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The Sultan Hotel & Residence Jakarta

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Outdoor pool
Outdoor pool
32-inch LED TV with cable channels, TV
Junior Suite | Living room | 32-inch LED TV with cable channels, TV
Apartment, 1 Bedroom | Premium bedding, in-room safe, desk, free WiFi

Overview of The Sultan Hotel & Residence Jakarta

The Sultan Hotel & Residence Jakarta

4.5 star property
Luxury Jakarta hotel with full-service spa, connected to the convention centre

7.6/10 Good

478 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Jln. Gatot Subroto, Jakarta, Jakarta, 10270
Main amenities
  • Daily housekeeping
  • 3 restaurants and 3 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free babysitting
  • Free area shuttle
  • Free shopping centre shuttle
  • Health club
  • Sauna
  • 24-hour room service
  • Coffee shop/cafe
For families
  • Children stay free
  • Babysitting (free)
  • Playground on site
  • Cookware, dishware and utensils
  • Separate dining area
  • Television

Room options

About this area

What's nearby

  • Heart of Jakarta
  • Grand Indonesia Shopping Mall - 18 min drive
  • Taman Mini Indonesia Indah - 36 min drive
  • Pantai Pasir Putih PIK 2 - 48 min drive

Getting around

  • Jakarta (HLP-Halim Perdanakusuma Intl.) - 30 min drive
  • Jakarta (CGK-Soekarno-Hatta Intl.) - 44 min drive
  • Jakarta Tanah Abang Station - 6 min drive
  • Jakarta Grogol Station - 7 min drive
  • Jakarta Palmerah Station - 29 min walk
  • Stasiun MRT - Setiabudi - 30 min walk
  • Free local area shuttle
  • Airport shuttle (surcharge)
  • Free shopping centre shuttle

Restaurants

  • Plataran - 11 min walk
  • Pacific Restaurant & Lounge - 13 min walk
  • Ippudo - 13 min walk
  • Kyochon - 13 min walk
  • Suihou - 14 min walk

About this property

The Sultan Hotel & Residence Jakarta

The Sultan Hotel & Residence Jakarta offers an airport shuttle (available 24 hours) for IDR 460000 per vehicle one-way. You can visit the spa to be pampered with massages, body wraps or aromatherapy, and Nan Xiang, one of 3 restaurants, serves Chinese cuisine. There are 3 bars/lounges and an outdoor pool at this luxurious hotel, and in-room conveniences such as fridges and microwaves. Fellow travellers say good things about the helpful staff and breakfast.

Languages

English, Indonesian, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 707 rooms
  • Arranged over 17 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 17
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)
  • Free babysitting

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle (available 24 hours)*

Off-site

  • Free area shuttle
  • Free shopping centre shuttle

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • 3 restaurants
  • 3 bars/lounges
  • Coffee shop
  • Coffee/tea in a common area
  • BBQs
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free local shuttle
  • Playground
  • Free babysitting

What to do

  • Shopping

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 2 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • An outdoor pool
  • Full-service spa
  • Sauna

Accessibility

  • Wheelchair accessible
  • Lift
  • Accessible bathroom (select rooms)
  • Wheelchair-accessible registration desk

Languages

  • English
  • Indonesian
  • Japanese

Room amenities

Be entertained

  • 32-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Dressing gowns and slippers

Sleep well

  • Alarm clock
  • Premium bedding

What to enjoy

  • Balcony
  • Separate dining area

Freshen up

  • Deep-soaking bath
  • Shower/bath combination
  • Rainfall shower heads
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Microwave
  • Stovetop
  • Oven
  • Free bottled water
  • Cookware, dishes and utensils

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Lagoon Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy. The spa is open daily.

Dining

Nan Xiang – This restaurant specialises in Chinese cuisine. Guests can enjoy drinks at the bar.
Lagoon Cafe – This buffet restaurant serves breakfast, lunch and dinner. Open daily.
Nippon Kan – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Reservations are required. Open daily.
Airman Lounge – On-site bar.
Qi Lounge – On-site restaurant. Reservations are required. Open daily.

