden view
- 50 sq m
- 1 bedroom
- Sleeps 3
- 2 Queen Beds
View all photos for Family King Suite
Family King Suite
10.010.0 out of 10
Exceptional
11 reviews
(11 reviews)
- Garden view
- 50 sq m
- 1 bedroom
- Sleeps 4
- 1 King Bed and 1 Large Single Bunk Bed
View all photos for Family Master Suite
Family Master Suite
- Garden view
- 66 sq m
- 2 bedrooms
- Sleeps 4
- 1 King Bed and 1 Single Bunk Bed
View all photos for King Suite
King Suite
10.010.0 out of 10
Exceptional
11 reviews
(11 reviews)
- Garden view
- 50 sq m
- 1 bedroom
- Sleeps 2
- 1 King Bed
View all photos for Quadruple Suite Deluxe
Quadruple Suite Deluxe
- 60 sq m
- Sleeps 4
View all photos for Quadruple Suite Master
Quadruple Suite Master
- 77 sq m
- Sleeps 2
View all photos for Double Suite Deluxe
Double Suite Deluxe
- 60 sq m
- Sleeps 2
View all photos for Double Suite Deluxe
Double Suite Deluxe
- 60 sq m
- Sleeps 2
View all photos for Triple Suite Deluxe
Triple Suite Deluxe
- 60 sq m
- Sleeps 3
View all photos for Family King Suite Ocean View
Family King Suite Ocean View
- Sea view
- 50 sq m
- 1 bedroom
- Sleeps 4
- 1 King Bed and 1 Large Single Bunk Bed
View all photos for King Suite Ocean View
King Suite Ocean View
10.010.0 out of 10
Exceptional
5 reviews
(5 reviews)
- Sea view
- 50 sq m
- 1 bedroom
- Sleeps 2
- 1 King Bed
View all photos for King Suite with Bathtub Ocean view
King Suite with Bathtub Ocean view
9.49.4 out of 10
Exceptional
3 reviews
(3 reviews)
- Sea view
- 50 sq m
- 1 bedroom
- Sleeps 2
- 1 King Bed
View all photos for Queen Suite Ocean View
Queen Suite Ocean View
10.010.0 out of 10
Exceptional
2 reviews
(2 reviews)
- Sea view
- 50 sq m
- 1 bedroom
- Sleeps 3
- 2 Queen Beds
View all photos for Family Master Suite Ocean View
Family Master Suite Ocean View
10.010.0 out of 10
Exceptional
1 review
(1 review)
- Sea view
- 66 sq m
- 2 bedrooms
- Sleeps 4
- 1 King Bed and 1 Single Bunk Bed
View all photos for Double Suite Deluxe with Ocean View
Double Suite Deluxe with Ocean View
- 60 sq m
- Sleeps 2
View all photos for Quadruple Suite Deluxe with Ocean View
Quadruple Suite Deluxe with Ocean View
- 60 sq m
- Sleeps 4
View all photos for Double Suite Deluxe with Ocean View
Double Suite Deluxe with Ocean View
- 60 sq m
- Sleeps 2
View all photos for Triple Suite Deluxe with Ocean View
Triple Suite Deluxe with Ocean View
- 60 sq m
- Sleeps 3
View all photos for Quadruple Suite Master with Ocean View
Quadruple Suite Master with Ocean View
- 77 sq m
- Sleeps 2
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About the area
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710
What's nearby
- Playacar Beach - 1 min walk - 0.1 km
- Piste Cyclable sur Paseo Xaman-Ha - 18 min walk - 1.5 km
- Mahi Golf Course - 3 min drive - 1.5 km
- Playacar Golf Club - 4 min drive - 2.5 km
- Quinta Avenida - 6 min drive - 4.3 km
Getting around
- Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive
- Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.3 miles/19.8 km
Restaurants
- Viva Wyndham Maya - 5 min drive
- rosa roja - 18 min walk
- Festival Grand Buffet - 7 min walk
- Blue Moon Beach Bar Sandos Select Club - 7 min walk
- Cupcake Cafe - 9 min walk
About this property
Palmaïa-The House of AïA: All Inclusive Wellness Resort
At Palmaïa-The House of AïA: All Inclusive Wellness Resort, you can spend time at the beach enjoying free cabanas, beach umbrellas and beach massages, plus you'll only be steps from Playacar Beach. 6 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. MAR DE OLIVO, one of 4 restaurants, serves Mediterranean cuisine and is open for dinner. Other highlights at this luxurious property include 2 swim-up bars, a free kid's club and a beach bar. Fellow travellers say great things about the helpful staff and overall property condition.
