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All properties in Acapulco, Guerrero, Mexico
1 room, 2 adults

HS HOTSSON Smart Acapulco

3.5-star3.5 stars
Great for families

Good to know

  • Children's pool
  • On beach
  • Beach property
  • Connecting/adjoining rooms available
Av. Costera Miguel Aleman 1803, Fracc. Magallanes, Acapulco, GRO, 39670, Mexico

3.5-star beachfront hotel with pool bar, near Condesa Beach
  • Free WiFi
  • Great for families

    Good to know

    • Children's pool
    • On beach
    • Beach property
    • Connecting/adjoining rooms available
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Was a very old the reception staff were not very helpful we arrived at 12 and he said we…Oct 21, 2020
  • The hotel was well maintained including the rooms, pools and areas surrounding the hotel.…Aug 30, 2019

HS HOTSSON Smart Acapulco

from £50
  • Deluxe Room, 1 King Bed, Balcony, Partial Ocean View
  • Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View
  • Junior Suite, 1 King Bed, Balcony, Partial Ocean View
  • Junior Suite, 2 Double Beds, Balcony, Partial Ocean View
  • Suite, 1 King Bed, Balcony, Bay View
  • Senior Suite, 1 King Bed, Jetted Tub
  • Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

What’s around HS HOTSSON Smart Acapulco

Landmarks

  • In Costera Acapulco
  • Condesa Beach - 4-minute walk
  • Diana the Huntress - 7-minute walk
  • Gran Plaza Shopping Mall - 9-minute walk
  • Icacos Beach - 19-minute walk
  • Parque Papagayo - 22-minute walk
  • El Rollo Acapulco - 39-minute walk
  • Plaza Bahia - 2-minute walk

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) 17-min drive
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 506 rooms
  • This hotel is arranged over 28 floors

Arriving/leaving

  • Check-in time 3 PM-6 AM
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transport

Parking

  • On-site self-parking (MXN 125 per night)

  • On-site valet parking (MXN 125 per night)

  • Wheelchair-accessible parking on site

  • On-site parking is limited

  • On-site carport

Offsite

  • Area shuttle*

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • 2 bars/lounges
  • Snack bar/deli
  • Poolside bar
  • Room service
Things to do
  • Beach umbrellas
  • Number of outdoor pools - 4
  • Children's pool
  • 24-hour fitness facilities
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Waterskiing nearby
  • Fitness facilities
Working away
  • Business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 9483
  • Conference space size (meters) - 881
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers: 1
  • Year Built – 1982
  • Lift
  • Safe-deposit box at front desk
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Iron/ironing board
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at HS HOTSSON Smart Acapulco are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Dining

NUDE AT THE BEACH – Overlooking the ocean, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Los Caracoles – This poolside restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open selected days.

Pagliacci – Overlooking the ocean, this theme restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.

LOS ARCOS – Overlooking the ocean, this theme restaurant specialises in Mexican cuisine and only serves lunch. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.

HS HOTSSON Smart Acapulco’s small print

Also known as

  • Crowne Plaza Acapulco Hotel
  • HS HOTSSON Smart Acapulco Hotel Acapulco
  • HS HOTSSON Smart Acapulco Hotel
  • Crowne Plaza Acapulco Hotel Acapulco
  • Crown Plaza Acapulco
  • Acapulco Crowne Plaza
  • HS HOTSSON Smart Hotel
  • HS HOTSSON Smart
  • HS HOTSSON Smart Acapulco Hotel
  • HS HOTSSON Smart Acapulco Acapulco

Policies

Outside food and drink are not permitted on the premises.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the fitness facility.

Guests can rest easy knowing that there's carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless checkout is available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Optional extras

Self-parking costs MXN 125 per night

Valet parking costs MXN 125 per night

Buffet breakfast is offered for an extra charge of MXN 324 for adults and MXN 164 for children (approximately)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for HS HOTSSON Smart Acapulco

  • Does HS HOTSSON Smart Acapulco offer free cancellation for a full refund?
    Yes, HS HOTSSON Smart Acapulco does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at HS HOTSSON Smart Acapulco?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at HS HOTSSON Smart Acapulco?
    Yes. Self-parking costs MXN 125 per night. Valet parking costs MXN 125 per night. Parking spaces may be limited.
  • Is there a pool at HS HOTSSON Smart Acapulco?
    Yes, there are 4 outdoor pools and a children's pool.
  • Are pets allowed at HS HOTSSON Smart Acapulco?
    Sorry, neither pets and nor service animals are allowed.
  • What are the check-in and check-out times at HS HOTSSON Smart Acapulco?
    You can check in from 3 PM - 6 AM. Check-out time is noon. Express check-in and contactless check-out are available.
  • Are there restaurants at or near HS HOTSSON Smart Acapulco?
    Yes, there are 4 on-site restaurants, featuring international cuisine, ocean views and poolside dining. Nearby restaurants include El Fogon (4-min walk), Fisher's Acapulco (4-min walk) and Applebee's (5-min walk).

Recent reviews

Very good 8.0 From 706 reviews

Exceptional 10.0
Great location and good value for money. Beds a little uncomfortable - suprisingly so
mx1 night business trip
Very good 8.0
Some people than work in the hotel dosen't care about the customers. The matress so hard.
us1 night trip
Exceptional 10.0
Everything good!
Brian, us2 night family trip
Exceptional 10.0
Service was outstanding, food was very good, our jr suite was clean and it had everything we needed. I like everything except the lack of common sense of some staff who requested the use of the muzzle on pool and beach areas.
Alicia, us4 night family trip
Fair 4.0
el horario de la alberca es muy limitado por la noche, hubo mucha gente en tiempo de COVID había más del porcentaje de personas permitido, eso hizo que los espacios de sana distancia no se respetaran.
Lea, mx3 night family trip
Exceptional 10.0
It’s the perfect spot for vacation with all the family And frens
us3 night family trip
Exceptional 10.0
The facilities are nice and cared All the staff services from the bars al kindly
us2 night family trip
Very good 8.0
Near local areas, quick access to the beach and the resort.
Gio, us4 night romance trip
Poor 2.0
The property is not concerned with the welfare of their guests. Restaurants, pool area and the hotel itself does very little to try and keep guests safely apart. Social distancing doesn’t exist here. People packed into the pool area with no face covering at all. Room was not worth what I paid. Went all inclusive and found that I was dissuaded from drinking anything but tap beer. Kids screaming all night. Drunk guests screaming at waiters demanding drinks. Food was decent and in the buffet area they did a good job at serving the people. Overall I give this place low marks for attempting to fill their hotel to capacity.
Mark, us2 night family trip
Exceptional 10.0
La pasamos super bien... las instalaciones muy bien en general, limpio y comodo y fuimos en plan All Inclusive y sinceramente me sorprendió lo bueno de la comida todo el tiempo !! En especial la comida del restaurant Italiano buenisima !! Definitivamente regresaremos !!
Pedro, us3 night family trip

HS HOTSSON Smart Acapulco