Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Chester, England, United Kingdom
1 room, 2 adults

DoubleTree by Hilton Hotel and Spa Chester

4-star4 stars
Warrington Road, Hoole Village, Chester, England, CH2 3PD, United Kingdom

4-star hotel with 2 restaurants, near Chester Zoo
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

The United Kingdom may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Restaurant food and service not goodOct 26, 2020
  • Best trip away I’ve ever been on , staff was amazing couldn’t do more for us Oct 25, 2020

DoubleTree by Hilton Hotel and Spa Chester

from £83
  • Room, 1 King Bed
  • Twin Room
  • Twin Room
  • Junior Suite, 1 King Bed
  • Junior Suite, 1 King Bed
  • Junior Suite, 1 King Bed (Family)
  • Room, 1 King Bed, Accessible
  • Presidential Room, 1 King Bed
  • Deluxe Room, 1 King Bed
  • Family Room, 1 King Bed (Deluxe)

What’s around DoubleTree by Hilton Hotel and Spa Chester

Landmarks

  • Chester Zoo - 38-min walk
  • Chester Cathedral - 43-min walk
  • Countess of Chester Hospital - 2.3 mi / 3.8 km
  • Grosvenor Museum - 2.4 mi / 3.9 km
  • Chester Racecourse - 2.6 mi / 4.1 km
  • Chester Castle - 2.6 mi / 4.2 km
  • Chester Golf Club - 3.1 mi / 4.9 km
  • Cheshire Oaks Designer Outlet - 4.7 mi / 7.5 km

Getting around

  • Liverpool (LPL-John Lennon) 26-min drive
  • Manchester (MAN) 32-min drive
  • Chester Station 4-min drive
  • Bache Station 4-min drive
  • Ellesmere Port Station 7-min drive

At a glance

Key facts

Hotel size

  • This hotel has 219 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • The United Kingdom may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Free self-parking on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • English breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service
Things to do
  • Indoor pool
  • Outdoor pool
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Golfing nearby
  • Mountain biking nearby
  • Segway rental/tour nearby
  • Pool sunloungers
Working away
  • Number of meeting rooms - 7
  • Conference space
  • Conference space size (feet) - 2777
  • Conference space size (meters) - 258
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Year Built – 1975
  • Lift
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
Languages Spoken
  • English

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Sofa bed
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Fridge
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

The Club and Spa Chester has 14 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a mud bath, a spa tub and Turkish bath/hammam.

The spa is open daily.

Dining

Marco Pierre White – This steakhouse only serves dinner.Guests can enjoy drinks at the bar. Reservations are required.

Garden Room and Terrace – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

DoubleTree by Hilton Hotel and Spa Chester’s small print

Also known as

  • DoubleTree Hilton Hotel Chester
  • Hilton Chester Doubletree
  • Chester Hilton International
  • Doubletree By Hilton Chester Hotel Chester
  • Hilton International Chester
  • Doubletree By Hilton Chester
  • DoubleTree by Hilton Hotel and Spa Chester Hotel
  • DoubleTree by Hilton Hotel and Spa Chester Chester
  • DoubleTree by Hilton Hotel and Spa Chester Hotel Chester
  • Doubletree By Hilton Chester
  • DoubleTree by Hilton Hotel and Spa Chester Hotel
  • DoubleTree by Hilton Hotel and Spa Chester Chester
  • DoubleTree by Hilton Hotel and Spa Chester Hotel Chester
  • Doubletree Chester Hilton
  • Doubletree Hilton Chester
  • Doubletree Hilton Hotel Chester
  • Hilton Chester

Policies

Guests must book an appointment (fee charged per single visit) in advance to use the fitness facility and/or spa.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 16 years old are not allowed in the swimming pool, health club, fitness facility or spa tub without adult supervision.

Guests must contact this property in advance to reserve sofa beds. Guests can rest easy knowing that there's carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast.

The property affirms that it follows sanitisation practices of CleanStay (Hilton) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Facility access costs GBP 50 per person, per day. Facilities include fitness facilities, a sauna, a spa, a spa tub and a swimming pool.

