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The Grand River Hotel an Ascend Hotel Collection Member

3-star3 stars
270 Ann Street NWGrand RapidsMI49504United States of America

Riverfront Hotel in Grand Rapids with indoor pool and restaurant
  • Free WiFi and free parking
Good7.6
Location
Great location
Service
Fantastic service
Cleanliness
Could use a good cleaning
Comfort
More comfort would be nice
323See all 323 Hotels.com reviews
From 73 reviewsTripAdvisor Traveller Rating

The Grand River Hotel an Ascend Hotel Collection Member

from £97
  • Standard Room, 1 Queen Bed, Non Smoking
  • Standard Room, 1 King Bed, Non Smoking
  • Standard Room, 2 Queen Beds, Non Smoking
  • Room, 1 King Bed, Non Smoking, River View
  • Room, 1 King Bed
  • Room, 2 Queen Beds, Non Smoking, River View
  • Room, 1 King Bed, Non Smoking

At a glance

Key facts

Hotel size

  • This hotel has 162 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time starts at 4 PM
  • Check-out time is 11 AM

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Up to 3 children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking

  • Free RV/bus/truck parking

Offsite

  • Free area shuttle within 3 mi

  • Free shopping centre shuttle

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Indoor pool
  • Pool sunloungers
  • 24-hour fitness facilities
  • Spa tub
Working away
  • 24-hour business centre
  • Conference space
  • Meeting rooms 3
  • Conference space size (feet) - 3200
  • Conference space size (meters) - 297
  • Conference centre
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Picnic area
  • Terrace
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch LCD TV
  • Premium TV channels
  • MP3 docking station
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Fridge
  • Microwave
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

River Rock Restaurant – Overlooking the ocean, this restaurant specialises in American cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.

River Rock Lounge – Overlooking the ocean, this bar specialises in American cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.

The Grand River Hotel an Ascend Hotel Collection Member’s small print

Also known as

  • Riverfront Hotel Grand Rapids
  • Riverfront Hotel
  • Riverfront Grand Rapids
  • Riverfront
  • Grand River Hotel Grand Rapids

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Children under 17 years old are not allowed in the swimming pool, fitness facility or spa tub without adult supervision.

Guests under 17 years old are not allowed in the swimming pool, fitness facility or spa tub.

Mandatory fees

Deposit: USD 50.00 per stay

Optional extras

Late check-out can be arranged for an extra charge of USD 75.00

Breakfast costs between USD 3.00 and USD 15.00 per person (approximately)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around The Grand River Hotel an Ascend Hotel Collection Member

Landmarks

  • On the waterfront
  • Gerald R. Ford Museum (45-minute walk)
  • DeltaPlex Arena and Conference Center (21-minute walk)
  • Fish Ladder Park (32-minute walk)
  • La Grande Vitesse (41-minute walk)
  • Public Museum of Grand Rapids - 2.3 mi / 3.7 km
  • Grand Rapids Art Museum - 2.3 mi / 3.8 km
  • Grand Rapids Children's Museum - 2.6 mi / 4.2 km

Getting around

  • Grand Rapids, MI (GRR-Gerald R. Ford Intl.) 21-min drive
  • Muskegon, MI (MKG-Muskegon County) 34-min drive
  • Grand Rapids Station 6-min drive
  • Free self parking
  • Free RV, bus, and truck parking
  • Free area shuttle
  • Free shopping centre shuttle

Recent reviews

Good 7.6 From 323 reviews

The Grand River Hotel an Ascend Hotel Collection Member
Good6.0
Not so grand; mostly bland.
The staff was great to work with. Every interaction, with every person with whom we had contact, including the cleaning crew, was pleasant. But the staff was the only consistently reliable feature of our stay. To begin with, our original room assignment had to be changed because the room lacked hot water and was subject to excessive noise from the nearby expressway. The top of the desk also had a massive crack running across its entire width. The second room was quieter, but was marked by an assortment of small malfunctions: (1) At first, it too lacked hot water, but the front desk clerk was able to have that problem fixed. (2) It had a non-functioning telephone, (3) The toilet lid was loose. (4) The bathroom doorknob was partially loose. In addition, although the hotel web site said that breakfast would be available beginning at 6:00 a.m., there was no one around to provide service . . . even at 7:00. The room was clean, and, on our final night, we had a delicious dinner in the hotel restaurant. (The table server was very pleasant.)
A Traveller, us5 night trip
The Grand River Hotel an Ascend Hotel Collection Member
Good6.0
Hot showers? Who needs ‘em?
Had to move rooms twice to get one with hot water, but they compensated me with a free dinner at the hotel restaurant, which was good because I would have not found the meal money well spent. So if you like your showers and food cold stay here you’ll love it.
Jeffrey, us1 night trip
The Grand River Hotel an Ascend Hotel Collection Member
Very Good8.0
Cable was not working and we were not informed of this until our arrival. They did compensate us with free breakfast for two at the hotel restaurant and an extended happy our in the hotel lounge. We loved the pool and spa tub, although that area could have been cleaner (wet towels on side of spa tub). Overall, I would stay here again because it is close to downtown, a good price, and the service was great!
A Traveller, us1 night trip
The Grand River Hotel an Ascend Hotel Collection Member
Very Good8.0
Meh
The shuttle service was great. The rooms were not very clean and the room darkening shades were broken in both rooms.
jesse, us1 night trip
The Grand River Hotel an Ascend Hotel Collection Member
Very Good8.0
Awesome
It was very nice
Noe, us1 night trip with friends

See all reviews

The Grand River Hotel an Ascend Hotel Collection Member

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