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Lotte New York Palace, New York

4.5 stars4.5 stars
455 Madison AveNew YorkNY10022United States of America, 0203 027 9779
Loved by guests
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Outstanding4.6 / 5
Location
Great location
Wellness Area
Great wellness & sports facilities
Comfort
Rather comfortable
WiFi
WiFi system needs upgrading
2218See all 2,218 Hotels.com reviews
From 3,183 reviewsTripAdvisor Traveller Rating

Lotte New York Palace, New York

Hotel Info: 020 3027 9803

from £294
  • Skyline King
  • Premier Room, 2 Double Beds, City View
  • Suite, 1 King Bed, Corner
  • Standard Room, 1 King Bed, Tower
  • Premier Room, 1 Double Bed
  • Suite, 1 Bedroom, Corner
  • Executive Suite, 1 King Bed, Tower
  • Premier Room, 1 King Bed
  • Junior Suite, 1 King Bed, Tower
  • Double Room, 2 Double Beds, View
  • Standard Room, 1 King Bed, Corner
  • Suite, 1 Bedroom, Tower
  • Superior Room, 2 Double Beds
  • Room
  • Room, 2 Double Beds, View (Cathedral View)
  • Room, 1 King Bed, View (Cathedral View)
  • Room
  • Superior Room, 1 King Bed
  • Suite, 1 King Bed, Corner (Towers Corner)
  • VIP, Two Double Beds (Debut Tower Double)
  • One King Bed Corner
  • Executive Suite, 1 King Bed, Tower
  • Premier Room, 2 Double Beds, View (Skyline View)
  • Premier Room, 1 King Bed, View (Skyline View)
  • Room, 1 King Bed, View, Corner (Cathedral View)
  • Luxury Room, 2 Queen Beds, Tower
  • Luxury Room, 1 King Bed, Tower
  • Standard Room, 1 King Bed, View
  • VIP, One King Bed (Debut Tower King)
  • Room, 1 Double Bed, Tower
  • Standard Room

At a glance

Key facts

Hotel size

  • This hotel has 909 rooms
  • This hotel is arranged over 55 floors

Arriving/leaving

  • Check-in time 3 PM-2 AM
  • Check-out time is noon
  • Express check-out

Required at check in

  • Minimum check-in age is 21

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets stay free (dogs only)

Internet

  • WiFi and wired Internet access in public areas *

  • WiFi and wired Internet access in rooms *

Transport

Parking

  • Valet parking *

Other information

  • Smoke-free property

Also known as

  • Lotte New York Palace Hotel
  • Lotte New York Palace
  • Lotte Palace
  • Lotte Palace Hotel
  • Lotte New York Palace
  • Lotte Palace
  • Palace Hotel New York
  • New York Palace Hotel
  • New York City Palace Hotel
  • Palace Hotel Nyc
  • Lotte Palace Hotel

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

Optional extras

Valet parking costs USD 80 per night

Rollaway beds are available for USD 50.0 per night

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for USD 15.99 per 24-hour period (rates may vary)

WiFi is available in public areas for USD 15.99 per 24-hour period (rates may vary)

Wired Internet access is available in guestrooms for USD 15.99 per 24-hour period (rates may vary)

Wired Internet access is available in public areas for USD 15.99 per stay (rates may vary)

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • 3 bars/lounges
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Steam room
Working away
  • Business center
  • Number of meeting rooms - 20
  • Conference space
  • Meeting rooms 30
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 1981
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Designer toiletries
  • Hair dryer
Be entertained
  • Plasma TV
  • Pay films
  • Premium TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • WiFi (surcharge)
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

The Palace Spa has massage/treatment rooms. Services include hot stone massages, massages, facials and body wraps.

Dining

Villard – This restaurant specialises in American cuisine and serves breakfast, brunch and lunch. Open daily.

Troubles Trust – On-site cocktail bar.

Tavern on 51 – On-site bar. Open selected days.

Pomme Palais – This café specialises in American cuisine and serves breakfast, lunch and light fare.

Lotte New York Palace, New York’s small print

Also known as

  • Lotte New York Palace Hotel
  • Lotte New York Palace
  • Lotte Palace
  • Lotte Palace Hotel
  • Lotte New York Palace
  • Lotte Palace
  • Palace Hotel New York
  • New York Palace Hotel
  • New York City Palace Hotel
  • Palace Hotel Nyc
  • Lotte Palace Hotel

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

Optional extras

Valet parking costs USD 80 per night

Rollaway beds are available for USD 50.0 per night

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for USD 15.99 per 24-hour period (rates may vary)

WiFi is available in public areas for USD 15.99 per 24-hour period (rates may vary)

Wired Internet access is available in guestrooms for USD 15.99 per 24-hour period (rates may vary)

Wired Internet access is available in public areas for USD 15.99 per stay (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.6 /5 from 2218 reviews

Lotte New York Palace, New York
Excellent4.0 / 5
Lotte new york palace
Great hotel, great location. Great view, we were on 38th floor. Only downside was $16 charge per day for internet. Rooms are bigger than normal for nyc. Staff very helpful.
3 night family trip
Lotte New York Palace, New York
Outstanding5.0 / 5
Excellent hotel - perfect spot for all the sights
An amazing hotel. Well located with plenty of restaurants walking distance away. All comforts with the one exception of tea/coffee making facilities in the room. This is always a let down when most other hotels of this class offer it in the room.
5 night family trip
Lotte New York Palace, New York
Excellent4.0 / 5
Brilliant location. However, hotel rooms are quite dated and the beds far too small to share. We'd booked a room for 3 people which came with 2 double beds - the beds were very small (small doubles?) so made it uncomfortable to share. Service wasn't great - no hot water available and took nearly an hour each time we requested this. Only towels/dressing gowns for 2 although we'd booked (and paid) for 3 people and didn't receive this even after requesting twice, instead we were brought a fridge!?!
5 night trip with friends
Lotte New York Palace, New York
Outstanding5.0 / 5
Brilliant hotel with friendly helpful staff !!!!!
I found the staff at the hotel very accommodating and helpful and would certainly stay again.
4 night family trip
Lotte New York Palace, New York
Excellent4.0 / 5
Hotel a bit outdated. They still charge for wifi. Location very nice. Nice bedroom. Quit!
3 night romance trip

See all reviews

Lotte New York Palace, New York

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