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Fairmont The Norfolk
Luxury hotel with spa, near University of Nairobi
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Fairmont The Norfolk
Photo gallery for Fairmont The Norfolk
Overview of Fairmont The Norfolk
9.0
Superb
Property highlights
- Airport transfer
- Pool
- Free WiFi
- Gym
- Air conditioning
- Free parking
Harry Thuku Road, PO Box 58581, Nairobi, 00200
Main amenities
- Daily housekeeping
- 2 restaurants and bar/lounge
- Full-service spa
- Outdoor pool
- Breakfast available
- Health club
- Sauna
- Steam room
- Pool bar
- Swim-up bar
- 24-hour room service
- Coffee shop/cafe
For families
- Children stay free
- Free cots/infant beds
- Babysitting (surcharge)
- Connecting/adjoining rooms available
- Television
- Garden
Room options
View all photos for Fairmont Room with Queen Bed
Fairmont Room with Queen Bed
View all photos for Norfolk Signature Suite with King Bed
Norfolk Signature Suite with King Bed
View all photos for Junior Suite, 1 Queen Bed
Junior Suite, 1 Queen Bed
View all photos for Deluxe Verandah Room with King Bed
Deluxe Verandah Room with King Bed
View all photos for Deluxe Courtyard Room with 2 Single Beds
Deluxe Courtyard Room with 2 Single Beds
View all photos for Deluxe Courtyard Room with King Bed
Deluxe Courtyard Room with King Bed
View all photos for Deluxe Room, 2 Single Beds
Deluxe Room, 2 Single Beds
View all photos for Deluxe Room, 1 King Bed
Deluxe Room, 1 King Bed
View all photos for Fairmont Room Twin - 2 single beds
Fairmont Room Twin - 2 single beds
View all photos for 1937 Suite
1937 Suite
About this area
What's nearby
- In Nairobi Central
- Kenyatta International Convention Centre - 3 min drive
- The Sarit Centre - 4 min drive
- Yaya Centre - 6 min drive
- Nairobi National Park - 12 min drive
- United Nations Office at Nairobi - 9 min drive
- Village Market - 10 min drive
- Thika Road Mall - 12 min drive
Getting around
Restaurants
- Tatu Restaurant - 1 min walk
- Subway,Kenyatta Avenue - 13 min walk
- Cafe Maghreb (Serena) - 17 min walk
- CJ's - 9 min walk
- Lucca - 15 min walk
About this property
Fairmont The Norfolk
Languages
Arabic, English, French, German, Greek, Swahili
Sustainability
Sustainability practices
Geothermal energy
Double-glazed windows
Energy-saving switches
Housekeeping on request
Change of bedsheets on request
This information is provided by our partners.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Social distancing
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
This information is provided by our partners.
At a glance
Hotel size
- 170 rooms
- Arranged over 3 floors
Arriving/Leaving
- Check-in time from 12:30 PM until noon
- Express check-in/out available
- Minimum check-in age – 18
- Check-out time is 10 AM
Restrictions related to your trip
- Check COVID-19 restrictions
Special check-in instructions
- This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
- Front desk staff will greet guests on arrival
Required at check-in
- Credit card, debit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
- Babysitting*
Pets
- Pets not allowed
Internet
- Free WiFi and wired Internet access in public areas
- Free WiFi and wired Internet access in rooms
Parking
- Free on-site self-parking
- Free on-site valet parking
- Wheelchair-accessible parking on site
Transfers
- Airport shuttle (available 24 hours)*
Other information
- Designated smoking areas
Property amenities
Food and drink
- Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
- 2 restaurants
- Bar/lounge
- Poolside bar
- Swim-up bar
- Coffee shop
- Coffee/tea in a common area
- 24-hour room service
- Snack bar/deli
- Water dispenser
Travelling with children
- Children stay for free (see details)
- Childcare in room (surcharge)
What to do
- Fitness classes
- Golfing nearby
Working away
- Business centre
- Meeting rooms
- Conference centre (2196 square feet of space)
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Limo or town car service
- Dry cleaning/laundry services
- Luggage storage
- Wedding services
- Multilingual staff
- Porter/bellhop
- Pool loungers
- Pool umbrellas
Facilities
- Built in 1904
- ATM/banking
- Safe-deposit box at front desk
- Garden
- Terrace
- Health club
- An outdoor pool
- Full-service spa
- Sauna
- Massage/treatment rooms
- Steam room
- At least 80% of food locally sourced
- At least 80% organic food
- Vegan dining options
- Vegetarian dining options
- Humane treatment of captive wild animals
- Locally owned and organised tours and activities
- Local artist showcase
- At least 10% of profits reinvested in community and sustainability
- Local culture and ecosystem education
- Double-glazed windows
- At least 80% of lighting from LEDs
- Comprehensive food waste policy
- Comprehensive recycling policy
- No plastic soft drinks bottles
- No plastic coffee stirrers
- No plastic drinking straws
- No plastic water bottles
- Reusable cups only
- Reusable tableware only
- Banquet hall
Accessibility
- Lift
- Accessible bathroom (selected rooms)
- In-room accessibility (selected rooms)
- Roll-in shower (selected rooms)
- Wheelchair-accessible parking
- Wheelchair-accessible registration desk
Room amenities
Be entertained
- Flat-screen television
- Satellite TV channels
Home comfort
- Air conditioning (climate-controlled)
- Minibar
- Coffee/tea maker
- Dressing gowns and slippers
- Iron/ironing board
Sleep well
- Hypo-allergenic bedding
- Pillow menu
- Blackout curtains
- Turndown service
- Premium bedding
- Pillow-top mattress
- Free cot/infant bed
Freshen up
- Bath or shower
- Rainfall shower heads
- Designer toiletries
- Hairdryer
- Towels
- Toilet paper
Stay connected
- Desk
- Free WiFi and wired Internet
- Phone
Food and drink
- Free bottled water
More
- Daily housekeeping
- In-room safe (laptop compatible)
- Connecting/adjoining rooms available
- Eco-friendly toiletries
- Eco-friendly cleaning products provided
- Energy-saving switches
- LED light bulbs
- Recycling
- Water-efficient showers only
Special features
Spa
Pembo has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Dining
Lord Delamere Terrace – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Tatu Restaurant – This steakhouse specialises in American cuisine and only serves dinner. Open daily.
Fees & policies
Optional extras
- Buffet breakfast is offered for an extra charge of approximately KES 3000 per person
- Airport shuttle service is offered for an extra charge of KES 8000 per vehicle (one way)
Children & extra beds
- In-room babysitting is available for an extra charge
Pool, spa, & gym (if applicable)
- Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Hygiene & cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses geothermal energy.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.
Also known as
Fairmont Norfolk
Fairmont Norfolk Hotel
Fairmont Norfolk Hotel Nairobi
Fairmont Norfolk Nairobi
Norfolk Fairmont
Fairmont Hotel Nairobi
Fairmont Hotel Norfolk
Fairmont The Norfolk Hotel Nairobi
Norfolk Hotel Nairobi
Norfolk Nairobi
Fairmont The Norfolk Hotel
Fairmont The Norfolk Nairobi
Fairmont The Norfolk Hotel Nairobi
Frequently asked questions
Reviews
9.0