Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Cartagena, Bolivar, Colombia
1 room, 2 adults

ZiOne Luxury Hotel Cartagena

3.5-star3.5 stars
Calle 5 # 3 - 14 - Bocagrande, Cartagena, 130001, Colombia

3.5-star hotel with spa, near Bocagrande Beach
  • Free buffet breakfast, free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book. 

  • Was good breakfast was a little average but very good overall Mar 12, 2020
  • Before booking this hotel, i looked at a lot of reviews. Everyone complained about the…Feb 18, 2020

ZiOne Luxury Hotel Cartagena

from £43
  • Standard Room, 2 Double Beds, Non Smoking
  • Standard Room, 1 Double Bed, Non Smoking
  • Suite, 1 King Bed, Non Smoking, Hot Tub
  • Superior Suite, 1 King Bed, Jetted Tub

What’s around ZiOne Luxury Hotel Cartagena

Landmarks

  • In Bocagrande
  • Clock Tower - 39-minute walk
  • Bocagrande Beach - 3-minute walk
  • Cartagena de Indias Convention Center - 43-minute walk
  • Rio Cartagena Casino - 2-minute walk
  • Castillo Grande Beach - 6-minute walk
  • Castillo Grande Beach Plaza - 9-minute walk
  • El Laguito Beach - 11-minute walk

Getting around

  • Cartagena (CTG-Rafael Nunez Intl.) 25-min drive
  • Airport shuttle

At a glance

Key facts

Hotel size

  • This hotel has 39 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 1:00 PM

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Parents must have child's birth certificate and photo ID*

  • No cots (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free on-site self-parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Full-service spa
Working away
  • Meeting rooms
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Luggage storage
Facilities
  • Lift
  • Rooftop terrace
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
Things to enjoy
  • In-room massage available
Freshen up
  • Rainfall showerhead
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • 51-inch flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, ZIOne Spa. Services include massages.

The spa is open daily.

ZiOne Luxury Hotel Cartagena’s small print

Also known as

  • Zione Cartagena Cartagena
  • ZiOne Luxury Hotel Cartagena Hotel
  • ZiOne Luxury Hotel Cartagena Cartagena
  • ZiOne Luxury Hotel Cartagena Hotel Cartagena
  • Zione Cartagena Cartagena
  • ZiOne Luxury Hotel Cartagena Hotel
  • ZiOne Luxury Hotel Cartagena Cartagena
  • ZiOne Luxury Hotel Cartagena Hotel Cartagena

Policies

State tax ID - 900904020-2

There is no hot water on site.

If you are travelling with a child, your property may require you to present the following documents: Parents travelling to Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is travelling to Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling to Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless checkout are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

This property is licensed under an applicable law.Property registration number RNT 60221

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • For stays on or after 1 January 2021, citizens of Colombia and foreigners staying for 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Foreigners on a tourist visa will not be required to pay this tax. The tax may still be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

There is an administrative fee of COP 9500 per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for ZiOne Luxury Hotel Cartagena

  • Does ZiOne Luxury Hotel Cartagena offer free cancellation for a full refund?
    Yes, ZiOne Luxury Hotel Cartagena does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at ZiOne Luxury Hotel Cartagena?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at ZiOne Luxury Hotel Cartagena?
    Yes, there's free self parking.
  • Is there a pool at ZiOne Luxury Hotel Cartagena?
    Yes, there's an outdoor pool.
  • Are pets allowed at ZiOne Luxury Hotel Cartagena?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at ZiOne Luxury Hotel Cartagena?
    You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 1:00 PM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Are there restaurants at or near ZiOne Luxury Hotel Cartagena?
    Yes, there's an on-site restaurant. Nearby restaurants include Pizzas Piccolo Cartagena (3-min walk), Piola (3-min walk) and Vai Piano (4-min walk).
  • Is there an on-site casino at ZiOne Luxury Hotel Cartagena?
    No, this hotel doesn't have a casino, but Rio Cartagena Casino (2-min walk) is nearby.

Recent reviews

Good 7.8 From 189 reviews

Poor 2.0
Chaos in Cartagena
Lost my plastic key the 1st evening of my 4 night stay. The hotel didn't have an extra key so i spent the 1st night with no electricity in the room. Checked out the morning of my second day and forfeited 3 days remaining, The lady at the front desk on the night shift was apathetic, totally indifferent to my needs. I would never stay there, ever! It is a hyped up hotel, very disappointing comparing what was written vs the actual hotel.
Eddie, th4 night trip
Exceptional 10.0
The staff was really helpful and educated! Amazing service. The suites are beyond amazing! It has everything you’ll want in a hotel
us4 night family trip
Very good 8.0
Good to stay for a night maybe or two Not nothing out of this world
au4 night trip
Good 6.0
Difficulty to get to rioms
There is only 1 elevator working ; the other elevator has been out for more than 6 months .
Hernando, us2 night trip
Very good 8.0
I stayed here two nights and enjoyed myself. First off there is no hot water. But otherwise this is a nice hotel. The pool on the roof has a great view and bar. It is a small pool with limited seating but fun. The free breakfast is good. Good AC and WiFi . The location is a block from the beach and central to everything. The basic room is on the small side but comfortable . The Staff are very good. In this price range there are many hotels in the area but this is not a bad choice .There are supermarkets , drugstores all very close. This is a safe area.
FrankPos, us1 night romance trip
Good 6.0
Close to everything restaurants, pharmacy, gym, bars and grocery stores. No hot water available.
us6 night trip
Exceptional 10.0
Everything is excellent! I’ll come back ever! My family and I had a great time.
ca1 night family trip
Very good 8.0
I liked the room view and room windows going from the floor to the ceiling. Rooms itself were very clean and in perfect condition. Staff was very helpful. If I have to recommend a staff members it will be Diurani, Sayed and Johnatan Cogoio. Only thing I didn't like was that there was no hot water at all in the whole building. Thank you Expedia and Zione Hotel.
us2 night trip with friends
Exceptional 10.0
Excellent boutique hotel. Great service, and convenient location.
Claudia, us1 night family trip
Fair 4.0
The only positive point is its location: close to the beach and main street in Bocagrande. BUT the hotel does not have hot water at all, not enough towels for the guests, only one elevator that also was not working one day, my tv went off one day, there were not enough cups for breakfast, there is no safety box in the room, there are only 4 chairs in the pool, and I could go on and on. Also you have to “activate” your key every single day... otherwise you cannot go into your room.
us9 night family trip

ZiOne Luxury Hotel Cartagena