Fees & policies

Optional extras

  • Dial-up Internet access is available in guest rooms for an extra charge
  • Buffet breakfast is offered for an extra charge of IDR 240000 for adults and IDR 120000 for children (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 460000 per vehicle (one-way. Maximum occupancy 2)
  • Early check-in can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for IDR 655000.0 per day
  • Airport shuttle service for children costs IDR 0 (one-way)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property accepts major credit cards, debit cards and cash.

Also known as

Hotel Sultan
Hotel Sultan Jakarta
Jakarta Hotel Sultan
Jakarta Sultan
Jakarta Sultan Hotel
Sultan Hotel
Sultan Hotel Jakarta
Sultan Jakarta
Sultan Jakarta Hotel
The Sultan Hotel Jakarta
The Sultan & Jakarta Jakarta
The Sultan Hotel & Residence Jakarta Hotel
The Sultan Hotel & Residence Jakarta Jakarta
The Sultan Hotel & Residence Jakarta Hotel Jakarta

Frequently asked questions

Does The Sultan Hotel & Residence Jakarta offer free cancellation for a full refund?
Yes, The Sultan Hotel & Residence Jakarta does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Sultan Hotel & Residence Jakarta?
As of 8 Dec 2022, prices found for a 1-night stay for 2 adults at The Sultan Hotel & Residence Jakarta on 14 Dec 2022 start from £70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Sultan Hotel & Residence Jakarta?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Sultan Hotel & Residence Jakarta?
Yes, there's an outdoor pool.
Are pets allowed at The Sultan Hotel & Residence Jakarta?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Sultan Hotel & Residence Jakarta?
Yes, there's free self parking.
Is an airport shuttle service offered by The Sultan Hotel & Residence Jakarta?
Yes, an airport shuttle is available. The charge is IDR 460000 per vehicle one-way.
What are the check-in and check-out times at The Sultan Hotel & Residence Jakarta?
You can check in from 2:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at The Sultan Hotel & Residence Jakarta and nearby?
The Sultan Hotel & Residence Jakarta has 3 bars, a spa and an outdoor pool, as well as a health club and a garden.
Are there restaurants at or near The Sultan Hotel & Residence Jakarta?
Yes, there are 3 on-site restaurants, featuring Chinese cuisine. Nearby restaurants include Plataran (11-min walk), Pacific Restaurant & Lounge (13-min walk) and Ippudo (13-min walk).
Does The Sultan Hotel & Residence Jakarta have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does The Sultan Hotel & Residence Jakarta have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around The Sultan Hotel & Residence Jakarta like?
The Sultan Hotel & Residence Jakarta is in the heart of Jakarta, a short 11-minute walk from Gelora Bung Karno Stadium and 15 minutes' walk from fX Sudirman Mall. Travellers say that this hotel is in a good location.

Overall score and ratings

7.6

Good

7.5/10

Cleanliness

8.1/10

Staff & service

8.0/10

Amenities

6.9/10

Property conditions & facilities

6.8/10

Eco-friendliness

8/10 Very good

Overall was ok except that the condition of the furnishing was run down . And the toilet shower the drainage cover was broken. Just concern for any pest or unwanted creatures that can crawl through the piping and entered through the broken hole drainage cover which made my sleep not peaceful.
3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

JECUBE, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Hotel is good location but the break fast was is not good. Receptionists are so kinds. All other things are ok .
ALI, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Etienne, 3-night trip
Verified Hotels.com guest review

8/10 Very good

konosuke, 2-night trip
Verified Expedia guest review

8/10 Very good

Amelia, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

nice property but showing its age, could use a little update or facelift
ed, 1-night business trip
Verified Expedia guest review

4/10 Fair

The Hotel Manager ( on duty ) is not very professional. 1. One of The Hotel’s restaurant “Nan Xiang“ is charging my credit card, despite I have made cancellation within 3 minutes I have placed an order. ( I never received any food from them ). 2.The Hotel charging my credit card ( un-authorized ) for something that I didn’t get any explanation what’s that charged for nor I have not sign anything.
Meriam, 2-night trip with friends
Verified Travelocity guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review

6/10 Good

3-night trip
Verified Orbitz guest review