Destination
Guests
All properties in Acapulco (and vicinity), Guerrero, Mexico

HS HOTSSON Smart Acapulco

3.5-star beachfront hotel with pool bar, near Condesa Beach

  • Free WiFi
From
£52

Image gallery

  • Sundeck
  • Sundeck
  • Beach
  • Poolside Bar
  • Sundeck
Sundeck. Image 1 of 97.
1 / 97Sundeck
Av. Costera Miguel Aleman 1803, Acapulco (and vicinity), 39670, GRO, Mexico
8.0.Very good.
  • Was a very old the reception staff were not very helpful we arrived at 12 and he said we…

    Oct 21, 2020

  • The hotel was well maintained including the rooms, pools and areas surrounding the hotel.…

    Aug 30, 2019

See all 714 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available for guests
  • Masks are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Safe
Dining options
Shopping
Transport options
  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 506 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 bars/lounges
  • 4 outdoor pools
  • Breakfast available

For families

  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Free toiletries
  • Terrace
  • Daily housekeeping

What’s around

  • In Costera Acapulco
  • Condesa Beach - 4-minute walk
  • Diana the Huntress - 7-minute walk
  • Gran Plaza Shopping Mall - 9-minute walk
  • Icacos Beach - 19-minute walk
  • Parque Papagayo - 22-minute walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Room, 1 King Bed, Balcony, Partial Ocean View
  • Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View
  • Junior Suite, 1 King Bed, Balcony, Partial Ocean View
  • Junior Suite, 2 Double Beds, Balcony, Partial Ocean View
  • Suite, 1 King Bed, Balcony, Bay View
  • Senior Suite, 1 King Bed, Jetted Tub
  • Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

Location

Av. Costera Miguel Aleman 1803, Acapulco (and vicinity), 39670, GRO, Mexico
  • In Costera Acapulco
  • Condesa Beach - 4-minute walk
  • Diana the Huntress - 7-minute walk

What’s around

Landmarks

  • In Costera Acapulco
  • Condesa Beach - 4-minute walk
  • Diana the Huntress - 7-minute walk
  • Gran Plaza Shopping Mall - 9-minute walk
  • Icacos Beach - 19-minute walk
  • Parque Papagayo - 22-minute walk
  • El Rollo Acapulco - 39-minute walk
  • Plaza Bahia - 2-minute walk
  • Diana Galleries Mall - 5-minute walk
  • Playa El Morro - 7-minute walk
  • Papagayo Beach - 14-minute walk

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) 17-min drive
  • Area shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 506 rooms
  • This hotel is arranged over 28 floors

Arriving/leaving

  • Check-in time 3 PM-6 AM
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (MXN 125 per night)
  • On-site valet parking (MXN 125 per night)
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • On-site carport

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • 2 bars/lounges
  • Snack bar/deli
  • Poolside bar
  • Room service

Things to do

  • Beach umbrellas
  • Number of outdoor pools - 4
  • Children's pool
  • 24-hour fitness facilities
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Waterskiing nearby
  • Fitness facilities

Working away

  • Business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 9483
  • Conference space size (meters) - 881

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Facilities

  • Number of buildings/towers: 1
  • Year Built – 1982
  • Lift
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Iron/ironing board

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Be entertained

  • Cable TV channels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at HS HOTSSON Smart Acapulco are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Dining

NUDE AT THE BEACH – Overlooking the ocean, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Los Caracoles – This poolside restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open selected days.

Pagliacci – Overlooking the ocean, this theme restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.

LOS ARCOS – Overlooking the ocean, this theme restaurant specialises in Mexican cuisine and only serves lunch. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.

