6/10 Good
17 Sept 2023
The hotel could be really, really nice and is described as a 5 start but is not. The facilities are good in terms of rooms with hot tubs and terraces. The main issue is the standard of overall cleanliness which is low. Behind the reception and in front of the lifts, the floor mat is absolutely filthy and does not seem to have been washed or vacuumed once when we were there for nearly a week. The hallway carpets are also dirty.
The main issue was breakfast. It was ALL open, even hot foods. This meant flies could very easily fly around and sit on the foods. The first day we saw the breakfast area, we were really worried about the hygiene. 3 out of 4 of the party ended up getting food poisoning, one person severely with lots of vomiting and diarrhoea. One poor cleaner had to clean vomit from the little kitchenette in the room. We didn’t have breakfast for the last 3 days. We wanted to check out of couple of days early but were told we could not.
The lack of cleanliness is what let this place down which is a shame because with effort and commitment, this hotel could be 5 star.
Ganiyat
Ganiyat, 6-night family trip
Verified Hotels.com guest review
