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1 room, 2 adults

Great Cumberland Place

4.5-star4.5 stars
20 Great Cumberland Place, London, England, W1H 7DL, United Kingdom

City centre hotel, steps from Marble Arch
  • Free WiFi
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
Good7.0
Location
Great location
Breakfast
Tasty breakfast
Service
Service is adequate
Value
Value for money could be better
997See all 997 Hotels.com reviews
From 16 reviews

TripAdvisor Traveller Rating

Great Cumberland Place

from £215
  • Standard Twin Room
  • Standard Double Room
  • Deluxe Room, 1 King Bed
  • Standard Single Room
  • Apartment, 1 Bedroom

What’s around Great Cumberland Place

Landmarks

  • In London City Centre
  • Oxford Street (1-minute walk)
  • Marble Arch (1-minute walk)
  • Park Lane (1-minute walk)
  • Hyde Park (2-minute walk)
  • Baker Street (5-minute walk)
  • Kensington Gardens (15-minute walk)
  • Piccadilly (15-minute walk)

Getting around

  • London (LHR-Heathrow) 37-min drive
  • London (LTN-Luton) 54-min drive
  • London (LCY-London City) 54-min drive
  • London (STN-Stansted) 75-min drive
  • London (LGW-Gatwick) 84-min drive
  • London (SEN-Southend) 94-min drive
  • London Marylebone Station 13-min walk
  • London Paddington Station 18-min walk
  • London Victoria Rail Station 28-min walk
  • Marble Arch Underground Station 2-min walk
  • Bond Street Underground Station 8-min walk
  • Marylebone Underground Station 13-min walk
  • Airport shuttle

At a glance

Key facts

Hotel size

  • This hotel has 119 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
Airport shuttle service is available on request from 6 AM to 2 AM. Fees may apply. Contact the property in advance to make arrangements. Due to property renovations, the guestrooms and property amenities at this property are not accessible to wheelchairs from March 11-April 30, 2019.

Required at check-in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle from 6 AM to 2 AM *

Parking

  • Self parking *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Things to do
  • Bicycle rentals nearby
Working away
  • Computer station
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 2
  • Year Built – 1929
  • Lift
  • Television in common areas
Languages Spoken
  • Arabic
  • English
  • Filipino
  • French
  • German
  • Italian
  • Polish
  • Portuguese
  • Russian
  • Spanish
  • Turkish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Digital TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Great Cumberland Place’s small print

Policies

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 48 hours prior to arrival on the number on the booking confirmation.

Also known as

  • Cumberland Hotel London
  • Cumberland Hotel London
  • Cumberland Hotel
  • Cumberland London
  • The Cumberland Hotel London
  • Great Cumberland Place Hotel London
  • Great Cumberland Place Hotel
  • Great Cumberland Place London
  • Hotel Great Cumberland Place London
  • London Great Cumberland Place Hotel
  • Cumberland Hotel
  • Hotel Great Cumberland Place
  • The Cumberland a Guoman Hotel
  • The Cumberland
  • Great Cumberland Place London
  • Cumberland London
  • Cumberland
  • The Cumberland London, England
  • The Cumberland Hotel London
  • Guoman Cumberland Hotel
  • Guoman Hotel Cumberland
  • Hotel Guoman Cumberland

Optional extras

Early check-in can be arranged for an extra charge of GBP 250

Late check-out can be arranged for an extra charge of GBP 100

Self-parking costs GBP 50 per day

Parking is available nearby and costs GBP 45 per 24 hours

Rollaway beds are available for GBP 50.0 per day

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Good 7.0 From 997 reviews

Fair 4.0
Check in was terribly slow, just one person on the desk. Aircon in room was not working, I complained and was told someone would look at it. I returned back quite late that evening to find that it was still not working. The room was like a sauna despite opening the window. When I booked it said breakfast was included and the web picture of the hotel had a delicious full English breakfast on it. I was disappointed to find that breakfast consisted of bananas, croissant, muffins and coffee or tea. I for one will not be staying again which is disappointing as the room and bed were reasonable. Pricing was not cheap £170 per night.
Phil, gbBusiness trip
Good 6.0
Overall OK stay but no AC
AC wasn't working in the room. I had to contact the reception. Guy came up and said the AC isn't working in 50% of the rooms, you ought to ask for a fan. A fan was brought up which made it bearable. Plus points, breakfast was nice at Hard Rock Cafe across the road. Staff were nice. Room was ok, not really a 4 star room.
gb1 night business trip
Exceptional 10.0
Great location
The hotel rooms we had were all good the only odd thing was the long walk from the front desk via the lift to the reception which seemed to be in the Hard Rock Hotel
Neil, gbFamily trip
Good 6.0
Not as expected
It was a surprise that the Hotel was going through renovations. No info about this on the Hotels.com website. It wasn’t a big issue, only a annoyance for us. Room was nice, but there was a terrible noise related to the ventilation system that kept us awake during nighttime. As we ordered a Superior room, but there was no coffee maker, a small window towards the back and bathroom window that would not close making the bathroom very cold. I would have chosen a different hotel if I could choose again.
Torleif, gb2 night romance trip
Poor 2.0
'Poor Customer Service' at best!!!
Worst checking in procedure I have every experience- system is too slow and takes far too long. Room descriptions need an overhaul - strange definition of Superior- Travelodge quality at Best. Customer liaison team were defensive and aggressive when the issue was broached, even defending the allocation of a twin room when a double was booked - Superior rooms with King Beds so not exist according to them - so why are they being advertised. We have stayed on a number of occasions and based on the experience and attitude of staff this will be the last!! NB the lighting circuits the room allocated have been wired incorrectly and do not work independently of each other - so much for the quality refurb program!
George, gb1 night romance trip

Great Cumberland Place

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