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1 room, 2 adults

Sheraton Santiago Hotel and Convention Center

4.5-star4.5 stars
Ave Santa Maria 1742, Santiago, Region Metropolitana, 1742, Chile

Luxury hotel with outdoor pool, connected to the convention centre, near Costanera Center
  • Free WiFi in the lobby
  • Great for familiesThis property has good facilities for families.
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 2,153 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Service
Fantastic service
Pool
Great pool
Location
Great location
Value
Value for money could be better

Sheraton Santiago Hotel and Convention Center

from £101
  • Classic Room, 1 King Bed, City View
  • Classic Room, 2 Single Beds, City View
  • Classic Room, 1 King Bed, Pool View
  • Classic Room, 2 Single Beds, Pool View
  • Superior Room, 1 King Bed, City View
  • Superior Room, 2 Single Beds, City View
  • Superior Room, 1 King Bed, Pool View
  • Superior Room, 2 Single Beds, Pool View
  • Club Room, 1 King Bed, Business Lounge Access, City View
  • Club Room, Business Lounge Access, View
  • Executive Suite, 1 Bedroom, Business Lounge Access
  • Club Suite, 1 Bedroom, Business Lounge Access

What’s around Sheraton Santiago Hotel and Convention Center

Landmarks

  • Costanera Center (23-minute walk)
  • Santiago Metropolitan Park (7-minute walk)
  • Sculpture Park (10-minute walk)
  • Santiago Cable Car: Oasis Station (13-minute walk)
  • Drugstore (13-minute walk)
  • Sernatur (13-minute walk)
  • Vivo Panorámico (15-minute walk)
  • Clinica Santa Maria (19-minute walk)

Getting around

  • Santiago (SCL-Arturo Merino Benitez) 20-min drive
  • Santiago Central Station 8-min drive
  • Pedro de Valdivia Station 12-min walk
  • Manuel Montt Station 14-min walk
  • Los Leones Station 16-min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 379 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi and wired Internet access in public areas

  • WiFi and wired Internet access in rooms *

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Self parking *

Offsite

  • Area shuttle within 50 km *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Indoor pool
  • Outdoor pool
  • Ski-in/ski-out access
  • Outdoor tennis courts - 2
  • Spa services on site
  • Spa treatment room(s)
  • Playground on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Children's pool
  • Steam room
  • Sauna
Working away
  • Business centre
  • Conference space
  • Conference space size (feet) - 7575
  • Conference space size (meters) - 704
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free grocery shopping service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Lift
  • ATM/banking
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Grab bar - in bathtub
  • Transfer shower
Languages Spoken
  • English
  • French
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Sleep Number by Select Comfort mattress
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Pay films
  • Premium TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

El Jardin Coffee Shop – This coffee shop specialises in international cuisine and serves lunch, dinner and light fare.

El Bohio – This poolside restaurant specialises in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Lobby Bar – This cocktail bar only serves light fare. Happy hour is offered.

El Cid Restaurant – This restaurant specialises in international cuisine and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting).

Sheraton Santiago Hotel and Convention Center’s small print

Also known as

  • Sheraton Santiago Hotel
  • Sheraton Santiago Hotel and Convention Center Hotel Santiago
  • Sheraton Santiago
  • Santiago Sheraton
  • Sheraton Santiago Hotel Santiago
  • Sheraton Santiago Hotel and Convention Center Hotel
  • Sheraton Santiago Hotel and Convention Center Santiago
  • Sheraton Santiago Hotel and Convention Center Hotel Santiago
  • Sheraton Santiago Hotel and Convention Center Hotel
  • Sheraton Santiago Hotel and Convention Center Santiago

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • The national sales tax (19%) is charged at check-out to citizens of Chile regardless of the length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos (CLP)) and present a valid passport along with the migration card that they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Self-parking costs CLP 15000 per day

Rollaway beds are available for CLP 30000.0 per stay

Buffet breakfast is offered for an extra charge of CLP 11000 for adults and CLP 11000 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of CLP 35000 per vehicle (one way)

WiFi is available in guestrooms for CLP 7240 per day (rates may vary)

Wired Internet access is available in guestrooms for CLP 7240 per day (rates may vary)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Fabulous 8.6 From 84 reviews

Poor 2.0
Dissatisfied stay
When I got to the hotel, they asked me to pay an additional 50 USD, per day for breakfast and for a more comfortable room. I paid it. They indicated breakfast was served st the 7th floor. This was a small room with very limited amount food. The food here was cold, and unatended. The ad one day, another guess stated that there was actually a restaurant where breakfast was served every morning, not the small area I was advised. At the restaurant, there was a larger selection but not any better. Everything was cold, and no help around. The bed had very dirty comforter, with a stain that look like the previous guess had an accident in bed and they just reversed the conforter so It will not be noticebled. Not a good hotel!
anamari, usFamily trip
Exceptional 10.0
While back in the states I tried six times to communicate with Valeria at the Consierage desk. Each time the call was "disconnected". Travel to go " even tried to help us get a confirmation on their shuttle service from the airport to the hotel in Santiago We were stranded at the airport until a con man stepped up to help us. We did get to the hotel at an exorbitant rate with a guarantee that the hotel would reimburse us for the it's error. The hotel does not have a shuttle. Why they never told us at the beginning that they do not have a shuttle , I do not know. They never reimbursed us for the ride and denied any knowledge of our conversations with them. The rest of the people were very helpful. The food in the lobby bar was good. The breakfast Buffet was probably one of the most unappetizing thrown together messes I have ever seen. I would not recommend this hotel.
usOther trip
Very good 8.0
nice hotel, taxi drivers are thieves
hotel really good, but hey should warn their guest not to take cabs , I got robbed 3 times in 4 days. when I got back to the hotel and told what happened they told me they all ready knew that it was something cab drivers often do, they change your money really fast and you don't even notice... just be careful because they do that every time. and no one tells you this. just this little detail, the rest is ok, very good hotel. we will be back soon
vilmis, usOther trip
Exceptional 10.0
shower inconsistent
the only thing bad i can say is that the shower was hot then cold and pretty inconsistent. I thought everything else was fabulous. we don't even sleep that good at home. the beds were very comfortable. Hotel staff was great!! my husband said the food at the buffet was a little cold, but I think that can be a common thing at buffets when they are outside. I really enjoyed the breakfast every day!!!! Definitely recommend it to anyone and was happy it was recommended to us!
usOther trip
Very good 8.0
Very Good but just short of Great
Staff were super helpful but the hotel needed more space. Bc of a concurrent event, there was no space to sit out by the poolside for us regular guests. Overall the room was very comfortable; there was no tub, just a shower which could have been slightly bigger for an upper-class hotel. The restaurant food was very good as well and the wifi was consistently available. Concierge and front desk were always helpful.
Junor Rene, us2 night trip

Sheraton Santiago Hotel and Convention Center

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