Riyadh Marriott Hotel

As expected

I booked an Executive Room which is a higher class than standard delux room. Check in was a nightmare. I was told there was no room available for me and that I had to wait. I went and sat in the lobby with no refreshments offered. I didn't think too much of it sat on my laptop and started working on emails. After an hour, a waiter came by and asked if I wanted to order coffee. I realized that I hadn't been taken care of and so much time had passed and I really began to get angry. My room still wasnt available. I went to the "Elite Desk" and complained. They offered no solution so I had to remind them that I had access to the Club Lounge and that they should AT LEAST give me an access card so I could go sit there while a room becomes available. They gave me the access card and I moved there expecting check-in soon. Two hours later I wasn't called and I was tired and exhausted from travel. I was furious now. I went down and made a huge fuss and MAGICALLY a room became available. - DISGUSTING SEWAGE SMELL - The morning of the first day I was getting dressed to leave the room and a HORRIBLE smell of pure sewage came out of the AC vent. I finished getting ready quickly and ran out of the room and complained. They said they would send engineering and fix it. I came back to my room in the evening and there was no smell. The next morning, I was awoken to the same DISGUSTING SMELL. I actually threw up.

Multiple restaurants were available day or night. Room was well appointed, wifi worked great from lobby at the room.

Communication of purchase through hotels.com was not relayed to hotel. Staff and hotel were great 4 star service.

Not a complete package but customers service are very satisfactory! Needs to improve I believed is the cleanliness...bed linens (hair falls) and customer's approach in the dinning hall (they're not really courteous). Can I recommend this 5 star hotel in Riyadh? Yes. :)