Small print

Also known as

  • Crowne Plaza Acapulco Hotel
  • HS HOTSSON Smart Acapulco Hotel Acapulco
  • HS HOTSSON Smart Acapulco Hotel
  • Crowne Plaza Acapulco Hotel Acapulco
  • Crown Plaza Acapulco
  • Acapulco Crowne Plaza
  • HS HOTSSON Smart Hotel
  • HS HOTSSON Smart
  • HS HOTSSON Smart Acapulco Hotel
  • HS HOTSSON Smart Acapulco Acapulco

Optional extras

Self-parking costs MXN 125 per night

Valet parking costs MXN 125 per night

Buffet breakfast is offered for an extra charge of MXN 324 for adults and MXN 164 for children (approximately)

Local area shuttle service is offered for an extra charge

Policies

Outside food and drink are not permitted on the premises.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the fitness facility.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless checkout is available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, HS HOTSSON Smart Acapulco does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self-parking costs MXN 125 per night. Valet parking costs MXN 125 per night. Parking spaces may be limited.
  • Yes, there are 4 outdoor pools and a children's pool.
  • Sorry, neither pets nor service animals are allowed.
  • You can check in from 3 PM - 6 AM. Check-out time is noon. Express check-in and contactless check-out are available.
  • Yes, there are 4 on-site restaurants, featuring international cuisine, ocean views and poolside dining. Nearby restaurants include El Fogon (4-min walk), Fisher's Acapulco (4-min walk) and Applebee's (5-min walk).
  • Have fun with activities such as cycling, boat tours and hiking, and practise your swing at the nearby golf course. Enjoy a swim in one of the 4 outdoor swimming pools or use the hotel's other amenities, which include 2 bars and a 24-hour fitness centre. HS HOTSSON Smart Acapulco also has access to a nearby outdoor pool.
8.0.Very good.
  • 10.0.Exceptional

    One week in Acapulco.

    This hotel is in a great location as there are numerous restaurants, bars, clubs, casinos, and shopping options within immediate walking distance. The staff is extremely professional and do everything to make your stay comfortable. They also take many COVID-19 precautions to make sure you’re safe. The hotel has a few swimming pools and direct access to the beach. There is a bar/restaurant to service all the guests who are on the beach relaxing. There are also vendors who are selling all types of food/drinks on the beach. The room itself was nice enough with a decent bed and nice bathroom.

    Alvaro, 4 night trip, May 11, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Trip to Acapulco

    I read a lot about traveling to Acapulco as a United States citizen. It’s very hard if you don’t know Spanish, but I was able to locate several hotel staff that did know enough English to help me when needed. The hotel was very clean and the bay view room had an amazing view of the bay. The staff was very friendly and accommodating.

    3 night trip with friends, May 4, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    It’s only ok , Not great

    Went for 3 nights had two rooms with a parcial ocean view room .. the room floor was dirty like it had not been swept .. they don’t clean under the bed .. it’s nasty .. they knock on you door at 9am to try to clean at that time .I find it crazy because I come to relax sleep in late not get up early I find the cleaning time ridiculous.. the Pool needs more cleaning the water is so foggy and the pool floor there’s too much sand .. I didn’t get the food service at the hotel, I thought it was too expensive. Overall our family stay was ok,, I’ve been at better and nicer places. Plus the hotel needs more upgrades

    Juan, 3 night family trip, Mar 12, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    The room Was very clean and nice I love the view the staff was friendly and helpful but I didn’t like the fact that I had to paid extra for everything like the use of the pool, towels etc. when I stayed at other hotels I didn’t paid extra for the amenities of the hotel because that is included with the staying

    3 night family trip, Mar 11, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Great location and good value for money. Beds a little uncomfortable - suprisingly so

    1 night business trip, Jan 13, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Some people than work in the hotel dosen't care about the customers. The matress so hard.

    1 night trip, Jan 5, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Everything good!

    Brian, 2 night family trip, Dec 27, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Modern , beachfront hotel with more than one swimming pool, service and kitchen of the expected high end. Coffee shop in the front of the hotel was my favorite spot in the morning.

    Stan, 8 night family trip, Dec 14, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Great hotel with excellent customer service, food was good overall. It’s conveniently located close to many dining Options and shopping malls.

    JAO, 4 night family trip, Dec 6, 2020

    Verified Expedia guest review

  • 4.0.Fair

    No me gusto que tuve q pagar por estacionamiento No me gusto que solo un dia abia buffet con aire acondicionado No me gusto q la comida era limitada No me gusto q no me quisieron cambiar de cuarto por que la puerta no cerraba bien

    Eugenio, 3 night romance trip, Dec 2, 2020

    Verified Expedia guest review

See all 714 reviews