Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Skip to main content.
All properties in Rotorua, New Zealand
1 room, 2 adults

Copthorne Hotel Rotorua

4-starOfficial New Zealand Rating provided by Qualmark®
Great for familiesThis property has good facilities for families.
328-348 Fenton Street, Rotorua, 3201, New Zealand

4-star hotel with outdoor pool, near Tamaki Maori Village
  • Free WiFi and free parking
  • Great for familiesThis property has good facilities for families.
  • Collect stampsYou can collect™ Rewards stamps here
Great pool
Great location
Amenities are not the best
Vibe is not too good

Copthorne Hotel Rotorua

  • Standard Queen
  • Superior 2 Queen
  • Standard Twin Room
  • Superior Queen

What’s around Copthorne Hotel Rotorua


  • Tamaki Maori Village - 25 min walk
  • Polynesian Spa - 26 min walk
  • Whakarewarewa Hot Springs - 3 min walk
  • Rotorua Golf Club - 10 min walk
  • Racing Rotorua - 10 min walk
  • Whakarewarewa: The Living Maori Village - 11 min walk
  • Te Puia New Zealand Maori Arts and Crafts Institute - 21 min walk
  • Springfield Golf Club - 23 min walk

Getting around

  • Rotorua (ROT-Rotorua Regional) - 10 min drive

At a glance

Key facts

Hotel size

  • This hotel has 110 rooms


  • Check-in time starts at 2 PM
  • Check-out time is 10 AM

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Children stay free when occupying the parent or guardian's room, using existing bedding


  • Pets not allowed (service animals welcome)


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free self parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Things to do
  • Outdoor pool
  • Fitness facilities
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
Working away
  • Business centre
  • Meeting rooms
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter
  • Lift
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Television in common areas
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Grab bar - near toilet
Languages Spoken
  • Chinese
  • English

In the room

Home comforts
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Phone
Food and drink
  • Fridge
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Jimmy Cooks Kiwi Kitchen - This restaurant specializes in local cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Copthorne Hotel Rotorua’s small print

Also known as

  • Copthorne Hotel Rotorua
  • Copthorne Rotorua
  • Rotorua Kingsgate Hotel
  • Rotorua Kingsgate Hotel
  • Copthorne Hotel Rotorua Hotel
  • Copthorne Hotel Rotorua Rotorua
  • Copthorne Hotel Rotorua Hotel Rotorua
  • Copthorne Hotel Rotorua Rotorua
  • Copthorne Hotel Rotorua Hotel Rotorua


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property advises that enhanced cleaning and safety measures are currently in place.

Disinfectant is used to clean the property, and guests are provided with hand sanitizer.

For traveler safety, social distancing measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Credit card charges are subject to an extra charge of 2 percent

Breakfast costs between NZD 17.50 and NZD 25.00 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Copthorne Hotel Rotorua

  • Is there a pool at Copthorne Hotel Rotorua?
    Yes, there's an outdoor pool.
  • Are pets allowed at Copthorne Hotel Rotorua?
    Sorry, pets aren't allowed, but service animals are welcome.
  • Is parking offered at Copthorne Hotel Rotorua?
    Yes, there's free self parking.
  • What are the check-in and check-out times at Copthorne Hotel Rotorua?
    You can check in starting at 2 PM. Check-out time is 10 AM.
  • Are there restaurants at or near Copthorne Hotel Rotorua?
    Yes, there's an on-site restaurant that serves local cuisine.

Recent reviews

Good 7.0 From 236 reviews

Very good 8.0
Nice 2 night stay
Nice comfortable hotel. On one of the main roads but slightly away from the hustle and bustle so nice and quiet. Still easy to get to everything. Beds were comfy, shower was good. Would stay here again.
Karla, gb2 night family trip
Exceptional 10.0
Wonderfully comfortable and tidy
Yelena, us1 night family trip
Good 6.0
Worst hotel to stay in Rotorua
Excellent customer service, Worst room in terms of cleanliness, no privacy u can hear all outside noises inside room , no proper ventilation in bathroom.
ASEEM, nz1 night family trip
Exceptional 10.0
had a good time
aok can't understand why people give it negative reviews my only wish is that they would have fried tomatoes on breakfast buffet
peter, nz3 night trip
Very good 8.0
Good place to stay
Paula, nz1 night romance trip
Poor 2.0
Very poor experience. Hair and mould everywhere!!
Indescribably poor.. dirty.. confirmation email price was different to the invoice. Rang help number, had to repeat using phonetics three time on email address, phone number, just appalling. Then to be told the price was in USD.. why.. ? A disgraceful experience between The Copthorne and
mark, nz1 night business trip
Very good 8.0
Convenient while supporting wife in Southern Cross
Steven, nz1 night trip
Very good 8.0
We had a great night. Enjoyed the breakfast. Staff very friendly
Christina, nz1 night family trip
Good 6.0
Hotel is dated. No meal/snack or bar facilities available at lunch time. However, in the evening, Irene in the bar is superb and efficient, even though there were many guests to be attended to. Overall the hotel is clean, staff friendly, but due to location, being dated, and no lunch or bar facilities at lunch time, I would not stay there again
Rozanne, nz2 night family trip
Poor 2.0
BYO sheets and washing liquid....
I went to get into bed and before doing so found a hair on the sheet, so pulled back the top sheet etc only to discover a bed that had not been changed, cups were dirty in the rooms and the information folder wasn’t current (I was asked to take it to reception so they could update it). Reception was great to deal with particularly when I went to complain about my sheets that had already slept in, disappointing that the purser who brought me clean sheets expected me to make my own bed with clean sheets (which I did). The bed was very comfortable and staff very helpful.
Brenda, nz1 night family trip

Copthorne Hotel Rotorua

Is the description of this property not correct? Tell us