All-inclusive
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.
Land activities
Fitness facilities
Lessons/classes/games
Yoga
Entertainment
On-site entertainment and activities
On-site live performances
At a glance
Hotel size
- 234 rooms
- Arranged over 4 floors
Arriving/Leaving
- Check-in start time: 3:00 PM; check-in end time: anytime
- Early check-in subject to availability
- Minimum check-in age – 18
- Check-out time is noon
- Late check-out subject to availability
Special check-in instructions
- Front desk staff will greet guests on arrival at the property
- Information provided by the property may be translated using automated translation tools
- Children under 10 years old are not permitted.
- This property serves mostly plant-based meals.
Required at check-in
- Credit card, debit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- No cots (infant beds)
- Supervised childcare*
- Free children's club
Pets
- Pets not allowed
- Service animals welcome
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- Free on-site self-parking
- On-site parking is limited
Other information
- Smoke-free property
Property amenities
Food and drink
- 4 restaurants
- 3 bars/lounges
- 2 swim-up bars
- Beach bar
- Coffee shop
- 24-hour room service
- Snack bar/deli
Travelling with children
- Free children's club
- Children's pool
- Supervised childcare (surcharge)
- Art supplies
- Baby bath
- Paddleboard on-site
What to do
- On the beach
- Free beach club
- Beach yoga
- Paddleboard on-site
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Dry cleaning/laundry services
- Hair salon
- Luggage storage
- Multilingual staff
- Porter/bellhop
- Free beach cabanas
- Free bike hire
- Free pool cabanas
- Beach sunloungers
- Beach towels
- Beach umbrellas
- Pool loungers
- Pool umbrellas
- Paddleboard on-site
Facilities
- 7 buildings/towers
- Built in 2019
- ATM/banking
- Safe-deposit box at front desk
- Terrace
- 24-hour fitness centre
- 6 outdoor pools
- Designer shops on-site
- Full-service spa
- Massage/treatment rooms
- At least 80% of food locally sourced
- At least 80% organic food
- Vegan dining options
- Vegetarian dining options
- Locally owned and organised tours and activities
- Banquet hall
- Outdoor entertainment area
- Outdoor furniture
- Walkway to water
Accessibility
- Lift
- Smooth flooring in room
Room amenities
Be entertained
- 50-inch Smart TV
- Digital TV channels
Home comfort
- Air conditioning (climate-controlled)
- Ceiling fan
- Free stocked minibar
- Espresso maker
- Electric kettle
- Bathrobes and slippers
- Iron/ironing board
- Window screens
Sleep well
- Pillow menu
- Blackout curtains
- Turndown service
- Premium bedding
What to enjoy
- Furnished balcony/patio
- Separate sitting area
Freshen up
- Designer toiletries
- Hairdryer
- Towels
- Toothbrush and toothpaste (on request)
- Toilet paper
Stay connected
- Free WiFi
- Free international and local calls
Food and drink
- Free bottled water
More
- Daily housekeeping
- In-room safe (laptop compatible)
- Eco-friendly toiletries
- Eco-friendly cleaning products provided
- Energy-saving switches
Special features
Spa
Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.
