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1 room, 2 adults

Maison Saint Charles by Hotel RL

3-star3 stars
1319 Saint Charles Avenue, New Orleans, LA, 70130, United States of America

3-star hotel with outdoor pool, near National World War II Museum
  • Free WiFi
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 1,242 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Location
Great location
Service
Fantastic service
Room
Room needs to be improved
Cleanliness
Could use a good cleaning

Maison Saint Charles by Hotel RL

from £70
  • Room, 1 King Bed
  • Room, 1 Queen Bed
  • Room, 2 Queen Beds
  • Junior Suite, 1 King Bed
  • Room, 1 King Bed, Accessible
  • Room, 2 Queen Beds, Accessible

What’s around Maison Saint Charles by Hotel RL

Landmarks

  • In Lower Garden District
  • National World War II Museum (10-minute walk)
  • Ernest N. Morial Convention Center (15-minute walk)
  • Mardi Gras World (19-minute walk)
  • Canal Street (20-minute walk)
  • Bourbon Street (21-minute walk)
  • Smoothie King Center (21-minute walk)
  • Port of New Orleans (21-minute walk)

Getting around

  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) 22-min drive
  • New Orleans Union Passenger Terminal 13-min walk

At a glance

Key facts

Hotel size

  • This hotel has 130 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 4 PM
  • Check-out time is 11 AM
  • Express check-in/out

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets allowed *

  • Up to 50 lb

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Valet parking (limited) *

  • Motorhome/coach/lorry parking *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • 24-hour fitness facilities
  • Spa tub
Working away
  • Business centre
  • Meeting rooms
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter
Facilities
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
Accessibility
  • Disabled parking
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
Languages Spoken
  • English

In the room

Home comforts
  • Air conditioning
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Mr. Eds Seafood – This seafood restaurant specialises in seafood and serves lunch and dinner. Guests can enjoy drinks at the bar.

Maison Saint Charles by Hotel RL’s small print

Also known as

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Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • Pool access available from 10 AM to 10 PM
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Optional extras

    Valet parking costs USD 30 per night with in/out privileges

    RV/bus/truck parking is available for an extra charge.

    Full breakfast is offered for an extra charge of USD 9.99 for adults and USD 0.00 for children (approximately)

    Pets are allowed for an extra charge of USD 50 per accommodation, per stay

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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    Recent reviews

    Good 7.4 From 887 reviews

    Fair 4.0
    possibly the worst hotel in new orleans
    now I'm not one to complain normally, however we stay here for three nights and I have to say it was the worst hotel I've ever stayed in, the staff were rude and unhelpful, the first room we were given was nothing short of a box room with a bathroom, it was tiny, someone had been doing building work in the room prior to us checking in and hadn't bothered to clean up after them, three times we spoke to reception about the mess and after 7 hours of waiting and on the third time of asking for the room to be cleaned, we were told that we had been checked into a condemned room by mistake and they were going to upgrade us to a queen room, which I may add is what we had already booked and paid for !!!! so at 11.30pm we had to pack our bags and move rooms. the second room was ok, however I was expecting a little more quality for $100 per night, like I say we were there for 3 nights and after the second night we requested the bedding to be changed, to which the response by the housekeeper to one of her colleagues was and I quote "they want me to change the f**king sheets" I must say, excellent customer service, give her a gold star for rudeness !!! and finally the so called continental breakfast, served on paper plates, with plastic knifes and forks and a paper cup for your coffee, well the breakfast was terrible, gammon slices, cold fried eggs and a bagel that was pretty much your choice for breakfast, in short will I stay there again, NO not a chance will I stay there again
    Craig, gb3 night business trip
    Very good 8.0
    ideal place to stay
    Nice Hotel overly desperate to sell you parking Next to Trolly car stop so getting to French Quater and Museums easy Rooms nice with everything you need but maintenance not ideal lacking good management Pleasant staff willing but not empowered Nice breakfast lacking very little
    gb3 night business trip
    Fair 4.0
    Disappointed in New Orleans
    When we arrived the parking lot attendant told us it would be $32 per night to park on the property or we would have to park on the street adjacent to the property. There was no mention of this when booking. When we got to our room it was almost 90 degrees in there so we called the desk and they had maintenance bring up a blower to blow the hot air around and told us the air was no longer operational in that portion of the hotel. I informed them we would not be able to tolerate that particular room without air so they moved us to another room which appeared to be a downgrade, but they did not offer us a reduction in the rate. The pictures on the website did not accurately represent the property as well because it was somewhat run down compared to their advertisement. NOT a good experience!!!!!!
    us3 night trip
    Poor 2.0
    It was horrible. The first night they made the bed and didn't change the sheets. They didnt change the trash and left the dirty towels in the bathroom. I had to go to the front desk to get them to do it and they had nerve to charge $30 a day for parking. Day 2 my wife had to leave a note for housekeeping to make sure they did their duties. Plain awful for $179 a night
    Leonard, us3 night trip with friends
    Very good 8.0
    Nice place
    Overall we enjoyed our stay and would stay again if in the area. Negatives : phone didn't work in the room, hard to get towels and toilet paper from front desk ( asked for some in the room and they never came so I eventually had to go down to the front office and pick up toilet paper and then catch the cleaning lady on the cart to get towels), door to the bathroom didn't close all the way, and the shower leaked on the floor. Positives: beds were comfortable, room was outdated but clean, outside area including the pool is very nice, is located around a lot of food also a really great 24-hour spot just two blocks down.
    Amy, us3 night trip with friends

    Maison Saint Charles by Hotel RL

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