Sheraton DFW Airport Hotel

Everything was good, I was just shocked that at a Hotel like this one their rooms don’t have mini fridges. That’s still mind blowing to me. Even the cheapest hotels have fridges. Other than that, the room was awesome. Would definitely book again.

Comfortable bar and restaurant area. However, guest room was dark with dim lighting. Windows were very dirty. Half of the sheer curtain was missing. Bathtub drain clogged. Ice only available on odd-numbered floors. Vending machines were empty (told by staff that they were being removed). No mini bar in room, but small refrigerator available if requested. Decor very dated. I was told that the hotel will be renovated in 2021. Even at the discounted rate, I would probably not stay here again.

Room was fine but elevator noise significant all night. No stairs from mezzanine was a real nuisance for the conference. Also freezing cold on first floor. Felt it was not necessary to hand over my drivers license in order to use a luggage cart! What was I going to do, steal it?! Bar area very friendly layout and staff was courteous.

Bad service. Checking in and checking out process so slow. Lack of appropriated number of staff (only one person in the front desk) Building is not well maintained as expected for a Sheraton (carpet conditions, walls, bathrooms) The first room with a heavy smoking odor. I visited this hotel twice in 2013 and 2014 and it was much much better.

My stay was great. Literally no complaints from me.