We tried ringing to arrange check in but on our confirmation email from hotels.com we were given the wrong number, this meant we spent the first hour or so of our trip , stood on the door step in the sun on the phone to customer service. Luckily, the cleaner appeared and was able to let us in, this lady was very friendly and helpful, as well as answering any questions we had. However, she showed us our apartment which was nothing like what we were expecting. We booked this apartment over others because it was listed and photographed as having a balcony. We were put in the ground floor apartment with no balcony or outdoor area, despite the fact that even our confirmation email included a photo of the balcony? Things that can’t be faulted about this apartment is the location, in short walking distance of everything important, shops, bars, bus station, port, town square.This location would be perfect if you have plans during the day and just need somewhere to eat, shower and sleep but it would have been nice to spend the evenings or early mornings on the balcony that we were expecting.