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All properties in George Town, Penang, Malaysia
1 room, 2 adults

JEN Penang Georgetown by Shangri-La

4-star4 stars
Great for families

Good to know

  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's pool
Magazine Road, George Town, Penang, 10300, Malaysia

4-star hotel with outdoor pool, connected to a shopping centre, near KOMTAR
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cots/infant beds
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's pool
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • clean room, good service, Mar 16, 2020
  • Lovely building and good rooms, however staff is a massive let down. Absolutely untrained…Feb 3, 2020

JEN Penang Georgetown by Shangri-La

from £41
  • Apartment, 1 King Bed
  • Deluxe Room, 1 King Bed
  • Family Room, 1 King Bed
  • Deluxe Room, 1 King Bed (Club)
  • Family Room, 1 King Bed (Club)
  • Deluxe Room, 2 Single Beds
  • Deluxe Room, 2 Single Beds (Club)

What’s around JEN Penang Georgetown by Shangri-La

Landmarks

  • In Downtown George Town
  • KOMTAR - 2-min walk
  • 1st Avenue Mall - 3-min walk
  • Prangin Mall - 4-min walk

Getting around

  • Penang (PEN-Penang Intl.) 27-min drive
  • Penang Sentral 30-min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 443 rooms
  • This hotel is arranged over 17 floors

Arriving/leaving

  • Check-in time 3:00 PM-6:00 AM
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival. Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self-parking on site

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Continental breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Things to do
  • Outdoor pool
  • Children's pool
  • Steam room
  • Sauna
  • Pool umbrellas
Working away
  • Business centre
  • Meeting rooms
  • Conference centre
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 1986
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Braille signage
  • Low-height counters/sink
  • Bathroom emergency pull cord
Languages Spoken
  • Chinese
  • English
  • Hindi
  • Japanese
  • Malay

In the room

Home comforts
  • Air conditioning
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch LED TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Cafe Jen – This restaurant specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.

Lobby Lounge – This café specialises in local and international cuisine and only serves light fare. Happy hour is offered. Open daily.

JEN Penang Georgetown by Shangri-La’s small print

Also known as

  • Hotel Jen Penang
  • Hotel Jen Penang by Shangri La
  • JEN Penang Georgetown by Shangri-La Hotel
  • JEN Penang Georgetown by Shangri-La George Town
  • JEN Penang Georgetown by Shangri-La Hotel George Town
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  • Jen Penang
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Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 24 hours prior to arrival on the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

Continental breakfast is offered for an extra charge of MYR 33 for adults and MYR 20 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MYR 117 per vehicle (roundtrip)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for JEN Penang Georgetown by Shangri-La

  • Does JEN Penang Georgetown by Shangri-La offer free cancellation for a full refund?
    Yes, JEN Penang Georgetown by Shangri-La does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at JEN Penang Georgetown by Shangri-La?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at JEN Penang Georgetown by Shangri-La?
    Yes, there's free self parking.
  • Is there a pool at JEN Penang Georgetown by Shangri-La?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at JEN Penang Georgetown by Shangri-La?
    Sorry, neither pets and nor service animals are allowed.
  • What are the check-in and check-out times at JEN Penang Georgetown by Shangri-La?
    You can check in from 3:00 PM to 6:00 AM. Check-out time is noon. Express check-in and check-out are available.
  • Are there restaurants at or near JEN Penang Georgetown by Shangri-La?
    Yes, Cafe Jen offers local and international cuisine. Nearby restaurants include stand lebuh presgrave (4-min walk), 888 Hokkien Mee (4-min walk) and DeHappy Seafood Restaurant (4-min walk).
  • Is an airport shuttle service offered by JEN Penang Georgetown by Shangri-La?
    Yes, an airport shuttle is available. The charge is MYR 117 per vehicle roundtrip.
  • What is there to do near JEN Penang Georgetown by Shangri-La?
    Recommended spots to visit include KOMTAR (2-min walk), 1st Avenue Mall (3-min walk) and Prangin Mall (4-min walk).

Recent reviews

Fabulous 8.8 From 1,385 reviews

Very good 8.0
Would return for sure
Room was lovely, fab shower, gorgeous comfy bed. Amazingly clean. Staff very friendly and helpful. Pool area needs a clean up the back lounger area floor was dirty but the main area was ok. Pool itself lovely and clean. Restaurant and coffee shop ok slightly over priced compared to outside restaurants but you get the quality here. Great service offered of shuttle bus to get to sister hotel on the beach. Would return as also great location
Nicky, gb4 night trip
Very good 8.0
Friendly,reliable, VFM.
It’s always nice to come back to the Jen. You know what you’re getting.
gb3 night trip
Exceptional 10.0
Good location and value for money
We enjoyed the stay very much. Good location and near to Komtar, foodstreet and large shopping malls. Room big and well furnished with lots of powepoint and also usb charging points. Having said that we would like to highlight a small matter of the pillows being too soft. Buffet was nice spread but on the first breakfast we found the coffee sour. Overall the staff were very friendly and helpful. Would recommend your hotel highly.
Michael, gb2 night romance trip
Exceptional 10.0
Thoughtful
Birthday date was given a birthday cake by the hotel sp thoughtful.
Tan, gb2 night romance trip
Very good 8.0
Good hotel. Only let down was food and beverage
Good hotel. However food and beverage was a big let down! At their cafe, there wasn’t anything for vegetarians and even their sandwiches were pre prepared. Surprising that they couldn’t even manage to make us a sandwich from the kitchen. Surely a note of this size would have the ability to do so. Other than that very nice hotel with excellent front office, concierge and housekeeping. Very central. They need to improve their f&b big time
anup, gb2 night trip
Very good 8.0
Pleasant stay
Generally the stay was very good. However, the offerings in the club lounge for vegetarians are sadly lacking.
gb5 night family trip
Exceptional 10.0
Great location and excellent service
Great stay at Hotel Jen - very good location and excellent service, would definitely stay here again.
Ijeoma, gb4 night trip
Exceptional 10.0
Clean n spacious
Near to major shopping complex Spacious n clean hotel
Ong Pang, gb3 night family trip
Exceptional 10.0
A definite come-back!
It was a wonderful stay here at Hotel Jen. Great service by the frontdesk when we requested for a room change due to a bad view. She immediately took action & gave us a higher level with better view & bigger bed for the family. The porter who helped with our baggages was very friendly & warmth. Room was very spacious & comfy. It just felt like home, away from home.
Qurratu Aisya, gb2 night family trip
Exceptional 10.0
Jen Review
Great hotel in central Georgetown.
Richard, gb2 night romance trip

JEN Penang Georgetown by Shangri-La

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