Sheraton Ambassador Hotel

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Premium bedding, pillow-top beds, in-room safe, blackout curtains
Junior Suite, 1 Bedroom, Non Smoking, City View | Premium bedding, pillow-top beds, in-room safe, blackout curtains
Classic Room, 1 King Bed, Non Smoking | Premium bedding, pillow-top beds, in-room safe, blackout curtains
Premium bedding, pillow-top beds, in-room safe, blackout curtains

Overview of Sheraton Ambassador Hotel

Sheraton Ambassador Hotel

4.0 star property
City centre Monterrey hotel with restaurant

8.0/10 Very good

1,001 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Air conditioning
  • 24/7 front desk
The price is £61
Price available on 9/10/2022
Map
Av Hidalgo 310 Oriente, Monterrey, NL, 64000
Main amenities
  • Daily housekeeping
  • Restaurants
  • Breakfast available
  • Self parking
  • Room service
  • 24-hour business centre
  • Business centre
  • 11 meeting rooms
  • 24-hour front desk
  • Air conditioning
  • Car hire on site
  • Computer station
For families
  • Children stay free
  • Free cots/infant beds
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Blackout curtains

Choose dates to view prices

About this area

What's nearby

  • In Monterrey Centro
  • Macroplaza - 2 min drive
  • Cintermex - 10 min drive
  • Fundidora Park - 11 min drive
  • Estadio BBVA Bancomer - 21 min drive

Getting around

  • Monterrey, Nuevo Leon (MTY-General Mariano Escobedo Intl.) - 27 min drive
  • Padre Mier Station - 5 min walk
  • General I. Zaragoza Station - 6 min walk
  • Fundadores Station - 14 min walk

About this property

Sheraton Ambassador Hotel

4-star hotel in the heart of Monterrey Centro
Car hire on site, a 24-hour business centre and a restaurant are just a few of the amenities provided at Sheraton Ambassador Hotel. Guests can connect to free WiFi in public areas.
You'll also find perks such as:
  • Full breakfast (surcharge), self-parking (surcharge) and concierge services
  • A computer station, express check-out and a ballroom
  • A TV in the lobby, smoke-free property and a lift
  • Guest reviews speak well of the central location and helpful staff
Room features
All guest rooms at Sheraton Ambassador Hotel boast perks, such as premium bedding and laptop-compatible safes, in addition to amenities, such as air conditioning and complimentary bottled water. Guests reviews give good marks for the size rooms at the property.
Extra conveniences in all rooms include:
  • Free infant beds and free extra beds
  • Hypo-allergenic bedding and pillowtop mattresses
  • Bathrooms with showers and free toiletries
  • LED TVs with premium channels
  • Daily housekeeping and phones

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 229 rooms
  • Arranged over 12 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-in/out
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (dogs only, 1 per room, up to 44 lbs)*
  • Restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi in public areas

Parking

  • On-site self-parking (MXN 110 per night; includes in/out privileges)
  • On-site parking is limited
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7 AM–11:30 AM
  • Restaurant
  • Room service (limited hours)

Travelling with children

  • Children stay free

Working away

  • 24-hour business centre
  • 11 meeting rooms
  • Computer station
  • Conference space (9688 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • On-site car hire
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • ATM/banking
  • Television in common areas

Accessibility

  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Transfer shower
  • Lever door handles

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • LED television
  • Premium cable channels

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed
  • Free rollaway/extra bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer

Stay connected

  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of MXN 300 for adults and MXN 150 for children (approximately)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Pets

  • Pets are allowed for an extra charge of MXN 1150 per pet, per stay, plus a one-off cleaning fee of MXN 1330

Parking

  • Self-parking costs MXN 110 per night with in/out privileges
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; masks are required in public areas.

Contactless check-out is available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Breakfast rate categories do not include breakfast for children. A separate breakfast fee may apply to extra persons below 18 years and is payable onsite.