Dining
MAR DE OLIVO – Overlooking the ocean, this fine-dining restaurant specialises in Mediterranean cuisine and only serves dinner.
LEK – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
UME – This fine-dining restaurant specialises in Asian cuisine and only serves dinner. Open daily.
SU CASA – This beachfront restaurant specialises in vegan cuisine and serves breakfast, brunch and dinner. Open daily.
Eolo Beach Club – This bar is located on the beach. Open daily.
Awards and affiliations
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.
Fees & policies
Optional extras
- Early check-in can be arranged for an extra charge (subject to availability)
- Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
- In-room babysitting is available for an extra charge
- Supervised childcare is available for an extra charge
- Guests must contact this property in advance to reserve high chair
Pool, spa, & gym (if applicable)
- Pool access available from 8:00 AM to 8:00 PM
- Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Children under 10 years old are not permitted.
Property Registration Number 0123008e230fa
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.
Also known as
Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive
Frequently asked questions
Does Palmaïa-The House of AïA: All Inclusive Wellness Resort offer free cancellation for a full refund?
Yes, Palmaïa-The House of AïA: All Inclusive Wellness Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Palmaïa-The House of AïA: All Inclusive Wellness Resort?
Yes, there are 6 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Palmaïa-The House of AïA: All Inclusive Wellness Resort?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Palmaïa-The House of AïA: All Inclusive Wellness Resort?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Palmaïa-The House of AïA: All Inclusive Wellness Resort?
Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at Palmaïa-The House of AïA: All Inclusive Wellness Resort?
No, this property doesn't have a casino, but Riviera Gran Casino (9-min drive) is nearby.
What is there to do at Palmaïa-The House of AïA: All Inclusive Wellness Resort and nearby?
Have fun with on-site activities such as beach yoga and cycling. Additional recreation on-site includes yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 6 outdoor swimming pools. Palmaïa-The House of AïA: All Inclusive Wellness Resort also has 2 swim-up bars and a 24-hour fitness centre.
Are there restaurants at or near Palmaïa-The House of AïA: All Inclusive Wellness Resort?
Yes, there are 4 on-site restaurants, featuring beachfront dining, Mediterranean cuisine and ocean views.
Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Palmaïa-The House of AïA: All Inclusive Wellness Resort like?
Palmaïa-The House of AïA: All Inclusive Wellness Resort is located on the waterfront in Playacar, a short 18-minute walk from Piste Cyclable sur Paseo Xaman-Ha and 2 minutes' walk from Playacar Beach.
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Reviews
Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews
9.8
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
10
Cleanliness
10
Location
9.8
Staff & service
9.8
Property conditions & facilities
Guest review summary
What guests liked
- The beach at this property is outstanding, wide, and full of soft sand with plenty of loungers and cabanas available. (33 reviews)
- The pools were described as nice, big, and pristine with one being like swimming in a lake. (12 reviews)
- The all-inclusive experience offered delicious, beautifully presented food, excellent service, and a wide range of options, including vegan choices. (6 reviews)
From real guest reviews summarized by AI.Popular mentions
Food
Service staff
Beach
Room
Restaurant
Spa
Recreation
Family friendly
Bar
View
Reviews
Verified
10/10 Exceptional
31 Jan 2026
Rooms were spotless and staff great
Marie
Marie, 12-night trip
Verified
10/10 Exceptional
17 Dec 2025
Everything was amazing
Aniruddha
Aniruddha, 4-night trip
Verified
10/10 Exceptional
10 Dec 2025
Everything about this place is first class and designed to promote a healthy and restorative stay. Too many superlatives to list, but the quality of the food, service, room and wellness activities stand out.
Mark
Mark, 5-night trip
Verified
10/10 Exceptional
7 Dec 2025
The Resort was beautiful. Staff was friendly and service was excellent. Food was amazing, did not have a bad meal.
