Hyatt Regency Lake Tahoe Resort, Spa and Casino

Fantastic from the moment we arrived. Champagne on check in, lovely room, beautiful hotel and surroundings and excellent tentative staff. Absolutely loved this place with its private beach and luxurious sun loungers around its many pools. This Hyatt adopts a noise policy (must be minimal after 9pm) which I wish more hotels should adopt. Will visit here again without a doubt, just superb!

Enjoyed our stay, everything was to a high standard and we would recommend to anyone visiting the U.S.A

The staff were fantastic, after a very long drive we arrived at 9pm and we're slightly stressed out as we had been driving in the dark. This stress quickly went as soon as we checked in as the staff member offered us a glass of champagne but when he found out it was our honeymoon he gave us the bottle with no cost. We dropped out bags off then went to the outdoor pull which was amazingly romantic and relaxing. We later went to the cosino and the staff there were very helpful and kind as it was our first time at a Casio and they gave us a few tips also we found out the manager of the Casino 'Andrew' was from the same area in Bristol England as is and we ended up having a really nice chat with him which was great. We loved this hotel and it will possibly be the only regret of our honeymoon that we didn't stay here longer.

The hotel was really nice, nice rooms, nice breakfast, nice pool area and the surroundings are stunning. Would love to stay there for a bit longer and will definitely be back. One thing that we weren't aware of was the resort fee of $25 a day.

Our third stay turned out to be the worst to date, unfortunately. We loved the room when we walked in; 2 giant 70 inch TVs and full kitchen. Excitement turned into disappointment when we wanted to get some slippers and no one (housekeeping, front desk, concierge) would pick up the phone. When finally reached, we were told they were completely out of slippers, and the staff who answered the phone behaved like it was no big deal and we just need to deal with it. Casino cashier was very rude; apparently, he was trying to close up shop for the day when I went to him with my receipt to cash out, and he was very irate that I interrupted him in the middle of that, like I was supposed to be aware of his shift and to know better not to disturb him. Housekeeping did what I can only call, generously by the way, a half ass job; there was so much dirt still in the carpet we started sneezing 5 minutes after walking into the room and we were just fine for hours outside. It still is a nice hotel and a great area to spend a few days with family and I think I would still go back there but the management should train their staff a little better and re-examine the way their staff interact with the guests.