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Overall score and ratings

9.0

Superb

9.1/10

Cleanliness

9.1/10

Staff & service

8.7/10

Amenities

8.5/10

Property conditions & facilities

8.8/10

Eco-friendliness

2/10 Poor

I was not at all impressed. The room we had was not for 4 people as specified when booked(junior suite). The pictures online of the rooms were much nicer than the room we received. It had wood beams that were dusty and my allergies were awful there. I asked to check out early but, they would not allow. I asked to move rooms, they would not. They did not replenish items like coffee, tea, cream, wash cloths, I found the reception staff to be unkind and uncaring.
Carol, 4-night trip
Verified Hotels.com guest review

2/10 Poor

The suite room smelled like moth balls. It had an old stench smell to it. The bed was hard as a rock. The carpets were as old as the building and totally stained. The room was creepy. No pictures really, was not warm or inviting. The drapes were dirty/dated. The only nice thing was the bathroom was updated and very clean. The bed was clean but hard. They don't use a sheet. You have duvet as your sheet/blanket which is hot. If you sleep without it and get cold there is no sheet to cover yourself with. I tried to get refunded for 2 of the 4 nights and go somewhere else but they would not. I only stayed 3 of the 4 nights. I did not get my money back. I would never stay there again. I won't use Expedia either because they did not help me get any of my $1,400 back for this stingy room.
Lisa, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

William, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Wonderful hotel. We had a great time and would definitely return!
Robert Daniel, 4-night trip
Verified Expedia guest review

8/10 Very good

The location was wonderful the staff was so helpful. Our room was large and clean. My only complaint is that across the street from the hotel there is an amusement park in the summer and it was a little noisy. We also could hear a lot of activity from the guests in the room above us which would wake us.
Julie, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Dustin, 2-night trip
Verified Expedia guest review

6/10 Good

Great location - A junior suite should have included a couch - what we had was just a regular room.
Denise, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excellent staff, great atmosphere, and the location on point
Paulina, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Good location, clean, neat.
liang, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Joanna, 3-night trip
Verified Expedia guest review