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Luxury hotel with restaurant, near Neumarkt
We stayed in a suite and were really happy with it- very spacious and accommodating. The…
Oct 29, 2020
I had a short stay in the hotel in August 2019 so when planning my extended 2020 trip to…
Aug 5, 2020
This property advises that it adheres to guide to reopening holiday rentals (DTV & DFV - Germany) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
Early check-in can be arranged for an extra charge (subject to availability, amount varies)
Late check-out can be arranged for an extra charge (subject to availability, amount varies)
Parking is available nearby and costs EUR 22 per day
Rollaway beds are available for EUR 50.0 per night
Buffet breakfast is offered for an extra charge of EUR 26 per person (approximately)
Pets are allowed for an extra charge of EUR 25 per pet, per night
Service animals exempt from feesThe property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.
Contactless check-in and contactless checkout are available.
Individually wrapped food options are available for breakfast.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property affirms that it adheres to the cleaning and disinfection practices of guide to reopening holiday rentals (DTV & DFV - Germany).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.This property accepts credit cards, debit cards and cash.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
Enjoyed our stay at Steigenberger Hotel Cologne. Very well equipped room and a comfortable bed. Quiet location near tram stop.
Robert, 3 night trip, Aug 1, 2020
Verified Hotels.com guest review
Avoid, avoid, avoid! This hotel is a joke, terrible and rude customer service, unwilling to help in any way. I contacted this hotel explaining I had problems with flights being cancelled and asked for flexibility around moving the dates (I did not ask for a refund) and they refused with a very rude email essentially calling me cheap. Thank goodness for Expedia who refunded the full package. Find a better hotel chain, you will see reviews of this hotel are littered with feedback on how rude and unhelpful they are.
J, 2 night romance trip, Jul 3, 2020
Verified Expedia guest review
Great location, well equipped and nice rooms. Service very good as well.
2 night romance trip, Feb 21, 2020
Verified Expedia guest review
Michael, 1 night business trip, Feb 17, 2020
Verified Hotels.com guest review
Really nice hotel, great location! Rooms were really spacious and very clean.
2 night trip with friends, Feb 6, 2020
Verified Expedia guest review
The Steigenberger could be a good property and is well located. However, our stay stared badly, when we were told the room type we had booked was not available. We were offered an upgrade from our De-lux king-bed room with Cathedral view to an executive room at the back of the hotel. When we insisted on our view, we finally got the room we booked. However, what we had not been told was that the view was impaired by two very large cranes working on the building site just in front of the hotel and by the hotel blinds which could not be opened properly and seemingly, for various reasons, could not be repaired. Furthermore, we were awoken at 07.00 am on both Friday and Sat morning by loud drilling and banging noises from the building site just in front of our window. To be fair, the hotel did agree to move us to the much quieter execituve room at the back of the hotel for our last 2 nights and offered some breakfasts as compensation for the inconvenience. However, the arranged breakfasts were not listed at the breakfast restaurant and so we had to argue with staff there and insist on what we had been promised each time we appeared. All in all, this was a disappointing stay in a hotel which offers so much promise. As stated, the location is good but we would advise against going for a cathedral view room, as we were told the construction of the rather large shopping mall in front of the hotel will continue for another 7 years - with morning starts on all days at 7am!
Mark, 4 night romance trip, Feb 5, 2020
Verified Expedia guest review
Nice hotel in a great spot. Easy to get around and pleanty if shops, bars and restsurants close by. Rooms were big and clean with comfy beds. The only thing that I would recommend is changing the pillows. They were so, so soft that even with an extra pillow requested it was still way too soft to get a good nights sleep. The room also lacked any hooks for your coats. Other than that the breakfast was good and the bar area has a nice atmosphere. Parking is expensive but we would definitely stay here again.
Raymond, 3 night trip, Dec 24, 2019
Verified Hotels.com guest review
Spacious modern rooms with all the facilities you need plus a fantastic view of the city. Very nice breakfast with very choice of foods.
2 night trip with friends, Nov 28, 2019
Verified Expedia guest review
Good location. If your breakfast is not included in your reservation they rip u off with £25 per person.
2 night trip with friends, Nov 28, 2019
Verified Expedia guest review
Location of hotel in relation to Christmas Markets
3 night trip, Nov 26, 2019
Verified Expedia guest review
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