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Fairmont The Norfolk

Photo gallery for Fairmont The Norfolk

Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Terrace/patio
Premium bedding, pillow-top beds, minibar, in-room safe
Premium bedding, pillow-top beds, minibar, in-room safe

Overview of Fairmont The Norfolk

UNESCO Sustainable Travel Pledge

Fairmont The Norfolk

5.0 star property
Luxury hotel in Nairobi Central with 2 restaurants and spa

8.8/10 Fabulous

148 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Harry Thuku Road, PO Box 58581, Nairobi, 00200

Room options

About this area

What's nearby

  • In Nairobi Central
  • Nairobi National Park - 26 min drive
  • Thika Road Mall - 28 min drive

Getting around

  • Nairobi (WIL-Wilson) - 17 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 28 min drive
  • Syokimau Station - 26 min drive
  • Nairobi Station - 28 min drive
  • Syokimau SGR Railway Station - 30 min drive
  • Airport shuttle (surcharge)
  • Area shuttle

Restaurants

  • Mawimbi Seafood Restaurant - 3 min walk
  • Debonairs Pizza - 13 min walk
  • Enkare Hotel - 13 min walk
  • Kilimanjaro Jamia - 14 min walk
  • Kowloon Garden Restaurant - 14 min walk

About this property

Fairmont The Norfolk

Fairmont The Norfolk is only 3.9 mi (6.3 km) from the airport and offers a shuttle (available 24 hours) for KES 8000 per vehicle one way. Guests can visit the spa to be pampered with deep-tissue massages, facials or body scrubs, and Lord Delamere Terrace, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. An outdoor pool, a poolside bar and a health club are other highlights at this luxurious hotel. Fellow travellers love the pool and comfortable beds.

Languages

English, French, German, Greek

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 170 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 12:30 PM until noon
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Childcare in room (surcharge)

What to do

  • Fitness classes
  • Golfing nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference centre (2196 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 1904
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Languages

  • English
  • French
  • German
  • Greek

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Pembo has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Lord Delamere Terrace – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Tatu Restaurant – This steakhouse specialises in American cuisine and only serves dinner. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of KES 3000 per person (approximately)
  • Airport shuttle service is offered for an extra charge of KES 8000 per vehicle (one way)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Fairmont Norfolk
Fairmont Norfolk Hotel
Fairmont Norfolk Hotel Nairobi
Fairmont Norfolk Nairobi
Norfolk Fairmont
Fairmont Hotel Nairobi
Fairmont Hotel Norfolk
Fairmont The Norfolk Hotel Nairobi
Norfolk Hotel Nairobi
Norfolk Nairobi
Fairmont The Norfolk Hotel
Fairmont The Norfolk Nairobi
Fairmont The Norfolk Hotel Nairobi

Frequently asked questions

Does Fairmont The Norfolk offer free cancellation for a full refund?
Yes, Fairmont The Norfolk does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Fairmont The Norfolk?
As of 26 Nov 2022, prices found for a 1-night stay for 2 adults at Fairmont The Norfolk on 11 Dec 2022 start from £184, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Fairmont The Norfolk?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Fairmont The Norfolk?
Yes, there's an outdoor pool.
Are pets allowed at Fairmont The Norfolk?
Sorry, pets aren't allowed.
Is parking offered on site at Fairmont The Norfolk?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Fairmont The Norfolk?
Yes, an airport shuttle is available. The charge is KES 8000 per vehicle one way.
What are the check-in and check-out times at Fairmont The Norfolk?
You can check in from 12:30 PM - noon. Check-out time is 10 AM. Express check-in and check-out are available.
What is there to do at Fairmont The Norfolk and nearby?
On-site recreation at Fairmont The Norfolk includes aerobics . Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Fairmont The Norfolk also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Fairmont The Norfolk?
Yes, there are 2 on-site restaurants, featuring international cuisine. Nearby restaurants include Debonairs Pizza (13-min walk), Enkare Hotel (13-min walk) and Kilimanjaro Jamia (14-min walk).
What's the area around Fairmont The Norfolk like?
Fairmont The Norfolk is in Nairobi Central, a short 1-minute walk from University of Nairobi and 2 minutes' walk from Kenya National Theatre. Our travellers say that the local area is very quiet.

Overall score and ratings

8.8

Fabulous

9.2/10

Cleanliness

9.0/10

Staff & service

8.9/10

Amenities

8.8/10

Property conditions & facilities

10/10 Exceptional

Relaxing oasis
Spent 4 days here after a busy 4 weeks traveling around Kenya and Tanzania. What a welcome treat to be pampered in this little oasis of comfort in the middle of Nairobi. Great service staff!!
Robert, 3-night trip
Verified Hotels.com guest review

2/10 Poor

This is probably the worst Fairmont I've stayed in. The room was fine but the property itself was a little tired. The service was abysmal. In particular we have questioned why a 28usd charge was added to our bill when WiFi is included and not given an adequate response in a reasonable amount of time. I would recommend anyone looking for accommodation in Nairobi to look elsewhere to avoid disappointment.
Christian, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

eat place
The Fairmont the Norfolk is an amazing wonderful old historic hotel. Wonderful place to stay in the heart of Nairobi. Amazing accommodations and helpful friendly service. A gem. Great food too. Looking forward to more nights here.
James, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful place, very atmospheric. Noisy room at night.
5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful property in the city center with gardens and wonderful staff!
Rae, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Incredibly friendly and helpful staff. Great food.
Wendy, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Friendly and efficient staff. My home when I’m in Kenya.
6-night business trip
Verified Orbitz guest review

8/10 Very good

Beautiful gardens, small rooms
The gardens and grounds were beautiful and well maintained. Lots of areas to spend time and relax. Service was great. Only issues were small rooms and bad views to the street in all standard rooms.
2-night romance trip
Verified Hotels.com guest review

8/10 Very good

Great stay
Loved the gardens and the grounds. The main restaurant was great and we enjoyed the breakfast. Charming bar. Everything was simple and straightforward. Only complaints are Tatu wasn’t great and room was very small.
1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

We thoroughly enjoyed our stay. The grounds and service was very good.
3-night family trip
Verified Expedia guest review