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1 room, 2 adults

The Brown Palace Hotel and Spa, Autograph Collection

4.5-star4.5 stars
321 17th St, Denver, CO, 80202, United States of America

Luxury hotel with spa, near Colorado State Capitol Building
  • Free WiFi in the lobby
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
Location
Great location
Vibe
Awesome vibe
Food
Delicious food
Comfort
More comfort would be nice

The Brown Palace Hotel and Spa, Autograph Collection

from £112
  • Room (Top of the Brown)
  • Signature Room
  • Classic Room, 1 Queen Bed, City View
  • Grand Room, 1 King Bed, City View, Corner

What’s around The Brown Palace Hotel and Spa, Autograph Collection

Getting around

  • Denver, CO (DEN-Denver Intl.) 34-min drive
  • Broomfield, CO (BJC-Rocky Mountain Metropolitan) 25-min drive
  • Denver, CO (APA-Centennial) 28-min drive
  • Denver Union Station 17-min walk
  • 61st & Peña station 23-min drive
  • 18th - California Station 5-min walk
  • 16th - California Station 6-min walk
  • 20th - Welton Station 6-min walk

At a glance

Key facts

Hotel size

  • This hotel has 241 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time 3 PM-2 AM
  • Check-out time is noon
  • Express check-in/out
This property is hosting special events December 20-22, 2019. The spa will be open limited hours on December 21, and guests may hear music until 2 AM on December 22.

Required at check-in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only) *

  • Restrictions apply *

  • 2 per room

Internet

  • Free WiFi in public areas

  • WiFi and wired Internet access in rooms *

Transport

Parking

  • Valet parking *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • 3 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Fitness facilities
  • Full-service spa
  • Steam room
  • Bicycle rentals nearby
  • Golfing nearby
  • Kayaking nearby
  • Sailing nearby
  • Free use of nearby fitness centre
Working away
  • 24-hour business centre
  • Number of meeting rooms - 19
  • Conference space
  • Conference space size (feet) - 31470
  • Conference space size (meters) - 2924
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 1892
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Lever door handles
Languages Spoken
  • Chinese
  • English
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Pay films
  • Cable TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Fridge
  • Microwave
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

The on-site spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a spa tub.

The spa is open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key Eco-Rating Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

The Brown Palace Hotel and Spa, Autograph Collection’s small print

Also known as

  • Brown Palace Hotel Autograph Collection Denver
  • The Brown Palace Hotel and Spa, Autograph Collection Denver
  • Hotel The Brown Palace Hotel and Spa, Autograph Collection
  • The Brown Palace Hotel and Spa, Autograph Collection Denver
  • The Brown Palace Hotel Spa Autograph Collection
  • Brown Autograph Collection
  • Brown Palace Hotel Autograph Collection
  • Brown Palace Autograph Collection Denver
  • Brown Palace Autograph Collection
  • The Brown Palace Hotel and Spa, Autograph Collection Hotel
  • The Brown Palace Hotel and Spa, Autograph Collection Denver
  • Brown Palace Hotel Autograph Collection Denver
  • Brown Palace Hotel Autograph Collection
  • Brown Palace Autograph Collection Denver

Policies

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation.

Mandatory fees

Deposit: USD 75.00 per night

Optional extras

Late check-out can be arranged for an extra charge of USD 150.00

Valet parking costs USD 50.00 per day with in/out privileges

Rollaway beds are available for USD 20.0 per night

Pets are allowed for an extra charge of USD 125 per pet, per stay (maximum USD 100.00 per stay)

WiFi is available in guestrooms for USD 12.95 per night (rates may vary)

Wired Internet access is available in guestrooms for USD 12.95 per night (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Superb 9.0 From 594 reviews

