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1 room, 2 adults

Pestana Plaza Mayor Madrid

4-star4 stars
Calle Imperial, 8, Madrid, 28012, Spain

4-star hotel with spa, near Plaza Mayor
  • Free WiFi
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
  • For the description and price point, we were disappointed. While some of our complaints…Jul 7, 2019
  • The executive room and the view of the Plaza Mayor was absolutely amazing. My partner and…Aug 9, 2019

Pestana Plaza Mayor Madrid

from £124
  • Deluxe Room
  • Executive Room
  • Executive Room (Plaza Mayor)
  • Family Room
  • Suite
  • Junior Suite

What’s around Pestana Plaza Mayor Madrid

Top spots nearby

Recommended by this property

  • Plaza Mayor (2-minute walk)
  • Royal Palace (5-minute walk)
  • Plaza de España (11-minute walk)
  • Thyssen-Bornemisza National Museum (11-minute walk)
  • Prado Museum (12-minute walk)
  • Museo Nacional Centro de Arte Reina Sofia (12-minute walk)
  • El Retiro Park (20-minute walk)
  • Santiago Bernabeu Stadium (42-minute walk)
  • Madrid Zoo Aquarium (42-minute walk)
  • IFEMA - Feria de Madrid (5.9 mi / 9.5 km)

Getting around

  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) 25-min drive
  • Madrid Atocha Station 22-min walk
  • Atocha Cercanías Station 23-min walk
  • Madrid Recoletos Station 23-min walk
  • Tirso de Molina Station 5-min walk
  • Sol Station 5-min walk
  • La Latina Station 6-min walk

At a glance

Key facts

Hotel size

  • This hotel has 87 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • No parking

  • Discounted off-site parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Indoor pool 1
  • Outdoor seasonal pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
Working away
  • One meeting room 1
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Lift
  • Rooftop terrace
  • Library
  • Fireplace in lobby
Languages Spoken
  • Arabic
  • English
  • French
  • Greek
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
Freshen up
  • Partially open bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer
Be entertained
  • 49-inch Smart televisions
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Pestana Plaza Mayor Madrid has 1 treatment room. Services include facials, body scrubs and body treatments. The spa is equipped with a sauna.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

Dining

RIB Casa de la Carniceria – This steakhouse serves lunch and dinner. Guests can enjoy drinks at the bar.

Cafe de la Plaza – This coffee shop specialises in regional cuisine and only serves light fare. Open daily.

Cocktail Bar by RIB – On-site cocktail bar. Open daily.

Pestana Plaza Mayor Madrid’s small print

Also known as

  • Pestana Plaza Mayor Madrid Hotel
  • Pestana Plaza Mayor Madrid Hotel
  • Pestana Plaza Mayor Hotel
  • Pestana Plaza Mayor
  • Hotel Pestana Plaza Mayor Madrid Madrid
  • Madrid Pestana Plaza Mayor Madrid Hotel
  • Hotel Pestana Plaza Mayor Madrid
  • Pestana Plaza Mayor Madrid Madrid
  • Pestana Plaza Mayor Madrid
  • Pestana Plaza Mayor Madrid Hotel Madrid
  • Pestana Plaza Mayor Madrid Madrid
  • Pestana Plaza Mayor Madrid Hotel Madrid
  • Hotel Pestana Plaza Mayor Madrid
  • Madrid Pestana Plaza Mayor Hotel
  • Hotel Pestana Plaza Mayor
  • Pestana Plaza Mayor Madrid Hotel
  • Pestana Plaza Mayor Madrid Madrid

Policies

Cash transactions at this property cannot exceed EUR 2500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Only registered guests are allowed in the guestrooms.

  • The seasonal pool is open from July to September.
  • Pool access available from 10:00 AM to 8:00 PM
  • Guests under 14 years old are not allowed in the spa.

    Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

    Optional extras

    Parking is available nearby and costs EUR 36.00 per day

    Buffet breakfast is offered for an extra charge of EUR 24 for adults and EUR 12.50 for children (approximately)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

    Exceptional 9.4 From 213 reviews

    Good 6.0
    For the description and price point, we were disappointed. While some of our complaints may seem small, they summed up to an overall unpleasant experience. Pros: -Entire hotel was nice and well appointed. -AC was good and controllable in the room. -Rooftop pool was beautiful with great views. -Room was nice, clean and comfortable. -Shower had multiple heads and good water pressure. Cons: -A waiter spilled my wine all over my legs & shoes while he was pouring and didn’t say a single word; just got a rag to wipe down the table and left. -We used the provided laundry bag for some dirty clothes & left it under the desk. They took it one day & washed it, which then of course cost us. We did not fill out the form & we did not hang the laundry door tag (which is how laundry works basically everywhere else), so we didn’t expect them to take it. -No complimentary water, which most average European hotels have. Even having dinner in the restaurant, we had to order bottled water, which took 3 requests before they actually brought it. -The second pillow was cartoonishly large and impossible to sleep with. -They came to film a promotional video while we were at the pool, which disrupted the peaceful vibe and frankly I don’t want to be in. -We had to request coffee pods 3 of 4 days because room service did not replenish them. -While it has a convenient entrance on the Plaza Mayor, it was often locked and entry was not allowed even with ringing the bell & speaking with the front desk.
    Brit, usOther trip
    Exceptional 10.0
    Amazing view of the Plaza Mayor!
    The executive room and the view of the Plaza Mayor was absolutely amazing. My partner and I loved being able to walk out of the balcony and just enjoy the crowd and the music. It was also very convenient and at the city center - walking distance to a lot of tourist attractions. My only concern was that when I entered the room (we were in room 113) there was a pungent smell. I thought at first it was pee left on the shower floor and so I asked them to clean it up and they were so lovely and attended to it right away. But it still came back on a daily basis (maybe it’s the pipes). Otherwise it would have been the perfect stay! Raul at reception was an absolute sweetheart and was so helpful. Thank you for hosting us! :)
    Nicola, hk4 night romance trip
    Fair 4.0
    Having read the reviews and booked this for a special occasion I was really disappointed. Staff were more concerned about the building than the customers! Not overly helpful or friendly! We were told no information about the hotel, what time breakfast was, a map of Madrid or anything remotely helpful when we checked in. Breakfast was nice, but again it was a bit of an effort for the staff to have customers! They appeared to be there to make the hotel look nice, and pleasant, but without the service! Really disappointing. We have stayed in many boutique hotels, and whilst this one looked lovely and had nice facilities, without the customer service I would not recommend it as value for money!
    gbOther trip
    Exceptional 10.0
    The Hotel was verry clean, the staff of the Hotel was very attentively. The breakfast was great and fresh. The pool at the rooftop was very clean and with an amazing view over the City Madrid. At the pool you can order Drinks and they bring them to you. The rooms are alle very clean. The bed is so comfortable. For me that was the best Hotel in Madrid i've ever been.
    PatriceCedron, ch3 night family trip
    Exceptional 10.0
    This was one of our favourite hotels on our trip. Being brand new it was impeccably clean and tidy. It was located in the city center which made walking everywhere really easy! The rooms were beautiful, the toilet situation is a definitely unique, the washroom is a part of the room with a door for the shower and a door for the toilet with the sink being in the open. This wasn't a problem for us, it actually made it more convenient. The restaurant located in the hotel courtyard was beautiful, a little pricier but delicious. The decor throughout the entire hotel was beautiful. I would definitely stay here again.
    Akhina, caOther trip

    Pestana Plaza Mayor Madrid

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