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Portola Hotel & Spa at Monterey Bay, Monterey

4 stars4 stars
Two Portola PlazaMontereyCA93940United States of America
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Excellent4.1 / 5
Room
Room is all right
Location
Great location
Food
Delicious food
Service
Fantastic service
1307See all 1,307 Hotels.com reviews
From 2,302 reviewsTripAdvisor Traveller Rating

Portola Hotel & Spa at Monterey Bay, Monterey

from £142
  • Room, 1 King Bed, Accessible
  • Room, 1 Double Bed, Accessible
  • Standard Room, 2 Double Beds
  • Room Selected at Check In
  • Standard Room, 1 King Bed
  • Standard Room, 2 Double Beds, Courtyard Area
  • Superior Room, 1 King Bed, Harbor View
  • Room, 1 King Bed (Portola)
  • Room, 2 Double Beds (Portola)
  • Harbor View King
  • Standard Room, 1 King Bed, Courtyard Area
  • Room, View
  • Room
  • Superior Room, 2 Double Beds, Harbor View
  • Room

At a glance

Key facts

Hotel size

  • This hotel has 379 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 4 PM-2 AM
  • Check-out time is noon
  • Express check-out
An adult age 18 or older must assume all liability for the booking.

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs and cats only) *

  • Specific rooms only, restrictions apply *

  • 2 per room (up to 150 lb)

Internet

  • WiFi in public areas *

  • Wired Internet access in rooms *

Transport

Parking

  • Valet parking *

  • Extended parking

Other information

  • Smoke-free property

Also known as

  • Portola Hotel Monterey Bay
  • Portola Hotel
  • Portola Monterey Bay
  • Portola Hotel And Spa At Monterey Bay
  • Portola Monterey Bay
  • Portola Hotel And Spa At Monterey Bay
  • Portola

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Optional extras

Self parking costs USD 20.00 per day with in/out privileges

Valet parking costs USD 23.00 per day with in/out privileges

Rollaway beds are available for USD 20 per night

Buffet breakfast is offered for an extra charge of USD 20 for adults and USD 5.95 for children (approximately)

Pets are allowed for an extra charge of USD 50 per accommodation, per night (maximum USD 100 per stay)

WiFi is available in public areas for USD 9.95 per night (rates may vary)

High-speed Internet access (wired) is available in guestrooms for USD 9.95 per 24-hour period (rates may vary)

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Spa tub
  • Steam room
  • Sauna
Working away
  • 24-hour business center
  • Number of meeting rooms - 16
  • Conference space
  • Meeting rooms 8
  • Conference space size (feet) - 50,000
  • Conference space size (meters) - 5
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 9
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • 42-inch LCD TV
  • Pay movies
  • Cable TV channels
Stay connected
  • Desk
  • Wired high-speed Internet access (surcharge)
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The on-site spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a spa tub.

Dining

Jacks - Overlooking the garden, this fine-dining restaurant serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Peters B's Craft Brewery - Overlooking the garden, this restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Spa tub
  • Steam room
  • Bicycle rentals on site
  • Personal motorized watercraft on site nearby

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Portola Hotel & Spa at Monterey Bay, Monterey’s small print

Also known as

  • Portola Hotel Monterey Bay
  • Portola Hotel
  • Portola Monterey Bay
  • Portola Hotel And Spa At Monterey Bay
  • Portola Monterey Bay
  • Portola Hotel And Spa At Monterey Bay
  • Portola

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Optional extras

Self parking costs USD 20.00 per day with in/out privileges

Valet parking costs USD 23.00 per day with in/out privileges

Rollaway beds are available for USD 20 per night

Buffet breakfast is offered for an extra charge of USD 20 for adults and USD 5.95 for children (approximately)

Pets are allowed for an extra charge of USD 50 per accommodation, per night (maximum USD 100 per stay)

WiFi is available in public areas for USD 9.95 per night (rates may vary)

High-speed Internet access (wired) is available in guestrooms for USD 9.95 per 24-hour period (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.1 /5 from 1307 reviews

Portola Hotel & Spa at Monterey Bay, Monterey
Good3.0 / 5
Not great
Two days stop off. Monterey is lovely.
2 night family trip
Portola Hotel & Spa at Monterey Bay, Monterey
Outstanding5.0 / 5
Conveniently located, well equipped, sizeable rrom
Monterray is a very relaxing place to visit for anyone from the UK doing a west coast trip and I'd recommend staging either as a first stop after San Francisco or last stop before if you're travelling north from LA. And this hotel's the best there is in the town. It's location is bang in the town centre and there's the Fisherman's Wharf nearby. It's a bit away from the Cannery which we missed as we were only staying one night. Altogether very accessible with a car park serving the hotel at a cost but worth paying. The hotel also knew it was our silver wedding anniversary and we were honestly delighted that they left a bottle of bubbly on the house for us. That unexpected surprise just made a good experience excellent and so I'd happily stay there again.
1 night romance trip
Portola Hotel & Spa at Monterey Bay, Monterey
Good3.0 / 5
Nice hotel, expensive and road noise is an issue
3 nights break Not relaxing at night as although the room was lively the road noise was terrible The glazing needs to be triple glazed to stop the road noise Some reviews did warn that leisure guests are put in the less desired areas of the hotel Maybe true!
3 night family trip
Portola Hotel & Spa at Monterey Bay, Monterey
Excellent4.0 / 5
Good stay in Monterey
Great stay. Unfortunately we picked a time when there was building work going on at the hotel which started a little early so a bit noisier than we'd have liked. Room was a good size and comfortable. Location was fantastic, right next to the beach and wharf. Would have been good to know at time of booking that parking cost $16 per day. Generally very good though.
2 night family trip
Portola Hotel & Spa at Monterey Bay, Monterey
Fair2.0 / 5
Overrated, poor value for money
Comfortable bed, but overall this is a dreary, greatly overpriced hotel with poor service. Eg no offer to help with luggage although room was up a steep staircase. Stay elsewhere.
2 night romance trip

See all reviews

Portola Hotel & Spa at Monterey Bay, Monterey

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