Overall excellent experience, we will be returning
Joseph Thomas Grappone
Joseph Thomas Grappone, 5-night trip
Verified
10/10 Exceptional
29 Nov 2025
This place is truly magical and words can’t express how perfect this place is.. if your looking for a healthy experience for your mind, body and soul this place delivers..
Brian
Brian, 4-night trip
Verified
10/10 Exceptional
7 Oct 2025
Amazing place to stay. Clean, friendly staff, the best food- I can’t say enough good things about this place!
Casey
Casey, 4-night trip
Verified
10/10 Exceptional
24 Oct 2025
Outstanding service and food
Erin
Erin, 7-night trip
Verified
10/10 Exceptional
18 Oct 2025
It’s a stunning resort - we keep coming back … it’s our 5th time here!!!
Natalia V
Natalia V, 5-night trip
Verified
10/10 Exceptional
11 Nov 2025
This place was a dream. Beautiful location, incredibly friendly staff, delicious food. Rooms were lovely and clean. Multiple pools, wonderful activities. Can’t wait to go back!
Marie
Marie, 5-night trip
Verified
10/10 Exceptional
5 Oct 2025
The most magical and peaceful all inclusive resort I have ever visited. Highly recommend and cannot wait to return…many times.
Linda
Linda, 7-night trip
Verified
10/10 Exceptional
14 Oct 2025
Gorgeous all inclusive resort with delicious, healthy, vegan food. Excellent service and friendly staff. Beautiful location and amenities. Interesting classes.
Sandy
Sandy, 1-night trip
Verified
10/10 Exceptional
17 Aug 2025
Wonderful vegan options, attentive staff and beautiful surroundings!
Todd
Todd, 3-night trip
Verified
10/10 Exceptional
5 Oct 2025
Everything was wonderful. Looking forward to coming back again.
Nika
Nika, 5-night trip
Verified
10/10 Exceptional
20 Aug 2025
The best resort experience I have ever experienced. The food, the spa and service was outstanding.
Dawn
Dawn, 4-night trip
Verified
10/10 Exceptional
12 Aug 2025
This resort is the perfect combination of a beach retreat and a wellness resort. I loved everything about my stay and will definitely return in the future!
Quinniesha
Quinniesha, 4-night trip
Verified
10/10 Exceptional
31 Aug 2025
This place is magic
ADRIANA MARCELA
ADRIANA MARCELA, 7-night trip
Verified
10/10 Exceptional
19 Sept 2025
Best vacation ever. Felt like we were the only people there.
Carly Louise
Carly Louise, 5-night trip
Verified
10/10 Exceptional
5 Oct 2025
Excellent overall
Anuj
Anuj, 2-night trip
Verified
10/10 Exceptional
7 Dec 2025
This was the best resort I've ever stayed at for so many reasons. Forget your worries, disconnect, and enjoy everything palmaia has to offer. If you value quality good rather than quantity, healthy food over heavy, whole foods over processed, this place is for you! The rooms are all ocean view and the whole resort is walkable. I had such memorable classes here and the personal concierge services was a nice touch and way for us to feel connected all through the week.
Already planning my next visit!! Shoutout to my nomadic guide Oscar for everything he did to make our stay even better
Alicia
Alicia, 7-night trip
Verified
10/10 Exceptional
10 Apr 2025
Enjoyed our stay
PREETIE
PREETIE, 4-night trip
Verified
10/10 Exceptional
6 Jun 2025
Wonderful resort with great food, amenities and five star service.
Vladimir
Vladimir, 3-night trip
Verified
10/10 Exceptional
21 Aug 2025
It was truly an amazing experience.
Heather
Heather, 7-night trip
Verified
10/10 Exceptional
13 Apr 2025
Everything about this resort is wonderful
Inci
Inci, 4-night trip
Verified
10/10 Exceptional
2 Aug 2025
Palmaia staff go above and beyond to ensure guests have the best experience. I’ve stayed twice, and I’m already looking to return.
Edward
Edward, 3-night trip