Also known as

Hotel Ambassador Monterrey
Hotel Sheraton Ambassador Monterrey
Monterrey Sheraton
Monterrey Sheraton Ambassador
Sheraton Ambassador
Sheraton Ambassador Hotel
Sheraton Ambassador Monterrey
Sheraton Ambassador Monterrey Hotel
Sheraton Monterrey
Sheraton Hotel Monterrey
Sheraton Ambassador Hotel Monterrey
Sheraton Ambassador
Sheraton Ambassador Hotel Hotel
Sheraton Ambassador Hotel Monterrey
Sheraton Ambassador Hotel Hotel Monterrey

Frequently asked questions

Does Sheraton Ambassador Hotel offer free cancellation for a full refund?
Yes, Sheraton Ambassador Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Sheraton Ambassador Hotel?
As of 1 Oct 2022, prices found for a 1-night stay for 2 adults at Sheraton Ambassador Hotel on 9 Oct 2022 start from £61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Sheraton Ambassador Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Sheraton Ambassador Hotel?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 44 lbs per pet. There's a charge of MXN 1150 per pet, per stay. Food and water bowls are available.
Is parking offered on site at Sheraton Ambassador Hotel?
Yes. Self-parking costs MXN 110 per night. Parking spaces may be limited.
What are the check-in and check-out times at Sheraton Ambassador Hotel?
You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
Is there an on-site casino at Sheraton Ambassador Hotel?
No, this hotel doesn't have a casino, but Casino Monterrey (6-min walk) and Casino Jubilee (7-min drive) are both nearby.
Are there restaurants at or near Sheraton Ambassador Hotel?
Yes, there's an on-site restaurant. Nearby restaurants include Cafeteria Gaby (3-min walk), Sierra Madre Brewing Co (4-min walk) and Las Alitas (6-min walk).
What's the area around Sheraton Ambassador Hotel like?
Sheraton Ambassador Hotel is in Monterrey Centro, a short 5-minute walk from Padre Mier Station and 7 minutes' walk from Macroplaza. Travellers recommend the hotel for its central location.

Overall score and ratings

8.0

Very good

8.1/10

Cleanliness

8.4/10

Staff & service

7.5/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

4/10 Fair

irene, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

EZEQUIEL, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Radwan, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Louis, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful Staff and location.
Matthew, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Great hotel
Luis, 2-night family trip
Verified Expedia guest review

2/10 Poor

UNA EXPERIENCIA HORRIBLE CON ESTE LUGAR, NO SE SI SOBRE VENDIERON HABITACIONES O QUE FUE LO QUE PASO PERO DESDE LAS 3 PM QUE SE SUPONE ES EL CHECKIN HASTA LAS 8 PM PUDE RECIBIR MI HABITACION Y ESO PORQUE EXIGI QUE ME LA DIERAN YA QUE SE SUPONE QUE NO HABIA DISPONIBLES. LO PEOR DE TODO ES QUE LA QUE ME DIERON TENIA UNA FUGA DE AGUA HORRIBLE Y EL TECHO ADEMAS DE ESTAR GOTEANDO ESTABA CAYENDOSE, POR POCO SE CAE ENCIMA DE MI CAMA. DE VERDAD NO ESPERABA ESTO EN UN HOTEL DE ESTA CATEGORIA
Efren, 1-night trip with friends
Verified Expedia guest review

4/10 Fair

El cuarto sucio, sin toallas no agua caliente.
Elizabeth, 1-night family trip
Verified Expedia guest review

4/10 Fair

Good luck with this hotel!
AC did not work Maintenance is very bad! Room door did not close, part of the bathroom was broken Front desk clerks very gently people
Mario, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

Great Location.
Great location. The rooms could use some remodeling to match the lobby and bar area. The door did not have the top lock and upon arrival I had to ask for bath mat, hand towels and towels. It was quiet so that was good.
M Ivonne, 1-night trip with friends
Verified Hotels.com guest review