4/10 Fair
26 Jan 2023
Horrible
The staff was miserable, except for the concierge. She was fantastic, very helpful in getting us car service to the port of Miami and very friendly. Everyone else was not welcoming for friendly from the man who checked our bags for us, to the staff in the restaurant to the housing keeping staff. We only stayed one night before our cruise left the next day. We were given a “free upgrade” to the “penthouse” what a joke. The room was so small and cramped you could sit on the windowsill and have your feet on the bed. The bathroom was so small you almost hit your head on the sink when sitting on then toilet. The water was freezing cold, and the pressure was none existent at best. I guess we paid for the conscience of the local to the port, but not worth the over $300 we paid for 1 night.
Cadey
Cadey, 1-night trip with friends
Verified Hotels.com guest review