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Lotte New York Palace

4.5-star4.5 stars
455 Madison AveNew YorkNY10022United States of America

Luxury hotel with 3 bars/lounges, near Rockefeller Center
    Superb9.2
    Location
    Great location
    Vibe
    Awesome vibe
    Amenities
    Great amenities
    WiFi
    Complaints about WiFi
    2026See all 2,026 Hotels.com reviews
    From 3,878 reviewsTripAdvisor Traveller Rating

    Lotte New York Palace

    from £278
    • Executive Suite, 1 King Bed, Tower
    • Premier Room, 2 Double Beds, View (Skyline)
    • Premier Room, 1 King Bed, View (Skyline)
    • Room, 1 King Bed, View, Corner (Cathedral View)
    • Luxury Room, 2 Double Beds, Tower
    • Luxury Room, 1 King Bed, Tower
    • Superior Room, 2 Double Beds
    • Room, 2 Double Beds, View (Cathedral View)
    • Superior Room, 1 King Bed
    • Room, 1 King Bed, View (Cathedral View)
    • Suite, 1 King Bed, Corner (Towers Corner)
    • Suite, 1 Bedroom, Tower

    About Lotte New York Palace

    Upscale hotel with spa, near the Rockefeller Center

    Midtown by Saks Fifth Ave

    The Lotte New York Palace stands across the street from the 19th-century St. Patrick's Cathedral, and a block from Saks Fifth Avenue in Midtown Manhattan. The Rockefeller Plaza and Center is a 4-minute walk away, and 12 minutes on foot will get you to the bright lights of Times Square.

    Theater and 5th Ave shops

    Whether it's family entertainment at a Broadway show or artistic inspiration at the Museum of Modern Art, it's all nearby. For some fresh air, you can take a stroll through Central Park, and 5th Avenue is known for upscale stores like Louis Vuitton and Barney's New York.

    French café and a spa

    Handcrafted cocktails are the specialty at Trouble's Trust and Tavern on 51. Or indulge in coffee and French pastries at Pomme Palais or a "power breakfast" at VILLARD. House car service and shuttles to the theater district are free, and the fitness center and spa can keep you feel pampered and healthy. Enjoy the garden for your relaxation.

    Drinks and WiFi in bed

    The Lotte New York Palace houses 909 guestrooms and suites, many with views of St. Patrick's Cathedral and the city skyline and each with a fully stocked refreshment center. The flat-screen TVs come with premium and on-demand channels, and in-room WiFi allows you to stay in touch.

    At a glance

    Key facts

    Hotel size

    • This hotel has 909 rooms
    • This hotel is arranged over 55 floors

    Arriving/leaving

    • Check-in time 3 PM-2 AM
    • Check-out time is noon
    • Express check-out

    Required at check in

    • Credit card or cash deposit required

    • Government-issued photo ID required

    • Minimum check-in age is 21

    Travelling with others

    Children

    • Babysitting/childcare *

    Pets

    • Pets allowed (dogs only) *

    Internet

    • WiFi and wired Internet access in public areas *

    • WiFi and wired Internet access in rooms *

    Transport

    Parking

    • Valet parking *

    Other information

    • Smoke-free property
    * See small print for additional details or extra charges

    In the hotel

    Taking the kids?
    • Supervised childcare/activities (surcharge)
    Food and drink
    • Full breakfast daily (surcharge)
    • 3 bars/lounges
    • Restaurant
    • Coffee shop/café
    • 24-hour room service
    • Coffee/tea in a common area
    Things to do
    • Fitness facilities
    • Full-service spa
    • Spa treatment room(s)
    • Free bicycles on site
    • Golfing nearby
    • Hiking/biking trails nearby
    • Health club
    • Steam room
    Working away
    • Business centre
    • Conference space
    • Meeting rooms 30
    • Conference centre
    Services
    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Limo or Town Car service available
    • Dry cleaning/laundry service
    • Free newspapers in lobby
    • Luggage storage
    • Wedding services
    • Multilingual staff
    • Porter
    Facilities
    • Built in 1981
    • Lift
    • ATM/banking
    • Safe-deposit box at front desk
    • Garden
    Accessibility
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower

    In the room

    Home comforts
    • In-room climate control (air conditioning)
    • Air conditioning
    • Minibar
    • Bathrobes
    • Slippers
    • Iron/ironing board
    Sleep well
    • Hypo-allergenic bedding available
    • Blackout drapes/curtains
    • Premium bedding
    Things to enjoy
    • In-room massage available
    Freshen up
    • Private bathroom
    • Designer toiletries
    • Hair dryer
    Be entertained
    • Plasma TV
    • Pay films
    • Premium TV channels
    Stay connected
    • Desk
    • Free weekday newspaper
    • WiFi (surcharge)
    • Phone
    More
    • Daily housekeeping
    • In-room safe (laptop compatible)
    • Connecting/adjoining rooms available

    Special features

    Spa

    The Palace Spa has massage/treatment rooms. Services include hot stone massages, massages, facials and body wraps.

