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Room options

Double Room, City View (Down To Earth)

  • 18 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

Superior Room, City View (Space Family)

  • 26 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Superior Room, City View (Space)

  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

At a glance

Hotel size

  • 109 rooms


  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 3 children (2 years old and younger) stay free when occupying the parent or guardian's room using existing bedding


  • Pets allowed (1 total, up to 33 lb per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Height restrictions apply for on-site parking
  • 24-hours off-site parking within 984 ft (EUR 18.25 per day)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) on weekday mornings 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

Working away

  • Business centre
  • Meeting room


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff


  • Built in 2019
  • Safe-deposit box at front desk
  • Fitness centre
  • Arcade/games room
  • At least 80% of food locally sourced
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy


  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Handrails in stairwells
  • Hand-held shower heads
  • Lowered plug sockets in bathroom
  • Grab bar in shower
  • Step-free path to entrance

Room amenities

Be entertained

  • 40-inch LED TV
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Coffee/tea maker

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone


  • Daily housekeeping
  • In-room safe
  • Energy-saving switches







Staff & service




Property conditions & facilities




6/10 Good

Only ok
Great location, in Casca Vieja. Lovely square with plenty of restaurants near by. The atmosphere wasn’t ideal, felt out of place in such a historic area. Felt like it is trying to hard, we were the youngest guests I saw (in our early 40s) but the vibe was trying to be younger. I would say other guests were quite a bit older. Room was very very small and not well designed for comfort or convenience. With so many other hotels near by I would stay elsewhere.
Catherine, 2-night trip
Verified guest review

10/10 Exceptional

The hotel was beautiful and felt homey and clean. No complaints. Would stay again.
Mark, 1-night trip
Verified guest review

10/10 Exceptional

Darren, 1-night trip
Verified guest review

10/10 Exceptional

Perfect location
Located in the Old Town, this hotel has the prefect location from which to explore Bilbao. It's about 2min walk to Neuvo Square with all the best choice of restaurants and pintxo bars, and maybe 10mins walk from the Rivera Market with even more pintxo choices. It's also next to a Metro station that connects to everywhere in the city, and even to San Sebastien if you fancy a longer trip. The hotel itself is clean, bright and modern, with very comfortable rooms, superb showers, and free fast wifi. It also has a bar and restaurant.
Paul, 5-night trip
Verified guest review

6/10 Good

Great spot with misleading description
A nice hotel in a perfect spot between old town and the city centre providing great access to most activities around the city. The city view room was not exactly as described as the view was of another persons home across a lane way. When asked to confirm the booking and the details of the city view we were told the view was of ‘old town’ and counts as ‘the city’ so the pictures are very misleading.
4-night trip
Verified guest review

10/10 Exceptional

Jose Ramon, 1-night trip
Verified guest review

6/10 Good

Great location. Food in restaurant not so good. Staff in bar and restaurant area seemed unhappy in their work. No privacy in the bathroom area as it’s all glass
Karen, 6-night trip
Verified guest review

10/10 Exceptional

Bilbao hotel - stay here
Excellent hotel in a great location. Ideal for a long weekend visit with a lively breakfast buffet to start the day.
Adrian, 3-night trip
Verified guest review

10/10 Exceptional

Rachel, 1-night trip
Verified guest review

10/10 Exceptional

W, 2-night trip
Verified guest review