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1 room, 2 adults

Lotte New York Palace

4.5-star4.5 stars
455 Madison AveNew YorkNY10022United States of America

Luxury hotel with 3 bars/lounges, near Rockefeller Center
  • Collect nightsFor every 10 nights, get 1 reward* night!
Great location
Awesome vibe
Great amenities
Complaints about WiFi
1928See all 1,928 reviews
From 4,209 reviewsTripAdvisor Traveller Rating

Lotte New York Palace

from £242
  • Executive Suite, 1 King Bed, Tower
  • Premier Room, 2 Double Beds, View (Skyline)
  • Premier Room, 1 King Bed, View (Skyline)
  • Room, 1 King Bed, View, Corner (Cathedral View)
  • Luxury Room, 2 Double Beds, Tower
  • Luxury Room, 1 King Bed, Tower
  • Superior Room, 2 Double Beds
  • Room, 2 Double Beds, View (Cathedral View)
  • Superior Room, 1 King Bed
  • Room, 1 King Bed, City View (Cathedral View)
  • Suite, 1 King Bed, Corner (Towers Corner)
  • Suite, 1 Bedroom, Tower

At a glance

Key facts

Hotel size

  • This hotel has 909 rooms
  • This hotel is arranged over 55 floors


  • Check-in time 3 PM-2 AM
  • Check-out time is noon
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others


  • Babysitting/childcare *


  • Pets allowed (dogs only) *


  • WiFi and wired Internet access in public areas *

  • WiFi and wired Internet access in rooms *



  • Valet parking *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Supervised childcare/activities (surcharge)
Food and drink
  • Full breakfast daily (surcharge)
  • 3 bars/lounges
  • Restaurant
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Free bicycles on site
  • Golfing nearby
  • Hiking/biking trails nearby
  • Health club
  • Steam room
Working away
  • Business centre
  • Conference space
  • Meeting rooms
  • Conference centre
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
  • Built in
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Designer toiletries
  • Hair dryer
Be entertained
  • Plasma TV
  • Pay films
  • Premium TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • WiFi (surcharge)
  • Phone
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features


The Palace Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps and body scrubs.


Villard – This restaurant specialises in American cuisine and serves breakfast, brunch and lunch. Open daily.

Troubles Trust – On-site cocktail bar.

Tavern on 51 – On-site bar. Open selected days.

Pomme Palais – This café specialises in American cuisine and serves breakfast, lunch and light fare.

Lotte New York Palace’s small print

Also known as

  • Lotte New York Palace Hotel
  • Lotte New York Palace
  • Lotte Palace
  • Lotte Palace Hotel
  • Lotte New York Palace
  • Lotte Palace
  • Palace Hotel New York
  • New York Palace Hotel
  • New York City Palace Hotel
  • Palace Hotel Nyc
  • Lotte Palace Hotel


The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Valet parking costs USD 80 per night

Rollaway beds are available for USD 50.0 per stay

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 125 per pet, per stay

WiFi is available in guestrooms for USD 15.99 per 24-hour period (rates may vary)

WiFi is available in public areas for USD 15.99 per 24-hour period (rates may vary)

Wired Internet access is available in guestrooms for USD 15.99 per 24-hour period (rates may vary)

Wired Internet access is available in public areas for USD 15.99 per stay (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Lotte New York Palace


  • In Midtown
  • Rockefeller Center (6-minute walk)
  • Central Park (8-minute walk)
  • Barney's (10-minute walk)
  • Chrysler Building (12-minute walk)
  • Grand Central Terminal (12-minute walk)
  • Bloomingdale's (12-minute walk)
  • New York Public Library (15-minute walk)

Getting around

  • New York, NY (LGA-LaGuardia) 25-min drive
  • Teterboro, NJ (TEB) 32-min drive
  • Newark, NJ (EWR-Liberty Intl.) 39-min drive
  • New York, NY (JFK-John F. Kennedy Intl.) 39-min drive
  • Caldwell, NJ (CDW-Essex County) 43-min drive
  • Linden, NJ (LDJ) 45-min drive
  • New York W 32nd St. Station 25-min walk
  • New York Grand Central Terminal Station 10-min drive
  • New York 23rd St. Station 13-min drive
  • 51 St. Station 5-min walk
  • Lexington Av.-53 St. Station 7-min walk
  • Lexington Av.-63 St. Station 7-min walk
  • Valet parking (surcharge)

Recent reviews

Superb 9.2 From 1,928 reviews

Lotte New York Palace
Mother and daughter trip
Our second visit to this beautiful hotel and it didn't disappoint once again. Location on Madison Ave is perfect to explore everything New York has to offer. Very friendly and attentive staff who were more than happy to help. We were upgraded to a higher floor room with a view of St Patrick's cathedral which was amazing. They'd also left a cake in the room to celebrate my daughters birthday, a nice touch. We will definitely be back!
Victoria, gb2 night trip
Lotte New York Palace
Very Good8.0
The staff are unhelpful. Wifi is not free. Under staffed.
Moris, gb5 night trip
Lotte New York Palace
Very Good8.0
Magical - but room for improvement.
The hotel itself, the room, the view, the service, and the location were all amazing. However; given the price one would have expected a few little non-chargeable extras such as WiFi, and perhaps guest concessions/discounts on drinks and food services open to non-guests. Also, no security on the gated/courtyard entrance meant it was often difficult to come in and out of the building as there were non-guests coming in for photo opportunities, which at times meant we felt less than special at paying a premium price for amenities that were free for people to use straight off the street.
Simone, gb3 night family trip
Lotte New York Palace
OK, if you can’t get in elsewhere
Staff seem unable to smile, say hello or thank you. As a once resident of NYC I’m used to midtown residents being a tad surly but it doesn’t hurt to exude a tiny veneer of friendliness. The hotel itself is a smidge tired, no surprise there though as it is dated. The rooms are lacking in a few amenities you might expect from a 5 star; kettle/coffee maker for instance. Mini bar is on a proper diet too. Gym needs refreshing. Normally I wouldn’t mind but the rate was exponential basis the great NY holiday rush so it was a bit grating. Overall the Palace does the job as a place to stay in midtown but there is better around.
Michael, gb1 night business trip
Lotte New York Palace
Very Good8.0
Not a 5 star experience
Environment and overall stay is good but there are some basic services that are missing which we would expect based on the price of the hotel. Out of 4 nights stay, 2 of it were bugged by draining problem which flooded the bathtub / basin and toilet bowl. We were charged for getting a water flask. This is a rather basic item that we can get from other hotel so I'm not sure what is the rationale. And we were not informed that it is chargeable until the last day. But the downside gets better when the plumber came real fast to fix the drainage problem and the flask room charge was waived upon our feedback.
Jlee, gb4 night trip with friends

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Lotte New York Palace

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