    Dining

    Villard – This restaurant specialises in American cuisine and serves breakfast, brunch and lunch. Open daily.

    Troubles Trust – On-site cocktail bar.

    Tavern on 51 – On-site bar. Open selected days.

    Pomme Palais – This café specialises in American cuisine and serves breakfast, lunch and light fare.

    Lotte New York Palace’s small print

    Also known as

    • Lotte New York Palace Hotel
    • Lotte New York Palace
    • Lotte Palace
    • Lotte Palace Hotel
    • Lotte New York Palace
    • Lotte Palace
    • Palace Hotel New York
    • New York Palace Hotel
    • New York City Palace Hotel
    • Palace Hotel Nyc
    • Lotte Palace Hotel

    Policies

    The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Children under 18 years old are not allowed in the fitness facility without adult supervision.

    Optional extras

    Valet parking costs USD 80 per night

    Rollaway beds are available for USD 50 per stay

    Babysitting/childcare is available for an extra charge

    Pets are allowed for an extra charge of USD 125 per pet, per stay

    WiFi is available in guestrooms for USD 15.99 per 24-hour period (rates may vary)

    WiFi is available in public areas for USD 15.99 per 24-hour period (rates may vary)

    Wired Internet access is available in guestrooms for USD 15.99 per 24-hour period (rates may vary)

    Wired Internet access is available in public areas for USD 15.99 per stay (rates may vary)

    We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

    What’s around Lotte New York Palace

    Landmarks

    • In Midtown
    • Rockefeller Center (5-minute walk)
    • Barney's (10-minute walk)
    • Grand Central Terminal (11-minute walk)
    • Chrysler Building (11-minute walk)
    • Bloomingdale's (12-minute walk)
    • New York Public Library (15-minute walk)
    • Broadway (16-minute walk)

    Getting around

    • New York, NY (LGA-LaGuardia) 19-min drive
    • Teterboro, NJ (TEB) 26-min drive
    • New York, NY (JFK-John F. Kennedy Intl.) 28-min drive
    • Newark, NJ (EWR-Liberty Intl.) 31-min drive
    • Caldwell, NJ (CDW-Essex County) 36-min drive
    • Linden, NJ (LDJ) 38-min drive
    • New York Grand Central Terminal Station 12-min walk
    • New York W 32nd St. Station 25-min walk
    • New York Penn Station 30-min walk
    • 51 St. Station 5-min walk
    • Lexington Av.-53 St. Station 7-min walk
    • Lexington Av.-63 St. Station 7-min walk
    • Valet parking (surcharge)

    Recent reviews

    Superb 9.2 From 2,026 reviews

    Lotte New York Palace
    Very Good8.0
    Magical - but room for improvement.
    The hotel itself, the room, the view, the service, and the location were all amazing. However; given the price one would have expected a few little non-chargeable extras such as WiFi, and perhaps guest concessions/discounts on drinks and food services open to non-guests. Also, no security on the gated/courtyard entrance meant it was often difficult to come in and out of the building as there were non-guests coming in for photo opportunities, which at times meant we felt less than special at paying a premium price for amenities that were free for people to use straight off the street.
    Simone, gb3 night family trip
    Lotte New York Palace
    Good6.0
    OK, if you can’t get in elsewhere
    Staff seem unable to smile, say hello or thank you. As a once resident of NYC I’m used to midtown residents being a tad surly but it doesn’t hurt to exude a tiny veneer of friendliness. The hotel itself is a smidge tired, no surprise there though as it is dated. The rooms are lacking in a few amenities you might expect from a 5 star; kettle/coffee maker for instance. Mini bar is on a proper diet too. Gym needs refreshing. Normally I wouldn’t mind but the rate was exponential basis the great NY holiday rush so it was a bit grating. Overall the Palace does the job as a place to stay in midtown but there is better around.
    Michael, gb1 night business trip
    Lotte New York Palace
    Very Good8.0
    Not a 5 star experience
    Environment and overall stay is good but there are some basic services that are missing which we would expect based on the price of the hotel. Out of 4 nights stay, 2 of it were bugged by draining problem which flooded the bathtub / basin and toilet bowl. We were charged for getting a water flask. This is a rather basic item that we can get from other hotel so I'm not sure what is the rationale. And we were not informed that it is chargeable until the last day. But the downside gets better when the plumber came real fast to fix the drainage problem and the flask room charge was waived upon our feedback.
    Jlee, gb4 night trip with friends
    Lotte New York Palace
    Exceptional10.0
    Great NYC hotel
    Love this hotel so returned to enjoy the super location, great rooms & cocktails in the fabulous hotel bars.
    Lynne, gbTrip with friends
    Lotte New York Palace
    Exceptional10.0
    We will be back
    Have stayed here before and it was just as good a second time around. Excellent service - couldn't fault it. Great views of St Patrick's cathedral and Macy's day parade in the distance. We will be back.
    A Traveller, gb6 night family trip

    See all reviews

    Lotte New York Palace

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