6/10 Good
13 Mar 2023
Check in was great. Allan is super at reception. I asked about an upgrade because l belong to the Hyatt club or something. Couldn’t give me a discount but for 100 dollars he could give me a room higher up in the building and gain us access to the “regency club”. That is quite a joke. Went up for snacks right after going to our room. 7 cookies on a plate and a few apples and bananas. Didn’t quite take care of our hunger. At 5 o’clock my wife tried to order from the kitchen. After several attempts she finally got thru and she was informed that they were not taking any more orders. What is with that??? Breakfast at the club upstairs. Scary looking oatmeal l guess. Some bread for toasting. Little bit of fruit. Some pastries. Not exactly breakfast. Lets talk about parking. 80$. Not mentioned when l made the reservation. All the other fees. I was charged twice for each fee. So my 229$ room came to almost 500 dollars. I was credited 75$ because we weren’t happy with the regency club. I should have gotten a written receipt at checkout instead of emailed one so l could have disputed some of the charges there and then. Now l will have to call about them. Love the hotel and location is great. Just not all the “extra fees that should be disclosed before reservations are made”. I’d be surprised if anyone from the hotel contacts me about my stay.
john
john, 1-night trip
Verified Hotels.com guest review