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Lotte New York Palace, New York

4.5 stars4.5 stars
455 Madison AveNew YorkNY10022United States of America
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Outstanding4.6 / 5
Room
Great room
Location
Great location
Wellness Area
Great wellness & sports facilities
Comfort
Rather comfortable
2120See all 2,120 Hotels.com reviews
From 2,969 reviewsTripAdvisor Traveller Rating

Lotte New York Palace, New York

from £233
  • Skyline King
  • Premier Room, 2 Double Beds, City View
  • Suite, 1 King Bed, Corner
  • Standard Room, 1 King Bed, Tower
  • Premier Room, 1 Double Bed
  • Suite, 1 Bedroom, Corner
  • Executive Suite, 1 King Bed, Tower
  • Premier Room, 1 King Bed
  • Junior Suite, 1 King Bed, Tower
  • Double Room, 2 Double Beds, View
  • Standard Room, 1 King Bed, Corner
  • Superior Room, 2 Double Beds
  • Room
  • Room, 2 Double Beds (Cathedral View)
  • Room, 1 King Bed (Cathedral View)
  • Room
  • Superior Room, 1 King Bed
  • Suite, 1 King Bed (Towers Corner)
  • VIP, Two Double Beds (Debut Tower Double)
  • One King Bed Corner
  • Executive Suite, 1 King Bed, Tower
  • Premier Room, 2 Double Beds (Skyline View)
  • Premier Room, 1 King Bed (Skyline View)
  • Room, 1 King Bed, Corner (Cathedral View)
  • Luxury Room, 2 Large Double Beds, Tower
  • Luxury Room, 1 King Bed, Tower
  • Standard Room, 1 King Bed, View
  • VIP, One King Bed (Debut Tower King)
  • Room, 1 Double Bed, Tower
  • Standard Room

At a glance

Key facts

Hotel size

  • This hotel has 909 rooms
  • This hotel is arranged over 55 floors

Arriving/leaving

  • Check-in time 3 PM-2 AM
  • Check-out time is noon
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets stay free (dogs only)

Internet

  • WiFi and wired Internet access in public areas *

  • WiFi and wired Internet access in rooms *

Transport

Parking

  • Valet parking *

Other information

  • Smoke-free property

Also known as

  • Lotte New York Palace Hotel
  • Lotte New York Palace
  • Lotte Palace
  • Lotte Palace Hotel
  • Lotte New York Palace
  • Lotte Palace
  • Palace Hotel New York
  • New York Palace Hotel
  • New York City Palace Hotel
  • Palace Hotel Nyc
  • Lotte Palace Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

Optional extras

Valet parking costs USD 80 per night

Rollaway beds are available for USD 50 per night

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for USD 15.99 per 24-hour period (rates may vary)

WiFi is available in public areas for USD 15.99 per 24-hour period (rates may vary)

High-speed Internet access (wired) is available in guestrooms for USD 15.99 per 24-hour period (rates may vary)

High-speed Internet access (wired) is available in public areas for USD 15.99 per stay (rates may vary)

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • 3 bars/lounges
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Steam room
Working away
  • Business center
  • Number of meeting rooms - 20
  • Conference space
  • Meeting rooms 30
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 1882
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Designer toiletries
  • Hair dryer
Be entertained
  • Plasma TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • WiFi (surcharge)
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

The Palace Spa has massage/treatment rooms. Services include hot stone massages, massages, facials and body wraps.

Dining

Villard - This restaurant specializes in American cuisine and serves breakfast, brunch, and lunch. Open daily.

Troubles Trust - Onsite cocktail bar.

Tavern on 51 - Onsite bar. Open select days.

Pomme Palais - This café specializes in American cuisine and serves breakfast, lunch, and light fare.

Lotte New York Palace, New York’s small print

Also known as

  • Lotte New York Palace Hotel
  • Lotte New York Palace
  • Lotte Palace
  • Lotte Palace Hotel
  • Lotte New York Palace
  • Lotte Palace
  • Palace Hotel New York
  • New York Palace Hotel
  • New York City Palace Hotel
  • Palace Hotel Nyc
  • Lotte Palace Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

Optional extras

Valet parking costs USD 80 per night

Rollaway beds are available for USD 50 per night

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for USD 15.99 per 24-hour period (rates may vary)

WiFi is available in public areas for USD 15.99 per 24-hour period (rates may vary)

High-speed Internet access (wired) is available in guestrooms for USD 15.99 per 24-hour period (rates may vary)

High-speed Internet access (wired) is available in public areas for USD 15.99 per stay (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.6 /5 from 2120 reviews

Lotte New York Palace, New York
Excellent4.0 / 5
Didn't quite live up to my expectations unfortunately and not impressed that we had to pay for wifi.
4 night family trip
Lotte New York Palace, New York
Outstanding5.0 / 5
Very special stay over Christmas
It was an amazing stay over Christmas for my daughters 21st which was made very special by the hotel. Thank you so much especially to Adrianna.
5 night family trip
Lotte New York Palace, New York
Outstanding5.0 / 5
Always good, always reliable
I stayed here over the 16-18th December 2016 weekend and this was my sixth or seventh stay at this hotel. Though always busy - and demonstrably so in the lobby with groups of people milling around and fully loaded luggage carts dotted about - nothing seems to get lost. My check in was quick, the room ready, sizeable and comfortable and the view of St Patricks very festive. The hotel is very well located for all that midtown has to offer and I was able to walk to my destinations 80% of the time. The in room wifi is strong but annoyingly not free and the elevators seem poorly co-ordinated (with waits followed by a mass arrival) but beyond that a very enjoyable stay.
2 night family trip
Lotte New York Palace, New York
Excellent4.0 / 5
Palace?
The front desk in the towers was a big let down. Staff were very unhelpful when asked for water on arrival, no welcome drink given and charged $300 to extend room by three hours with two small children! No where to eat in hotel! Bar service is slow. Tower rooms are very nice, door staff and bell boys are lovely!!!!! As were cleaners
4 night family trip
Lotte New York Palace, New York
Excellent4.0 / 5
Great hotel. Great location.
Great hotel. Great location. Some really great staff. Special mention to a Noah in the spa.
5 night romance trip

See all reviews

Lotte New York Palace, New York

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