Skip to main content.
All properties in Key West, Florida, United States of America
1 room, 2 adults

The Reach, A Waldorf Astoria Resort

4-star4 stars
1435 Simonton Street, Key West, FL, 33040, United States of America

4-star beachfront resort with outdoor pool, near Duval Street
  • Free WiFi in the lobby
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
Good7.6
Location
Great location
Beach
Beautiful beach
Cleanliness
Could use a good cleaning
Value
Value for money could be better
382See all 382 Hotels.com reviews
From 4,407 reviews

TripAdvisor Traveller Rating

The Reach, A Waldorf Astoria Resort

from £249
  • Studio, 1 King Bed (Key West View)
  • Room, 1 King Bed (Key West View)
  • Studio, 1 King Bed, Ocean View
  • Suite, 1 King Bed, Ocean View
  • Room, 1 King Bed, Ocean View
  • Room, 1 King Bed, Courtyard View
  • Studio, 1 King Bed, Courtyard View
  • Key West View Double
  • Suite, 1 King Bed, Courtyard View
  • Room, 1 King Bed, Accessible (Roll-In Shower)
  • Room, 2 Double Beds, Accessible (Roll-In Shower)
  • Room, 2 Double Beds, Ocean View

What’s around The Reach, A Waldorf Astoria Resort

Landmarks

  • In Old Town
  • Duval Street (1-minute walk)
  • South Beach (1-minute walk)
  • Ernest Hemingway Home and Museum (12-minute walk)
  • Audubon House and Tropical Gardens (23-minute walk)
  • Southernmost Point (26-minute walk)
  • Mallory Square (26-minute walk)
  • Smathers Beach (32-minute walk)

Getting around

  • Key West, FL (EYW-Key West Intl.) 7-min drive

At a glance

Key facts

Hotel size

  • This hotel has 150 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 4 PM-midnight
  • Check-out time is 11 AM
  • Express check-out

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets allowed (dogs only) *

  • Specific rooms only *

  • 2 per room (up to 25 lb)

Internet

  • Free WiFi in public areas

  • WiFi and wired Internet access in rooms *

Transport

Parking

  • Valet parking *
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Bicycle rentals on site
  • Ecotours on site
  • Kayaking on site
  • Personal motorised watercraft on site
  • Rowing or canoeing on site
  • Sailing on site
  • Scooter/moped rentals on site
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Waterskiing nearby
  • Windsurfing nearby
Working away
  • 24-hour business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 4706
  • Conference space size (meters) - 437
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 1970
  • Lift
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Espresso maker
  • Bathrobes
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Premium TV channels
Stay connected
  • WiFi (surcharge)
  • Phone
Food and drink
  • Fridge
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Spencers by the Sea – This restaurant specialises in local cuisine and only serves dinner.Guests can enjoy drinks at the bar.

Recreation

On Site

  • Fitness facilities
  • Bicycle rentals on site
  • Ecotours on site
  • Kayaking on site
  • Personal motorised watercraft on site
  • Rowing or canoeing on site
  • Sailing on site
  • Scooter/moped rentals on site

Nearby

  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Waterskiing nearby
  • Windsurfing nearby

The Reach, A Waldorf Astoria Resort’s small print

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation.

Parking height restrictions apply.

Also known as

  • Reach Waldorf Astoria
  • Reach Waldorf Astoria
  • The Reach, a Waldorf Astoria Hotel Key West
  • Reach Resort Key West
  • Waldorf Astoria Key West

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: USD 45.00 per accommodation, per night

Resort fee inclusions:

  • Pool access
  • Spa access (may be limited)
  • Beach access
  • Beach loungers
  • Beach towels
  • Health club access
  • Fitness centre access
  • Partner property beach club access
  • Partner property pool access
  • Partner property access
  • Nearby fitness centre access
  • Business centre/computer access
  • Internet access (may be limited)
  • Newspaper
  • Phone calls (may be limited)
  • Faxes
  • In-room safe
  • In-room coffee
  • In-room bottled water
  • Housekeeping
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Late check-out can be arranged for an extra charge of USD 50

Valet parking costs USD 35 per day with in/out privileges

Breakfast costs between USD 25 and USD 35 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 75 per accommodation, per day

WiFi is available in guestrooms for USD 11.95

Wired Internet access is available in guestrooms for USD 11.95 (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Good 7.6 From 382 reviews

Poor 2.0
Don’t bother smells like rotten clams.
The sorest stay ever. The smell of the rotting seaweed on the beach.
Suzan, usFamily trip
Good 6.0
It’s okay
The staff was friendly and the location is great. The view from the balcony was nice but the room was a basic hotel room for a high price and no mini bar. The beach was not much of a beach and had a stinky sea weed that the staff did little to clean up. For some reason there is a resort fee that does not include parking or access to the kayaks or paddle boards. The hole place felt as though it needed a face lift. I would recommend staying at the sister hotel about a 3 min walk away. It’s much nicer and where I spent most of my time.
Reiss, usRomance trip
Exceptional 10.0
Not great.
Our room had dirty underwear and tissues in the room the afternoon we checked in. Only one of the two elevators was working, LOTS of waiting. Of the 5 days we were there, our room was only cleaned twice. After being out from 8:30am to 3:30 pm each day, we liked to nap before dinner. Our room was never cleaned as a result. The 2 times it was, we had to specifically request the room to be cleaned at 10am. Even then, three days didn’t make it! I noticed a lot of fallen plaster on the exterior and several of the support columns were missing their coping trim. This was certainly not up to the WA brand. Food and beverage services were great.
Nancy, usFamily trip
Poor 2.0
Not at all Waldorf Quality!
We arrived at 3:45pm and they said check-in wasn't until 4:00pm so they took our phone number and told us we could wait at the pool bar until the room was ready. Our phone number was entered incorrectly so we corrected it with them and headed to the pool bar. There were 2-3 bartenders working at the bar. We sat at a table in the bar area but not at the actual bar. We were completely ignored for 10 minutes and had to go up to the bar to order drinks and ask for a food menu. Another family came down about 30 minutes later and sat at the table next to us - they too were totally ignored until they went up to the bar to be served. By 5:15pm, we still didn't receive a text that our room was ready. My husband check at the desk and they realized they didn't correct our number so they were texting the wrong number. When we got up to our room, it was very lackluster. All of the furniture was beat up, the headboard had been broken and glued back together, there was water damage on the bathroom door and trim, and stains on the bedspread. I went to the lobby to tell the manager that we wished to cancel our reservation. He was rude and told me they would show me two other rooms. Looked at those but they to were worn, tired, and had various damage here and there (not a $350+ per night room). While I was in the lobby, another couple was also there complaining about the condition of their room. This is absolutely not Waldorf quality!
Brian, us4 night romance trip
Poor 2.0
The hotel needs major repairs ...
Sergey, usRomance trip

The Reach, A Waldorf Astoria Resort

Is the description of this property not correct? Tell us