English breakfast is offered for an extra charge of GBP 15 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for DoubleTree by Hilton Hotel and Spa Chester

  • Does DoubleTree by Hilton Hotel and Spa Chester offer free cancellation for a full refund?
    Yes, DoubleTree by Hilton Hotel and Spa Chester does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at DoubleTree by Hilton Hotel and Spa Chester?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at DoubleTree by Hilton Hotel and Spa Chester?
    Yes, there's free self parking.
  • Is there a pool at DoubleTree by Hilton Hotel and Spa Chester?
    Yes, there's an indoor pool and an outdoor pool.
  • Are pets allowed at DoubleTree by Hilton Hotel and Spa Chester?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at DoubleTree by Hilton Hotel and Spa Chester?
    You can check in from 3:00 PM to anytime. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near DoubleTree by Hilton Hotel and Spa Chester?
    Yes, there are 2 on-site restaurants. Nearby restaurants include The Piper (7-min walk), Artichoke (2.1 mi) and Meadow Lea Farm Coffee Shop (2.2 mi).
  • What is there to do near DoubleTree by Hilton Hotel and Spa Chester?
    Recommended spots to visit include Chester Zoo (2 mi) and Chester Cathedral (2.2 mi), along with Countess of Chester Hospital (2.3 mi) and Grosvenor Museum (2.4 mi).

Recent reviews

Very good 8.4 From 677 reviews

Very good 8.0
Excellent stay
Lovely hotel , friendly staff and a great nights stay
shaune, gb1 night family trip
Good 6.0
We loved the room, the service, the food, however our stay was spoiled by the noisy neighbours we had in the room next door who were playing loud music and arguing. Reception kindly moved us at midnight to room 108 after we got up out of bed and called down, however the neighbours in the room facing ours were also noisy to the point where the gentleman from reception also knocked at their door to ask them to keep the noise down. It’s a shame that these people dampened what would have been a fantastic stay.
Helen, gb1 night trip
Exceptional 10.0
A welcome return...to celebrate many happy returns
This was our first stay at Hoole Hall, Chester since it was rebranded as a Doubletree by Hilton and while it seemed a good hotel back in those days the transformation is incredible. Our two night break to celebrate a milestone birthday was arranged at fairly short notice after an overseas holiday was cancelled due to covid restrictions. The safety measures in place combined with the friendliness of all the staff we encountered ensured we were able to relax and enjoy ourselves without a single worry. It proved to be a welcome return and we will definitely be heading there again.
Thomas, gb1 night trip
Very good 8.0
SPA let us down
Shame about the SPA,you have to book a treatment to access the pool,average price for 2 £150.If we had known this we would not have booked this Hotel.The Spa was the only thing that let us down everything else was exellent
PETER, gb3 night trip
Good 6.0
A little disappointing, but staff are brilliant
Staff brilliant, evening meal ok, room ok, bathroom a bit tired. Breakfast lovely overall it was ok.
Carole, gb1 night trip with friends
Very good 8.0
ovely hotel stay, but remember to pre book any spa
Pleasant stay in a lovely hotel. Food in restaurant was fantastic. Only downside during our stay was that there were no availability’s for any spa treatments - understandable in the current climate. We realise now we should have pre booked any treatments.
Karen, gb2 night trip
Exceptional 10.0
Exceptional clean COVID 19 measures worked well
Richard, gb1 night trip
Fair 4.0
Room cleanliness was lacking and the phone did not work properly.
gb2 night trip
Exceptional 10.0
super staff
The staff were very helpful and friendly nothing was to much trouble would recommend the Chester doubletree to everybody and look forward to our next stay
Peter, gb2 night trip
Poor 2.0
Awful dirty Hotel
Awful stay, room given was not the one we booked. Apparently there is a deluxe section and a not so deluxe! We have the latter, room was dusty and damp. Mould in the bathroom and even silver fish crawling over the tiles on the floor absolutely disgusting. We paid for breakfast with our room but when it came to breakfast apparently we hadn’t even though we had the confirmation email! We opted not to stay the 2nd night as originally planned and vacated at the earliest opportunity
gb1 night family trip

DoubleTree by Hilton Hotel and Spa Chester

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