Good 6.0
Beautiful hotel with a few exceptions
We stayed for four days to visit my grown sons. We had gone to the Sunday Brunch in past visits and thought it would be a nice place to stay. Its a beautiful hotel and for the most part we really liked it with a few exceptions. I hate to say one person can ruin a visit but it can happen. They have a nice whiskey and cigar bar at the hotel and I was excited to have a scotch and cigar with my wife and two boys. The first night it was closed for a private party. The next night we stopped by and the place was packed. A young couple went in right before us and walked right in. We were stopped by the host and told us they had no tables. I asked if there was a wait and he said it was waiting list only. I asked how long for a table and he said at least 45 minutes. He never offered to take our name or offer to add our name to any list. He acted like he wanted us leave and seemed put out that we wanted to come in. I left frustrated and disappointed. The next night I looked down from our floor and the place was packed but they had put extra chairs and tables in the lobby of the bar for the overflow. I guess we weren't important enough. A very nice hotel ruined by one employee who could have handled the situation much better. I wont stay here on my next visit in December.
Michael, usOther trip
Very good 8.0
Historic hotel but....
Hotel is a must at least once in your life. After that it depends on the price. Small rooms with smaller bathrooms. Not high-end products in bathroom. Typical hotel mini bottles. Only 1 robe (torn) for 2 guests. Mini fridge but no mini bar. Good towels and awesome bed/bedding. Ok for 1 night but need to upgrade if staying longer. Didn't hear traffic or other guests at night. Hotel is historic and beautiful. Character around every corner. Staff friendly and attentive. Cigar bar was the best! Drinks, snacks and smoking inside was enjoyable. Only down side is the Sunday brunch. Hot food was cold and cold food was warm. Not much of a selection. Very expensive for what it was(small and not much variety). Told by numerous employees that it compares to the Broadmore but not even close! Will not be doing brunch again. Champagne not what was posted online. Not unlimited as told but 3 or 4 glass limit. Told we needed reservations but went in early and plenty of seating. If you have time take the hotel tour. Desserts at Cigar bar was worth every penny! Didn't do tea but looked wonderful. Charm from a different era. Didn't do spa on this trip. If a special deal, I would stay again in a larger room. 1 block from 16th street mall and shuttle bus. Valet parking overnight was $50 not bad for downtown. Was charged $100 for valet but they quickly corrected the mistake. No in room check out but front desk was quick. App won't let me upload photos
Laura, us1 night romance trip
Exceptional 10.0
Christmas night, what a perfect place to stay
Check in was amazing, they did not have the room type which I requested through hotels.com and were apologetic. But after a brief discussion they made different arrangements so that there were enough beds for everyone in our party, and I think they went above and beyond to do that for us. It was Christmas night, and I accepted it like a gift. Everything was wonderful, the hotel is so beautiful and the staff was very kind. I would like to make two suggestions however. I was in the hotel lobby reading, early the next morning, for about an hour when I eventually went to the front desk to ask how I could get a cup of coffee. They were very nice and led me down a short hallway to a barista, I didn't have any idea that was available to me, snacks and wonderful coffee drinks, but it would have been better if someone and seen me during that hour and told me how I could get something to eat or drink, or better yet if they had told me about this hidden barista stand, at check in. But it worked out fine, the lobby was peaceful and the coffee was terrific. Also, there were many lights in our room, from the T.V. to the hallway lights coming in under the door, to the thermostats (yes, two), but I was able to use pillows and other fabrics to cover all those lights, and got a great night's sleep.
mary, us1 night family trip
Good 6.0
Expedia did not get the hotel reservation booked correctly. I booked a room with 2 double beds and they only had a King single bed available. I had to book a second room for the 2 nights. The hotel staff was less then sympathetic or accommodating to me. There was a Debutante Ball going on during our stay and between the sound checks during the day and the music for dancing that went on in the lobby until 2 AM we got very little rest. The speakers were set outside our door on the 3rd floor and the room was literally vibrating with the sound. The hotel staff was overwhelmed meeting the needs of the Ball attendees and failed to replace the coffee cups and water glasses in our room, leaving the dirty glasses at the bedside. They took our used bath towels that were hung up but failed to replace them with clean towels. I realize the event is a very important and time honored tradition in the hotel but I believe they fail to take care of their non- Debutante guests during the event. We did reach out to Expedia to help us in resolving the booking issue and got absolutely NO WHERE. I fault Expedia evenly for the problems I experienced during my stay.
usOther trip
Exceptional 10.0
Amazing Hotel Experience
Palace is part of this hotel's name and it earns that title. Our stay was magical. The staff are friendly and well trained, the rooms comfortable and the lobby beautiful and historic. Example: we were unpacking and found that my husband's mouthwash had leaked, staining 6 dry clean only silk shirts. It was 10 PM. What to do? Call Guest Services of course. They sent up a staff member from Housekeeping immediately to pick up the shirts, assuring us that the items would be dry cleaned the next morning and returned same day to our room. They showed us a piece of paper hanging in our closet that quoted the rates. Sure enough, the shirts were returned to us, looking like new the very next afternoon. Saved us having to buy 6 new shirts. Another example: After a busy day of sightseeing, we wanted to watch NFL Sunday Night Football in our room. No problem. The TV was large and room service provided an ample menu, good food and great service. They told us it might take 40 minutes but it only took 20 minutes for our food to arrive. Another example: The Hotel is very well located. The American Museum of Western Art is, literally, across the street. Other attractions are an easy drive (under 2 miles) away. Unlike some downtown hotels, The Brown Palace valet service operated quickly to retrieve our car. We never had to wait more than 7 minutes. Negatives: Parking almost $50 per night. No free wyfi.
Helen, usOther trip

The Brown Palace Hotel and Spa, Autograph Collection

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